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Reviews of Courtyard by Marriott Ottawa East

3 out of 5
Courtyard by Marriott Ottawa East
200 Coventry Rd, Ottawa, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 627 out of 1003 reviews" "
Rating 8 - Good. 262 out of 1003 reviews" "
Rating 6 - Okay. 74 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 19 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every time in Ottawa area for baseball for the past 5 years, can’t go wrong perfect location for all my needs. Plus mall is down the street!
Stayed 1 night in May 2024
Response from Team Courtyard Ottawa East on 4 May 2024
Greetings Kristina,We appreciate the kind words.Our Team looks forward to seeing you again soon,Cheers

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, clean
Stayed 2 nights in Mar 2024
Response from Team Courtyard Ottawa East on 2 May 2024
Greetings Teresa,We appreciate the kind words.Thanks for staying with us.Cheers

10/10 Excellent

Charlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff and really nice room and location
Stayed 1 night in Apr 2024
Response from Team Courtyard Ottawa East. on 27 Apr 2024
Greetings Charlene,We appreciate the kind words.Thanks for staying with us.We look forward to your next stay.Cheers,

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While there is currently some construction going on in the surrounding area, this location is a 15 minute walk from the Via Rail station and the Tremblay station which I found to be is very convenient throughout my stay. The rooms are spacious and clean. The pool is small but warm and the windows provided the opportunity to swim in a sunbeam and watch the sunset. I enjoyed my stay a lot. Recommend.
Stayed 1 night in Apr 2024
Response from Team Courtyard Ottawa East. on 22 Apr 2024
Greetings Emily,Thank you for the kind words. We appreciate your choosing to stay with us. Glad you enjoyed your stay!We look forward to your return. Cheers

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Amanda,We appreciate hearing your comments.Thanks for staying with us.Cheers

10/10 Excellent

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room with 2 queen size beds. Quiet floor. Gym space was great with a variety of equipment. Pool size was decent. Did not dine on-site. Would be nice if breakfast was included with stay. Otherwise, would stay here again.
Stayed 2 nights in Apr 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Andrea,We appreciate hearing your comments.Thanks for staying with us.Cheers

10/10 Excellent

Sandy, Oxford Mills

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean, more than what we expected. The lobby and dining room were very clean in inviting. We would stay here again and recommend it.
Stayed 3 nights in Apr 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Sandy, We appreciate hearing your comments.Thanks for staying with us.Cheers

10/10 Excellent

Steve, St Albert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I Learned on this stay booking through Expedia I could not collect Marriott points toward a free room. They do not offer the program when booking through a 3rd party like Expedia. That is 5 nights of points lost.
Stayed 5 nights in Apr 2024
Response from Team Courtyard Ottawa East. on 22 Apr 2024
Greetings Steve,We appreciate hearing your comments. We are sorry to hear of the missed opportunity to earn your Marriott Bonvoy Points, since you had booked through Expedia.Thanks for staying with us.Cheers

8/10 Good

Marco

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me and my wife didnt like the food provided by the hotel but everything else was fine
Stayed 2 nights in Apr 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Marco, We appreciate hearing your comments.Thanks for staying with us.Cheers

6/10 Okay

Dave

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Dave,We appreciate hearing your comments.Thanks for staying with us.Cheers

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Courtyard Ottawa East. on 5 Apr 2024
Greetings Emily,Thanks for taking the time to post a review.We look forward to your return.Cheers

10/10 Excellent

Josip, Newmarket

Stayed 3 nights in Mar 2024
Response from Team Courtyard Ottawa East on 22 Apr 2024
Greetings Josip, We appreciate hearing your comments.Thanks for staying with us.Cheers

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 2 nights in Mar 2024
Response from Team Courtyard Ottawa East. on 11 Mar 2024
Greetings Nicholas,We appreciate the positive feedback!Thanks for staying with us, we hope to see you again, soon.Cheers

10/10 Excellent

Idrissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Team Courtyard Ottawa East on 12 Mar 2024
Greetings Idrissa,We appreciate the positive feedback!Thanks for staying with us, we hope to see you again, soon.Cheers

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
House keeping walked in while i was pooping at 10am
Stayed 1 night in Mar 2024
Response from Team Courtyard Ottawa East. on 11 Mar 2024
Greetings Thomas,Thanks for the detailed feedback!Please accept our apologies for the interruption.We hope the intruder was scared off quickly!Thanks for staying with us.Cheers

