3 outdoor pools, pool umbrellas, pool loungers

Reviews of Vista Cay Resort by Casiola Vacation Homes

Vista Cay Resort by Casiola Vacation Homes
4874 Cayview Ave, Orlando, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 168 reviews" "
Rating 8 - Good. 49 out of 168 reviews" "
Rating 6 - Okay. 12 out of 168 reviews" "
Rating 4 - Poor. 3 out of 168 reviews" "
Rating 2 - Terrible. 8 out of 168 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

6/10 Okay

James

Stayed at Vista five times. The property is great, the owner is the unit was ehhh. It certainly needs work
Stayed 4 nights in Nov 2023

10/10 Excellent

Kenneth

Stayed 9 nights in Oct 2023

8/10 Good

Jennifer

Travelled with group
Liked: Cleanliness, room comfort
Stayed 7 nights in Jun 2023

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Jun 2023

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the pool area and the walking path around the lake. Like the parking accessibililty and the grocery store right across the street. Loved how much space there was in the unit and the patio. Didn't like that the tub in the bathroom didn't drain and the floors could have been cleaner. Didn't like we couldn't bring our own beverages down to the pool area.
Stayed 7 nights in Feb 2023

10/10 Excellent

Ramil

Stayed 4 nights in Feb 2023

10/10 Excellent

Rosely

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
it was a home away from home. my family felt comfortable. spacious townhome, everything so well maintain, orgazined. kitchen had absolutely everything i needed. the beds were so comfortable. i will definately return there.
Stayed 2 nights in May 2022

8/10 Good

Stacy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property was lovely, but i do wish i was on the 4th floor. The walls were kinda thin so we heard our neighbors above us onnthe 3rd floor. The living space was spectacular, and we will definitely use again in the future. ****.5 stars
Stayed 4 nights in Mar 2022

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was amazing! We plan to come back.
Stayed 4 nights in Mar 2022

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, property conditions & facilities
Overall we had a fine stay. Biggest disappointment was that we paid for a lake view and got a view of a parking lot. We mentioned it, but was told, that is too bad.
Stayed 6 nights in Mar 2022

8/10 Good

Jenny

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The place was beautiful. The master bed was a little uncomfortable. Pool was great, there was a welcome gift and information. All information was received ahead of time and that made the whole checkin process seamless.
Stayed 6 nights in Feb 2022

6/10 Okay

John

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The check-in process was and awful experience. We drove from Kentucky so we were tired and wanted to get to our room and get settled ASAP. We received the gate and door codes prior to arrival so we anticipated an easy check-in. WRONG! The door code didn't work so I went to the club house since it was still open. I was told by their staff that they didnt own or manage the building we were staying. Was not the best thing to be told. So I called the number in our email and got an answering service. It was not even 5pm. The lady on the other end of the line couldn't pay attention and kept asking me the same questions over and over. I was told somebody would call us back. Didn't happen. I sent an email and finally got a response with the correct door code. Had this been later in the evening I'm not sure what our response time would have been. The room was clean and cozy, but had a strong bleach/chemical smell. The master bedroom mattress was like a slab of concrete. This was disappointing since I had read the reviews about this being an issue and the responses said it was corrected?? The location was safe, quiet, and centrally located which was a redeeming quality. Ive stayed at worse, but Ive stayed at better. If I had to do it over then I would have just stayed at a nice hotel in the area.
Stayed 5 nights in Feb 2022

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable and convenient. Very local to highways and restaurants. I just didn’t notice the home was 3 stories. It wasn’t the easiest with twin toddlers lol. But aside from that, which was my fault for not reading the description, the place was great and we loved our stay there and had no complaints at all!
Stayed 2 nights in Feb 2022

10/10 Excellent

Kathleen

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location for the Convention Center or theme parks. Safe and clean
Stayed 3 nights in Feb 2022

2/10 Terrible

Tab

Travelled with family
Liked: Cleanliness, room comfort
Needs. Enter customer service
The resort is beautiful but the customer service was terrible. We tried calling twice for assistance and both time could not understand the rep. We advised that her line sounded very muddled and low and background noise but she didn’t try to speak louder or adjust anything. Just a terrible check-on process.
Stayed 1 night in Jan 2022
Response from Nicole- guest relations manager. on 24 Jan 2022
Hello, We are very sorry to hear that you had this experience with us. We would love the opportunity to review this with the correct team member as a training opportunity. We kindly ask that you email us at info@casiola.com with you full name and property address so we can look further into this for you. Thank you and again we are very sorry!

2/10 Terrible

Christina

Travelled with family
We booked with this property and we were on our way there only to receive an email saying they could not accommodate us because it was a same day booking which we had already paid for. Horrible service no one would answer the phone
Stayed 2 nights in Jan 2022
Response from Casiola Vacation Homes. on 24 Jan 2022
We are very sorry to hear that, it appears the units were not available and didn't have anything to accommodate you. I do see that we were in touch with Expedia and they were able to provide you with a full refund. Again, we are very sorry to hear about this experience.

6/10 Okay

HECTOR, gainesville

Travelled with family
Liked: Cleanliness, property conditions & facilities
No great communication about how to get information about my reservation and one bed was broken.
Stayed 1 night in Dec 2021
Response from Casiola Vacation Homes. on 24 Jan 2022
Thank you for letting us know. We will certainly use this as a training opportunity with our team. We are very sorry to hear you had this issue during your stay.

