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Reviews of Hotel Gondwana - City GREEN

Hotel Gondwana - City GREEN
19 Rue Auguste Brun, Nouméa

Reviews

9.0

Wonderful

Rating 10 - Excellent. 54 out of 92 reviews" "
Rating 8 - Good. 30 out of 92 reviews" "
Rating 6 - Okay. 6 out of 92 reviews" "
Rating 4 - Poor. 2 out of 92 reviews" "
Rating 2 - Terrible. 0 out of 92 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Manami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was simple and small but very clean. Hair dryer is not equipped in the room but you can borrow it at the front desk. The staff is nice and helpful. Distant from the main beach area.
Stayed 1 night in Apr 2024
Response from Nasaye GOUBAIRATE on 29 Apr 2024
Good Morning,Thank you for sharing your thoughts about your stay with us! We are glad that you found your room clean and that our team was welcoming and helpful. Although the room size was a bit small and the hairdryer was not in the room, we hope you found the other amenities satisfactory.We recognize that our location is a little far from the main beach, but we hope that you still had the opportunity to enjoy it and discover the other local attractions.Thank you and Kind Regards,Nasaye GOUBAIRATE,Receptionist

8/10 Good

Manami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great, just a few minute walk from the main area of Anse Vata beach. The staff were very helpful and kindly made lunch reservations for us. You can request a late check-out, but there's an extra fee for it. However, leaving luggage is free of charge. The hotel room was small but clean.
Stayed 1 night in Apr 2024
Response from Nasaye GOUBAIRATE on 29 Apr 2024
Good Morning,Thank you very much for taking the time to share your experience with us! We are delighted that you appreciated our location close to Anse Vata beach as well as the attentive service of our team. It's a pleasure to help you with reservations and we're glad you found the room clean, even if it was a bit small.Regarding late check-out, we understand that additional fees may be burdensome. Please know that we do our best to accommodate our guests' requests, and we always offer additional services such as free baggage drop-off to make your stay more pleasant.We hope to welcome you again on your next visit to Nouméa and we are always available to answer your questions or special requests. Thanks again for your feedback!Thank you and Kind Regards,Nasaye GOUBAIRATE,Receptionist

8/10 Good

Ricky

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Nasaye GOUBAIRATE on 29 Apr 2024
Bonjour,Nous vous remercions de l'intérêt que vous portez au Gondwana Hôtel.Je vous remercie pour la note que vous nous avez attribuer et nous remercions.Cordialement,Nasaye GOUBAIRATE,Réceptionniste

6/10 Okay

Jinah

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Rose de Lima on 17 Mar 2024
Dear Jinah,Dear Jinah,We have received your note.As we have no information and would like to improve our service, please explain why this note, because has lowered our overall rating. We look forward to hearing from you,Kind regards,

10/10 Excellent

richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Oct 2023
Response from Rose de Lima on 16 Oct 2023
Bonjour Richard,Nous vous remercions pour la notation et espère vous revoir au Gondwana.Cordialement,Rose

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Delphine, sales manager on 3 Oct 2023
Dear client,Thank you for your notation.Please to see that you enjoyed your stay with us.Sincerely

8/10 Good

Hisanori

Travelled with partner
Liked: Staff & service
Staff took care of taxi charge. Taxi driver offered only cash, but I did not have enough cash at that time. So staff took care of payment by my credit card. It was so nice.
Stayed 1 night in Sep 2023
Response from Rose de Lima GAHETAU on 24 Sept 2023
Dear Hisanori WATANABE,Thank you for your kind review. We're delighted that our team was able to assist you with the taxi payment. Your satisfaction is our priority, and we look forward to welcoming you again soon.Rose GAHETAU

6/10 Okay

Hisanori

Travelled with partner
Liked: Staff & service
Good. They keep our luggage’s for next stay
Stayed 1 night in Sep 2023
Response from Rose de Lima GAHETAU on 21 Sept 2023
Dear hisanori,We're glad to hear that you enjoyed your stay! However, we noticed you rated it as 3 out of 5. Could you please share any specific feedback or suggestions on how we can improve and make your next stay even betterKind regards,Rose GAHETAU

8/10 Good

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were outstandingly helpful, making up for rather average surrounds
Stayed 3 nights in Sep 2023
Response from Delphine, sales manager on 13 Sept 2023
Dear client,We thank you for your review.We are glad that you appreciate our staff and our welcoming. Sincerely,

