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Reviews of Mercure Nottingham City Centre George Hotel

4 out of 5
Mercure Nottingham City Centre George Hotel
2 George Street, Lace Market, Nottingham, England

Reviews

7.8

Good

Rating 10 - Excellent. 364 out of 1000 reviews" "
Rating 8 - Good. 355 out of 1000 reviews" "
Rating 6 - Okay. 137 out of 1000 reviews" "
Rating 4 - Poor. 98 out of 1000 reviews" "
Rating 2 - Terrible. 46 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jack

Disliked: Staff & service, amenities, property conditions & facilities
I didn’t actually visit the place but the outside was very inviting due the work being done on the roof. Nonetheless I asked for refund and because I couldn’t cancel my stay due to personal reasons. 98 pounds is a lot of money.
Stayed 1 night in Apr 2024
Response from Chris Butler on 19 Apr 2024
Good morning Jack,Thank you for your message.You messaged us asking for a refund because you didn't stay due to a family emergency. You emailed us saying you also couldn't call us because you had lost your phone. These were the reasons you claim you were unable to stay with us.For these reasons we informed you due to you not contacting us until the following day no refund would be given.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Bethany

Travelled with partner
Liked: Staff & service
Convenient location for city centre.
Stayed 1 night in Apr 2024
Response from Chris Butler on 15 Apr 2024
Dear Bethany,I thank you for your review score.I am delighted our location was ideal for your time in the city.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

2/10 Terrible

Charlotte

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris Butler on 27 Mar 2024
Dear Charlotte,Thank you for your review score.I am sorry we did not provide you with a more enjoyable stay.Your score will assist us in making any / all improvements required.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Philip

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at the Mercure, in a King room which overlooked the street and the bars across the road didn't stop playing music until 1am, which you could hear in the room along with every other road noise and wind whistling through the windows. The room was, ok, but needs some tlc..
Stayed 1 night in Mar 2024
Response from Joana Lopes on 16 Mar 2024
Dear Philip,Thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Joana LopesOperations Manager

2/10 Terrible

Andrew

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel photos or description is nothing like the actual. Advertises parking “on site” , the receptionist tried to tell me it means “on site at the nearby car park “. There is ZERO parking onsite. Hotel is dirty , and according to the locals the hotel frontage hasn’t looked like the photo in 10 years.
Stayed 1 night in Mar 2024
Response from Chris Butler on 12 Mar 2024
Dear Andrew,Thank you for your review.I am so sorry to hear you were disappointed with your recent stay with us.We are a hotel built over 200 years ago and for this reason our guests can only park at the nearby public car park. Lace Market car park is a 1 - 2 minute walk from the hotel. I am very sorry should this have been dissappointing to you.I am also sorry to hear your thoughts on our housekeeping standards. I appreciate you sharing this with me and will in turn share your feedback with the housekeeping team who will make any improvements where necessary.Your feedback is very well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Helen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We arrived at the hotel and had been given an upgrade to a king room, which was amazing, the bed was huge. The tap in the bathroom was nearly coming away though. Would highly recommend the hotel for people going to arena as it's only a few mins walk away and also close to the town center and train station. The only thing really letting the hotel down was they were having work on the building completed which we wasn't aware of until seeing the hotel so was quite noisy early morning with the works taking place but would stay here again.
Stayed 1 night in Mar 2024
Response from Chris Butler on 12 Mar 2024
Dear Helen,Thank you for your review.I am very sorry should the work that is taking place have disturbed you. We do apologise. I am pleased our location was most ideal for your stay. The team and I are delighted to hear you would stay with us again, this is the best compliment a hotel could receive.We truly appreciate you having chosen to stay with us on this occasion and very much hope we do get to welcome you back in the future.Until next time. . .Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Simon, Manchester

