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Beautiful property with much to do to keep busy: Swimming, paddle boats tubing, zip line, outdoor pool, indoor pool. Only two restaurants on property, but there are two other hotels within walking distance to dine. Room was gorgeous.
Judy
Stayed 6 nights in Apr 2024
Response from DoubleTree by Hilton Okinawa Chatan Resort on 26 Apr 2024
Dear Judy,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort, and thank you very much for taking your valuable time to give us your thoughts.We enjoyed reading all of the positive comments you provided and we are so delighted to hear that you enjoyed your stay with us.The entire team and I looking forward to welcoming you back at your hotel in Okinawa and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
Everything about our stay amazing. Staff were very friendly, especially Maho at the front desk she helped arrange transportation and was very accommodating.
Jagjit
Response from DoubleTree by Hilton Okinawa Chatan Resort on 26 Apr 2024
Dear Jagjit,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort, and thank you very much for taking your valuable time to give us your thoughts.I am very proud to hear that our team took good care of you and I can assure you that I will share the good comments with them. For us it is always important to hear what our guests thinks in order for us to improve and we will continue doing so in the future.Additionally, we thank you for your recognition towards our Front Desk staff, who would be delighted to learn of your pleasant experience.Should you need any assistance for your future reservations, please feel free to let us know as we will be more than happy to assist and ensure another comfortable stay. We look forward to the pleasure of welcoming you back to Hilton Okinwa Chatan Resort, hopefully soon in the near future.
Sits right by the ocean and very close to many shops and restaurants. Staffs are very friendly and helpful. The facility is very clean.
John
Stayed 3 nights in Oct 2023
Response from DoubleTree by Hilton Okinawa Chatan Resort on 30 Oct 2023
Dear John、Bridgeport,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We appreciate your kind comments, and these warm words will certainly encourage all the team members to provide enhanced hospitality.We look forward to welcoming you back to our hotel in the not-so-distant future.
10/10 Excellent
Anthony H
27 Sept 2023
Anthony H
Stayed 7 nights in Sep 2023
Response from DT Chatan on 13 Feb 2024
Thank you for staying with us and sharing your experience.We certainly hope you will choose to stay with us again on your next visit to the city.
Response from DoubleTree by Hilton Okinawa Chatan Resort on 22 May 2023
Dear Ka Yeung,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We receive many good comments about how convenient our location is, and we are proud to say it is our very strong unique sales point.We look forward to welcoming you back to Doubletree by Hilton Okinawa Chatan Resort.
8/10 Good
Sami
9 May 2023
Sami
Stayed 4 nights in May 2023
Response from Double tree by HIlton Okinawa Chatan Resort on 12 Sept 2023
Beautiful view of the coast. Very close to a large selection of restaurants. The dinner buffet was delicious, worth the cost!
Janis
Stayed 3 nights in Apr 2023
Response from DoubleTree by Hilton Okinawa Chatan Resort on 22 May 2023
Dear Janis,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.It is our greatest pleasure to know that you have enjoyed your stay, and we truly appreciate your kindest comments.We are very fortunate to be in such a great location - walking distance to everything you could possibly need and more.We look forward to welcoming you back to Doubletree by Hilton Okinawa Chatan Resort.
I was originally debating between the Hilton and the Hilton doubletree as both are right next to each other but I am so glad I choose the doubletree! Staff was amazing, my check in experience was with Thanh who was exceptional! She provided us maps, recommendations for our entire stay! The scenic views of the water are closer to the boardwalk so you get to see the entire view that’s unobstructed and perfect to watch sunsets as balcony’s are equipped with chairs and tables. This place offered the easiest access to both pools and ground access to the board walk of American Village, I could not recommend more! If you also decide you want to rent bicycles, they offer them right outside the lobby which is super convenient to rent/use.
We also had a later flight so needed a taxi scheduled around 4 pm. Apparently taxis stop running after a certain time and the hotel went above and beyond to secure us a taxi at a fixed rate. Amazing service and highly recommended if you’re staying in Okinawa!
Jade
Stayed 2 nights in Apr 2023
Response from DoubleTree by Hilton Okinawa Chatan Resort on 23 May 2023
Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort, and thank you very much for taking your valuable time to give us your thoughts.It makes us very proud and happy to read such positive feedback from our guests. All of our guest comments are shared with the entire team, and the team is certainly most motivated by your kind words.We certainly look forward to welcoming you back to stay with us when you next visit to Okinawa.