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, clean economical choice
Stayed 1 night in Jul 2023
Response from Kowine Marie-Françoise on 31 July 2023
Hello,Thank you for taking the time to comment;We are delighted that the Gondwana was an economical choice for you.We thank you for this comment and hope to see you again for a future stay.Kind regards,Marie-Françoise KOWINE

8/10 Good

Timothy

Liked: Cleanliness, staff & service
Staff were extremely friendly and helpful
Stayed 6 nights in Jul 2023
Response from Rose de Lima on 9 July 2023
Dear Tomothy,Thank you for your feedback. We're thrilled to hear that our staff were incredibly friendly and helpful during your stay. It is always our goal to provide exceptional service and ensure that our guests have a pleasant experience.We look forward to the opportunity of welcoming you back to our hotel in the future.Kinf regards

10/10 Excellent

John, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Gondwana was terrific - from the warm welcome and patient assistance with my terrible French (which in practice meant putting anything remotely complicated into English so I could butcher their beautiful language with my replies) to the impeccable cleanliness and constant good cheer, they really go out of their way to give you a pleasant stay. The suite has a private balcony with a lovely little garden that looks over the neighbourhood and across the bay from the 6th floor. There’s a communal patio on the mezzanine level with a reasonably priced breakfast service and tables for chilling out or meeting other guests. The area is great, safe and quiet at night but with good dining options. It’s also close to the town centre and the port if you want a ramble. Gondwana is an economical option in a relatively expensive town that nevertheless hits all its marks. I’ll definitely stay here again.
Stayed 4 nights in Jun 2023
Response from Rose on 2 July 2023
Dear John,Thank you for the terrific review! We're thrilled you enjoyed your stay at Gondwana. We appreciate your kind words about our warm welcome, cleanliness, and great location. It was a pleasure having you as our guest, and we can't wait to welcome you back!Best regards,Rose de Lima

10/10 Excellent

Marilyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very well situated in the Latin Quarter, walking distance to the port, the markets and just around the corner from a great restaurant.
Stayed 2 nights in May 2023
Response from Delphine, sales manager on 1 June 2023
Thank you for your kind feedback. We're delighted to hear that you enjoyed our hotel's prime location in the Latin Quarter, with its proximity to the port, markets, and an excellent restaurant just around the corner.We strive to provide our guests with a convenient and enjoyable experience, and we're glad that our location added value to your stay. We hope to have the pleasure of welcoming you back in the future for another great experience.

8/10 Good

Timothy, Lincoln

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, well presented and clean. Staff are friendly and welcoming, and happy to assist with recommendations. It was noisy at night (nearby area, not hotel itself), however this was a Saturday too. The bed is pretty hard and more pillows would be useful. We also couldn't get TV connected for Netflix etc. despite trying a few different things - very limited if you don't speak French. Overall a good stay and reflective of what you pay.
Stayed 1 night in May 2023
Response from Rose de Lima on 8 May 2023
Great to hear that you found our hotel to be clean and well-presented, and that our staff was friendly and helpful in providing recommendations. We apologize for the noise level in the area, which unfortunately is out of our control. Regarding the bed comfort and pillows, we appreciate your feedback and will take it into consideration for future improvements. We are sorry to hear that you experienced difficulties with the TV and streaming services, and we will look into ways to make it more accessible for non-French speakers. We're glad that overall you had a good stay and felt that it was reflective of the value for money. We hope to welcome you back in the future.

10/10 Excellent

Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with Great People
I was in Noumea on business and didn’t want a fancy resort hotel. This hotel is small but comfortable with excellent people working there. They are always helpful and friendly. I’ll certainly return to this hotel whenever I’m coming to Noumea again.
Stayed 3 nights in Mar 2023
Response from Delphine, sales marketing manager on 17 Apr 2023
Dear client,All Gondwana team really thank you for your review. We are glad that you have appreciated all your stay with us. It will be a pleasure to welcome you again for your next travel in Noumea.Sincerely,

10/10 Excellent

SHOICHI

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stuff is very kind. Close to the Port Moselle and city market.
Stayed 1 night in Mar 2023
Response from Delphine, sales manager on 26 Mar 2023
Dear client,We really thank you for your review. We are delight that you appreciate your stay and our welcoming.Sincerely,

10/10 Excellent

Oleksandr

Liked: Cleanliness
Stayed 8 nights in Jan 2023
Response from Delphine, sales manager on 6 Mar 2023
Thank you for your notation. Glad that you enjoyed your stay with us.Sincerely,

10/10 Excellent

Francis

Stayed 1 night in Nov 2022

10/10 Excellent

Victor C

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient location for everything near the city
Stayed 1 night in Jun 2022
Response from Delphine, sales marketing on 28 June 2022
Dear Victor, Thanks a lot for your review and notation. Indeed, our location is great, not so far from beaches, just near the wharf for see excursion departure and closed to the city center for shopping :-) Pleased to welcome you again at Gondwana Hotel Sincerely,

10/10 Excellent

gordon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for our stay during Groupama sailing race.
Stayed 12 nights in Jun 2022
Response from Delphine on 27 June 2022
Dear Gordon, Thanks a lot for your notation and review about your stay in our establishment. It was a pleasure to welcome you. Please to see you again at Nouméa !