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's a bad sign when you arrive in your room and they have provided complimentary ear-plugs... Unfortunately, this hotel is right next door to a VERY loud bar that is open until 2 am at weekends. If you want to get to sleep before that, good luck! For this reason I'll never stay at this hotel again. The room was small and would be tight for two people. The decor was tired and quite tacky. The toilet seat didn't stay up - a simple maintenance job. The building is old and therefore a strange layout so expect to be confused and have to walk up and down random staircases to get to your room. The whole place seems a little old and unloved, not what you would expect from the Mercure chain.
Stayed 1 night in Feb 2024
Response from Chris Butler on 15 Feb 2024
Dear Simon,Thank you for your review.I am so sorry your stay fell below expectations.We are indeed in a very lively location, surrounded by bars and nightlife. We are a popular choice for guests who wish to truly be right in the heart of this location and everything that surrounds us. I am sorry to hear our location came as an unwelcome surprise to you.I also apologise that the toilet seat issue was not identified. I will pass this feedback onto the maintenance team.We are as you will have seen, undergoing a refurbishment. We are starting on our facade with a refurbishment of all bedrooms taking place later this year. A lot of love is going into our 200 year old hotel this yeare.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Mercures location near to a range of alternative shops, Rough Trade, cafes catering for plant based diets etc. appealed to me. Staff were pragmatic about the fact that nobody carries credit cards anymore, In relation to deposit at check in and are reviewing cards ntactless payment options. Hotel was cozy and interesting.
Stayed 1 night in Feb 2024
Response from Chris Butler on 8 Feb 2024
Dear Matt,Thank you for your review.I am so pleased to hear you had such an enjoyable experience with us and our location proved to be ideal for your time in the city.We appreciate you having chosen to stay with us on this occasion and sincerely hope we can welcome you back once again in the future.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent Staff the room had the neccesties it needed would definitely come again was Decent
Stayed 1 night in Feb 2024
Response from Chris Butler on 5 Feb 2024
Dear Kevin,Thank you for your review.I am so pleased you had such an enjoyable stay with us.We appreciate you having chosen Mercure Nottingham City Centre on this occasion.I sincerely hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
You’ll regret the stay. Don’t waste your money
Shocking stay at Mecure city centre. From arrival the service received was generally cold and difficult. I’ve never had issue with paying by Apple Pay before however this became problematic with the gentleman on reception. After routing through my bag to find the physical card, it was stated that he could just sort this manually anyway. Why this could not just be paid by Apple Pay I do not know! This is all minor in comparison to the stay itself, broken in to points below: Hotel lift not working but no communication of this. Thankfully on a lower floor, but beware anyone with accessibility issues! Hotel is covered in scaffolding and next to no view No insulation between rooms, you can hear everything. The worst part of the entire stay, the sound proofing or lack of from the outside road. I got less than 2 hours sleep each night of my stay. The hotel is located near a number of bars and clubs which have rowdy patrons until the early hours. Clearly single pane windows. The most concerning precursor of this was that the hotel had left ear plugs on the side table (which did next to nothing). This issue was tried to be raised to the hotel in the morning after the 1st night but no one available. I also mentioned this on check out and they just said it’s one of those things. In my opinion they should not be letting the rooms out at the front of this hotel unless they get appropriate sound proofing. Was due to spend numerous stays here and all cancelled. An absolute shambles
Stayed 2 nights in Jan 2024
Response from Chris Butler on 30 Jan 2024
Dear guest,Thank you for your review.May I firstly apologies for any disappointment felt.With regards to Apple Pay, we have now changed our processes where the physical card does not have to be present. Previously this was not the case but we are now delighted to confirm this has now changed.The lift was out of order due to a guest misusing the lift. Naturally this was out of our control and unforeseen. The lift has been back and working many weeks ago but we do apologise this was not the case when you stayed with us prior to this fix taking place.We are located in the city centre and surrounded by bars and nightlife all around the hotel. I will ensure your feedback about soundproofing is shared with our owner to consider during the pending refurbishment taking place.Your feedback is well received and will be used in the best possible way to make any necessary improvements to our product and service standards.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Phill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris Butler on 30 Jan 2024
Dear Phil,Thank you for your review and score.We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Daniel

