Reception

Reviews of Sandman Hotel & Suites Kelowna

3 out of 5
Sandman Hotel & Suites Kelowna
2130 Harvey Ave, Kelowna, BC

Reviews

6.8
Rating 10 - Excellent. 309 out of 1116 reviews" "
Rating 8 - Good. 281 out of 1116 reviews" "
Rating 6 - Okay. 215 out of 1116 reviews" "
Rating 4 - Poor. 165 out of 1116 reviews" "
Rating 2 - Terrible. 146 out of 1116 reviews" "

7.0/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Korissa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 28 Mar 2024
Dear Korissa, We appreciate your rating and hope to exceed your expectations during your next visit.Safe travels!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located across from Orchard Park mall. Walking distance to many dining options.
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 26 Mar 2024
Dear Anthony, Thank you for your 5-star rating! We're thrilled to hear that you found our location convenient, being situated across from Orchard Park mall. With a variety of dining options within walking distance, we're glad you enjoyed the accessibility of our surroundings. We look forward to welcoming you back on your next visit!Kind regards!

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 25 Mar 2024
Dear Charlene, Thank you for rating us 5 out of 5 stars! We're delighted to hear that you had a wonderful experience during your stay with us.Warm regards,

6/10 Okay

Michelle

There is no privacy between rooms. We could unfortunately hear everything going on in all the rooms around us. The pool and hot tub were disgusting with hair and floaties everywhere. Shower in our room had no water so the was no bathing.
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 25 Mar 2024
Dear Michelle, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience during your stay. We sincerely apologize for any inconvenience caused by the lack of privacy between rooms. Rest assured, we will address this concern immediately to ensure a more comfortable stay for all our guests in the future.Additionally, we are deeply disappointed to learn about the state of the pool and hot tub. This does not meet our standards of cleanliness, and we are actively working to rectify this issue to provide a more enjoyable environment for our guests.Regarding the issue with the shower in your room, we apologize for the inconvenience and any discomfort this may have caused. We will investigate the matter further to ensure that all facilities are in proper working order for our guests.Please know that your feedback is invaluable to us, and we appreciate the opportunity to improve. We hope to have the chance to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,

8/10 Good

Sumari

Travelled with family
Liked: Cleanliness, staff & service, amenities
Some of the furniture & rooms & gym is outdated
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 21 Mar 2024
Dear Sumari, Thank you for your feedback! We appreciate your honesty and will take your comments into consideration as we strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.Kind regards!

6/10 Okay

Polly

Liked: Amenities, property conditions & facilities
The front desk person clearly was under trained. Pleasant but not yielding. Whoever Carrie’s cards around anymore. All Mine are on my phone. She said I couldn’t tap. Sounds a little archaic. Otherwise ever else was great. Loved the main floor room close to the exit.
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 20 Mar 2024
Dear Polly, Thank you for sharing your experience with us. We're pleased to hear that you enjoyed your stay overall and appreciated the convenience of your room's location. Regarding the issue with tapping credit cards on phones, we apologize for any inconvenience caused. However, it's important to prioritize the safety and security of our guests' financial information, which is why we cannot accommodate tap payments with credit cards on phones to prevent any potential fraud. We understand your concerns and appreciate your understanding. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We hope to have the opportunity to welcome you back for an improved experience in the future.

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities
A
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 20 Mar 2024
Dear Thomas, Thank you so much for your glowing review! We're thrilled to hear that you had a fantastic experience at our hotel. Our team works hard to provide top-notch service and amenities, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another memorable stay soon!

6/10 Okay

Annalise, North Vancouver

Travelled with family
Liked: Staff & service
The hotel is fairly clean but older and a bit rundown. My room smelled so gross but was fairly clean. Luckily I could open the sliding door to air it out. It was very quiet in a tower room.
Stayed 3 nights in Mar 2024
Response from Andres S ~ Sandman Kelowna on 20 Mar 2024
Dear Annalise, Thank you for your feedback. We appreciate your honesty and apologize for any inconvenience you experienced during your stay. We'll make sure to address the issues you've mentioned to enhance the overall experience for our guests. We're glad you found the room fairly clean and quiet. We hope to have the opportunity to welcome you back and provide a more satisfactory experience in the future.