10/10 Excellent

Tiffany

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Team Courtyard Ottawa East on 5 Mar 2024
Greetings Tiffany,We hope your stay was as awesome as you are!Looking forward to your return!Cheers

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, beautiful room and friendly staff. There is a bit of construction going on but it did not effect our stay (Feb 23-25, 2024)
Stayed 1 night in Feb 2024
Response from Team Courtyard Ottawa East on 5 Mar 2024
Greetings Kristen,We appreciate the kind words following your stay.Looking forward to your next visit !Cheers

6/10 Okay

Joel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermostat in the room was not working, I could switch from heat to cool and put fan on high but no matter what I did I could not get the room to below mid-high 70's which is way too hot for a Canadian.
Stayed 2 nights in Feb 2024
Response from Team Courtyard Ottawa East on 12 Feb 2024
One quick call to Guest Services and your problem would have been solved.

10/10 Excellent

SHAOBIN, Richmond Hill

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clear hotel.
Stayed 1 night in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Shaobin,We appreciate the kind feedback.Thanks for staying with us.Cheers

8/10 Good

BASSMA

Stayed 3 nights in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Bassma,We appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

Anderson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms have a proper desk to do work on business trips.
Stayed 1 night in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Anderson,We appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

SHAOBIN, Richmond Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 3 nights in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Shaobin, We appreciate the kind feedback.Thanks for staying with us.Cheers,

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Cozy
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings KevinWe appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings BrandonWe appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Charles,We appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

Padma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff, complimentary water, daily room cleaning
Stayed 2 nights in Jan 2024
Response from Team Courtyard Ottawa East. on 13 Jan 2024
Greetings Padma, Thank you for the wonderful feedback.Looking forward to seeing you again soon.Cheers

10/10 Excellent

Andre

Stayed 1 night in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings André,We appreciate the kind feedback.Thanks for staying with us.Cheers

8/10 Good

Amy

Stayed 2 nights in Jan 2024
Response from Team Courtyard Ottawa East on 23 Feb 2024
Greetings Amy,We appreciate the kind feedback.Thanks for staying with us.Cheers

10/10 Excellent

Deverick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Team Courtyard Ottawa East. on 13 Jan 2024
Greetings DeverickThank you for the feedback.Looking forward to seeing you once again.Cheers

8/10 Good

Philippe

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice receptionist very professional but someone called me at 11 at night to ask if my EV was fully charged so i could free the spot
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 3 Jan 2024
Greetings Philippe,Thank you for the kind words.We kindly ask that guests adhere to then rules for using the EV charging stations, so that all guests have e chance at charging their vehicles. It is not meant to be used as an overnight parking space.Thanks for staying with us.Cheers

10/10 Excellent

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. Well maintained.
Stayed 3 nights in Dec 2023
Response from Team Courtyard Ottawa East on 29 Dec 2023
Greetings , Thanks for sharing your comments. We appreciate the positive feedback. Our Team looks forward to your return.Cheers,

10/10 Excellent

Alannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was spacious and clean. Pool area clean and maintained. Close to the highway, shopping and restaurants. Staff were friendly. Breakfast at the hotel restaurant was a bit pricey but delicious.
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East on 29 Dec 2023
Greetings Alannah,Thank you for sharing these kind words about your experience at our Courtyard. We appreciate you choosing to stay with us, and our Team looks forward to your return.Cheers, Happy Holidays!

6/10 Okay

Janieta

Travelled with family
Liked: Cleanliness, staff & service
I booked by mistake on the American website even though I live in Canada so had to pay much more than I felt this kind of hotel is worth. Location horrible. Felt cheated. Wish Marriott had more ethics.
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East. on 28 Dec 2023
Greetings Janieta, Booking through an "American" website (whatever that means) was your mistake alone, and the rates are CLEARLY indicated at the time of booking. While the location may be "horrible" to you, it is always "perfect" for the rest of our valued MARRIOTT clientele. Hopefully we'll have the opportunity to serve you in the future, and we will do our Best to make it right!Be well.

