2 Chome-2-4 Nishishinsaibashi, Chuo Ward, Osaka, Osaka
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Response from Receptionist/S.Nakajima on 10 May 2024
Thank you for staying and sharing your review with us.We are happy to hear your good comment.We will continue to make every effort to improve our hotel, and we hope that you will visit us when you come to Osaka.
Response from Receptionist MERCURE TOKYU STAY OSAKA NAMBA on 3 May 2024
Thank you very much for staying at Tokyu Stay Mercure Osaka Namba.We appreciate your valuable feedback and will do our best to make your stay as comfortable as possible.We will continue to be a better hotel in the future, so we hope that you will stay at our hotel when you come to Osaka.
Very nice hotel. Laundry inside the room is convenient. Great location. We will stay again and highly recommended.
Rosfina
Stayed 4 nights in Apr 2024
Response from Receptionist MERCURE TOKYU STAY OSAKA NAMBA on 13 Apr 2024
Thank you again for taking the time out of your busy schedule to post your review.All of our staff are very happy to read that you were able to relax in your room and our service.We will be welcome anytime.Thank you again for taking the time out of your busy schedule to post your review.
6/10 Okay
Diana
Travelled with family
3 Apr 2024
Liked: Property conditions & facilities
The hotel is great located, unfortunately it looks so busy that the service is overall.
The room was not very clean, it was a bad smell in the bathroom that feels that they do not clean well
Diana
Stayed 3 nights in Mar 2024
Response from Mercure Tokyu Stay Osaka Namba on 3 Apr 2024
Dear Valued Guest,Thank you very much for your valued reviews.We apologize for our imperfectness and we try to improve our quality.Last but not least, thank you very much.Best Regards,Mercure Tokyu Stay Osaka Namba
After a long trip getting to Japan, staying in this hotel was relaxing. The room size was good for Japan and everything was new and clean. Also everything in Osaka is close by; dotonburi, malls, and luxury stores are a 5-10 minute walk. The mall is a block away. The breakfast buffet was also delicious.
Juan
Stayed 2 nights in Mar 2024
Response from Tokyu Stay Mercure Osaka Namba on 27 Mar 2024
Thank you very much for choosing our hotel and sharing your reviews. We are very glad to hear that you had a good time here. If you have an opportunity to visit Osaka again, we are looking forward to seeing you.
Right in the centre of the Dotonburi shopping and food area, this hotel is well placed for the hustle and bustle of Osaka. The hotel room was modern and stylish but outside and in the lobby is very busy and at times you can hear the street noise in your room. There were lots of Westerners staying at this hotel so there are lots of English and western bits and pieces around the place. If you prefer a more authentic Japanese experience I wouldn't recommend this hotel.
Matthew
Stayed 4 nights in Mar 2024
Response from Receptionist/S.Tanaka on 25 Mar 2024
Dear Valued Guest,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for your valued reviews.We are glad that you enjoyed your stay in our hotel.Also, from bottom our heart we are sorry if there is some imperfections during your stay.We hope that we could welcoming you in another chance.Best Regards,Mercure Tokyu Stay Osaka Namba
The Family Mart only half a minute away from the hotel which we love the food for affordable breakfast and snacks. Dotonbori is only 5 min walk. The hotel decor is beautuful
REMY
Stayed 7 nights in Mar 2024
Response from Receptionist/H.OHSHIBA on 24 Mar 2024
Thank you for choosing our hotel.We are very pleased to receive such a high evaluation.Thank you also for your specific praise of our location and interior design.We will continue to make every effort to provide services that satisfy our guests.We look forward to seeing you again.Sincerely,
Response from Receptionist/H.OHSHIBA on 24 Mar 2024
Thank you for choosing our hotel.We are very pleased to receive such a high evaluation.We will continue to make every effort to provide services that satisfy our guests.We look forward to seeing you again.Sincerely,
6/10 Okay
Michael
4 Mar 2024
Michael
Stayed 3 nights in Mar 2024
Response from Mercure Tokyu Stay Osaka Namba on 24 Mar 2024
Thank you very much for sharing your review. We are looking forward to seeing you again.
6/10 Okay
Jessica
29 Feb 2024
Liked: Staff & service
Jessica
Response from Receptionist/H.OHSHIBA on 3 Mar 2024
Thank you for staying at our hotel, we appreciate your valuable review.We will continue to make every effort to satisfy our guests.We look forward to seeing you again.Sincerely,Receptionist/H.OHSHIBA
Response from Tokyu Stay Mercure Osaka Namba on 21 Feb 2024
Thank you very much for staying and sharing your review with us. We will continue to improve our service. If you have an opportunity to visit Osaka, we all are looking forward to seeing you again.
