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Reviews of Erica Residences

4 out of 5
Erica Residences
Garden Road Apartment No 7C, Nairobi, Nairobi County

Reviews

8.0

Very good

Rating 10 - Excellent. 8 out of 12 reviews" "
Rating 8 - Good. 1 out of 12 reviews" "
Rating 6 - Okay. 0 out of 12 reviews" "
Rating 4 - Poor. 0 out of 12 reviews" "
Rating 2 - Terrible. 3 out of 12 reviews" "

8.8/10

Cleanliness

6.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

mary

Liked: Cleanliness, amenities, property conditions & facilities
Lovely place
Stayed 2 nights in May 2024

10/10 Excellent

mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely place in westlands very good service esp Shila was best housekeeping will go there again
Stayed 2 nights in May 2024
Response from Rachael. on 27 May 2024
Hello Mary. Thank you for the positive feedback. We look forward to hosting you again, and will be sure to appreciate Shila for the the good housekeeping. Thank you.

2/10 Terrible

REBECCA

Travelled with family
Liked: Cleanliness, property conditions & facilities
They brought someone to sleep/they rented out the 2nd room. Who does that? Am glad the 2nd guest refused to share. I wasnt their, my mom was when the 2nd guest came, if i were there...i would have raised hell.
Stayed 3 nights in Apr 2024
Response from Rachael on 27 May 2024
Hello Rebecca,Apologies for the inconvenience caused. The room that had been booked was in a shared apartment. The private room was ensuite but the living room and kitchen were shared. Once again, apologies for the miscommunication, as we look to ensure our guests get the best possible stay on our property. Thank you.

10/10 Excellent

Mahamed

Travelled with family
Liked: Cleanliness, property conditions & facilities
Nice and convenient
Stayed 1 night in Apr 2024
Response from Rachael. on 27 May 2024
Thank you for the positive review. We look forward to hosting you again in future.

10/10 Excellent

Vishnu

Stayed 3 nights in Mar 2024
Response from Rachael on 27 May 2024
Thank you Vishnu for your positive review. We look forward to hosting you again.

10/10 Excellent

Margaret

Stayed 20 nights in Feb 2024

10/10 Excellent

Soy

Liked: Cleanliness, property conditions & facilities
I honestly felt at home.Definitely my go to place.
Stayed 4 nights in Feb 2024
Response from Property Manager on 6 Mar 2024
Thank you for staying with us and we look forward to hosting you again when you are in Nairobi.

8/10 Good

Mathew

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Erica Residences was a great fit for our family for the budget that we had. It is an 8-story apartment building with a reception office on the 3rd floor. Someone from reception reached out to us prior to our arrival and gave us clear instructions for checking in which was especially helpful as we arrived in the middle of the night. The next morning, reception checked in on us to make sure everything was okay. We had a broken coffee pot and a light out in the bathroom and they replaced both within a few hours. The 4-bedroom deluxe apartment is technically a 3-bedroom apartment with an additional studio attached through the outside balcony. We weren't aware of this ahead of time, but it worked well for our family since our parents were traveling with us. It gave them a bit of their own space and yet still fully connected to our apartment. The apartment was well labeled in Google Maps so it was easy for us to get Ubers to get around town. There is a small grocery store/pharmacy within a 5 minute walk where we were able to get bread, eggs, milk, chips, a few fresh produce, and ice cream. Erica Residences has its own housekeeping staff that came in and changed linens and cleaned twice during our week long stay. Overall, it was a really great property. *The only reason I gave it a 4 for property condition was that some of the cabinets are starting to take some wear and tear (loose or missing handles or a broken shelf).
Stayed 2 nights in Jan 2024
Response from Property Manager on 6 Mar 2024
Thank you Matthew for your honest and great review of our property. We appreciate that you chose to stay with us. We shall check on the wear and tear but am happy you enjoyed your stay. We look forward to hosting you again when you are in Kenya.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location is awesome, quiet and the property is as it appears on the photos. The studio was very clean and also has Netflix. Sheila the house Keeper and Hilda were very helpful and friendly. I recommend this place to anyone visiting Kenya and I will definitely come back again.
Stayed 1 night in Jun 2021
Response from Mouni Residences Team on 23 June 2021
Thank you for staying with us. We look forward to hosting you again!

10/10 Excellent

EricGithaiga, Doha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Apartment 7C. The space definitely offered me the homely feeling I was looking for and the decor was also well done. The staff I encountered during my stay were pleasant and respectful.
Stayed 3 nights in Oct 2019
Response from Hilda on 28 Oct 2019
Hi Eric, Thank you for staying with us and we are happy that you loved your stay. We look forward to hosting you again in the future! Mouni Residences Team.

2/10 Terrible

Thor Andrè

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reception or info regarding key to the apartment. Very bad standard in the apartment. A tiny room, not a studio apartment!! Very dirty. No towels, no toilet paper. Shared balcony with access to room from others. Very bad.
Stayed 9 nights in Dec 2019
Response from Hilda on 22 Dec 2019
Hello Andre, Its unfortunate that your stay with us was not enjoyable. As discussed with our property Manager, you booked a Studio while you had expected an entire apartment. We have larger spaces like 3BR and 4BR apartments that are able to accommodate those looking for space. Our properties are also serviced and house keeping is done daily so towels, soap, shampoo and shower caps are replaced and available for every guest. We shall review our listing and ensure that there is nothing that indicates the space is larger than expected. Its our hope is that in the future you book a larger space to avoid disappointment. Regards, Mouni Residences Management.