6/10 Okay

Donna

Liked: Staff & service
Staff were great and good to deal with. The hotel is an older design with narrow hallways and tight spaces, and to be expected is a bit run down. The bathroom fan was very noisy, to the point you didn’t want to turn the light on. The bed was comfortable. The room was equipped fairly well.
Stayed 2 nights in Mar 2024
Response from Andres S ~ Sandman Kelowna on 20 Mar 2024
Dear Donna, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff great and easy to deal with. We apologize for any inconvenience caused by the older design of our hotel, including the narrow hallways and tight spaces. Your comments about the noisy bathroom fan are duly noted, and we will address this issue promptly to ensure a more comfortable stay for our guests in the future. We're glad to hear that you found the bed comfortable and that the room was equipped fairly well. Your input is invaluable to us as we strive to improve our guests' experience. We hope to have the opportunity to welcome you back for a more enjoyable stay soon.Kind regards!

10/10 Excellent

Nicolas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay to celebrate anniversary! Very comfortable and safe and clean. And was nice to be able to walk to the mall across the highway from the hotel.
Stayed 2 nights in Mar 2024
Response from Andres S ~ Sandman Kelowna on 18 Mar 2024
Dear Nicolas, Thank you so much for choosing to celebrate your anniversary with us! We're thrilled to hear that you had a great stay and found our accommodations comfortable, safe, and clean. It's wonderful that you appreciated the convenience of being able to walk to the mall across the highway. We hope your anniversary was filled with special moments and memories, and we look forward to welcoming you back for future celebrations or any other occasions!Regards!

8/10 Good

Harinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andres S ~ Sandman Kelowna on 12 Mar 2024
Dear Harinder,Thank you for taking the time to rate your recent stay at our hotel. We appreciate your feedback and are glad to see that you had a positive experience overall.At Sandman Kelowna, we are committed to providing our guests with comfortable accommodations and excellent service, and we are pleased to hear that we met your expectations during your stay.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,

6/10 Okay

Michael, Kamloops

Travelled with family
Liked: Cleanliness, property conditions & facilities
I didn't like the fact that their disabled parking spots had a sign that said maximum 15 minutes. Wien asked at the front desk the gentlemen said it was right. Not acceptable treatment for our disabled people
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 9 Mar 2024
Dear Michael, Thank you for taking the time to share your experience with us. We appreciate you bringing this matter to our attention, and we will immediately review and address the signage and policy in our disabled parking areas. Our intention is to make the stay of our disabled guests as comfortable as possible, It's worth clarifying that the disabled parking spots have no time limit, and are located right next to the luggage unloading parking spaces with a 15-minute tolerance. We regret any confusion this may have caused, and we hope that you will consider giving us another opportunity to demonstrate our commitment to excellent service.Thank you for your understanding, and we look forward to the chance to welcome you back for a more positive experience.Best regards,

10/10 Excellent

Justin, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
The check in and check was quick, room was clean.
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 9 Mar 2024
Dear Justin,Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that your check-in and check-out processes were swift and efficient. It's fantastic to know that your room met your expectations in terms of cleanliness.Your feedback is truly appreciated, and we are thrilled to have provided you with a seamless and enjoyable stay. Should your travels bring you back to the area, we look forward to welcoming you again for another exceptional experience.Warm regards,

2/10 Terrible

Katelin

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We arrived at the hotel and had requested pool side room as it was our daughter’s 3rd birthday. We arrived and swam, and got ready for bed and discovered our room was infested with ants. We called the front desk and she moved us rooms to a couple down the hall, again infested with more ants. It was disgusting. DO not recommend this hotel.
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 12 Mar 2024
Dear Katelin,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. Ensuring a comfortable and enjoyable stay for all our guests is of utmost importance to us, and we deeply regret that we fell short of meeting your expectations on this occasion.Please be assured that we take such matters very seriously, and our team is actively addressing the issue to prevent any recurrence. We appreciate your patience and understanding in this matter.We understand the significance of celebrating your daughter's birthday, and we are genuinely sorry that your experience was marred by this incident. We would love to have the opportunity to make it right for you in the future.Once again, we apologize for any inconvenience caused, and we hope to have the chance to welcome you back for a much-improved experience.Warm regards,

