8/10 Good
Dominic
30 Apr 2024
Liked: Cleanliness, staff & service, property conditions & facilities
The excellent service provided by the staff. In this respect I have to single out Suzawa and Abe who did their utmost to ensure they my needs were promptly catered for in a professional and very courteous manner.
I also liked the size and cleanliness of the rooms and view from the large windows.
Where this hotel, however, looses appeal is the lack of transportation and dining facilities.
Not even cereal packets and milk or a simple European breakfast. This is a major drawback made worse by the fact that there are almost no places in Nikko that offer a good breakfast or lunch.
The lack of eating options is exacerbated by very limited public transport (just a bus which goes past twice a day).
The hotel is not far from the centre of Nikko but the road is not walkable because the location is uphill and very dark at night and with no footpaths. Given the price of the accommodation I would have expected a courtesy car pick up like the hotels in Hakone provide.
The latter drawbacks are regrettable because, this is otherwise, an excellent hotel to stay in.
Dominic
Stayed 3 nights in Apr 2024