Ratings based on 178 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
by Beverly from Illinois
Very accessiblePosted 09/02/2014
Pros: Location Location Location
Cons: More coffee in hotel room -
Location: Very close to Baker College, extremely close to shops, restaurants but set back from the street to avoid noise.
Front desk most accommodating hotel I have ever stayed at
by Ron from Chicago, IL
Worst stay ever.Posted 31/12/2013
First, the hotel was in the middle of a remodel. Furniture, carpet and toilets in the hallways. Was told this was a pet friendly hotel, but was met with complaints and harrassment upon arriving, then was charged $60 after I was told there would be no additional fee. The room was disgusting, layer of dust on everything, and housekeepings Idea of making up a room is pulling the comforter up and leaving trash bags for you. Pool is like swimming in a chlorine bath. And if you want to enjoy the school cafeteria breakfast, better get up early , because everything is gone in an hour. Even though there are only 5 people staying in the hotel, all truckers. Save your towels, because there are no extras, was told they were in the laundry. Stayed in the only room without a microwave , and the ice machine will only give you about 5 cubes. Worst hotel stay ever, even for Muskegon. No excuse.
for Everyoneby Campbells
Weekend StayPosted 06/12/2013
Pros: Location was excellent
Cons: Paint and clean hall ways a little
Location: Everything was close shopping, resturants and coffee shops.
Room was very nice. Hall ways needed some cleaning
for Everyoneby Martha from Chicago
Not a bad place at all.Posted 20/11/2013
Pros: The lobby was updated and very clean. The breakfast area was also clean and bright.
Cons: It could use some updating of carpeting and some fresh paint.
We stayed from Wednesday night through Saturday morning. The staff was accommodating with our late arrival and late departure - even allowing us to take a pillow at no charge due to my daughter's surgery 2 days prior to leaving. There were fresh cookies in the afternoon and a very reasonable continental breakfast with many things available even after breakfast hours - including cereal, juice, fruit and coffee. It is an older establishment, but well-kept and clean. Staff were very visible and available. The only issue I had was the rock in the side door propping it open when I came and went. I removed the rock every time I left and when I returned, it was back. I mentioned it and was told they would look into it. Other than that, we found the staff to be friendly, helpful and accommodating and the room was clean and comfortable with plenty of pillows to choose from.
Recommendedby dinkidi from from australia
......cannot take notice of photosPosted 20/11/2013 on Hotels.com
I have already reviewed this hotel with trip advisor......was less than happy...not up to other baymonts that I have stayed with whilst in the states......biggest problem.......no safe for travellers with passports....cash and credit cards......so moved out after one nite and went to the fairfield inn and suites.....
for Everyoneby A verified traveller
for Everyoneby grandma from missouri
Room size small for 2 queen size beds.Posted 05/10/2013
Pros: Staff very acomadating and friendly!
Cons: More space in rooms. More storage space for luggage.
Location: We were attending my sons wedding and it was close. Did find a really nice pie shop that had nice lunch and desserts!
Clean, but not a lot of storage for 2 sets of luggage!! Quiet place and really nice staff.
for Personal Eventby Debbie from Sault
Would visit againPosted 28/09/2013 on Hotels.com
We were very happy to find the hotel so close to all the great shopping! We enjoyed the free dinner provided and breakfast options were very good. Every one was friendly and helpful.
for Business Travellersby A verified traveller
Needs upkeepPosted 21/09/2013 on Hotels.com
Nice people and room was okay, but maintenance and cleaning leave much to be desired. Desk chair had some rather gross looking stains on the seat, shower enclosure had not been cleaned at the top shelf where it meets the wall. They apparently recently upgraded to a curved shower curtain, but did nothing to repair the wall where the old curtain rod had been mounted. It looked very bad. Also the ventilating fan grate in the bathroom had not been cleaned in ages, very dirty.
Recommendedby Jean from Canton, MI
HotelPosted 19/09/2013 on Hotels.com
This hotel is in need of extensive updating. Carpeting in rooms and hallways looked old and filthy. Unless updated, would not stay there again.