4/10 Poor

Correne

My room was not clean. No usb ports for charging. Went to the desk and there were no chargers just a yah I know our rooms are old not updated. All you need to add is a lamp from Amazon with a USB
Stayed 2 nights in Mar 2024
Response from Andres S ~ Sandman Kelowna on 9 Mar 2024
Dear Correne,Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Your concerns regarding the cleanliness of your room and the absence of USB ports for charging are certainly not reflective of the high standards we strive to maintain.We understand the importance of modern amenities, and your suggestion to add a lamp with USB ports is duly noted. We appreciate your constructive feedback, as it helps us identify areas for improvement. Rest assured, we will address these issues promptly to enhance the overall experience for our guests.Your satisfaction is our top priority, and we hope you will consider giving us another opportunity to exceed your expectations in the future. If there's anything specific you would like to discuss or if you have further suggestions, please feel free to reach out to us directly.Thank you for bringing this to our attention, and we look forward to the opportunity to welcome you back and provide you with a more enjoyable stay.Best regards,

8/10 Good

Crystal, Revelstoke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 8 Mar 2024
Dear Crystal,Thank you so much for choosing to stay with us. We're delighted to hear that you had an overall positive experience during your stay at our hotel.Your rating of 4 out of 5 is greatly appreciated, and we would love to know more about your experience. If there are specific aspects that stood out to you or areas where we can improve, please feel free to share your insights. We constantly strive to enhance our services and provide the best possible experience for our guests.We hope to have the pleasure of welcoming you back in the future and exceeding your expectations.Safe travels!Best regards,

10/10 Excellent

Tami

Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 28 Mar 2024
Dear Tami, Thank you for the 5-star rating! We're delighted to hear that you enjoyed your stay with us.See you next time!

6/10 Okay

Deborah, Penticton

Travelled with partner
Totally average in every respect.
Stayed 1 night in Dec 2023
Response from Andres S ~ Sandman Kelowna on 7 Mar 2024
Dear Deborah,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your opinion. While we strive to provide exceptional experiences for our guests, it's disheartening to hear that your recent stay fell short of expectations.We would love to learn more about your specific concerns and any areas where we can improve. Your insights are invaluable to us, as they guide our efforts in enhancing the overall guest experience.Thank you for choosing to stay with us, and we hope to have the opportunity to exceed your expectations on your next visit.Warm regards,

6/10 Okay

Jayme

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We booked 2 rooms thinking this would be a good stay because of the hotel name. Sadly, it was not.There were not enough towels or faceclothes for each person staying in each room. This is frustrating because it says clearly on the booking itself how many are occupying the rooms. Socks were completely black after walking on the carpet in the rooms. The balcony that overlooked the pool had not been cleaned from the previous guests, the table and chairs had crumbs all over them and there was tissue left on the floor. There was a filthy black towel left in the bathroom from a previous guest. The bathroom sink and tub were both plugged. We notified a staff member but nothing was fixed. We stayed 2 nights and never saw housekeeping once! Location was great but thats about all this hotel has to offer.
Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 7 Mar 2024
Dear Jayme, we apologize for the inconveniences you experienced during your stay. Your feedback is valuable, and we're committed to addressing these issues promptly. Please know that this falls below our standards, and we appreciate your patience.Kind regards!

10/10 Excellent

sharon

Stayed 1 night in Mar 2024
Response from Andres S ~ Sandman Kelowna on 25 Mar 2024
Dear Sharon, Thank you for rating us 5 out of 5 stars! We're delighted to hear that you had a wonderful experience during your stay with us.Warm regards,

10/10 Excellent

Gurjant

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 7 Mar 2024
Dear Gurjant, thank you for your fantastic 5 out of 5 rating! We're thrilled to hear you had a wonderful stay. It was our pleasure to have you, and we look forward to welcoming you back for another exceptional experience in the future.

