4/10 Poor
allan
5 June 2023
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Adequate but not really holiday suitable for us
Oh dear. The recent multiple reviews of 8/10 and10/10 that encouraged us to book must be of a completely different hotel. Nice reception person. Efficient. No parking. Great local trains, trams and busses in the Gariboldi district where situated. Taxis available. The hotel has floor 6 and 7 of a residential apartment block accessed by its own lift serving Ground, 6 and 7. Check in more than acceptable. Our room was on the 7th floor. Walking in disappointing. Tight en-suite, broken toilet seat, door sticking on floor at just under half way open, very basic amenities. Reasonably clean but a few areas of concern. No kettle or cups. Fridge useful. Balcony doors opened up to a balcony larger than the room looking out over the town with Vesuvius in distance. Nice. Bed basic. Aircon good. Next door was staff area balcony? I always walk the means of escape. Glad I did because in emergency we would have been completely confused. Not up to UK standards and would fail our inspections. No signage assisting way out, storage blocking part of route and open to the residential parts of building which gave access from residents or anyone else from there to the hotel floors. Restaurant not available except for breakfast but we left before opened. Area quite cosmopolitan. Lots of street sleepers as in many of the worlds cities. Night Reception staff in morning again efficient and good, helpful. So: basic, nice view, probably not secure, adequate for functional stay but not for a holiday.
allan
Stayed 1 night in Jun 2023