Stayed 6 nights in Jan 2024
Response from Chris Butler on 23 Jan 2024
Dear Daniel,Thank you for your review score.I am so pleased to see you had such an enjoyable stay.The team and I truly appreciate you having chosen to stay with us on this occasion and sincerely hope we will have the pleasure of being able to welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Daryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Good location had did the job
Stayed 1 night in Dec 2023
Response from Chris Butler on 8 Jan 2024
Dear Daryl,Thank you so much for your review.The team and I are delighted to see you had such an enjoyable experience with us.We sincerely appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

John

Stayed 1 night in Dec 2023
Response from Chris Butler on 7 Jan 2024
Dear John,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Amandeep

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Okayish
Too many repairs, lift not working, small rooms and very loud at night. Great location and decent service.
Stayed 1 night in Dec 2023
Response from Chris Butler on 2 Jan 2024
Dear Amandeep,Thank you for your review.I am very sorry for the issue with the lift. This has been caused due to guest misuse which was out of our control and unforeseen. We apologise for any inconvenience caused to you.I am further very sorry should our prime central location have proven to have been nosier than expected.We appreciate you having chosen to stay with us on this occasion. Your feedback is well received.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fantastic hotel in the heart of the action
The staff are welcoming and personable. The breakfast was great and the room was enormous. It's an old building and in the centre of town, so there are creaks and wobbles to be expected. The hotel recognises there will be unavoidable noise and provides complimentary earplugs without being asked. Nice touch. My only criticism is that the lift was out of order, which is an accessibility issue and should have been mentioned before the stay. Luckily I am able bodied but would have felt very annoyed if I wasn't.
Stayed 1 night in Dec 2023
Response from Chris Butler on 29 Dec 2023
Dear Andrew,Thank you for your review.I am sincerely very sorry for the issue with the lift, caused by guest misuse. This was unforeseen and our of our control. We are genuinely very sorry for any inconvenience caused to you.We are delighted your stay was otherwise enjoyable and thank you for your kind words about the team which I look forward to sharing with them.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Dylan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property itself was lovely, but we were put on the top floor whilst the lift was broken, which wasn’t great. The room was clean, but very small, and only had a small window, which was up quite high. The receptionist even apologised when she handed us the key. The property was located in the heart of Nottingham town centre, which was great. We stayed for 1 night, so it was fine, but any longer than that, I would stay elsewhere.
Stayed 1 night in Dec 2023
Response from Chris Butler on 29 Dec 2023
Dear Dylan,Thank you for your review.I am sincerely very sorry for the issue with the lift being out of order, due to guest misuse. This was unforeseen and out of our control, but we do sincerely apologise for any inconvenience caused.We are pleased you otherwise had an enjoyable stay with us.Your feedback is well received and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

2/10 Terrible

Dan

Disliked: Cleanliness, property conditions & facilities, room comfort
Poor Hotel
Worst hotel I’ve stayed in. For the amount paid, I would expect at least a room that is bigger than what I can only describe as a cleaning cupboard!
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear Dan,Thank you for your review.I am sincerely very sorry to hear the room size fell below your expectations.I can see you actually chose to book our entry level room grade, a City Pad. This is our smallest room grade within the hotel.I do recommend our Privilege room and Suite which are our larger room grade and would provide the additional space you may require or desire.I thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Joanne