8/10 Good

Dennis

Stay was good. The only problem I had was that it looked like the hot tub water could be cleaned or serviced
Stayed 3 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 7 Mar 2024
Dear Dennis, thank you for your feedback. We appreciate your positive comments about your stay. We apologize for any inconvenience with the hot tub, and we will ensure it receives the necessary attention for improvement. We hope to welcome you back for an even better experience in the future.

10/10 Excellent

Kelsi

Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 22 Mar 2024
Dear Kelsi, Thank you for your feedback! We're delighted to hear that you enjoyed your experience at our hotel. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Regards!

10/10 Excellent

Dianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy staying at the Sandman.
Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 26 Feb 2024
Dear Dianne, Thank you so much for your positive feedback and the 5 out of 5 rating! We are thrilled to hear that you always enjoy staying at the Sandman.Providing a pleasant and comfortable experience for our guests is our priority, and it's fantastic to know that we have consistently met your expectations. We truly appreciate your loyalty and look forward to welcoming you back for another enjoyable stay.Thank you for choosing Sandman, and we can't wait to host you again.Sincerely,

2/10 Terrible

Darrell, Whitehorse

Disliked: Cleanliness, staff & service, property conditions & facilities
Very loud with kids yelling in pool area all evening
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 26 Feb 2024
Dear Darrell, Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and regret to learn about the disturbance caused by noise in the pool area.We sincerely apologize for any inconvenience you experienced due to the loudness and kids yelling during your stay. We are pleased to read that you did not encounter issues with our hotel services. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and tranquil experience.Thank you for bringing this to our attention, and we look forward to the possibility of hosting you again.Sincerely,

2/10 Terrible

Preston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool and hot tub were in such poor condition we were not able to use them,
Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 26 Feb 2024
Dear Preston, Thank you for sharing your feedback regarding your recent stay with us. We apologize for any inconvenience you experienced due to the poor condition of the pool and hot tub.We understand the importance of having well-maintained amenities, and we are genuinely sorry that we fell short of your expectations in this regard. Rest assured, we take your comments seriously, and our team will promptly address the issues to ensure that the pool and hot tub are in optimal condition for our guests.We appreciate your understanding, and we hope to have the opportunity to welcome you back in the future to provide a more enjoyable and satisfying stay.Sincerely,

6/10 Okay

Ryan

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
When went into room their was some blood spots on inside if the bathroom the door a weird white substance on the bathroom wall and the smoke detector was hanging by a cord from the ceiling frount staff was nice and personal
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 21 Feb 2024
Dear Ryan,Thank you for sharing your feedback with us. We appreciate your kind words about our front staff. We apologize for the issues you encountered in your room and assure you that we take these matters seriously. Your comments will be addressed promptly to ensure a more comfortable experience for our guests. We hope to have the opportunity to welcome you back and provide a superior stay.Best regards,

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was in the center of the hotel. Looked like some recent light renovations to the rooms as well. Easy location with lots of parking.
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 21 Feb 2024
Dear Jesse, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your stay, especially the convenience of our central location, ample parking. We strive to provide a comfortable and pleasant experience for all our guests, and it's rewarding to know that we met your expectations.Your positive comments about the pool area and our ongoing efforts to enhance our facilities are greatly appreciated. We hope you had a relaxing time by the pool.If you have any further suggestions or if there's anything specific you loved about your stay, please feel free to share. We look forward to welcoming you back on your next visit.Warm regards,

