6 bars/lounges, 2 swim-up bars, 2 poolside bars
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Reviews of RIU Ocho Rios - All Inclusive

3.5 out of 5
RIU Ocho Rios - All Inclusive
Mammee Bay, Ocho Rios, Saint Ann

Reviews

8.2

Very good

Rating 10 - Excellent. 1377 out of 2733 reviews" "
Rating 8 - Good. 703 out of 2733 reviews" "
Rating 6 - Okay. 320 out of 2733 reviews" "
Rating 4 - Poor. 165 out of 2733 reviews" "
Rating 2 - Terrible. 168 out of 2733 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

LaToya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything.
Stayed 5 nights in May 2024

10/10 Excellent

Muffincake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was so nice. The staff was so respectful.
Stayed 4 nights in May 2024

8/10 Good

PRUDENCE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and friendly. The food options was great and the entertainment was engaging. Overall our stay was a wonderful one. I have stayed there before and would again great property.
Stayed 3 nights in May 2024

10/10 Excellent

Ivan Edward

Stayed 4 nights in May 2024

6/10 Okay

Ellen, Brooklyn

Stayed 4 nights in May 2024

4/10 Poor

Marshagay

Travelled with family
Disliked: Amenities
Will not be going back
Stayed 5 nights in May 2024
Response from Hotel Riu Ocho Ríos on 21 May 2024
Dear Marshagay,Thank you very much for choosing us and sharing your opinion.However, we are saddened to learn about your dissatisfaction.We are saddened to read that despite our efforts and the goodwill of our staff, we have not been able to meet your expectations and you have not found anything positive in our hotel.The management will be notified.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

Tiffany

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
This was a great all inclusive hotel..the food was good, very clean hotel,different options for activities and the staff was all helpful and friendly. The hotel is also kid friendly and has a lot of different activities to keep them entertained.I will definitely be back again.
Stayed 3 nights in May 2024

8/10 Good

darrell

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Brianna, the young lady that worked the concierge's desk was the highlight of the hotel. She made sure everything ran smooth. But, the alcohol was so watered down and sweet it was hard to enjoy them. Also it was my first time at an all inclusive where everyone had their hand out for a tip.
Stayed 4 nights in May 2024

4/10 Poor

Daryl

Travelled with family, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This was the worst experience I have ever had at a resort. First, we received a room that was not an ocean view. The staff argued with us about it. I have been to many resorts and never have I argued over the definition of an ocean view. When we were finally moved, they had given us and another family keys to the same room. They moved the other family. That night water poured into through the light fixture, the air conditioner overflowed. The good - the food was awesome! Loved the buffet which doesn't usually excite me. The wait staff was great! Arlene was was exceptional. One gentleman at the front desk was very helpful, most of the women were awful. Entertainment was enjoyable. Would never return to that resort!!
Stayed 6 nights in Apr 2024
Response from Hotel Riu Ocho Ríos on 21 May 2024
Dear Daryl,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation has been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

4/10 Poor

Shalisha, bronx

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A lot of activities for all ages. A good selection of food choices.
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 21 May 2024
Dear Shalisha,Thank you very much for positive remarks.However, we regret to read your evaluation.We will send it to management, in case the standards have not been fulfilled at some point.Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

SVITLANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024

8/10 Good

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 3 nights in May 2024

10/10 Excellent

Dyonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything the food on the buffet just need to be a lil Hotter
Stayed 4 nights in May 2024

10/10 Excellent

Sergey

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Very good beach!
Stayed 7 nights in May 2024

