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Reviews of Best Western Nairobi Upper Hill

3.5 out of 5
Best Western Nairobi Upper Hill
2nd Ngong Avenue, Nairobi

Reviews

9.2

Wonderful

Rating 10 - Excellent. 94 out of 151 reviews" "
Rating 8 - Good. 49 out of 151 reviews" "
Rating 6 - Okay. 7 out of 151 reviews" "
Rating 4 - Poor. 0 out of 151 reviews" "
Rating 2 - Terrible. 1 out of 151 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

JAMES

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was adequate, clean, quiet. Breakfast was very good. Location was convenient to my business meetings and to good restaurants. Good value for money.
Stayed 2 nights in Feb 2024
Response from madam p on 4 Mar 2024
Dear James,Thank you for staying with us at Best Western and for your feed back. We are glad that you enjoyed your stay.We look forward to welcoming you again to Best Western. Kind regardsPauline

10/10 Excellent

Grace

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place - peaceful amenities like pool shared with Fairview. Good bed, room, and food options.
Stayed 9 nights in Jan 2024
Response from Bridget on 14 Feb 2024
Dear Grace ,It was a pleasure having you and we are happy that you enjoyed your stay with us, and we look forward to welcoming you back.

8/10 Good

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Bridget on 15 Feb 2024
Dear Sara, we thank you for your feedback and we are hoping to welcome you back.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from Bridget on 15 Feb 2024
Dear Adrian, we are grateful for your feedback, and we look forward to welcoming you back!

8/10 Good

Dut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and close to town and there are a number of good restaurants in the area.
Stayed 1 night in Jan 2024
Response from Bridget on 18 Jan 2024
Dear Dut,It was a pleasure having you and we are happy that you enjoyed your stay with us, and we look forward to welcoming you back.

8/10 Good

Salima

Response from Bridget on 15 Feb 2024
Dear Salima, thank you for your feedback we look forward to welcoming you back.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Peter. on 30 Oct 2023
Dear David,It was a pleasure having you and we are happy that you enjoyed your stay with us, and we look forward to welcoming you back.Warm regards,Peter.

10/10 Excellent

Catalina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this Hotel. It was very convenient for both business and vacation. The staff are absolutely amazing. I felt very good. I would come back definetely.
Response from Bridget on 10 Oct 2023
We are happy that you enjoyed your stay with us, and we appreciate your positive feedback! we look forward to welcoming you back!

10/10 Excellent

Krishna Kumar

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Aug 2023
Response from madam P on 31 Aug 2023
Dear Kumar,I trust that you enjoyed your stay with us

8/10 Good

Shakeeb

Stayed 4 nights in Jul 2023
Response from madam P on 31 Aug 2023
Dear ShakeebI trust that you enjoyed your stay at Best Western.Thank you for staying with us.Kind regardsPauline

8/10 Good

Scott

Business traveller
Liked: Staff & service, property conditions & facilities
Cheap and cheerful and clean with a very nice garden nad garden bar
Stayed 3 nights in Jun 2023
Response from madam P on 14 June 2023
Thank you for staying at Best Western Nairobi. We are glad that you enjoyed your stay.We look forward to hosting you again to Best Western Nairobi Upper Hill

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal
Stayed 3 nights in May 2023
Response from Best Western on 9 June 2023
Dear EllenThank you for staying with us and for the complements received. We look forward to welcoming you back soon..

8/10 Good

Noor Jihan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful including front desk and kitchen. I appreciated that they arranged and early big morning breakfast for us and we had access to the Fairview restaurants.The only downside was no AC in our room and no elevator on our side as we were on the 4th floor.
Stayed 2 nights in May 2023
Response from madam P on 30 May 2023
Dear Noor,Thank you for your feedback.We are pleased that you enjoyed your stay with us.We note that you were on the 4th floor, kindly let us know next time that you stay with us that you require a room with an elevator, and we shall allocate. Please note that all rooms at Best Western Nairobi Upper Hill are NOT FITTED with AC. They ALL have AIR FANS.We look forward to be of service.