4/10 Poor

Melissa

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Our room was not ready at check in at 4pm. We say one the lobby until 7pm before we got access to our room. Hotel severely understaffed this hotel and the service overall was terrible. I will not stay here again.
Response from Andres S ~ Sandman Kelowna on 21 Feb 2024
Dear Melissa, We sincerely apologize for the inconvenience you experienced during your recent stay with us. It is disheartening to learn about the delay in getting your room ready, and we understand how frustrating this must have been for you.We appreciate your patience and understanding as we work towards resolving these issues. Rest assured, we are taking your feedback seriously, and we will be addressing the concerns about staffing levels to ensure a smoother and more efficient check-in process for our guests.We genuinely value your feedback, and we want to assure you that your experience is not reflective of our usual standards. We would like the opportunity to make it right for you. If you would be open to it.Your feedback is essential for us to improve, and we hope you would reconsider staying with us in the future, allowing us the chance to provide you with the excellent service we strive for.Thank you for bringing these issues to our attention, and we hope to have the opportunity to regain your trust.Best regards,

8/10 Good

Jashan

Liked: Cleanliness, property conditions & facilities
everything was good but staff was not very friendly
Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 22 Feb 2024
Dear Jashan,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that overall, you enjoyed your stay at our hotel.We also want to express our sincere apologies for any inconvenience you experienced with our staff not meeting your expectations in terms of friendliness. Rest assured, we take your feedback seriously, and we will address this matter with our team to ensure that we consistently deliver the warm and welcoming service that our guests deserve. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Thank you once again for choosing our hotel and for sharing your thoughts.Best regards,

6/10 Okay

Fiona

Travelled with family
They say there is a Moxie Restaurant on site but it is about a 5 minute walk out side which was difficult for one of our friends travelling with us
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 20 Feb 2024
Dear Fiona, Thank you for taking the time to share your feedback with us. We appreciate your honesty and regret to hear about the inconvenience you and your friend experienced regarding the Moxie Restaurant's location.We apologize for any confusion regarding the on-site status of the restaurant. Your input is valuable, and we will certainly look into providing clearer information about the restaurant's proximity to the hotel. We hope that, despite this issue, you were able to enjoy other aspects of your stay with us. We value your feedback and hope to have the opportunity to welcome you back for an improved experience in the future.Thank you again for choosing our hotel, and we appreciate your understanding.Best Regards,

10/10 Excellent

Kenneth

Travelled with partner
Disliked: Staff & service
The room had no glasses for a drink of water
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 19 Feb 2024
Dear Kenneth, Thank you for taking the time to share your feedback with us. We greatly appreciate your 5 out of 5 rating and are delighted to hear that you had an overall positive experience during your stay.We apologize for any inconvenience caused by the absence of glasses in your room for a drink of water. Your observation is important to us, and we will certainly address this issue promptly to ensure that such oversights are corrected in the future.We look forward to the opportunity of welcoming you back in the future.Warm Regards!

6/10 Okay

Heather

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 19 Feb 2024
Dear Heather, Thank you for taking the time to share your feedback. We appreciate your honesty and regret that your experience fell short of expectations. We would love to learn more about the specifics of your concerns to better address and improve upon them. We value your feedback and hope to have the chance to enhance your experience in the future.Regards

8/10 Good

Darrell, Whitehorse

Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 19 Feb 2024
Dear Darrell,Thank you for your feedback and for choosing to stay with us. We appreciate your rating and hope to welcome you back for an even better experience.Regards!

8/10 Good

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Great Staff
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 14 Feb 2024
Dear Cody, Thank you for sharing your feedback with us! We're thrilled to hear that you had a positive experience with our staff. Providing excellent service is our priority, and we're glad to know our team made a positive impact on your stay. We appreciate your support and hope to welcome you back for an even better experience.Best regards,

10/10 Excellent

Zahra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff good location and .
Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 14 Feb 2024
Dear Zahra, Thank you for taking the time to leave such a positive review! We're delighted to hear that you found our staff very friendly and enjoyed the convenient location. Providing exceptional service and a great experience for our guests is our top priority. We look forward to welcoming you back on your next visit!Regards!

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick friendly service
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 13 Feb 2024
Dear Wendy, Thank you so much for taking the time to share your wonderful 5-star review! We are delighted to hear that you enjoyed your stay at our hotel. Providing exceptional experiences for our guests is our top priority, and it's truly rewarding to know that we met your expectations.Your feedback is incredibly valuable to us, and we look forward to welcoming you back for another outstanding stay in the future.Kind regards!