Response from Tokyu Stay Mercure Osaka Namba on 27 Jan 2024
Thank you very much for using Tokyu Stay Mercure Osaka Namba.All of our staff are very happy to receive your compliments.Thank you for taking the time out of your busy schedule to post.Tokyu Stay Mercure Osaka Namba
Response from Mercure Tokyu Stay Osaka Namba on 11 Jan 2024
Thank you for choosing our hotel for your stay.We hope your stay had been a pleasant one.And we also would like to express our gratitude for your time to leave your evaluation of your stay.We hope to see you again at our hotel.
8/10 Good
Marcia Ana
6 Jan 2024
Marcia Ana
Stayed 7 nights in Dec 2023
Response from Mercure Tokyu Stay Osaka Namba on 28 Jan 2024
Dear Marcia Ana,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying with us.Thank you very much for your valuable reviews and it is our pleasure to have you as our guest.We hope that we could welcoming you in another chance!Last but not least , thank you very much!
8/10 Good
Marcia Ana
6 Jan 2024
Marcia Ana
Stayed 5 nights in Dec 2023
Response from Mercure Tokyu Stay Osaka Namba on 28 Jan 2024
Dear Marcia Ana,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for staying with us.Thank you very much for your valuable reviews and it is our pleasure to have you as our guest.We hope that we could welcoming you in another chance!Last but not least , thank you very much!
The breakfast was delicious, freshly made croissant was a great way to start the morning with.
The room are a little too dark for my liking, but the overall stay was a great experience.
We will definitely stay again.
C Y
Response from Mercure Tokyu Stay Osaka Namba on 10 Jan 2024
Thank you very much for choosing our hotel and staying with us. We are glad to hear that you had a good time and enjoyed the breakfast. If you have an opportunity to visit Osaka, we all hope to see you again. Thank you very much for your time and warm comments here.
Very dark moody rooms. Great vibe, hard to find socks in dark room.
Rose
Response from Tokyu Stay Mercure Osaka Namba on 9 Feb 2024
Thank you for staying and sharing your review with us. We apologize for the inconvenience caused by the darkness。 We will continue to improve our service. We are looking forward to seeing you soon.
Response from MERCURE TOKYU STAY OSAKA NAMBA on 29 Dec 2023
Thank you for selecting us out of the many possible places here.It's a pleasure to serve you, thank you for your valuable feedback.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.May you have a nice day.Best regards,MERCURE TOKYU STAY OSAKA NAMBA
Perfect location a minute to donbori street ,,, staff are friendly
ousha
Stayed 1 night in Dec 2023
Response from Mercure Tokyu Stay Osaka Namba on 18 Dec 2023
Thank you very much for your stay with us. We are glad to hear that you had a good time here in Osaka. If you have an opportunity to visit Osaka, we hope to see you again. Thank you for your time to write the comment.
Dear Roeann,Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for your valuable reviews. Glad to know that you had a good time in our hotel! We hope that we could welcoming you in another chance.Last but not least, thank you very much.
6/10 Okay
Jade
Travelled with partner
7 Dec 2023
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself is decent. It is small, the gym only has cardio equipment. the lounge is only a few tables and a pool table. The shower water pressure is horrible. I would not recommend based on the water pressure. The room itself was clean but small. I believe there are better options around the area for the same price.
Jade
Stayed 2 nights in Nov 2023
Response from NAKATA on 8 Dec 2023
Thank you for staying at Tokyu Stay Mercure Osaka Namba. As mentioned in the comments, our gym is equipped with running machines, cycling machines, and mats.We sincerely apologize for the inconvenience caused regarding the water pressure in the shower. Please contact the front desk and we will assist you. I hope you don't mind this and use it again next time.Thank you for taking the time out of your busy schedule to post.Tokyu Stay Mercure Osaka Namba
Excellent hotel. Close to everything and if not the stations are all short walking distance. Hotel is clean, modern, spacious. May I just suggest to provide microwave and add English channels on TV - no big deal but it’ll help.
Raul
Stayed 3 nights in Dec 2023
Response from NAKATA on 8 Dec 2023
Thank you for choosing Tokyu Stay Mercure Osaka Namba from among our star-rated hotels.All the staff members were happy to read that you liked our hotel. Regarding the English TV channels, we will take your valuable opinions into consideration in the future.Thank you for taking the time out of your busy schedule to post.I look forward to using you again.
Loved this hotel, great staff and wonderful location.