10/10 Excellent

Mari

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, great location.
Hotel Gondwana was centrally located in downtown Noumea. Perfect for getting to attractions like Port Moselle markets and shopping on Rue de Sebastopol. Also close to the main bus interchange for visiting further afield like the Zoological and Forest Park (Parc zoologique et forestier). The room was clean and comfortable and the courtyard was a nice, leafy retreat. The staff were friendly and helpful and able to converse in English. We had a great stay. Thanks.
Stayed 4 nights in May 2022
Response from Emilie on 16 June 2022
Dear Mari, Thank you for taking the time to write a review here and on Trip Advisor :) We are glad that you enjoyed our hotel and mostly our location. We are also glad that you had a good time with us. We hope to have than chance to see you again in the near futur :) Emilie

8/10 Good

Iroha, Tokyo

Liked: Staff & service, property conditions & facilities
These staffs are not cooperating. I texted that would to late check out, but staffs were not knew it. I needed tell about that those staffs many times.
Stayed 2 nights in Jan 2020
Response from Gondwana Hotel on 19 Jan 2020
Hello, Thank you for taking the time to write a review regarding your stay. With the idea of improving our services, can you let us know what happen please ? The word "texted" implies that you send us an SMS or texto but we do not have a mobile phone for the hotel, Hence, it was impossible for us to receive your SMS. Or, did you use another media to let us know about your late check out please ? Thanks again for your feedback and have a great day.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, amazing staff. Everything was as advertised except there is a second hotel building and our room was in that building. Regardless of that, it was good. Highly recommended
Stayed 5 nights in Dec 2019
Response from Gondwana hotel on 7 Jan 2020
Hello, Thank you very much for taking the time to review us. We are happy you had a good time in our hotel and we hope to see you again for your next trip in New Caledonia. Take care all the best for the new year.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
The room was fine, good location. Disappointed that I didn't get the wake-up call I requested, especially after checking twice that it would happen!
Stayed 2 nights in Dec 2019
Response from Gondwana Hotel on 5 Jan 2020
Bonjour, Thank you very much for your comment. We are really sorry a mistake occured for your wake up call. We are improving ourselves continually and your comment is helping us to get better and better. We can assure you this mistake won't happen again in the future. We hope to welcome you again soon. Take care and all the best for 2020

6/10 Okay

Mikhail, Melbourne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
It is an OK hotel, mostly just for a overnight stay. We were unlucky enough and there was a loud company somewhere on our floor and when they were running and laughing on the floor during the night - we could hear everything and could not really sleep... So in terms of " " of this hotel - it is cheap, it has a perfect location if you plan to catch a betico ferry and the staff is very friendly and helpful. And for "-" - not a quiet one and the shower was moldy.
Stayed 1 night in Dec 2019
Response from Gondwana Hotel on 29 Dec 2019
Hello, Thank you for taking the time to review us. We apologize for the noise your neighbours made during your night. Don't hesitate to let us know if you have any issue during your stay so we can find a solution. Regarding the mouldy shower, the maintenance for all showers is planned for January. Hence, it will be clean for your next trip here. We hope to welcome you again

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
situtated close to town and transport and food outlets
Stayed 1 night in Nov 2019
Response from Gondwana Hôtel on 10 Nov 2019
Hello, Thank you very much for your comment and mark. We are happy you had a time with us and we hope to see you again soon. Take care