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty
I’ve stayed at this hotel before about 2 years ago and it has seriously gone down hill and won’t stay again. Room on initial look, looked clean but when you looked closer it was filthy ! Skirting boards disgusting , bed base too! Lots if dubious stains. Side table hanging off wall. Blind hiding a filthy window. Shower tray and tiling grout need a deep clean. Had it not been for the fact that I was in a rush when I got to my room , and late back , I would have asked to be moved, but guessing if the cleanliness of this room was to go by, the other rooms must be similar . I just won’t stay or reccomend again.
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear Joanne,Thank you for your review.May I firstly apologise for any disappointment felt with your stay. I am genuinely very sorry for the lack of attention to detail with the standards of housekeeping in this room. We have various attendants and will ensure that the individual who service this room is provided with the necessary retraining and support to bring their standards back to where they should be. I thank you for bringing this to our attention.The team and I thank you for you feedback and for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear guest,Thank you for your review.I am so pleased we had the opportunity to welcome you on this occasion and hope we can do so once again in the future.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Shocker
Tiny cramped and not very clean room. So noisy from the street below. Zero parking and so difficult to access the from of the hotel via road due to one way system. A bad choice of hotel.
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear guest,Thank you for your review.I am sorry to hear your choice of room proved to have been smaller than you may have expected. Our City Pad rooms and Standard King rooms are our smallest room grades. Our Privilege rooms and Suites are much larger and may provide the additional space you require or desire.As a hotel built over 200 years ago we do not have our own parking, but public parking is available less than a 2 minute walk from the hotel. We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Wantong

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Don’t recommend
Room super tiny, air conditioner loud, body wash broken, outside under construction
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear guest,Thank you for your review.Our AC in the rooms is brand new state of the art units which were installed only 2 months ago. This is as quiet as AC will be I am afraid. Naturally, the faster the fan speed you choose the louder the unit will be to provide the speed chosen.We do have a range of room grades at the hotel with our Privilege rooms and Suites being the largest. I see you opted for our smallest room, a City Pad which is our entry level room grade.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Jonathan

Disliked: Property conditions & facilities, room comfort
Tired hotel, very small and uncomfortable rooms
We stayed a single night at the hotel. Room was old and tired and very small. Toilet seat was broken and the mattress/bed was old/damaged that if you dared sleep near the edge (which you have to as it was a small double), it gave way and you fell of the bed. It is Christmas and we were there for a party but background noise from the bar below and outside was very loud and when that finished, there was a constant whining from something just outside the room to keep you awake. Staff were friendly enough and location is good but building is being refurbished so is covered in scaffolding.
Stayed 1 night in Dec 2023
Response from Chris Butler on 20 Dec 2023
Dear Jonathan,Thank you for your review.I am sincerely very sorry to hear of your disappointment felt during your stay. I do apologise for any maintenance issues found that were not identified by the team prior to your arrival. I thank you for having brought them to our attention so I can have this investigated and fixed immediately.I further apologise should our location have proven to have been noisier than you had expected, being right in the middle of the night life district of the city centre.Your feedback is well received and we appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Room not as promoted
Room not as per photos. Noisy both late at night and early in the morning.
Stayed 1 night in Dec 2023
Response from Chris Butler on 11 Dec 2023
Dear guest,Thank you for your review.I am very sorry to hear our location proved to have been noisier than you may have expected.As a hotel built in 1822, no 2 rooms are the same, even when comparing 2 of the same room grade against each other. This is the nature of a hotel build over 200 years ago.I thank you for your comments which are well received and thank you for having chosen to stay with us on this occsion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Andy

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not sure we will be going back…
Hotel not a great experience, there was scaffolding all around it (not notified in advance) and constantly had to speak to reception - tv wasn’t working, no hand soap, not enough towels and the very small room was very noisy - when we phoned reception about the noise at 11.45pm we were just told it would be quieter in about 30 mins because of a venue next door. Breakfast was good but the hotel was not of Mercure standard. Not recommended.
Stayed 1 night in Dec 2023
Response from Chris Butler on 11 Dec 2023
Dear Andy,Thank you for your review.I am sincerely very sorry should the scaffolding and work we have taking place have impacted your stay negatively in anyway.I further apologise should our vibrant and lively location have proven to have been noiser than you had expected. Naturally we are unable to control the external noise from neighbouring businesses.Within each room a second set of towels can be found within the wardrive of the room. Our reception team are always available to provide more should any further towels be required.We do have a variety of room grades. I am sorry to hear the room grade you chose to book was our City Pad which is the smallest of our room grades. I can also see you were provided with a complimentary upgrade to the next room size above. The Standard King you received is still one of our smaller room grades but not as small as the one you had reserved. I highly recommend booking a larger room grade should size be of importance. Our Privilege rooms and Suites would certainly provide the additional space you require and desire.Your feedback is very much appreciated and we thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Stephen