6/10 Okay

Tattianna

Travelled with family
Liked: Amenities, property conditions & facilities
I don't think I'd stay here again. All pools close at 6pm, drinks are watered down, food doesn't taste authentic. If something runs out (drinks or food) they'll give you what they choose rather than ask. You need a towel card for towels which were not given to me upon check in. I had to walk all the way back from the pool to the lobby to obtain them and then when I came back, they ran out of towels. I didn't get my room until after 5pm and kept getting excuses. A lady at the sports bar looked at me in my face and watched me get up and leave rather than refill the tube of ketchup. My bf was turned away from eating at the buffet because he had on a tank top while I had the same top on and was told nothing. Women were inside with buttocks hanging out and were also told nothing. It was very selective to my opinion. I was also told the resort doesn't provide room service because it is too big however, staff is unprepared for such a high volume of people. This place is a joke I'm sorry. Maybe another location would be better. Good luck
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 20 May 2024
Dear Tattianna,Thank you very much for staying with us.It is disappointing to learn that you were not fully satisfied with the All-Inclusive program and the food and drinks included in it. We are sorry to read that we did not fulfil your expectations with our offer, as we always try to offer a wide variation variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We regret to learn you felt the entertainment timetable did not match your expectations, please note we try our best to please all our guests. Loud noises are avoided in the evening, to protect the guests' rest. We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our resort.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

8/10 Good

Kimesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was amazing. Special thanks to the following team members DeAndre from the front office, Michael and Tevin from the bar. The pool attendants were also exceptional on the quiet side.
Stayed 5 nights in May 2024

6/10 Okay

Bobby-Ann

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
My biggest concern was how it took me 4 hours to get a room, all I kept hearing was it’s not ready. No adjustments were made for me loosing the time
Stayed 2 nights in May 2024
Response from Hotel Riu Ocho Ríos on 21 May 2024
Dear Bobby-Ann,Thank you very much for taking the time to provide your valuable feedback from your recent experience.We are very sorry to read about the inconvenience, please let us explain that we experienced a highly atypical volume of arrivals and departures within a very limited time frame. We are saddened to learn that you had the impression we were not fast enough, please accept our apologies.We have noted your feedback to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Hoping to have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

lavonne

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay …. Food was great. Staff was great and attentive… only a couple of thing that were not great ice machines where not working on any floor,I know because I tried… also house keeps to my life vest out of my room.
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 21 May 2024
Dear Elizabeth,Thank you for your great review and for spending time with us.We are delighted to hear that we lived up to your expectations of us.We look forward to welcoming you again soon. Until then, we wish you all the best.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

6/10 Okay

Marijana

Liked: Staff & service
Stayed 5 nights in May 2024

2/10 Terrible

deborah

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The food was horrible. The elevators were not working. I had to take the stairs up to the 5th floor. Staff wasn’t pleasant. It was boring the same entertainment every night. Never again. My knee is swollen from all the walking up and down the stairs. So I spend most of my time in my room. Extremely disappointed
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear deborah,Thank you for your review. We really appreciate that you took the time to evaluate your stay. We are truly disappointed to read that you may have experienced some challenges with us. Usually, if we are advised of a problem during the stay, we are able to move our guests to a more appropriate room; our sincerest apologies if this didn't occur. Your comments will be forwarded to the relevant team to be taken into account for future improvement as we really hope you will give us another opportunity to welcome you back in the near future. Warm regards,Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

Najra

Travelled with family and small children
Liked: Cleanliness, amenities
The ambience was great. I didn’t like the fact that upon arrival I was not greeted by a staff to assist me with my luggages. I was traveling with a baby and had to be carrying both my luggages and baby with no help. My room was extremely far and I had no idea how to find it and had to go on a wild goose chase to do so while carrying my luggage’s and my child. Extremely disappointing! Additionally, housekeeping didn’t show up and dining was always crazy as I had to seat myself my entire stay all throughout the days I stayed.
Stayed 2 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Najra,Thank you for taking the time to share your experience with us.While it is great to find you appreciated the hotels atmosphere, we are concerned to read your comments and we are saddened for not having met your expectations in all aspects.We assure you that your concerns were addressed, as we know there is always room to improve our product and service and it is our hope that you will consider a future visit in order to experience the level of hospitality that is typical of our hotels.Yours sincerely,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Mariel angeline

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything the staff is really nice. the buffet is good honestly i just rather eat at the buffet for $109 wr did dunn river falls, snorkeling for 45min & had a boat party with an open bar!!!’ you cant beat that! the kayaking was sooooo nice ! you come to clean room everyday! they fill your fridge its super cool the staff is super friendly
Stayed 5 nights in May 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 21 May 2024
Dear Richard,We are delighted that your stay with us has been a success.We are glad you enjoyed the service we provide to our guests.We hope that soon, you will be able to live an even better experience with us.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

