Terrace/patio

Reviews of Courtyard by Marriott Dulles Airport Herndon

3 out of 5
Courtyard by Marriott Dulles Airport Herndon
13715 Sayward Blvd, Herndon, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 68 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 40 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, good value.
Stayed 1 night in Mar 2024

10/10 Excellent

Fran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Matt on 26 Mar 2024
Hi Fran. Thanks for your excellent review! We are so pleased when our guests give us a five star review. We look forward to seeing you next time you are in the area!

8/10 Good

Brandon

Liked: Cleanliness, staff & service, amenities
I was there for a weekend and it was a comfortable stay and if in the area would stay there again
Stayed 4 nights in Mar 2024
Response from Matt M on 26 Mar 2024
Hi Brandon. Thanks for your review! We are pleased to hear that your stay was comfortable. We look forward to seeing you next time you are in the area!

10/10 Excellent

Janie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and offers a free airport shuttle
Stayed 1 night in Mar 2024
Response from Matt M. on 26 Mar 2024
Hi Janie. Thanks for your review! We do offer a complimentary 24 hour shuttle to and from Dulles International Airport, and I believe that we are a very nice hotel.

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matt M. on 26 Mar 2024
Hi Keith. Thank you for your five star review! We are always pleased five star ratings. We look forward to seeing you next time you are in the area.

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Quite and clean
Stayed 1 night in Feb 2024

8/10 Good

Esther, Noord

Stayed 1 night in Feb 2024
Response from Matt M. on 26 Mar 2024
Hi Esther. Thanks for your four out of five star review! Hopefully, we will be able to achieve five stars next time you are in the area.

10/10 Excellent

Patrick

Comfortable
Stayed 1 night in Feb 2024

10/10 Excellent

Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It a place I will be visiting again
Stayed 1 night in Feb 2024

10/10 Excellent

Sharon

Stayed 1 night in Feb 2024
Response from Matt M. on 26 Mar 2024
Hi Sharon. Thanks for your five star review!

10/10 Excellent

Polly

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have a small menu and do everything well. We really enjoyed the food!
Stayed 2 nights in Feb 2024

10/10 Excellent

Alfredo, new castle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personal Services, conveniences location.
Stayed 1 night in Feb 2024

2/10 Terrible

Tracy

Phones were not working at the hotel so we could not contact them for the shuttle to pick us up. We had to take a taxi at our own expense. When we raised a concern at check in they said they sent an email to notify me of the situation. I did not receive an email
Stayed 1 night in Feb 2024

2/10 Terrible

Raddad

Stayed 1 night in Jan 2024
Response from Matt M on 26 Mar 2024
Thanks for your review! I am sorry to hear that we only achieved one out of five stars. We look forward to seeing you next time you are in the area!

10/10 Excellent

angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport which is nice. Clean and comfortable rooms
Stayed 1 night in Jan 2024

8/10 Good

Perry

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great access to/from airport and highways. Good rooms and clean. Gym is great!. I wished the lobby bar/restaurant was a little more established and open all day.
Stayed 3 nights in Jan 2024

10/10 Excellent

Adrian, Triangle

Liked: Amenities
Stayed 1 night in Jan 2024

10/10 Excellent

Tracie

Stayed 1 night in Jan 2024

8/10 Good

Thaddaeus

Stayed 1 night in Jan 2024

10/10 Excellent

Catherine

Stayed 1 night in Jan 2024

4/10 Poor

Verified traveller

Stayed 1 night in Dec 2023

8/10 Good

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just happy to be alive
Great front desk service! Internet is terrible, especially for streaming services. HBO was freezing every few seconds and very pixelated and then Netflix didn’t work at all, but not a huge deal. The only really negative thing was our shuttle ride to the airport (12/24 @3:30am). The driver was flying through the parking lot and down the small road at 65 MPH (not an exaggeration). He barely said a word to us and didn’t seem happy to be there, which isn’t a huge deal, it was really just the driving that terrified us. I was actually afraid for my life, wondering if he was drunk or what was going on. I was wishing we’d just paid for an Uber. He also dropped us off at a random gate and didn’t ask where we needed to go. I would not advise letting this driver take folks anywhere. He pulled such fast turns and braked very suddenly multiple times. VERY scary!
Stayed 1 night in Dec 2023

10/10 Excellent

Gargi

Stayed 1 night in Dec 2023

10/10 Excellent

Dorian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Su Li Leilani

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Amir

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
Bathroom not properly cleaned, left hair on surfaces from previous occupant. Toilet holder fell apart. Bedding does not smell that fresh either, smells of cheap detergent.
Stayed 1 night in Dec 2023

10/10 Excellent

Jessica

Stayed 1 night in Dec 2023

6/10 Okay

JAYNE

Liked: Room comfort
Ok place to stay
We had to change rooms due to noisy heating unit. The room lacking amenities, like shower cap and body lotion. Thin towels.
Stayed 1 night in Nov 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023

8/10 Good

Angela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Manager as rude. Did not get breakfast and shuttle did not pick up my roommate another hotel did and she walked from there…. This is after being called twice.
Stayed 1 night in Nov 2023

8/10 Good

Frank

Stayed 1 night in Nov 2023

4/10 Poor

Monica

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
The A/C heating unit was extremely loud that I was unable to sleep at all even with my turning the unit off.
Stayed 1 night in Nov 2023

10/10 Excellent

JAYNE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The room was loveky and the ved very comfortable. The staff was amazing. Very helpful and so friendly. We will stay again at the end of our trip.
Stayed 1 night in Nov 2023

10/10 Excellent

Olumide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area! Friendly staff and quick and easy check in.
Stayed 1 night in Nov 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Deliscia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in and the transportation is superb! Great customer service!
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stop in Travel
Overnight stay during flight travel. Easy, convenient with great staff!
Stayed 1 night in Sep 2023

10/10 Excellent

Idrees

Stayed 1 night in Oct 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Cynthia

Stayed 1 night in Oct 2023

10/10 Excellent

Kisha

Stayed 1 night in Oct 2023

8/10 Good

Lana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean, modern facilities. Quiet and very comfortable bed and perfect room temperature
Stayed 1 night in Oct 2023

4/10 Poor

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Telephones down, dripping bathroom sink, stopped up toilet and no maintenance staff available. Got a plunger and fix it myself.
Stayed 1 night in Oct 2023

10/10 Excellent

Carlton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to airport.
We were staying because of a flight delay. Very comfortable and quiet. Hotel transfer to airport on time and pleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Uresh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and recommended
We stayed a night for an airport drop off. We arrived late around 11 pm along with my aged father and got a suitable room. The first room given was having an issue with the countertop in the bathroom and upcon calling the front desk, they immediately changed the room gave the keys.. all within 5 mins.The room is pretty clean and well maintained. Pretty close to IAD airport and they also have airport drop. It takes 12-15 mins to reach the airport. Recommended!!
Stayed 1 night in Oct 2023

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine
Stayed 1 night in Oct 2023

8/10 Good

Shanin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room. Staff was friendly!! Did not like no free continental breakfast!!!
Stayed 1 night in Oct 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Roman

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No free breakfast
Everyrhing was good except, there was no free breakfast. Paying so much money fo my stay and not having free breakfast it's a shame!
Stayed 1 night in Oct 2023

10/10 Excellent

Mashelle

Stayed 1 night in Oct 2023