Capucine
Stayed 3 nights in Sep 2023
Response from Front Mercure Tokyu Stay Osaka Namba on 29 Nov 2023
Dear Guest,Thank you very much for staying with us.We are happy to hear such a good comment!We are looking forward to seeing you again.Best Regards,
10/10 Excellent
marysol
19 Nov 2023
marysol
Stayed 3 nights in Nov 2023
Response from Mercure Tokyu Stay Osaka Namba on 11 Dec 2023
Thank you very much for staying at our hotel.We are very honored to receive such a high evaluation. Did you enjoy relaxing during your stay?If you have a chance to come to Osaka again, we are looking for welcoming you!
Hotel is really close to dotonbori and access to two different subway stations. Room cleaning was good and MOST of staffs we encountered were very nice and helpful. Only one staff during the check-in wasn’t nice (weird vibe given and was almost yelling at me but then he smiled and talked slower to other customers in front of me)
Ju Yeon
Stayed 3 nights in Nov 2023
Response from Tokyu Stay Mercure Osaka Namba on 15 Nov 2023
Thank you for staying and sharing your review with us. We will continue to improve our service. We are looking forward to seeing you soon.
Response from Receptionist/S.Tanaka on 14 Nov 2023
Dear Valued Guest,Warmest Greetings from Mercure Tokyu Stay Osaka NambaThank you very much for choosing and staying in our hotel.Thank you very much for your valuable reviews and we are so glad to welcoming you as our guest.Hope we could welcoming you in another chance.Thank you very much.
The hotel was perfect in all aspects except its lighting :) it will be great if there are better lighting along the corridors and in the room
Melissa
Response from Reception H.OHSHIBA on 15 Nov 2023
Thank you for staying and sharing your review with us. As you pointed out, the illuminance of our hotel is a major issue, and we plan to take various approaches to resolve it as soon as possible.We are looking forward to seeing you soon:)
Response from Mercure Tokyu Stay Osaka Namba on 9 Nov 2023
Dear Guest,Thank you very much for staying with us.We are happy to hear your good comment.We are looking forward to seeing you again.Best Regards,Reception S. Nakajima
Close to tourist area of Dontonbori and relatively close to different transport lines. Rooms very clean and modern. Minimal facilities with very basic ‘gym’.
Staff were very helpful and catered to our needs. Breakfast was ok and offered a take away option if you prefer to grab some food on the run.
Adrian
Stayed 5 nights in Oct 2023
Response from Mercure Tokyu Stay Osaka Namba on 4 Nov 2023
Thank you for staying and sharing your review with us. We will continue to improve our service. We are looking forward to seeing you soon.
Very convenient location and pretty decent place overall. The lightings in the room is odd though, hard to do makeup with the lack of lighting. The size of the trash cans are way too small. Staff are friendly.
Ka Yi
Stayed 4 nights in Oct 2023
Response from Mercure Tokyu Stay Osaka Namba on 28 Oct 2023
Thank you very much for choosing our hotel and staying with us. We are glad to hear that you liked the location. We apologize for the inconvenience regaring the lighting in the room. We have lending LED mirror, stand lights, desk light and so on. Please feel free to ask us if you have an opportunity to stay in our hotel again. We will continue improving our service and doing our best. Thank you for your time and comments.
8/10 Good
Keng Ngee, Kenny
22 Oct 2023
Liked: Cleanliness, staff & service
All good
Keng Ngee, Kenny
Stayed 3 nights in Oct 2023
Response from Mercure Tokyu Stay Osaka Namba on 22 Oct 2023
Thank you very much for choosing and staying our hotel. We are glad to hear that you had a good stay with us. If you have an opportunity to visit here, we hope to see you again. We will do our best to improve our service. Thank you for your comments and time.
Response from Mercure Tokyu Stay Osaka Namba on 22 Oct 2023
Thank you very much for choosing and staying our hotel. We are glad to hear that you had a good stay here in Osaka. If you have an opportunity to visit here, we hope to see you again. We will do our best to improve our service and make guests more comfortable. Thank you for your comments and time.
Response from Receptionist/H.OHSHIBA on 17 Oct 2023
Thank you for staying at our hotel.Did your laptop arrive safely?We are honored to receive such high praise.We look forward to using your service again.Best regards,
Response from Mercure Tokyu Stay Osaka Namba on 10 Oct 2023
Thank you for staying and sharing your review with us.We are looking forward to seeing you soon.Thank you for staying and sharing your review with us.We are looking forward to seeing you soon.