4/10 Poor

Stacey - Ann

Travelled with family
Disliked: Amenities, property conditions & facilities
While I enjoyed the entertainment there were a few disappointing things. The elevators were not operating, we either had to use the service elevators with no air conditioning or walk 5 flights of stairs. No towels were at the pool; they were all out by 4 pm. We reserved a family room with a male and 3 females and the bathroom had no door. I had to change in the closet. With regard to food, it was not consistent it was good sometimes. I told them I was there for my birthday and nothing special was done. ..but overall it's average but I probably will to rebook
Stayed 1 night in May 2024
Response from Hotel Riu Ocho Ríos on 16 May 2024
Dear Stacey - Ann,As service is our absolute key value, we are saddened to read about this. It is always our wish to provide the best expirience.In order to fulfil every guest expectations regarding food, our main buffet and theme restaurants offer a great selection of exquisitely presented local and international dishes which are prepared daily with the utmost care and using fresh ingredients. We regret that we failed to live up to your wishes and we do check daily our food offer, combining quality and variety catering for all tastes. We are really sorry for any inconvenience, nevertheless, the management department will be informed.Thank you very much for staying with us, we hope we have the opportunity to welcome you again in the future.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Dagmar

Travelled with family, Travelled with group
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
The property needs painting as well as the elevators need to be serviced since they don’t work for my entire stay. There’s also not enough elevators in each building so you have to walk so much to get anywhere. The food choices were not the best considering its the RIU. The staff were rude and not nice at all. Almost felt as if you owe them something. And everything is super expensive everywhere in the hotel especially the cabs. So take a lot of cash cause nothing is cheap.
Stayed 4 nights in May 2024
Response from Hotel Riu Ocho Ríos on 16 May 2024
Dear Dagmar,We are truly saddened to read that despite our best efforts and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

Xavier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more party styles.
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 20 May 2024
Dear Xavier,We greatly appreciate your positive feedback. Receiving you in our facilities has been a real privilege. It fills us with joy to know that your experience with us was so rewarding. We sincerely hope to have the opportunity to host you again on numerous occasions.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

6/10 Okay

Seeranie

Travelled with partner
Liked: Amenities
Everything was great, food drinks, however the hotel need to be more helpful to the guest with the complementary shuttle to and from the airport, wasn’t much help there with this, the hotel can do better. Let the guest know at check in how to get back to the airport and who they need to talk too, I wasn’t the only one with this issue several guess he had the same issue getting back to the airport they charge $140 for the trip to the airport one way
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 16 May 2024
Dear Seeranie,We sincerely regret to learn about this.Much to our regret we must underline that when a reservation and transport have been made with your booking channel, we cannot deal with it directly.It is through your booking channel that we can review what happened and give you an appropriate response.We will address your concerns with the appropriate members of our team for improvement and we would like to apologize.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

10/10 Excellent

CHANTELLE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great from arrival to our last day . The shows were extremely entertaining You’re never bored . They are very talented and makes you feel like home . What I loved that they randomly upgraded my room to an apartment suite and I got there extremely early so I assumed my room will be ready after check in 3pm and it was ready by 1pm which was amazing . Most of the restaurants were good besides the Italian . But the buffet was great . The staff was amazing super nice and friendly . At the swim up bar our fav bartender was Ricardo he was super nice and attentive . As the driver we had was Bernard from the free transportation he was great and we felt safe with him . As we all know it’s a family resort and most of the time it gets annoying with so many kids around this was the opposite alot of things were separated and I liked that the swim up bar had a sign that said no children allowed at the swim up bar . Thanks again for an amazing experience
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear CHANTELLE,Thank you so much for taking the time to review your stay and for the wonderful rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The fact that a guest was smoking marijuana in room right across from me and i could smell it soon as i walk out my room and threw the hallways. The rooms and buildings are suppose to be smoke free.
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Kenneth,Thank you so much for your nice words and for the fantastic rating!We look forward to welcoming you back.With our best wishes we remain,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Johanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I was here for our 26th Anniversary and we liked everything about the resort. There was always some activity going on! Never a dull moment at all. And on our special day they surprised us with a fruit platter in our room 😊❤️ we can’t wait to bring our kids and grandkids with us next year!!!
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Johanna,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Robby

