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Reviews of Bonair Hotel

2 out of 5
Bonair Hotel
35 Esplanade Road, Paignton, England

Reviews

5.8
Rating 10 - Excellent. 7 out of 46 reviews" "
Rating 8 - Good. 13 out of 46 reviews" "
Rating 6 - Okay. 5 out of 46 reviews" "
Rating 4 - Poor. 8 out of 46 reviews" "
Rating 2 - Terrible. 13 out of 46 reviews" "

5.2/10

Cleanliness

5.6/10

Staff & service

5.2/10

Amenities

4.8/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would not put my dog in here. Full of homeless people, the pictures you displayed misleading. My wife is disabled so she cant use staircase lift not working so can't access bedrooms. We were forced to find alternative accommodation, so we never used Bonaire hotel. Please refund amount paid to settle this complaint. No further action will be taken in this regard. If refund not received within 48 hours further action will be taken. Thank you.
Stayed 3 nights in Apr 2024

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

4/10 Poor

Paul

Disliked: Amenities
The walls are paper thin and you can hear everything in next door,the radiators in the room didn't work and the quilt was really thin
Stayed 3 nights in Jan 2024

10/10 Excellent

Neil

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Very nice pleasant stay end of October hotel nice and warm and welcoming excellent value .well definitely come again
Stayed 4 nights in Oct 2023

8/10 Good

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Damian

Stayed 1 night in Oct 2023

8/10 Good

Hassan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sea view
Stayed 1 night in Oct 2023

4/10 Poor

Cathryn

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Upon arrival at this property 1st impressions were not great, it had scaffolding all around and it all intents and purposes looked closed. Once we entered the property there was no one there to check us in, only a sign saying to call a number of any issues. I called the number a total of 7 times with no one answering left messages etc. Eventually a man arrived who proceeded to give us our room keys. Once we got to our rooms, the rooms at 1st glance they appeared tired but were clean, well apart from the bathroom!!! In the room I was in the toilet seat was broken, the shower was cold, the cleanliness of the shower was questionable, there was only 1 cup when there were 2 in the room!! On the plus side the hotel was warm and the beds comfortable. All in all there was no one there to make a complaint too. I wouldn’t book here again , yes it was cheap but this is a clear example of you get what you pay for. I understand that the hotel maybe going through a refurbishment but that should have been made clear at the time of booking, the photos on the site were very misleading
Stayed 2 nights in Oct 2023

6/10 Okay

Helen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Potentially good, when renovations completed
We arrived to scaffolding up all around the hotel and renovations taking place. There was no one on reception but there was a mobile number to call and someone turned up. As the lift was out of order (all week) and my brother uses a stick we were helped up to the third floor with the luggage and that was the only time was saw any staff in our 5 day stay. Breakfast was practically non-existent as the kitchen was also being renovated. A loaf of bread and a toaster and a bowl of cornflakes with hot drink. I'm sure once the work is finished this will be a great place to stay, given it's brilliant location. Should have been told about the work beforehand.
Stayed 4 nights in Oct 2023

4/10 Poor

Jane

Disliked: Cleanliness, amenities, property conditions & facilities
This property is old but the location is great. If you don’t mind sleeping on a lumpy bed and a shower that only runs at scorching then it’s worth it for the price. It was fairly quiet and fairly clean but everything is old, there were loose power cables in my room and a tv but no remote. It did include breakfast though which was good given the price.
Stayed 1 night in Sep 2023

4/10 Poor

Philippa

Disliked: Cleanliness, staff & service
Below Average
I was initially cuecked into a room that had electrical cables for light sockets exposed and no light in the bathroom. I was moved from this room yo another room. The new room had all that was needed tea coffee towels and even toiletries. What it lacked was cleanliness. There were cobwebs on the high celings and the bathroom was some what dusty. Condiments dont get replenished and your room doesn't get cleaned during your stay eithet. Even if you ask for replacement Condiments you wont get them. It wad ok for me as i was visiting a friend in thr area and was barely at the hotel. But if you are planning to spend time in the hotel its maybe not the best. Breakfast is also limited no service and consists of toast or bread. Longlife milk nothing fresh at all. During mystay i saw someone when checking in and that was all There was no helpful person to advise on local attractions or any issues you may have.
Stayed 3 nights in Sep 2023

6/10 Okay

Samuel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Complete hell hole, council residents & guests... great idea!! Honesty the worst place ive ever stayed
Stayed 5 nights in Sep 2023

