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NanChang Hotel
4.0 star property

Upscale Nairobi hotel in Westlands with 10 restaurants
your current months are May, 2024 and June, 2024.
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June 2024

NanChang Hotel

Photo gallery for NanChang Hotel

Body treatments, aromatherapy, body wraps, body scrubs, facials
Garden
Exterior
2 bedrooms, premium bedding, minibar, in-room safe
10 restaurants, breakfast, lunch, dinner served; international cuisine

Overview of NanChang Hotel

Reviews
5.6

Popular amenities

  • SpaSpaSpa
  • Hot tubHot tubHot tub
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Westlands Road no. 21, VIP Plaza, Nairobi
  • Popular LocationThe Sarit Centre10 min walk
  • Popular LocationKenyatta International Convention Centre5 min drive
  • Popular LocationUnited Nations Office at Nairobi10 min drive
  • AirportNairobi (NBO-Jomo Kenyatta Intl.)31 min drive
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Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Queen Bed, Non Smoking, City View

2 bedrooms, premium bedding, minibar, in-room safe

Presidential Suite, 1 Queen Bed, Non Smoking, City View

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free cots/infant beds
LCD TV
2 bedrooms
Premium bedding
Private bathroom
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Single Room

Economy Single Room

Economy Single Room

Highlights

LCD TV
2 bedrooms
Premium bedding
Private bathroom
Free bottled water
Coffee/tea maker
Minibar
Daily housekeeping
  • 3 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Deluxe Double Room

2 bedrooms, premium bedding, minibar, in-room safe

Deluxe Double Room

Highlights

Separate dining area
Separate sitting area
LCD TV
2 bedrooms
Premium bedding
Private bathroom
Free bottled water
Coffee/tea maker
  • 3.3 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Single Room

Deluxe Single Room | Massage

Deluxe Single Room

  • Sleeps 1
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Free cots/infant beds
LCD TV
Premium bedding
2 bedrooms
Ceiling fan
Private bathroom
Free bottled water
Coffee/tea maker
  • 3 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room

Standard Single Room

Standard Single Room

Highlights

Balcony
Air conditioning
LCD TV
2 bedrooms
Premium bedding
Private bathroom
Free bottled water
Coffee/tea maker
  • 2 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

About the area

Nairobi

NanChang Hotel is located in Westlands, a neighbourhood in Nairobi. Yaya Centre and Thika Road Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. American Embassy Memorial Garden and Nairobi Railway Museum are also worth visiting.
Visit our Nairobi travel guideOpens in a new window

What's nearby

  • The Sarit Centre - 10 min walk
  • Westgate Shopping Mall - 19 min walk
  • Nairobi University - 19 min walk
  • Kenyatta International Convention Centre - 5 min drive
  • United Nations Office at Nairobi - 10 min drive

Getting around

  • Syokimau Station - 28 min drive
  • Nairobi (WIL-Wilson) - 17 min drive

Restaurants

  • 68 Library - 4 min walk
  • 40Forty Lounge - 2 min walk
  • The Kraft - 5 min walk
  • Havana Bar & Restaurant - 5 min walk
  • Amka Cafe - 11 min walk

About this property

NanChang Hotel

Upscale hotel located in Westlands
Take advantage of an airport shuttle, a rooftop terrace and a coffee shop/cafe at NanChang Hotel. Indulge in a facial, a massage and a body treatment at the on-site spa. At the 10 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and international cuisine. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy the following perks during your stay:
  • Free valet parking, plus self-parking (surcharge)
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and a lift
  • Free newspapers, coffee/tea in reception and concierge services
Room features
All guest rooms at NanChang Hotel include comforts, such as 24-hour room service and premium bedding, as well as amenities, such as late-night room service and safes.
Extra conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels
  • On-request microwaves, coffee/tea makers and daily housekeeping

Languages

Chinese (Mandarin), English, French

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free valet parking on site
  • Parking on site (surcharge)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee: KES 1,500 for adults and KES 750 for children
  • 10 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Spa tub
  • TV in common areas

Family friendly

  • Laundry facilities
  • Living room
  • Microwave on request
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (22 square foot of space)
  • Meeting rooms

Outdoors

  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Reception hall

Room amenities

Bedroom

  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer on request
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Microwave on request
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Living room
  • Safe

Policies

Check-in

Check-in start time: 10 AM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 5000 per stay.

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Airport shuttle transfer per adult: KES 3500 (one way)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately KES 1500 for adults and from KES 750 for children
  • Airport shuttle fee: KES 6000 per vehicle (return)
  • Rollaway bed fee: KES 5000 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
No pets and no service animals are allowed at this property

Property is also known as

NanChang Hotel
NanChang Hotel Nairobi
NanChang Nairobi
NanChang Hotel Hotel
NanChang Hotel Nairobi
NanChang Hotel Hotel Nairobi

Frequently asked questions

Is NanChang Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at NanChang Hotel?

Valet parking is free at this property.

What time is check-in at NanChang Hotel?

Check-in start time: 10 AM; check-in end time: midnight.