10/10 Excellent

Brent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2023
Response from madam P on 25 Jan 2023
Dear Brent,Thank you for your response.We hope that you enjoyed your stay with us.Kind regardsPaulineBest Western Reservations

10/10 Excellent

Dean, Raleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The connection with the Fairview Hotel is a key positive for this property.
Stayed 1 night in Nov 2022
Response from madam P on 21 Nov 2022
Thank you for your feedback.We are glad that you enjoyed your stay at Country Lodge

10/10 Excellent

Heather

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very safe upscale hotel with two restaurants across the street from the Israel Embassy. We discovered there are two names to this property. Be sure to book as the Fairview Hotel for better rooms and poolside. The "Town Lodge Upper Hill " rooms were no where near as nice. I paid for an upgrade for my business trip and returned three times. The staff was very helpful and the food was great.
Stayed 1 night in Jun 2022
Response from FHL on 5 July 2022
Dear Heather Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Shari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel!
I loved staying at this hotel. It was comfortable, clean, good food, friendly and efficient staff, and a great location.
Stayed 11 nights in May 2022
Response from FHL on 22 June 2022
Dear Shari Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Jean-Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from FHL on 9 Mar 2022
Dear Jean-Marc Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good friendly welcome and service from all the staff.
Stayed 1 night in Nov 2021
Response from FHL on 7 Dec 2021
Dear Alan Thank you for stay with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

8/10 Good

Richard, Vancouver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still one of my favourite places to arrive in Nairobi.
Stayed 1 night in Nov 2021
Response from FHL on 17 Nov 2021
Dear Richard Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Eelco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up, would stay again
Very good stay. Good to reach, calm, good food and friendly staff.
Stayed 4 nights in Oct 2021
Response from FHL on 14 Oct 2021
Dear Eelco Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Dean Edward, Raleigh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Wonderful gardens. Great food. Good exercise room.
Stayed 1 night in Oct 2021
Response from FHL on 13 Oct 2021
Dear Edward, Thank you for staying with us and for the compliments received. We are glad you enjoyed your stay and look forward to welcome you back soon. Kind regards Management

10/10 Excellent

Ø Garcia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Sep 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020
Response from The CLHG Team on 26 Feb 2020
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2019
Response from Stefan on 25 Dec 2019
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, the staff at Town Lodge Upper Hill were wonderful. Very nice place to stay and I highly recommend it.
Stayed 2 nights in Dec 2019
Response from The CLHG Team on 17 Dec 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and that our staff WOW'd you as always with their great service! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 6 nights in Nov 2019
Response from The CLHG Team on 25 Nov 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

willem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had stayed most often at
Stayed 3 nights in Nov 2019
Response from The CLHG Team on 25 Nov 2019
Dear Willem Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, the ability to access the Fairview restaurants and pool and grounds was wonderful.
Stayed 6 nights in Nov 2019
Response from The CLHG Team on 21 Nov 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Myriam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from The CLHG Team on 11 Nov 2019
Dear Myriam Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is reasonably priced for Nairobi and had all the amenities you need, the breakfast is very tasty and filling and you can also use the facilities at the adjoining Fairview which are great. The staff are really friendly and helpful, in particular Valentine who personally greeted me by name every day and really looked after me, making me feel like it was a home from home. Would have no hesitation in recommending.
Stayed 3 nights in Oct 2019
Response from Stefan J van Rensburg on 28 Oct 2019
Thank you for the kind words and review. We enjoyed being your host in Nairobi and hope to see you soon.

10/10 Excellent

Billy, Idaho, USA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Town Lodge is my go to place in Nairobi, reliable safe taxi drivers, super staff, quiet clean affordable rooms, great selection of excellent restaurants and a can’t beat complementary breakfast. My ninth year !
Stayed 1 night in Oct 2019
Response from The CLHG Team on 23 Oct 2019
Dear Billy Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We look forward to welcoming you 'home' again soon.  With kind regards