6/10 Okay

Carl

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 12 Feb 2024
Dear Carl, Thank you for taking the time to provide feedback on your recent stay. Your feedback is crucial to our ongoing efforts to improve, and we would love to hear more about your experience to better understand how we can enhance our services.If you have specific details or suggestions you would like to share, please feel free to reach out to our guest services team. We are committed to making continuous improvements to ensure our guests have a comfortable and enjoyable stay.We hope to have the opportunity to exceed your expectations in the future.Warm regards,

6/10 Okay

Yvette

Stayed 2 nights in Feb 2024
Response from Andres S ~ Sandman Kelowna on 20 Mar 2024
Dear Yvette, Thank you for your rating. We appreciate your feedback and are glad you chose to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards!

10/10 Excellent

michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Andres S ~ Sandman Kelowna on 7 Feb 2024
Dear Michelle, Thank you so much for taking the time to share your feedback and for awarding us a perfect 5 out of 5 rating! We are thrilled to hear that you had such a wonderful experience during your stay at our hotel. If there is anything specific that stood out to you or any additional feedback you would like to share, please feel free to let us know. We value your input and aim to continuously improve our services. Thank you once again for choosing our hotel, and we hope to have the pleasure of hosting you again soon. Best regards!

10/10 Excellent

Kayla

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Close to shopping and super comfy rooms. Good weekend trip
Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 29 Jan 2024
Dear Kayla,Thank you so much for your glowing 5-star review! We're delighted to hear that our convenient proximity to shopping and our comfy rooms added to the enjoyment of your weekend trip. Providing a positive experience for our guests is our top priority, and we're thrilled that you had such a wonderful stay.We appreciate you taking the time to share your feedback, and we hope to have the pleasure of welcoming you back for another excellent experience in the future. If there's anything specific that stood out to you or any additional suggestions you may have, we'd love to hear them.Safe travels and we look forward to hosting you again!Best regards,

4/10 Poor

Arif

Travelled with family
Disliked: Amenities, property conditions & facilities
We statyed (with 2 kids) in Sandman, Kelowna from from August 12 - 15, 2023. The experience was awful. Among the biggest problems were the AC was old and weak so the room felt like an oven, the bathtub had a leak and the washroom floor was flooded each time we took a shower, the towels were not changed everyday etc.
Stayed 3 nights in Aug 2023
Response from Andres S ~ Sandman Kelowna on 24 Jan 2024
Dear Arif,Thank you for taking the time to share your feedback regarding your stay at Sandman, Kelowna back in August 2023. We are genuinely sorry to hear about the challenges you faced, including the issues with the air conditioning, bathtub leak, and towel service. Please know that your feedback is valuable to us, and we take it seriously. We have investigated the concerns you raised, and have taken the necessary steps to address and rectify these issues to ensure they do not recur in the future.We appreciate your feedback as it helps us to continuously improve our services. If you have any further concerns or questions, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention.Warm regards,

4/10 Poor

Nancy

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Andres S ~ Sandman Kelowna on 24 Jan 2024
Dear Nancy,Thank you for taking the time to share your feedback with us. We appreciate your honesty and value your input. We are sorry to hear that your experience fell short of expectations, and we would like to understand more about the aspects that led to a 2 out of 5-star rating.Your insights are crucial in helping us identify areas for improvement. If you have specific details or concerns you'd like to share, please feel free to provide more information. We are committed to making the necessary adjustments to enhance our services and ensure a better experience for our guests.We hope to have the opportunity to address your concerns and welcome you back for an improved experience in the future.Thank you again for your valuable feedback.Best regards,