What time is check-out at NanChang Hotel?

Checkout is at 10 AM.

Does NanChang Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of KES 6000 per vehicle applies.

Where is NanChang Hotel located?

Located in Westlands, this spa hotel is within a 15-minute walk of The Sarit Centre and Oshwal Religious Centre. Nairobi National Museum and Westgate Shopping Mall are also within 1 mile (2 km).

NanChang Hotel Reviews

Reviews

5.6
Rating 10 - Excellent. 2 out of 22 reviews" "
Rating 8 - Good. 6 out of 22 reviews" "
Rating 6 - Okay. 4 out of 22 reviews" "
Rating 4 - Poor. 5 out of 22 reviews" "
Rating 2 - Terrible. 5 out of 22 reviews" "

6.4/10

Cleanliness

6.2/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Poor

Paul

Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing Place
Very disappointing place. On Hotels.com they said they were four or five star hotel. They are maybe 2.5 stars. They said they had a business centre. They did not. They said they provided wireless internet. There was no internet available on my floor the entire time I was there. They claimed to have seven restaurants. Nope. The wallpaper was peeling off the walls. The carpets and coverings were stained. The check in (entrance) area had action movies blaring from morning till late at night, which gave the place a trashy feel. Location is very central. Bed was very good. Though the upholstery and carpets were stained, the room was clean.

8/10 Good

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Westlands Location - Caveat Emptor
Good location in Westlands and if you get it at a good price, it is a good value. The hotel targets Chinese travelers so food, TV, and staff or oriented to this. It is like going to China in Kenya. Best to book online and not at hotel as some personnel seem to want to cut their own side deals that are more expensive than booking online.

8/10 Good

Steven

Liked: Property conditions & facilities
Westlands on a Budget - Food Included
A great option if you are on a budget and need to be in Westlands near the better hotels. Better than the rustic guest houses for the price. Many Chinese visitors stay here and the food is targeted to that audience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience
Excellent experience I had at this hotel. Very good security with two step security cards

8/10 Good

Giuliano, Italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, friendly staff
The hotel is a budget 4 star. My room (301) was very small without a mini bar, the mattress was exceptionally hard. The gym is small, located in front of reception, it requires motivation to be used. Other than that the room was clean, staff was very friendly and efficient, the laundry service works well and the breakfast was good. I bought the rooms at a discounted price, overall the stay was worth the money I spent for it.

6/10 Okay

Lorn, London

Disliked: Property conditions & facilities, room comfort
Functional hotel but dated.
If only this hotel was maintained this would have been a very good hotel. Drainage issues. Leaks from sink. Shower blocked. Room could do with a splash of paint. Window damaged stuffed with tissue. Air conditioning not working . I had to request for a fan. The Lift had finger marks all over it. Reception staff not that friendly. Hotel has good potential. They need to maintain their facilities regularly. Despite these issues l might consider staying at the hotel again because some of the staff were nice and l did feel at home and was made comfortable after l complained. Complaint response was fast and rectified but some issues remained. It got to a point l stopped the complaints and over looked the issues. But the hotel has very good potential.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very small rooms ,
Vert small rooms , even difficult to put your luggage, basic amenities missing

10/10 Excellent

Jacqui, Washington, DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A perfect place in the city
It was a big surprise to find such a nice place in Nairobi. It's in a safe neighbourhood. The room is very clean, bright and well decorated. After staying at several different hotels in/around Nairobi, I finally felt relaxed when I entered this hotel. For a single person, I also got a good price for that small but cosy room. They have two awesome resturants inside the building, which serve authentic chinese food. Overall, it was a highlight of my trip. I highlly recommend this hotel to travelers.
Fired rice noodle you can only find in Nanchang
part of the menu

2/10 Terrible

Annabel, Stockholm, Sweden

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn't recommend this to anyone!
I am usually not one to complain, but I was extremely disappointed by the Nanchang Hotel. They claim to be a 4 star hotel, but this is definitely not 4 star standard. I am astonished by the positive reviews this hotel has gotten, to me they sound like they're describing an entirely different place. Me and my colleague stayed here one night and when we arrived we each got a small room without bed linen. We asked about this and were moved to new rooms, where there was bed linen but no mattresses (only a thin cover on top of a hard bed base and the cover was too small to cover the base). We got new rooms again, where the beds were the same but at least there were mattress covers that were the same size as the bed. The rooms were small and smelled of something strong (smoking is permitted indoors so perhaps this smell was something to cover it up). The bed was really hard and the general standard of the room was way below what you would expect from a 4 star hotel. The restaurant was ok for dinner, but many things from the menu were unavailable. At breakfast I asked if there was meat in the noodles and rice (as I am a vegetarian) and was told no, but after taking one bite I realized that there definitely was meat in it. I asked if I could book a taxi to go to one of the top tourist destinations in Nairobi, but I got a driver who wasn't a taxi driver (probably just a friend of someone in the hotel). He tried to charge me 3 times the normal price and had to stop several times al

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
corrupt staff.
awful. Corrupt staff. Stay away from the housekeeper called Rop.