Beautiful hotel with view of ocean and promenade from my balcony! Great service and location was near my son's home; also convenient to dining and walking options.
Eileen
Stayed 3 nights in Mar 2023
Response from DoubleTree by Hilton Okinawa Chatan Resort on 23 Aug 2023
Dear Eileen,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We enjoyed reading all of the positive comments you provided, and we are so delighted to hear that you enjoyed your stay with us.We certainly look forward to welcoming you back to stay with us when you next visit to Okinawa.
Very well maintained. Great area to stay in with a lot to do. Great having the American Village right across street.
Kevin
Stayed 6 nights in Mar 2023
Response from Double tree by Hilton Okinawa Chatan Resort on 14 Mar 2023
Dear Kevin,Thank you very much for staying with us at the Doubletree by Hilton Okinawa Chatan Resort.We are very fortunate to be in such a great location - walking distance to everything you could possibly need & more.The entire team and I looking forward to welcoming you back at your hotel in Okinawa and meanwhile if we can be helpful with anything from here don’t hesitate to contact us.
Response from Double tree by Hilton Okinawa Chatan Resort on 18 Oct 2022
Dear Sharon,Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We certainly look forward to welcoming you back to stay with us when you next visit to Okinawa.
Response from Double tree by Hilton Okinawa Chatan Resort on 18 Oct 2022
Dear Murakami,Thank you so much for taking the time to leave us a review - each one is so important to us.Feedback from our guest is always encouraging and more inspiring whenever we receive positive feedback from our valued guests.We certainly look forward to welcoming you back to stay with us when you next visit to Okinawa.
Fortunately we had a room facing the sea and that was refreshing ! What we were disappointed with was the poor lackluster service pf the morning breakfast buffet. Too slow to replenish and we expected more varieties of food served, but to our dismay, little choice.
Helen
Stayed 2 nights in May 2022
Response from DoubleTree by Hilton Okinawa Chatan Resort on 18 Oct 2022
Dear Helen,Thank you so much for taking the time to leave us a review - each one is so important to us.Your feedback on your breakfast experience has been shared with our Food and Beverage management team for immediate remedial action to improve our service level.I sincerely hope that you will grant us another opportunity in the future to extend you a better stay experience.
Response from Double tree by HIlton Okinawa Chatan Resort on 31 Oct 2022
Dear Toshi,First of all, thank you for your loyalty and for taking your valuable time to write your kind compliment and feedback following your last stay with us here at DoubleTree by Hilton Okinawa Chatan Resort.As Japan has four beautiful seasons, we hope you to have an opportunity to enjoy other great views of the city during other seasons on your next visit.The team and I look forward to welcoming you back for another memorable stay at your hotel in Okinawa.
It was an amazing stay. My only issue was we planned to have a quiet time enjoying the comfort of services and restaurants and it wasn't until we arrived that we found none of these services were available.
Extremely friendly staff, they were kind to us upon check-in and throughout the stay. One of the breakfast staff even offered to take a family photo for us.
Very clean. Friendly and helpful staff. Appreciate for early check in, good breakfast.
Verified traveller
Stayed 1 night in Feb 2020
10/10 Excellent
Verified traveller
Business traveller
24 Jan 2020
Liked: Cleanliness, staff & service, amenities
The room had an ocean view, was right next to the water, quiet, clean and overall experience was fantastic. Next time I am in town I will be going back to the same Hotel.
We had really good experiences throughout stay. They offered us to upgrade to suit room with a half of normal price. If I pick up something weakness point was that we had to pay for a bottle of water when we order extra one. But it’s fine!!!
We had a good stay in DoubleTree by Hilton, we find the room clean and neat , with good sized toilet , the front desk staff were exceptional helpful with restaurant recommendation and bookings. Thumbs up!!
Hotel is new and pool is defiantly the highlight (great for lounging, relax and kids!). Staff were great (especially Daeson). Breakfast buffet was fabulous as was the Moët and Chandon event (great value!)! Only negative was there was no good swimming beaches nearby (apparently the good beaches are on the islands which are more of a treak) and drinks were expensive by the pool. Variety of restaurants nearby. A bonus is you can also use the Hilton across the roads pools and gym too.