Hi TerrenceWe have not seen this comment or feedback before and have no idea what the issue was or the area of concern.As you have departed the motel and left this review and rating without advising staff of any issues of concern, one of our staff will call you to identify what the issue was so we can address it immediately.We do suggest if you are staying anywhere and there is an issue with your accommodation to advise staff straight away so the matter can be resolved.

Thankyou for your feedbackWe appreciate and hope to see you again

Hi AineThank you for your review. We are sorry to hear that the mattress was not suitable. This mattress was recently replaced and are normally very comfortable to sleep on, based on feedback from prior guests.If you do happen to need to book again in the future please call our friendly staff to assist you in booking an alternate room that maybe more suitable

Hi JohnThankyou for your review ratingWe hope to see you again

Hi DanyaThankyou for your reviewWe hope to see you again

Hi BarryThankyou for your review.We are very happy to see you enjoyed your stay and hope to see you again

Thankyou for your review and for choosing to stay at the Oval Motel.We hope to see you again

Good morning catharinathankyou for your review and we hope to see you again

HI jamesWe thankyou for the review rating and hope to see you again

thankyou for your reviewWe hope to see you again

Hi J AWe are very happy to see that where are located suited your requirements.We thankyou for your review and hope to see you again

Hi RaeleneWe have looked up you're booking and cannot see any reported issues or concerns regarding your accommodation.As you have left a lower-than-expected rating and no comment we are unable to ascertain where there were problems or issues with your accommodation. If you could contact us direct to advise of any issues to management, we that would be greatly appreciated.

Hi RosThankyou for your review.Looks like you enjoyed your stayWe hope to see you again

Hi KenWe are disappointed to see that your stay was not satisfactory. Other than the issue with the TV that we were not aware of until your last night of stay we cannot identify any issues of concern. We would appreciate if you could call us to discuss any other issues you had with your stay

Hi SeanThankyou for your review. All feedback is appreciated

HI AndrewThankyou for your review. Its fantastic to know that you enjoyed your stay and we hope to see you again

Hi JudyWe always appreciate feedback but are very disappointed to read the above. The phones are always answered with oval motel (.. speaking). If there is a lag in the phone line quite often the caller does not hear this straight away. We have noticed there is an issue there and will address it. Re the receptionist smoking we will speak to the staff member concerned and ensure this does not continue. Sorry for any offence caused. All our rooms are non smoking and the staff that handle linen and cleaning do not smoke so when working or in the vicinity of the workplace. We will look into this as a matter of urgency. If you could please contact the motel direct at your leisure so we can discuss this further with you it would be greatly appreciated. We are sincerely concerned regarding your feedback and will attend to all matters urgently. Please call us to discuss this further

Hi DenisThankyou for your reviewWe appreciate the feedback

Thankyou for your review. We appreciate the feedback

Thankyou for your review. It is appreciated

Hi JenniferThankyou for your review. We have made note regarding the microwave plate and will attend to that and also address the issue with the folding bed.The furniture was all cleaned only 4 weeks ago so we will get this cleaned again. We apologize that these issues have arisen during your stay as we do endeavour to maintain a preventative maintenance program and address any issues that may arise with urgency. We wish you all the best for the new year.

Hi LisaThankyou for the review.We appreciate knowing that you were pleased with your stay. We wish you all the best for christmas and the new year

Hi RobertWe are sincerely sorry to know that the upgrade was not to your liking according to your booking. Occasionally due to unforeseen circumstances we do upgrade bookings, and it is never our intention to disappoint. Moving forward any bookings requiring an upgrade will be contacted with option of free cancellation if not suited or preferred. Thank you for your feedback and we hope to see you again

Hi JessicaWe apologise for the delay in reply to your review.We thankyou for taking the time to provide a review and are pleased to know you were happy with your stayAll the best in the future

Hi Mark Thankyou for your review. We are very pleased to see you enjoyed brekki and yes there is a lot of room for trucks and vehicles with trailers. Thankyou for choosing to stay with us

Hi Chris Thankyou for your review. We appreciate all feedback

Thankyou for your review. The dispensers are provide an opportunity for us to assist in environmental sustainability and reduce waste. Fresh milk is always a lovely way to start the day or end the day with a relaxing evening and warm cuppa. Hoping to see you again

Thankyou for your review. We hope to see you again

Thankyou for your review It is very rewarding to offer quiet and comfortable accomodation and the next day seeing visitors refreshed and ready to continue their journey Hoping to see you again

Thankyou for your review. We appreciate the feedback

Thankyou for your review. Our cleaners strive to achieve the highest standards of cleanliness at all times. We all enjoy seeing meeting and greeting new and existing clientel and hope to see you again.

Hi Wendy. Thank you for posting the excellent rating. We are very happy to see this and will pass on to our staff as well.

Hi Holly Thank you for your review. We are thrilled to hear you enjoyed your stay and will pass this onto our staff as well.

Thank you for taking the time to leave us your feedback. We're so happy you enjoyed your stay.

Hi Marina, we are very sorry to hear that you didn't enjoy your stay. We would have been very happy to address your concerns had you let us know at the time as we do take our guests comfort and satisfaction very seriously. We generally get very positive reviews about how comfortable our beds and rooms are so we were most disappointed to hear that it didn't meet your expectations. The photo's of the property and rooms were all taken here recently but we apologise if you didn't feel it was well represented. We're also sorry that the rubbish in the cottage next door bothered you. The guests staying there filled it up as quickly as we could empty it. The period that you stayed with us was also exceptionally busy so unfortunately we were a little snowed under. This doesn't excuse the fact that your stay wasn't satisfactory and we do appreciate that you took the time to leave us your feedback. We will take your comments on board. Best wishes, Oval Motel

Thank you for taking the time to leave us your feedback. We're so happy you enjoyed your stay.

Thank you for taking the time to leave us your feedback. We're so happy you enjoyed your stay.

Thank you for taking the time to leave us your feedback. We're so happy you enjoyed your stay.

Thank you so much Kerry for taking the time to leave us a review. We’re glad you enjoyed your stay and hope to see you again in the future.