Thank you for selecting us out of the many possible places here.It's a pleasure to serve you, thank you for your valuable feedback.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.May you have a nice day.Best regards,MERCURE TOKYU STAY OSAKA NAMBAReceptionist /S.JO
First time in Japan and front staff were very helpful explaining customs. Next time in Osaka will stay here again.
Alan
Stayed 4 nights in Sep 2023
Response from Tokyu Stay Mercure Osaka Namba on 16 Sept 2023
Thank you very much for staying with us.We would be happy if it became a page in your memories of your first trip to Japan.We look forward to seeing you again.
The property was very convenient. There are restaurants and food near the hotel. The only flaw is that the hotel is too dark and the hotel was not clean extremely clean. Their towels and bed sheets was stained. But the front desk did a great job changing new sheets and towels. But for the price I paid it was consider cheap and I would definitely live there again. The service was outstanding and tried their best to help.
Julia
Stayed 4 nights in Sep 2023
Response from Front Mercure Tokyu Stay Osaka Namba on 16 Sept 2023
Thank you for staying at Mercure Tokyu Stay Osaka Namba.We apologies for the inconvenince that you exprerienced at our stay.As you have mentioned our hotel is located in area that are convenient for gourment as well as shopping.Regarding the dark room, our hotel also provide guest a free rental of lighting appliances.Please consider using it on your next stay.We will do our best to improve the cleaning situation in our hotel.We also would like to express our gratitude for your kind words regarding our staff service.Thank you for taking your times in your busy days to write a review.We hope to see you again at our hotel.
Our stay at this chic hotel in the very best location in all of Osaka — in the middle of Namba a few steps away from Louis Vuitton and the infamous Glico sign — was incredible primarily because of the staff. Yuma Philippe in the front desk was truly impeccable — he was very patient to my every request and gave me his 100% attention. He gave me all the directions I needed to go all over Osaka and beyond. He was very personable, warm and a true asset to the hotel.
I would also like to mention Oshiba, who was extremely pleasant and competent. She fixed a small issue I had with billing with a smile on her face at all times. Her colleague Nakajima was also excellent — he was instrumental to the changes I made with regard to the room.
The staff at this hotel is just spectacular. I would come back to Osaka and this hotel just for them.
As for the hotel itself, it simply has the perfect location — with all train lines just a stone’s throw away. My brother and his family stayed in this hotel last February while I stayed here with my parents in September — and in both occasions we all loved our experience.
I will definitely recommend this hotel 10/10!
Paolo
Stayed 3 nights in Sep 2023
Response from Mercure Tokyu Stay Osaka Namba on 13 Sept 2023
Thank you very much for your stay at our hotel.We are very pleased to hear your kind words about our hotel staff.Our hotel is still a new hotel, opened in December 2022, and we are still in the process of developing our customer service.It is a great honor for us to receive such compliments, and it is also an encouragement for our staff.We are sure it was difficult for you to have to extend your stay due to the typhoon, but we hope that the opportunity to interact with our guests like this will be another memorable experience for you in Osaka!We look forward to seeing you again.
Property was very close to lots of halal food spots, and lots of areas to shop. However, only issue with the room was lack of light, room is too dark.
Haroon
Stayed 3 nights in Sep 2023
Response from Mercure Tokyu Stay Osaka Namba on 6 Sept 2023
Thank you for staying and sharing your review with us. We apologize for the inconvenience caused bythe darkness . We will continue to improve our service. We are looking forward to seeing you soon.
10/10 Excellent
yangfan
Travelled with family, Travelled with family and small children
great location. Yes it is dark because of their taste of decoration but it is their style.
yangfan
Stayed 4 nights in Aug 2023
Response from Mercure Tokyu Stay Osaka Namba on 3 Sept 2023
Thank you very much for staying with us. We are happy to hear good review from you!! If you have any question and request, please feel free to contact us. Please enjoy your stay!
Property was very good, the only reason we’ve marked it down was because they close their bar at 21.00 which seems a bit early.
David
Stayed 2 nights in Aug 2023
Response from Mercure Tokyu Stay Osaka Namba on 20 Aug 2023
Thank you for staying and sharing your review with us. We apologize for the inconvenience caused by the bar. We will continue to improve our service. We are looking forward to seeing you soon.
The hotel is so dark
Th room is painted in black then the light are so minimal we can’t see so dark
Why they install so minimum lighting
Verified traveller
Stayed 2 nights in Aug 2023
Response from Mercure Tokyu Stay Osaka Namba on 16 Aug 2023
Thank you for staying and sharing your review with us. We apologize for the inconvenience caused by the darkness . We will continue to improve our service. We are looking forward to seeing you soon.