Travelled with partner
Liked: Staff & service, amenities
The first room we were in was musty and had a mildewey smell to it. We ended up switching rooms. The second room did not have that musty smell or feel. However the shower in the room was spotty. First all we had was hot water. Then we mentioned it to the front desk and the water evened out. However it was up and down cold then hot without adjustment the temperature. The staff was excellent very nice and helpful. But the over all resort could have used some touching up. Multiple spots on the walls that looked like water damage. Also food was just ok. It wasnt bad but it wasn't great either. That's from either the buffet or the restaurants in the resort. I understand it's not one of the newer RIUs but definitely expected more. It's not what you would expect from a RIU resort.
Stayed 6 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Robby,Thank you for your great review. We are really glad to learn that you enjoyed your experience.We would be delighted to welcome you back in a near occasion.Have a lovely day, Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Vinette

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
There were a few dining and front office staff that appeared to provide discriminatory service to guests. Black guests or locals as we were, were given poor service. The staff at the spa the day we went was genuinely hospitable and gave outstanding service! We are not quite sure about the tipping protocol at the property especially in the dining room - with all inclusive we do not walk about the property with cash - but some guests do and that may account for the young man's poor treatment at the dining area.
Stayed 3 nights in Apr 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how happy the staffs were. Always smiling with greetings.
Stayed 5 nights in May 2024
Response from Online Reputation Manager on 15 May 2024
Dear Kim,Thank you so much for taking the time to review your stay and for the rating!It was our pleasure taking care of you! We are looking forward to having another chance to welcoming you back in the near future.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Dave

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were great, Delroy Dickenson,Althea Johnson crystal front desk, ludlow bellman. Generally all the employees we came across are gems Will be back
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 17 May 2024
Dear Dave,We are very grateful for your excellent feedback, it makes all our efforts worthwhile.It is wonderful to read you liked it. Thank you very much on behalf of our team.It will be lovely to host you again.Loving Regards!Hotel Riu Ocho RíosOnline Reputation Manager

8/10 Good

Jeffrey, Washington

Travelled with partner
We particularly noted and appreciated the improvement in the condition of the beach; stones removed and vastly reduced seaweeds. The buffet food was significantly improved from previous trips but I missed my Brie at dinner. RIU Ocho Rios was our favorite but we were worried about the beach which was second only to Negril; thanks for restoring our faith. We will be back in August.
Stayed 4 nights in May 2024
Response from Online Reputation Manager on 16 May 2024
Dear Jeffrey,It is great to know that you enjoyed your stay with us.It was a pleasure hosting you and thank you for taking the time to review your recent stay.We look forward to welcoming you in August!All the best, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Suelem Ribeiro, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
Very good me and my daughter love at
Stayed 7 nights in May 2024
Response from Online Reputation Manager on 17 May 2024
Dear Suelem Ribeiro,we appreciate you taking the time to share your great review here!We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Ocho RiosOnline Reputation Manager

8/10 Good

Andrea M, Bridgeport

Liked: Cleanliness, staff & service, property conditions & facilities
The property was good food was good and the staff was good.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Andrea M,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

2/10 Terrible

Grazyna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Would never go back there Ocean front is ocean view not ocean front Not clean Shower was cold water only Bad service
Stayed 3 nights in May 2024

8/10 Good

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I wasn’t a fan of the food… the food could have been a little more authentic, didn’t think the upper management really understood when we tried to speak with them since English wasn’t there first Language. The entertainment was amazing, wish they had a little more on the schedule
Stayed 3 nights in May 2024
Response from Hotel Riu Ocho Ríos on 9 May 2024
Dear Grazyna,Thank you for taking the time to provide us your feedback on your stay at our property.We regret to read that despite the efforts of our team and the goodwill of our staff, we were unable to fulfil your wishes and you did not find anything positive about our hotel.Sincerely,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Eudoxia