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The Town Lodge is connected to and basically the discount side of the Fairview Hotel. Other than smaller rooms and a simpler breakfast, the high standards of the Fairview apply at the Town Lodge. Of particular note, in a country where hotels are expensive and service is poor, the Town Lodge is a real deal and the service is impeccable.
Stayed 2 nights in Oct 2019
Response from The CLHG Team on 14 Oct 2019
Dear Kerry Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate your awesome feedback and the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Town Lodge is in a great location. The rooms are good and the beds very comfortable! The level of service is very good and staff are friendly. At the weekend we enjoyed an excellent breakfast in the adjoining Fairview Hotel.
Stayed 3 nights in Aug 2019
Response from The CLHG Team on 2 Sept 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay here every time I come to Nairobi which is about twice a year. Always very nice and accommodating. Highly recommended.
Stayed 1 night in Aug 2019
Response from The CLHG Team on 28 Aug 2019
Thank you for taking the time to review our lovely hotel. We are delighted that you always enjoy your stay and sincerely appreciate the great feedback and rating! We look forward to welcoming you 'home' again soon.  With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019
Response from The CLHG Team on 6 Aug 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2019
Response from The CLHG Team on 31 July 2019
Thank you for taking the time to review our lovely hotel. We are very pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was pleasing. Staff was professional and polite. Food was good in their restaurant.
Stayed 1 night in Jun 2019
Response from The CLHG Team on 11 June 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great feedback! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Stayed 2 nights in May 2019
Response from The CLHG Team on 24 May 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2019
Response from The CLHG Team on 30 Apr 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
5* Hotel with no water & no communication
There was no water and no communication regarding the status of the water upon check-in by reception. First morning there was a trickle of water, but cold water only! Second morning the guest had to boil a kettle to shave. This is unacceptable for a 5* hotel!! No option given to move to another hotel & we had pre-paid for accommodation - no compensation given - very disappointing!!
Stayed 2 nights in Apr 2019
Response from The CLHG Team on 24 Apr 2019
Thank you for taking the time to review our lovely 2 star hotel. We regret that you were unhappy due to the problem experienced with the water supply which was unfortunately beyond our control. We are committed to kindness and service excellence and hope to welcome you as our guest to our hotels again soon. With kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from The CLHG Team on 15 Apr 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from The CLHG Team on 10 Apr 2019
Dear Malcolm Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great rating! We hope to welcome you as our guest again soon.  With kind regards

6/10 Okay

Jill

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Not up to usual standard
I have stayed here before abd found it perfectly fine. This time though it was not good. The room was very hot and full of mosquitoes. No spray or mosquito nets. But there was a fan on the ceiling so should have been fine but the fan was incredibly noisy. Not notmally noisy but it was banging in quite a scary way. I should have asked for a change of room but my son and i were exhausted. I am disappointed as i usually find this hotel perfectly good. Just unlucky .
Stayed 1 night in Apr 2019
Response from The CLHG Team on 10 Apr 2019
Dear Jill Thank you for taking the time to review our hotel. We regret that your last stay was disappointing and are investigating the issues you have raised. We apologise sincerely that you were not comfortable and hope you will give us an opportunity to redeem ourselves soon. With kind regards

8/10 Good

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from The CLHG Team on 5 Feb 2019
Dear Chris Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
picturse of the pool ad its environs
Stayed 13 nights in Jan 2019
Response from The CLHG Team on 5 Feb 2019
Dear D Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

JOSE BENITO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel for businesstrip to Nairobi
Stayed 3 nights in Jan 2019
Response from The CLHG Team on 30 Jan 2019
Dear Jose Benito Thank you again for the great rating! We hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

JOSE BENITO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business travelers
The best business hotel in Nairobi, great staff, facilities and security with a plus of being able to use Fairview's hotel facilities and all restaurants
Stayed 2 nights in Jan 2019
Response from The CLHG Team on 30 Jan 2019
Dear Jose Benito Thank you for taking the time to review our lovely hotel. We are delighted that you enjoyed your stay and sincerely appreciate the great feedback and rating! We hope to welcome you as our guest again soon. With kind regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2019
Response from The CLHG Team on 17 Jan 2019
Thank you for taking the time to review our lovely hotel. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon. With kind regards

10/10 Excellent

Isobel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Town Lodge
Another excellent stay at Town Lodge. The staff are always so welcoming, and the hotel is clean, comfortable and efficiently run. I was there in the days before Christmas and it was a lovely environment. Thank you, and a very happy new year to all the staff.
Stayed 10 nights in Dec 2018
Response from The CLHG Team on 9 Jan 2019
Dear Isobel Thank you for taking the time to review our lovely hotel. We are very happy that your stay was as good as usual and look forward to welcoming you 'home' again soon. Our very best wishes to you too for 2019! With kindest regards