6/10 Okay

Barry

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 28 Dec 2023
Greetings Barry, Thanks for sharing your comments. We appreciate the positive feedback. Our Team looks forward to your return.Cheers,

10/10 Excellent

Nataliia

Business traveller
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 21 Dec 2023
Greetings Veronica,We appreciate the feedback.Our team looks forward to your return.Cheers

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was comfortable and relaxing till after midnight where the hotel guest were in a festive mood. Tough especially when I had my alarm clock set at 6:15am for a long day if travel.
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East on 19 Dec 2023
Greetings David,We appreciate the feedback you provided.Thanks for staying with us!Cheers

10/10 Excellent

Kerry, Kanata

Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 19 Dec 2023
Greetings Kerry,We appreciate the feedback you provided.Thanks for staying with us!Cheers

4/10 Poor

Jason

Disliked: Cleanliness, staff & service, property conditions & facilities
Uniformed staff push the door closed to keep PAYING GUESTS OUT!!!! Uniformed staff override elevator with their key cards and make paying customers ride the wrong direction in the elevator. AVOID.
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 16 Dec 2023
Hey Jason,Sorry that you're having a bad day!"Staff pushing the door closed" - What does that even mean?Maybe you'll have a better experience next time.Season's Greetings !!

6/10 Okay

Maria

Business traveller
Liked: Cleanliness
Disliked: Staff & service
I was there for 2 nights on business. the room was not refreshed after the 1st night
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East. on 15 Dec 2023
Greetings Maria, We appreciate the feedback.At Courtyard, our guestrooms are refreshed every 2 days, unless you've requested daily servicing.Our team looks forward to your return.Cheers,

8/10 Good

Roberto

Liked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East on 15 Dec 2023
Greetings Roberto, We appreciate the feedback.Our team looks forward to your return.Cheers

10/10 Excellent

Paola

Travelled with partner
Liked: Amenities
Great place to stay!
Stayed 1 night in Dec 2023
Response from Team Courtyard Ottawa East on 15 Dec 2023
Greetings Paola,We appreciate the feedback.Our team looks forward to your return.Cheers

10/10 Excellent

Azim, sherwood Park

Liked: Cleanliness, staff & service, property conditions & facilities
The people at the desk were superb. It was my birthday and after looking after my profile, they wished me happy birthday. Then to my surprise they had a special treat for me in my room when I got back from my meetings. How do you beat this superb acknowledgment and service.
Stayed 2 nights in Dec 2023
Response from Team Courtyard Ottawa East on 15 Dec 2023
Greetings Azim, We appreciate the feedback.Our team looks forward to your return.Cheers

10/10 Excellent

veronica

Stayed 1 night in Nov 2023
Response from Team Courtyard Ottawa East on 15 Dec 2023
Greetings Veronica,We appreciate the feedback.Our team looks forward to your return.Cheers

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Courtyard Ottawa East on 20 Nov 2023
Greetings David,We appreciate the great feedback.Thanks form staying with us, we look forward to your return.Cheers

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Team Courtyard Ottawa East. on 13 Nov 2023
Greetings David,We appreciate the feedback.Thanks for staying with us.Cheers

10/10 Excellent

Amy, Belleville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean and staff were great.
Stayed 1 night in Nov 2023
Response from Team Courtyard Ottawa East on 13 Nov 2023
Greetings AmyThank you for the kind feedback.We appreciate your choosing to stay with us.Cheers

10/10 Excellent

Denice

Stayed 2 nights in Nov 2023
Response from Team Courtyard Ottawa East on 15 Dec 2023
Greetings Denice,We appreciate the kind feedback.Looking forward to your next visit!Cheers

8/10 Good

donna

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Rooms Are Nice size Has some issues with first room and then tardiness in getting us into another room the same Was bit disappointed with this service
Stayed 2 nights in Nov 2023
Response from Team Courtyard Ottawa East. on 6 Nov 2023
Greetings Donna,Thanks for sharing your comments.We hope to see you again soon.Be well.

8/10 Good

Andrew

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Team Courtyard Ottawa East. on 2 Nov 2023
Greetings Andrew,We appreciate the feedback.Thanks for staying with us, and we hope to see you again soon.Cheers

10/10 Excellent

Catherine

Stayed 1 night in Oct 2023
Response from Team Courtyard Ottawa East on 21 Oct 2023
Greetings Catherine,We appreciate the great feedback.Thanks for staying with us!Cheers