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Reviews of York Cove Hotel

3.5 out of 5
York Cove Hotel
2 Ferry Boulevard, George Town, TAS

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 233 reviews" "
Rating 8 - Good. 81 out of 233 reviews" "
Rating 6 - Okay. 19 out of 233 reviews" "
Rating 4 - Poor. 7 out of 233 reviews" "
Rating 2 - Terrible. 2 out of 233 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

6.6/10

Amenities

8.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Whilst the reception staff upon arrival where fantastic, we were advised of several access point closures meaning we had to cart luggage through the deck and dining room then up stairs. Quite difficult with luggage. Further, to leave we had to go an even longer way out with another flight of stairs as the reception and dining area is locked on Sundays. Luckily I was able to help my Mum with her luggage and weather was fine but very disappointed at the lack of up keep and access.
Stayed 1 night in Mar 2023

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities
Large well appointed suite, comfortable bed, lounge and dining chairs. Very nice toiletries, towel warmer. Could do with a tea towel. Fan in bathroom wasn’t working but leaving the door open worked.
Stayed 2 nights in Mar 2023

8/10 Good

John

Liked: Staff & service, property conditions & facilities, room comfort
Yes, yes, yes...
Georgeously appointed appartment in one of the more beautiful areas of this beautiful island. Impeccably furnished with views to die for.
Stayed 2 nights in Mar 2023

8/10 Good

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location and setting
Stayed 2 nights in Mar 2023

8/10 Good

Mandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice only down side
Stayed 2 nights in Feb 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Rob

Stayed 1 night in Dec 2022

6/10 Okay

Nicholas

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The 1 bedroom apartment was spacious and has a pleasant outlook onto the water. The spot was also quiet. The room needed more cleaning. The patio furniture was covered in cobwebs, the carpet was dirty, the furniture was dirty, and the shade sail was in tatters and banging on the window. In addition the heat lamp in the bathroom plus lighting was flickering on and off and we stopped using it as it appeared unsafe. Overall the propety was badly in need of maintenance and cleaning and didn't look like it had been given any attention prior to our arrival. Given we paid over $250 per night, I expected more for this price. The person on reception displayed a bit of an attitude at times, which was un necessary and unhelpful. Whilst it was a nice spot, we won't stay there again and the owners really need to spend some money on the place doing some urgent maintenance and counselling their staff on what constitutes customer service.
Stayed 3 nights in Dec 2021

4/10 Poor

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We stayed here in the cold off season. The room was overpriced. The room had someones pasta in the fridge & a jacket in cupboard. The restaurant is great but i would not reccomend accomodation.
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would have liked to know the checkout system. Said checkout was 10.00 but there wasn’t anyone in reception till 11.00.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 2 nights in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast not available
Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The room cost $199.00 per night, for that we had a good size room below ground level with no view that we had to access through a fire door and down a dark stair well, there was no hot water so we could not shower for two days, no phone to contact reception or services, the room was noisy, a lot of banging and tapping on the walls and ceiling. Tea, coffee, sugar and milk were supplied however no cups! We went out all day and returned to find that the room had not been cleaned, the bed was unmade and towels unchanged. Even the clock was still on daylight saving time. We were unable to register any complaint as the reception was always unattended. DO NOT STAY HERE.
Stayed 2 nights in Apr 2021
Response from York Cove on 23 Apr 2021
Thank you for taking time to write your experience with us here. As a manager of the hotel I would like to know why you choose not to express your experience with the manager on duty before writing your complain here? The reception may be is unattended all time but the manager on duty is always here in the hotel, from 11am till 10pm in the hotel whose is very happy to assist. You choose not to communicate with her or him. The rooms you booked clearly mentioned in the website it doesn't come with river or marina view. It is pool site room. Our single and double bedrooms apartment does come with spectacular Tamar river view but you choose not to stay in one of those room. I have checked the house keeping record, your room has been clean in the second day you stay with us. Inaccurate information in your review. Our maintenance team has checked the hot water system and confirmed it is working fine. We would have offered you another room if we know the hot water is not working during your stay.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, plenty of space, loved the spa bath. Requested a twin room, had to wait for some time while staff converted from the king. Note this is a twin single room, not 2x double beds as indicated on the listing. Disappointing that onsite restaurant was not open for breakfast (despite hotel website suggesting otherwise), apart from that a pleasant stay.
Stayed 1 night in Mar 2021

10/10 Excellent

Judith

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and large apartments
Lovely views and great place to stay. The beds were comfortable and loved the heat lamps in the bathroom with the heated towel rail. Would stay again.
Stayed 1 night in Mar 2021

8/10 Good

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top of the Tamar
A very interesting town to visit, in particular Low Head just up the road. The hotel was very nice, spacious room and great staff.
Stayed 1 night in Feb 2021

6/10 Okay

Aimee, Hobart

Business traveller, Travelled with partner
Liked: Staff & service
Not very well cleaned, repaired the broken sun shade, no sponges or knives made self catering very difficult
Stayed 3 nights in Jan 2021