Stayed 3 nights in May 2024

8/10 Good

Monicka, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, amenities
The free shuttle sucks. we waited like 2hrs and was last drop off so we caught a personal van back. However food was good alot options the asian restaurant was the best. Think they needed more music it had several quiet times no reggae music playing we used pur own music with little speaker. The event guy asked us to come.back for the adult party but kids were everywhere with balloons The MJ show was amazing! They cleaned our room only one day and we were there for 5 days. Our toilet got clogged and got fixed right away, then the bathroom door u couldn't open from the inside so we had to leave it cracked open. Also all the electrical sockets were broke and stripped so we had to share one or use the one on opposite side of room. Beds weren't to comfortable but we had a great time. Staff was nice.
Stayed 4 nights in May 2024

8/10 Good

Joyce, Waterbury

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The environment and staff are welcoming and very professional. However, the food isn’t that great. Overall it’s a good resorts.
Stayed 3 nights in May 2024
Response from Online Reputation Manager on 9 May 2024
Dear Joyce,Thank you for your words, they are very gratifying and show us that we are working in the right direction.We sincerely hope that you will visit us again soon in one of our facilities and offer you a stay that will be the same or even better than the one you experienced.You can be assured that we will record your comments and take them up with the appropriate departments.We hope you will be back soon.Yours faithfully,Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm
Stayed 5 nights in Apr 2024
Response from Online Reputation Manager on 8 May 2024
Dear Courtney,we appreciate you taking the time to share your great review here! We are happy to know that you were so pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Ocho RiosOnline Reputation Manager

10/10 Excellent

Dahlia

Stayed 5 nights in Apr 2024

10/10 Excellent

CRYSTAL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jeronimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 7 May 2024
Dear Jeronimo,We will pass on your fantastic feedback to our lovely staff.Thank you very much for being our guest!The best news is reading you had a nice time.We would love to welcome you again very soon, Jeronimo.Warmest Regards,Hotel Riu Ocho RíosOnline Reputation Manager

8/10 Good

Adloi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was nice and clean. View from the room was spectacular. The food in the main buffet was excellent, but the two restaurants I tried were not so great. Beach was nice and clean and the tree made it quite unique. Plan to return.
Stayed 4 nights in Apr 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 7 May 2024
Dear Adloi,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.We are sorry to learn that you were not fully satisfied with these restaurants. We regret to read that we did not fulfil your expectations with our offer, as we always offer a wide variety in order to cater to every guests taste. Nevertheless, we will forward your feedback to our Food & Beverage manager.We look forward to hosting you again soon.Thank you very much!Warmest regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Sergio

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This hotel gives you private access to a beautiful serene beach.
Stayed 6 nights in Mar 2024
Response from Hotel Riu Ocho Ríos Online Reputation Manager on 6 May 2024
Dear Sergio,Thank you for taking the time to provide us your ratings on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again.Best Regards,Hotel Riu Ocho RíosOnline Reputation Manager

6/10 Okay

Lillian

Travelled with group
Liked: Cleanliness, staff & service
We arrived as scheduledWhen we arrived the lobby was immaculate. We stood in line got drinks and was then told our room wasn’t ready. Checkin was 3pm and it was well after 430. I was told they would let me know when the room was ready. We were told to look around and have a drink. I expected a phone call since my number was on file but none ever came. . 2 hrs later I went to desk to ask if room ready. A staff member went to check and said it was. We were escorted to the room and it was not what I paid for. I paid in full for a 2 double bed garden view room. We made it to the room exhausted of course. Once inside it was immediately noticeable that the room was not cleaned properly. I called to front desk and person answering said they would make a report and send someone up immediately. She asked what was dirty. I explained room was dusty dirt and hair on floor and I saw a roach. An hour later no one showed up so I called again and the guy answering asked me the same thing because he didn’t see a report of my call. When speaking to the female I inquired about the room and she said nothing is guaranteed and based on availability which is crazy if I paid my money in full at the time of booking. She then says that you aren’t paying for the bedding you’re paying for the view. Well needless to say didn’t get a view either. Our garden view was the back road, a dirt patch and a few trees. She tells me I can check out at noon the next day and then check back in at 3 to see if a new
Stayed 7 nights in Apr 2024
Response from Online Reputation Manager on 6 May 2024
Dear Lillian,Thank you for sharing your experience with us!It's saddening to hear you weren't completely satisfied with your recent experience, as our goal has always been to exceed our guest's expectations as we deliver quality service to make your stay memorable. Rest assured that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.Have a great day,Hotel Riu Ocho RiosOnline Reputation Manager