8/10 Good

Richard

Business traveller
Liked: Cleanliness, property conditions & facilities
We signed up to stay at Vista Cay, but did not receive a rental at that location. We were switched to a location 20 minutes away without notice or any sort of communication about the switch. Vista Cay was selected for its nearness to the convention center and Sea World. The location provided was much farther away requiring significant driving. It was also in a complex that is still under construction, which is not what we signed up for.
Stayed 3 nights in Nov 2021

10/10 Excellent

Crystal

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Latonia

Business traveller
Liked: Cleanliness, property conditions & facilities
Nice size and cleanliness
Stayed 7 nights in Sep 2021

6/10 Okay

Whitney

Travelled with family
Liked: Cleanliness, amenities
Small cracks in the walls
Stayed 1 night in Oct 2021

2/10 Terrible

Erica Lanette

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Need to take this property of your listing. Cleaning and presentation was not acceptable! Was not cleaned throughly and didn’t take accountability
Stayed 3 nights in Sep 2021

10/10 Excellent

rodney

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Amenities, property conditions & facilities
The property felt like a home setting, had everything you would need. However we found roaches in the kitchen cabinets
Stayed 4 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Properly was clean and had everything we wanted the only problem was the apartments weren’t sound proof. Since it wasn’t, one night the occupants on the flat below us seemed to have had a party until around 4am and we couldn’t sleep. Other than that the place is very peaceful and I’d stay again.
Stayed 7 nights in Aug 2021

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, room comfort
Great location, convenient to attraction parks and restaurants.
Stayed 2 nights in Aug 2021

8/10 Good

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Les

Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort was convenient to Universal and downtown International Drive and Disney and the outlets were not to far either
Stayed 5 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The unit perfectly suited our needs.
Stayed 5 nights in Jul 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
I would like to preface this by saying this review is strictly on the customer service experienced from the Casiola team as we never actually stayed at the property. We contacted this property on June 30th requesting a cancellation and full refund due to a sudden family issue that required one of our party being hospitalized. We understood the cancellation policy but asked for a courtesy due to our circumstances, which the hotel agreed to. However since then, we have had to contact the hotel several times to follow up on our refund. We were in email and phone contact with several members of the Casiola team such as Joycemilit, Nicole and Ashley and constantly redirected to contact Expedia for our refund. This resulted in literal hours of queue time waiting for Expedia agents to contact us to only then be informed the HOTEL denied our refund. Clearly, there is a fundamental lack of communication between the team members at Casiola. Imagine being in and out of hospitals and having to personally call in all the time to follow up. It is now 2 weeks since we originally contacted the property and we have yet to see a refund or even on a more basic level, have someone from the team follow up with us. We are repeat guests of the Vista Cay Resort (managed by Casiola) and the inattentiveness of the staff as well as the inability to provide customer service in this situation and go above and beyond to assist us on this matter has terribly soured our experience of this property.
Stayed 3 nights in Jul 2021

2/10 Terrible

Verified traveller

Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The vacation home (more accurately described as a condo unit) was beautiful and I'm open to staying there again in the future. However, I was very surprised to find out after my reservation was confirmed that the location was actually 25 minutes away from my destination. We stayed within the Storey Lake condos in Kissimmee and not at Vista Cay in Orlando, as listed. While it was beautiful, I could see this being an inconvenience to other travelers as well. The advertisement should really be amended to reflect the location as varying between Kissimmee/Orlando and being dependent upon the availability of Casiola Vacation Homes. The advertisement currently says "Vista Cay Resort" but it is not necessarily within that resort. I brought this up to the Casiola Guest Relations team and in very few words, said there was nothing they could do about it. Customer Service is very lacking. Thankfully, the nice unit made up for it and we woke up earlier to compensate for the further drive.
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 8 nights in Nov 2020

4/10 Poor

Sharon

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty
This condo was outdated and dirty. It was spacious and the pool area was nice but the dirtiness could not be overlooked.
Stayed 4 nights in Apr 2019

10/10 Excellent

Kari

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean all brand new, close to universal and shopping
Stayed 5 nights in Feb 2019

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Great experience and a value as well!
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 2 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yes
yes
Stayed 4 nights in Oct 2018

8/10 Good

Brandon, Albany, OR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

6/10 Okay

JC

Liked: Cleanliness, room comfort
Disliked: Staff & service
Bad locks
Overall the stay was not bad. We were there for a business conference and got the 3 bedroom. My only issue was that front door would not lock and we spoke to front desk no one came to fix it or offered us another room. We stayed because of the convenience and the company had already paid for the room. Thankfully no one came in and stole our things while we were out.
Stayed 3 nights in Sep 2018

4/10 Poor

Ben, Talladega

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was not ready when we arrived..tv in living room not working..bed in master bedroom was squeaking..the 2nd day they came to put in the tv it was after 5pm we had been gone all day to seaworld an we come back people are still in our room. They should have been took care of the issue earlier that day..
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to OCCC, comfortable beds, great pool and bar area. Enjoyed our stay. The only reason I didn't give top marks is condo is quite worn although clean. Great price, plan to stay again.
Stayed 11 nights in May 2018

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2018

2/10 Terrible

Heather

Disliked: Cleanliness, property conditions & facilities, room comfort
Be careful!
Rented 2 types of dwellings at Vista cay the condo was great..the townehome was terrible. The front door looked as if someone tried to break in, the interior was very outdated and the carpet was dirty. The balcony was a joke, no room and over looked the highway. The noise was terrible.i was very embarrassed as my employees stayed there. I just assumed the quality was the same as the pricing was very similar. Not so. I emailed the company with my complaints as a good faith measure and was told I was wrong. The quality was the same. Here is the email Thank you for sending in your feedback, it's unfortunate you feel this way since the owner just put in a lot of updates to TH 6 including flooring in the living areas. The front door is something we are aware of, however just waiting on the HOA to replace as we are not allowed to per HOA. The balcony is of course quite small compared to a condo. I'm sorry you feel this way and the price difference you see is only because your condo has a lakeview. They are certainly the same quality. Let me know if you have any other questions or if I can help you with anything else. Have a great day! Best regards,