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019
Response from Gondwana Hôtel on 21 Nov 2019
Bonjour, Merci d'avoir pris le temps de nous noter suite à votre séjour. Nous espérons que tout s'est bien passé. Au plaisir de vous accueillir de nouveau au Gondwana. Bonne journée et à bientôt.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Response from Gondwana Hôtel on 21 Nov 2019
Bonjour, Merci d'avoir pris le temps de nous évaluer. Au plaisir de vous accueillir de nouveau au Gondwana. Bonne journée et à bientôt.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything that I need..Very friendly staff.
Stayed 1 night in Oct 2019
Response from Gondwana Hotel on 4 Nov 2019
Hello, Thanks a lot for your feedback and the top mark! We are glad you enjoyed our hotel and your time in Noumea. We hope to welcome you again in the future. Have a great day and take care.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Gondwana Hôtel on 21 Nov 2019
Bonjour, Merci de votre retour. Nous sommes ravis que vous ayez passé un bon moment parmi nous. Au plaisir de vous a accueillir de nouveau au Gondwana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Gondwana Hôtel on 21 Nov 2019
Bonjour, Merci d'avoir pris le temps de nous donner la note maximale concernant votre séjour au Gondwana. Nous sommes ravis que tout se soit bien passé et espérons vous accueillir de nouveau dans notre hôtel. Nous vous souhaitons une belle journée et à bientôt.

10/10 Excellent

JoAnn, Omaha, Nebraska U.S.A.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff have been very helpful. I don`t speak French, but they have been ale to understand me and my needs. Very clean and comfortable room and hotel. Would for sure stay here again. Very close to stores, bank and eating places. The ocean is just a short walk away. They have everything that a traveler would want or need. We had to disembark our cruise ship here as my husband became ill and is in the hospital, which is also a wonderful hospital. Thank you Gondwana Hotel
Stayed 3 nights in Oct 2019
Response from Gondwana Hotel on 26 Oct 2019
Hello, Thank you so very much for your detailed comment and top mark! We are so happy to read this kind of review and to know our clients had a good time staying with us. We hope to welcome you again in the future. Take care and thanks again!

10/10 Excellent

Verified traveller

Stayed 6 nights in Oct 2019
Response from Gondwana Hôtel on 23 Oct 2019
Bonjour et merci beaucoup pour la note maximale ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Bonne journée et au plaisir de vous accueillir de nouveau au Gondwana

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were fantastic! Hotel is clean and rooms comfortable. Would recommend for a one night stay in the city.
Stayed 1 night in Oct 2019
Response from GONDWANA HOTEL on 19 Oct 2019
Hello, Thanks a lot for your feedback regarding your stay with us! We are happy you enjoyed our hotel and we hope to see you again soon. Take care

10/10 Excellent

Leandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
The hotel was amazing! Upside points ware: -Friendly and helpful staff -Very good shower with good pressure -Very clean overall -Amazing architecture and art everywhere -Eco friendly -Coffee, hot chocolate, tea and water available for free -Beautiful outdoor patio with lots of green -Good location close to many restaurants and central market Downside points: -I have tried hard but couldn't find any downside points :D
Stayed 3 nights in Sep 2019
Response from Gondwana Hotel on 8 Oct 2019
Hello, Woah, thank you so much for this lovely review and top mark ! We are glad you enjoyed our hotel and our services during your trip in Noumea ! We hope to see you again soon! Take care !

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the environmental focus. Staff were friendly and really helpful.
Stayed 1 night in Sep 2019
Response from Gondwana Hotel on 22 Sept 2019
Bonjour, Thank you so much for your feedback and great mark ! We hope to see you again at Gondwana Hotel. Take care

10/10 Excellent

Jennifer, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front counter staff friendly and helpful. Rooms clean, good wifi, comfortable space in the room, windows open, great location. Underground parking for a price but very convenient and safe. I would definitely stay here again.
Stayed 1 night in Jul 2019
Response from JB PORET on 3 Aug 2019
Hi Jennifer, Thank you so much for your review and the top mark ! We are really happy you enjoyed your time with us and we hope to see you again in the future :) Take care

8/10 Good

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel
Clean and comfortable. The staff friendly and helpful, I just wish I knew more French. Airport transfer was great too as Nouméa airport is not close to town.
Stayed 1 night in May 2019
Response from sebastien on 1 June 2019
thank you Audrey

10/10 Excellent

Miho

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ヌメアに到着した夜に1泊。 次の日の午後はイルデパンへ移動の予定で、それまでは朝市を楽しみたくて、ココティエ広場、マジャンタ空港まで近いこちらのホテルを選択しました。 スタッフの方がとにかくとても親切！ 到着した日は日本語が話せる男性の方が 対応してくれました。 お部屋がキレイでベッドも広々。 中庭が緑に囲まれていて 静かで過ごしやすい空間。 帰国前に再度こちらのホテルに立ち寄り フロントで荷物を預かっていただき 中庭で軽めのランチをとりました。 次回も利用したいホテルです。
Stayed 1 night in May 2024