2/10 Terrible

Nigel

Stayed 1 night in Sep 2023

6/10 Okay

Hayley

It was too hot there was no fan in there I had to go and buy one. And when I booked the room, I did not look like the one I seen online. We had to clean the shower as it was dirty. There was cobwebs everywhere as well. No headboard on the bed. Catching my arm. On the plastic. Above the bed. There was no welcome when you come in at all you had to phone up. Then it seem like ages for when he came. With the key. The lifts were out of order. And there was an old woman right at the top as well who we helped out with the suitcases. The next day when we are going out we see the bloke who’s give us the keys and he says are you checking in we were like we’ve already have I don’t think he knew what he was doing. Because when we come back, he was just laid around. I do have pictures of the room if anyone wants to see them. Sorry to be a bit harsh. But if I was vacancies in other hotels on the seafront, we would of, book there but when you think you are going to book online in the room, looked really nice when we got there, it was not 100% what we thought
Stayed 2 nights in Sep 2023

2/10 Terrible

Richard

Stayed 4 nights in Sep 2023

2/10 Terrible

Sapeedeh

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Not satisfied
There was no any consierge to guide you through entrance and there were 2x conctruction waste skips blocking carpark to main entrance. There was some refurbishment was going on which not been mention. There were 4x lamp by entrance none working and this make very dark entrance. Also entrance has a step and as it was dark everyone keep falling/hit . The room was quite different and smaller than photos as photos took as panarama zoom, also was expected the balcony seen on internet but not all the room (family or triple room) has balcony. The drain pipe was half broken in the second floor and as it was stormy none of us could rest day and night as rain was splashing out from the top of the pipe. The shower drain was almost blocked and shower was not clean enough and water has not enought pressure to clean soap off your body. The boiler was faulty so shower keeps switching between very cold and very hot water. There was a lift which was not working and has no sign on. On last the corridor stink cigarette as someone was keep smoking also there was an saucer full with filters. I just took couple of photos and as my phone died I could not take any more.
Stayed 1 night in Sep 2023

2/10 Terrible

Ben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here!
Horrific experience. Had to wait ages for someone to show up to give us our room key - none of the numbers given to call an attendant work. Hotel room is terrible and excruciatingly uncomfortable in the heat. We came back to the hotel at 11:30pm to find the hotel locked and had to wait for ages before someone came out for a cigarette and thankfully let us in!
Stayed 2 nights in Sep 2023

4/10 Poor

Curtis

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property was run down no customer service room wasn’t like what it stated very dirty
Stayed 1 night in Sep 2023

6/10 Okay

Michael

Stayed 2 nights in Sep 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

sorin

Stayed 1 night in Sep 2023

8/10 Good

Shona

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Ok
It was ok for the price. The room was clean as was the bed. Air con unit was disconnected with wiring hanging out of the wall. Bathroom was clean but smelled musty
Stayed 1 night in Sep 2023

8/10 Good

Frank

Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are working on building at the moment but nothing to inconvenience you it was fine
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Travelled with family and small children
Disliked: Property conditions & facilities
For £45 one absolutely cannot complain! The room was clean and quiet and the staff were pleasant. This is clearly run-down, dated hotel that was probably prime in its day, its quite sad actually but there were only 2 staff onsite that I could see in this huge building and they appeared to be doing their best, were friendly and helpful. There was a basic free breakfast of cornflakes, toast, apples and pain au chocolates with tea and coffee - considering no breakfast was expected this was a bonus! Friends had stayed here the night before and we stayed around the corner but decided to extend our trip by 1 night so, having seen the Bon Air, was happy to stay here overnight for a very cheap and cheerful £45. Children don't see what we see, the kids thought it was the ritz!! Parking a bit iffy but doable. Right on the front so perfect location.
Stayed 1 night in Aug 2023

8/10 Good

Caron

Travelled with family
Very good for the price and the location was perfect 👍
Stayed 1 night in Aug 2023

8/10 Good

TOM

It's fine for the price. I could easily find fault but for what we paid, the room was clean enough, the beds were comfortable, there was warm water, and it was quiet at night.
Stayed 2 nights in Aug 2023

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Wasnt what we thought it would be but was lovely stay
Stayed 2 nights in Aug 2023

8/10 Good

Jessica

Travelled with family
Liked: Staff & service, room comfort
Great location and value for money
The advert said a 'no frills' hotel so we weren't expecting top notch, but the location and price were excellent! When we arrived there was scaffolding up all around the front which did obscure the balcony, but there was no noise or anything from building work. It's a renovation work in progress but wasn't really tatty or tired, and will be great (and much more expensive) when finished. There was some dust in communal areas but the room was fine and it was all perfectly OK. We hadn't expected breakfast so the cold, help yourself breakfast was an added bonus, as was the free on-site car parking (although it was first come first served). The outside areas were a bit untidy and there was some rubbish - but not surprising with the scaffolding. The staff were helpful and everything worked - overall we were very happy!
Stayed 1 night in Aug 2023