8/10 Good

Jeanette

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Liked the restaurant in the hotel, but the cutlery was very spotty. Excellent service. Snow not cleaned in parking lot, nor around building, made it difficult to get around with a walker. Our room was fairly clean, but desperately needs refurbishing. No hot water, only luke warm. Excellent mattress for comfort and rest,
Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 19 Jan 2024
Dear Jeanette,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the Denny's restaurant in the hotel and appreciated the excellent service. However, we sincerely apologize for any inconveniences you experienced during your stay.We apologize for the spotty cutlery; rest assured, we will address this issue with our team to ensure improvements are made. We also regret that the snow removal around the parking lot and building was not up to standard, causing difficulty in maneuvering, especially with a walker. Your concerns have been noted, and we will work to enhance our snow removal procedures to prevent such challenges in the future.We appreciate your comments about the room and regret any issues with the hot water temperature. Your feedback is invaluable, and we will investigate and address these maintenance and comfort concerns promptly.On a positive note, we are pleased to hear that you found the mattress comfortable for a good night's rest. We take all guest comments seriously, and your input will contribute to our ongoing efforts to improve the overall guest experience.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved stay in the future.Warm regards,

6/10 Okay

Brenda

Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 15 Jan 2024
Dear Brenda, Thank you for taking the time to share your feedback with us. Your feedback is invaluable to us as it helps us continually improve our services, and we genuinely hope you consider giving us another opportunity to exceed your expectations in the future.If there's anything specific you'd like to discuss further or if you have additional suggestions, please feel free to reach out to us directly.Thank you once again for choosing Sandman Kelowna, and we hope to have the pleasure of hosting you again.

4/10 Poor

Ryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 11 Jan 2024
Dear Ryan, Thank you for taking the time to provide feedback. We're sorry to hear that your experience fell short of expectations. We genuinely appreciate your input, and we would like to learn more about your specific concerns to address them promptly. We value your business and aim to ensure your satisfaction.Best regards,

2/10 Terrible

Mark

Business traveller
Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Andres S ~ Sandman Kelowna on 8 Jan 2024
Dear Mark,Thank you for taking the time to provide feedback on your recent experience with us. We're genuinely sorry to hear that your stay fell short of expectations, and we appreciate your honesty in sharing your concerns.We take all guest feedback seriously, as it helps us identify areas for improvement. If you could provide more details about your specific concerns, it would greatly assist us in addressing the issues you encountered. Our goal is to ensure that each guest has a positive and memorable experience, and we regret that we did not meet that standard during your stay.Please rest assured that your comments will be shared with the relevant departments, and we will take proactive steps to address the issues raised. If there's anything specific you would like us to look into or if you have additional feedback, please feel free to reach out to our customer service team.Once again, we appreciate your feedback and the opportunity to learn from your experience. We hope to have another chance to welcome you back in the future and provide you with an improved stay.Best regards,

8/10 Good

Shauna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Andres S ~ Sandman Kelowna on 12 Feb 2024
Dear Shauna, Dear Carl, Thank you for taking the time to provide feedback on your recent stay. Your feedback is crucial to our ongoing efforts to improve, and we would love to hear more about your experience to better understand how we can enhance our services.If you have specific details or suggestions you would like to share, please feel free to reach out to our guest services team. We are committed to making continuous improvements to ensure our guests have a comfortable and enjoyable stay.We hope to have the opportunity to exceed your expectations in the future.Warm regards,

8/10 Good

Michal, Kelowna

Liked: Cleanliness, staff & service, amenities
Rooms could use a refresh. Cupboards were water stained. Furniture looked well worn and marked. Stains on the carpet. Bedroom lamp was falling apart. I had to put it together. Bedroom blind was broken and would only stay closed. Couldn’t get either of the tvs to work
Stayed 2 nights in Dec 2023
Response from Andres S ~ Sandman Kelowna on 9 Jan 2024
Dear Michal, We are sorry to hear about your experience. We need to address these concerns and ensure our guests have a comfortable and enjoyable experience. We will make sure to pass your feedback along to the relevant team members so that we can take the necessary steps to improve the condition of the rooms and address the maintenance issues you mentioned. Thank you for bringing this to our attention, and we apologize for any inconvenience you may have experienced during your stay.