Travelled with family
Disliked: Room comfort
Nottingham December 2023
My personal opinion is that this hotel should not be rated as 4 Star but is more of a 3 star. On a positive note it is centrally located for Nottingham City centre amenities and is a good base for exploring the City. However I felt our room was fairly basic and quite small. The decor had a bit of a 'tired' look and could do with being refreshed. The hotel is currently being refurbished on the outside so it may be that the inside will also be updated, We didnt use the hotel facilities for food so cannot comment on that. By far the worse aspect of our stay was the fact that a nightclub/bar is located adjacent to the hotel and we had to endure very loud music until 0200 each night which kept us awake..
Stayed 2 nights in Dec 2023
Response from Joana Lopes on 5 Dec 2023
Dear Stephen, thank you for taking the time to tell us about your experience at the Mercure Nottingham City Centre George Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are going through a refurbishment both for the outside and the inside of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kindest regards, Joana Lopes Operations Manager

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 4 nights in Nov 2023
Response from Chris Butler on 14 Dec 2023
Dear Magus,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Mark

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The window frames were covered in dirt,one of the light switches didn't work,the shower gel dispenser did not work and the toilet seat was loose.At approximately 12:30am the people in the room above started playing loud music, however after pointing this out at reception the problem was resolved
Stayed 1 night in Nov 2023
Response from Chris Butler on 15 Nov 2023
Dear Mark,Thank you for your score and comments.I am sincerely very sorry to hear of the issues experienced during your stay. I apologise further for the issues not having been identified prior to your arrival. I will ensure they are shared with the team.Your feedback is well received and I thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Imogen

Stayed 1 night in Nov 2023
Response from Chris Butler on 15 Nov 2023
Dear Imogen,Thank you for your review score.I am so pleased to see from your score that you has such an enjoyable experience.The team and I very much appreciate you having chosen to stay with us on this occasion. We sincerely hope we will have the pleasure to be able to welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Emma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Chris Butler on 9 Nov 2023
Dear Emma,Thank you so much for your review score.I am delighted you had such an enjoyable experience with us.The team and I appreciate you having chosen to stay with us here at Mercure Nottingham City Centre and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

ANDREW

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Chris Butler on 7 Nov 2023
Hello Andrew,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Hannah

Travelled with group
Disliked: Cleanliness, property conditions & facilities
Grotty room …asked to be moved
We booked 3 rooms for a family trip. Our room was awful.Toilet didn’t flush and the bathroom ceiling and rest of it was simply terrible. Mould and peeling paint. More like a dodgy pub toilet or … Not a 4 star hotel room. Blind in bedroom didn’t work. Cigarette burn on net curtain and damage to walls. There were cobwebs. Dirt on towel. Only saving grace is reception changed the room when I asked to be moved and second room was acceptable. . But they should not be renting rooms of such a poor standard in the first place:
Bathroom ceiling … bathroom was awful!
Burn mark on net Curttaun
Damage to wall
Ceiling
Stayed 1 night in Nov 2023
Response from Chris Butler on 6 Nov 2023
Dear Hannah,Thank you so much for your review score.I am sincerely very sorry for the disappointment felt during your stay, namely with the first room.I apologise for the inconsideration of a previous guest having smoked within the room and burning a hole in the net curtain. We are a non a smoking hotel so no guest should be smoking. I will ensure this room is fully inspected by myself and the housekeeping and maintenance team to identify all issues and have them resolved.I apologise they had not been rectified prior to your arrival.Your feedback is well received and will be used to make all necessary improvements.I thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interesting building, steeped in history and very friendly and helpful staff. Comfortable room with easy access to shops and places of interest. Recommended.
Stayed 1 night in Nov 2023
Response from Chris Butler on 4 Nov 2023
Dear Simon,Thank you for your review.I am so pleased you loved our hotel which was built in 1822 and were comfortable during your time with us.The team and I sincerely appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Jon