10/10 Excellent

Catherine

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Check in and out was very easy. Staff friendly and although we were told we could leave the pram in a downstairs spare room, we were not informed that the lift wasn't working - so there was some confusion until that was cleared up - however it was safe and warm and dry to leave the pram there. Fun to find the room, up and down a lot of sets of stairs, though we eventually figured there was a far simpler way to locate our room by going through the room we'd left the pram in - much easier when having a toddler who's still learning about stairs. Room was adequate though a number of things were broken. Whole floor could do with a thorough clean!
Stayed 1 night in Aug 2023

4/10 Poor

Richard

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very run down hotel
Really bad hotel very very run down But cheap (not cheap enough)and available something you would probably stay in as Contractor working in area and keeping costs down
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities
The room was 0k. The pictures of the bedding didn't match the pictures. It was right next to the circus. Nice breakfast. There was scolding outside the window.
Stayed 1 night in Aug 2023

2/10 Terrible

Nicole

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Amenities, property conditions & facilities
Everything is just dirty stained and dusty. Curtains hanging down . Unsafe scaffolding [poles sticking out on the balcony] Air conditioning wires sticking out. My kids had to share a bed as the springs on the one mattress was sticking out my daughters back was hurting. It’s just filthy.
Stayed 1 night in Aug 2023

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is not fit to be open, the whole hotel is filthy. Bedrooms have dirty carpets and stained curtains and Mouldy shower cubicles. One of our rooms had a vile smell, bedroom bins were not emptied during our 4 day stay causing loads of tiny flies in room. No hand towels provided during stay and just one bath towel per person provided which had to last us the 4 days. Breakfast room had filthy table cloths and crumbs from previous dinners. Bin outside of hotel was never emptied so was over flowing and with dirty nappies. Informed owner that our rooms needed a thorough clean which he said he would action the following day however this never happened, when Iasked him why? He said that rooms only cleaned once we leave. Explained that rooms were filthy when we arrived he then replied that we need to show him some respect!!!Totally ruined our holiday staying in disgusting dirty hovel. Avoid !!! Avoid!!! this hotel as I've been visiting paighton yearly for 20 years and definitely the worst hotel the resort has.
Stayed 4 nights in Aug 2023

2/10 Terrible

Ian

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bonair, rubbish
Awful, under refurbishment that hadn't started. Dirty, smelly, sorrounded by scaffolding, and 1000 seagull's sitting on scaffolding from 4am all day. Bare electric wires, dirty bed, rotten carpets, shower room full of rust.
Stayed 3 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lebelinha
Very bad experience the hotel is under construction to be able to check in we have to wait for some time because there are no receptionists. The room is old, the decoration is horrible, it is impossible to sleep on the mattress, the springs are all broken, it seems that we are sleeping on top of stones.
Stayed 1 night in Jul 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

4/10 Poor

Brian

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Loose wires hanging towels not clean no hot water took over half an hour to turn shower off dust all round skirting boards tv not working no one at reception rang bell four times no one came definitely gone down hill would not stay again
Stayed 1 night in Jun 2023

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, room comfort
hotel was being refurbished at the time of our visit
Stayed 1 night in Jun 2023

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend it to anyone else it was a nightmare i ended up sleeping in my car and we didn't stay the second night
Stayed 2 nights in Jun 2023

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing host very friendly amd welcoming rooms clean and tidy and all to a high standard. Very much enjoyed our stay and would highly recommend to friends and family and will absolutely stay again.
Stayed 10 nights in Sep 2022

4/10 Poor

TRACY

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Apparently the hotel has new owners and will be undergoing full refurbishment. It certainly needs it. The bar and restaurant were closed. The single room was dirty. There were hairs in the bed, shower and on the toilet. The toilet didn't look as if it had been cleaned. There was mould on the bottom of the glass on the sink. Couldn't get the shower to work at all.
Stayed 1 night in Sep 2022

6/10 Okay

Alyson

Disliked: Property conditions & facilities
Hotel needs update
Hotel really needs updating and no food service available also had to pay for on site car parking. Bed clean. Bathroom clean and a good shower. Excellent manager-host. Could hear any noise from another room. Good value for money. Good location
Stayed 2 nights in Sep 2022

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bonair
The staff at the hotel were very friendly, the hotel was clean, slightly disappointing to have no facilities open, no food on service or bar open. All of these were available but just not in use. Despite this though I would highly recommend the hotel. The only negative from us is that we had to pay £10 a night car parking which was not mentioned anywhere on booking.
Stayed 2 nights in Sep 2022