they do their best within their limitations. There is a lot of scope for improvement, management, coordination of all kind.
The place is fully vegetarian, I asked for three days can I not have an egg for breakfast; than I found out there is not a single egg on the premises. However you book including breakfast, but nothing is mentioned about this.
The reality of a country like Nepal however romantic it may appear from the outside is one of political instability, poverty and hard life for most of the people. The infrastructure is under development a lot of streets are still mud and when it rains the place turns dark and muddy and everyone disappears, the buses included. Within an environment like that you cannot expect the same hotel services as in a developed country I suppose. So comparatively to its environment it is doing ok and its a 3 for the effort from me, but do not even start to compare it to a hotel in the far east or west
I enjoyed my stay at Alliance during the 8 days that I was in Kathmandu. The staff was friendly and helpful. They offer pick up from the airport. Food at the restaurant was quite nice (though some options on the menu were unavailable), and it's in a generally convenient location. 10 min walk to Bouddha. Hot water is hit and miss, but that's just the way it is over there. The room is simple and clean. A major plus about the hotel is its (fairly) stable electricity and also wifi!! I'd stay there again.
Room looked OK. But bathroom too cramped. Toilet was not flushing well. Bathroom smelled very, very bad. They tried to"fix " it by spraying something!!!then told us the exhaust fan is not working!!!! Finally they gave another room which was half the size of original one. we've paid for bigger room. Eventually got a bigger room with smaller bed!!!this room bathroom smelled too but not as bad as the original one. The exhaust did not work!!!
It did not seem like they changed towels. Our hand towels looked greyer instead of white.
I was welcomed with a refreshing glass of chilled tea on a hot, sultry day. The service was consistently friendly yet professional - helpful with everything I needed on arrival in Nepal. The room was large, comfortable and clean. Elegant Tibetan style decor. Good bathroom and toiletries. Hot water and electricity all day and night despite the blackouts. I dined in for breakfast and dinner - very happy with the food. As good as five star.