Stayed 2 nights in Nov 2023
Response from Chris Butler on 5 Nov 2023
Dear Jon,Thank you for your review score.We appreciate you having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Neil

Stayed 3 nights in Oct 2023
Response from Chris Butler on 2 Nov 2023
Dear Neil,Thank you for your review score and for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

LAURA

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Not as advertised
We were upgraded to a bigger room but the room was a state (222). The wallpaper was peeling, the wall had plaster damage, there was, what looked like brick dust on the floor behind the storage tub where no attempt to clean had been made. Disappointed with the room as all the photos on Hotels.com show them looking really stylish but in reality, ours was in desperate need of tlc.
Damaged wall looks unsightly
Pile of brick dust which really needs cleaning
Stayed 1 night in Oct 2023
Response from Chris Butler on 29 Oct 2023
Dear Laura.Thank you for your review.I am sincerely very sorry for the area which had been missed by the housekeeping team. I have looked into this and can see the room had just had brand new AC fitted in the room following housekeeping having cleaned the room. I sincerely apologise for this dust which had been left by the engineers. I will ensure the rooms are re-checked after they have finished their work. I thank you for bringing this to my attention.I further apologise for any maintenance needs that had not been identified and rectified prior to your arrival.Your feedback is well received and will assist the team and I in our ongoing efforts to improve both the quality of our product and service standards.Kindest regardsChris ButlerGeneral Manager

8/10 Good

CAROL

Liked: Staff & service, room comfort
Great location for the city centre
Great location and friendly staff on reception. We stayed 2 nights and the room wasn’t serviced so had to request extra tea, milk and water. Only a small thing but I like to have plenty to drink in the room. Rooms are starting to look a little tired but the bed was very comfortable
Stayed 2 nights in Oct 2023
Response from Chris Butler on 25 Oct 2023
Dear Carol,Thank you for your review.With all guests who stay with us more than 1 night, we are most happy to service the room. This is not done automatically. Information is provided on the letter upon the desk in the bedroom where we explain should a service be required, please let our reception team know by midday and we will be delighted to arrange this.Our owner is in the early stages of planning a future refurbishment where improvements to our rooms will be made.We are so pleased you were comfortable during your time with us and I thank you for your kind words about the team, which I look forward to sharing with them.Until next time. . .Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right in the center of the city so great for night life and shopping, room was very nice and staff are great. Breakfast was good - it's not a quiet location but if you want to be in the center of everything this hotel is great.
Stayed 2 nights in Oct 2023
Response from Chris Butler on 19 Oct 2023
Dear Chris,Thank you so much for your review.I am delighted to hear you had such an enjoyable stay with us. I thank you for your kind words with regards to the team, which I look forward to sharing with them.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at this Hotel as usual. Very central to city, ideal base to explore from.
Stayed 1 night in Oct 2023
Response from Chris Butler on 14 Oct 2023
Dear Elizabeth,Thank you for your review and score.I am so pleased to hear you had such an enjoyable stay with us and our location was ideal for your time in the city.We truly appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Raegan

Very noisy
The staff was really nice but went to the room it waa small but has everything you needed , however the noise was so loud from a night club till 4 in the morning , ear plugs are given and then 7;30 in the morning building works on a Sunday morning I complained and a breakfast or £20 was all they offered would not stay here if you want to nice calming break
Stayed 1 night in Oct 2023
Response from Chris Butler on 13 Oct 2023
Dear Raegan,Thank you for your review.I am so sorry for any disturbance caused to you during work that was required. For this I do apologise.I am pleased the room was to your liking.We thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