8/10 Good

Verified traveller

Stayed 1 night in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020

8/10 Good

Evie, Spalford

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was in a nice, quiet location just a short walk to town. When we stayed it was during Co-VID 19 and there were not many other guests, the restaraunt was not open but there were other great options in the town for eating (Cafe 1069 a must!!). Our room was comfortable. Cleanliness was lacking a little - glass doors were cleaned but still exceptionally smudgy and the drinking glasses were very grotty!.
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Wonderful room beautiful views. Will recommend to others!
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was not very hot. But is a nice spot. Excellent restaurant and staff where lovely.
Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
This place look like a hospital, no charm at all. Swimming pool was closed without notice, restaurant close in the morning, no breakfast. Avoid this place
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, but if you want the views in the photos you must book a two bedroom apartment, all the 1 bedroom ones are on the lower ground level at pool height with no river views.
Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was breathtaking! Wished we stayed there longer!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service
Spacious 2 bedroom apartment that we stayed with a stunning view of the cove. Amazing spot got the NYE fireworks. My daughter said that she could nearly touch the fireworks. Amazing. Property is a little tired and dated, needs an update on furniture, tv and a decent fry pan and pots.
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

Karen

Travelled with family
Bed was very comfortable. Not happy with being in basement. Not what the website showed.
Stayed 1 night in Dec 2019

6/10 Okay

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, amenities
Disappointed that the pool wasn’t available to use. Mould in shower. No toiletries available
Stayed 1 night in Dec 2019
Response from Eve on 28 Dec 2019
Dear Guest, We always pursue on maximising our guests’ satisfaction, however, due to the safety reason, our pool only open during staff hours, if next time you wish to use the pool, you can come to see our reception, our staff will open it for you. Regards York Cove

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019
Response from Eve on 28 Dec 2019
Dear Guest, Thanks for your review. We hope you have a safe journey and look forward to welcoming you back soon.  Best Regards, York Cove Reception

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Sadly service is unacceptable (reception ill trained and unable to produce an invoice in acceptable time), property is tired and needs work, first room was unacceptable. Lovely location, so much potential but no longer the place that it was when we stayed there frequently. Food in restaurant was okay - short staffed but trying to make a go of it.
Stayed 1 night in Nov 2019
Response from Eve on 28 Dec 2019
Dear Guest, Sorry for the bad experience. The receptionist service for you that day was he fist day. And everyone makes mistakes at first day, but after one month work, he now are able to service all the guest properly. We always pursue on maximising our guests’ satisfaction. We will appreciate if you could come again and our staff will service you in a properly standard. Regards York Cove

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were pleased with the welcome of staff & residents of the property. It was a privilege to stay at York Cove. We loved the area and would like to return some day. I and M B
Stayed 1 night in Sep 2019
Response from York Cove Reception on 11 Oct 2019
Dear customer, Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from York Cove on 10 Sept 2019
Cheers

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Getting our luggage into our room was a bit of a problem. Then leaving there was no one to check us out
Stayed 1 night in Aug 2019
Response from York Cove on 10 Sept 2019
Cheers

8/10 Good

Steph

Liked: Cleanliness, property conditions & facilities, room comfort
Spacious room.
Very spacious room which was great. Unfortunately, the noise of chairs scraping from the restaurant above was irritating.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was next to the pool and access was through the pool and gym area. Not ideal. The continental breakfast was a bit sparse.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room, with big bed, separate shower and bath.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful big rooms. Very clean and modern. Will stay again.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, perfect spot on the water, excellent restaraunt and nice pool
Stayed 1 night in Jan 2019

6/10 Okay

larry

Liked: Cleanliness
Disliked: Staff & service
Disappointed
We stayed for 2 nights in January. The room was spacious but right outside the pool and no views at all. We were disappointed that the restaurant was closed for guests, including closed for breakfast, as they had a wedding on one of the nights and a large function the other night. The night of the wedding only pizza, fish & chips or parmigiana was available from room service. When enquired at reception about options in town for eating, we got a shrug of the shoulders and told "there's a pub". As our room was directly under the restaurant and balcony, it got very noisy as the night wore on. As we booked specifically accommodation with a restaurant and bar, we were left very disappointed in the stay, and felt that staff were too busy attending to the wedding and large function to be bothered with other guests.
Stayed 2 nights in Jan 2019

6/10 Okay

Verified traveller

Quite location room size good staff on arrival only small amount of information given pool not availabe last morning cover still in situ left resort at 10.00am still in situ unable to use no gluten free cereal option for breakfast
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet with a nice view from the dining room, not all the rooms have a good view though
Stayed 2 nights in Aug 2018

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay!
hotel is amazing. room is spacious however it is far from city centre
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only stayed one night with 4 children but found the apartment roomy with good kitchen facilities. Staff at reception were friendly and helpful
Stayed 1 night in Jul 2018

4/10 Poor

wendy, hobart

Disliked: Property conditions & facilities, room comfort
Only one chair in the room. No comfortable seating except on the bed.
Stayed 1 night in Jun 2018

10/10 Excellent

Suli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quality accommodation in a picturesque setting. Staff were delightful.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2018

10/10 Excellent

Stephen, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
We stayed in the main building above the reception / kitchen during the low season and the room was amazing (bigger than our house in Sydney). The view over the harbor was great. Having the sun on the windows in the afternoon was a delight.
Stayed 1 night in Apr 2018

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great treasure uncovered
This stay was by far the nicest place a part from home that I have ever stayed