10/10 Excellent

Laurena

Stayed 1 night in Feb 2024

6/10 Okay

François

Travelled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Marie-Françoise KOWINE on 31 Jan 2024
Hello,Thank you for your rating and I hope you had a pleasant stay at the Gondwana Hotel.We look forward to welcoming you for your next stay.Yours faithfully,Marie-Françoise KOWINE

10/10 Excellent

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour Plateau au petit déjeuner Chambre confortable Personnel sympathique
Stayed 3 nights in Nov 2023
Response from L'équipe du Gondwana Hotel on 22 Nov 2023
Cher client,Un grand merci pour votre témoignage et notation.Toute l'équipe du Gondwana Hotel est ravie que vous ayez passé un agréable séjour.Au plaisir,

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Rose de Lima GAHETAU on 20 Sept 2023
Bonjour Cindy, Nous vous remercions pour cette belle notation et espère vous revoir.Bonne journée et à bientôtRose

10/10 Excellent

Céline

Stayed 1 night in Aug 2023
Response from Laurena on 15 Aug 2023
Bonjour Céline, Je vous remercie pour votre super note :) Nous sommes vraiment ravis que votre séjour se soit bien passé. Au plaisir de vous accueillir à nouveau et en vous souhaitant une très belle journée, Cordialement

10/10 Excellent

laurent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien placé en centre ville
Merci pour l accueil.
Stayed 2 nights in Aug 2023
Response from La reception on 6 Aug 2023
Toute l'équipe du Gondwana vous remercie pour votre commentaire ainsi que la note incroyable que vous nous avez attribué. Nous espérons vous revoir très vite dans notre établissement . Bien à vous

10/10 Excellent

serge

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Très bonne organisation avec tous les retards d'avion, personnel très à l'écoute Terrasse intérieure très belle et agréable pour les petits déjeuner bien qu'en centre ville
Stayed 1 night in Jun 2023
Response from Rose de Lima on 25 June 2023
Cher Serge,Merci pour vos aimables commentaires sur notre hôtel. Nous sommes ravis que vous ayez apprécié notre organisation malgré les retards d'avion et que notre personnel ait été à votre écoute. Nous sommes également heureux que vous ayez trouvé notre patio beau et agréable pour les petits déjeuners et c'est l'une de nos fiertés.Votre satisfaction est notre priorité et nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochain séjour.

10/10 Excellent

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Rose on 10 June 2023
Bonjour Gilles,Nous vous remercions pour votre notation.

8/10 Good

Gilles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Delphine, responsable commerciale on 1 June 2023
Cher client,Nous vous remercions d'avoir pris le temps de nous donner une note de 8/10. Nous apprécions votre avis et sommes ravis d'apprendre que vous avez eu une expérience globalement positive.Nous nous efforçons constamment de fournir un service exceptionnel et de dépasser les attentes de nos clients. Si vous avez des suggestions spécifiques pour améliorer notre service et obtenir une note encore plus élevée, n'hésitez pas à nous les communiquer. Vos commentaires nous aident à améliorer nos services pour nos futurs clients.Nous espérons avoir l'occasion de vous accueillir à nouveau dans le futur et de vous offrir une expérience encore meilleure.Cordialement,

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Accueil charmant
Hôtel confortable très bien situé dans le quartier latin. Personnel charmant et serviable. Patio pour le petit déjeuner situé dans un merveilleux jardin tropical, tenu par le talentueux et pédagogue jardinier Auguste.
Stayed 3 nights in Apr 2023
Response from Delphine, responsable commerciale on 17 Apr 2023
Bonjour Monsieur,Un grand merci pour votre commentaire et notation.Nous sommes enchantés que votre séjour ai répondu à vos attentes ! Auguste est effectivement très important au sein de l’hôtel, nous le remercierions jamais assez pour rendre le patio aussi accueillant :-)Au plaisir de vous recevoir à nouveau Cordialement,

10/10 Excellent

Sarto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil exceptionnel et affable. Personnel orienté solution client et aide. Seul la climatisation est défaillante dans plusieurs chambres. On nous a changé de chambre pour une autre ou la clim était aussi défaillante, mais.le ventilateur de plafond a compensé
Stayed 2 nights in Mar 2023
Response from Delphine, responsable commerciale on 6 Mar 2023
Bonjour Monsieur,Un grand merci pour votre commentaire et notation. Nous sommes vraiment navrés pour les soucis de clim. Nous sommes en attente d'une commande de pièce pour les réparations de ces dernières et malheureusement cette commande ce fait trop attendre !Nous sommes néanmoins ravis que vous ayez apprécié notre accueil.Au plaisir de vous recevoir à nouveau au Gondwana HotelCordialement,