6/10 Okay

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Tiny room due to age of hotel. Shower so small I hit my head on shower head. Water leaked out of shower to flood no matter how hard to avoid. Leaking. Black mold in shower. Room 220. Bed old and lumpy.
Stayed 5 nights in Sep 2023
Response from Chris Butler on 3 Oct 2023
Dear guest,Thank you for your review.May I apologise for the issues you mention with the bathroom and for them not having been identified prior to arrival. I thank you for bringing them to my attention. I will ensure they are looked into and fixed by our team immediately.The team and I thank you for having chosen to stay with us on this occasion.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Chris Butler on 2 Oct 2023
Dear Daniela,Thank you for your review score.I am so pleased to see you had such an enjoyable experience.We thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Joana on 27 Sept 2023
Dear Nicola, thank you for your score review and for staying with us. Kindest regards, Joana Lopes Operations Manager

4/10 Poor

Marc

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from joana on 21 Sept 2023
Dear Marc, thank you for your score review and for staying with us. Kindest regards, Joana Lopes Operations Manager

8/10 Good

Niclas

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, friendly staff.
Stayed 3 nights in Sep 2023
Response from Chris Butler on 19 Sept 2023
Dear Niclas,Thank you so much for your review score.I am so pleased to see you had such an enjoyable experience with us.The team and I thank you for having chosen to stay with us on this occasion. We sincerely hope we can welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Gary

Stayed 1 night in Sep 2023
Response from Chris Butler on 19 Sept 2023
Dear Gary,Thank you for your review score.I am so pleased to see you had such an enjoyable experience with us.The team and I thank you for having chosen to stay with us on this occasion. We sincerely hope we will have the pleasure of being able to welcome you back in the future.Kindest regardsChris ButlerGeneral Manager

8/10 Good

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Chris Butler on 17 Sept 2023
Dear Trevor,Thank you for your review score.I am so pleased to see you had such and enjoyable stay.We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again in the future.Kindest regardsChris ButlerGeneral Manager

4/10 Poor

Anthony

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Shocking lack of space!
Our room was ridiculously small for two people, the air-conditioning was far to loud. The side if the bed was pushed up against the wall and not easy to get out off. No room to move around without someone sitting on the bed first! The desk you could not sit at because of the bed behind you!
Stayed 2 nights in Sep 2023
Response from Darren Westby on 13 Sept 2023
Hello Anthony,I would like to apologise that the first night stay in the City Pad room which you had originally booked was deemed too small & that the complementary upgrade to one of our Privilege King rooms (2 grades higher) after speaking with myself for the 2nd night was not enough to improve your satisfaction of your stay.

8/10 Good

k

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Sep 2023
Response from Chris Butler on 14 Sept 2023
Dear guest,Thank you for your review score.I am so pleased you had such an enjoyable experience with us. We appreciate you having chosen to stay with us on this occasion and very much hope we can welcome you back again soon.Kindest regardsChris ButlerGeneral Manager

10/10 Excellent

Erin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the 3rd time I have stayed at the Mercure Nottingham City. We had a problem with our aircon and we got swapped straight away to another room. The staff are friendly and very helpful. We have had rooms upgraded, and the breakfast is excellent and worth adding to your booking. The hotel is close to the city centre. Nottingham is a party town, so weekends can get loud at night. Rooms are older but cosy. Would definitely recommend and would stay again.
Stayed 6 nights in Aug 2023
Response from Chris Butler on 11 Sept 2023
Dear Erin,Thank you for your review.I am so pleased to hear we have had the pleasure of being able to welcome you back for a third time. This is the greatest compliment any hotel could receive, we thank you for your loyalty.I do apologies for any issue with the AC experienced, but I am pleased our team were able to assist.We sincerely thank you for having chosen to stay with us on this occasion and very much hope we can welcome you back again soon.Until next time. . .Kindest regardsChris ButlerGeneral Manager