Seasonal outdoor pool

Reviews of Hive Hotel

3 out of 5
Hive Hotel
82 Princes Hwy, Moruya, NSW

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 40 reviews" "
Rating 8 - Good. 14 out of 40 reviews" "
Rating 6 - Okay. 7 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 1 out of 40 reviews" "

9.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Simon

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's refreshing to know in 2024 that the robots have not taken over just yet. At 10am on the dot (check out time), as I stood at the door of my room about to leave with my belongings, a worker (probably one of the proprietors) pounded on the door. I did not give them the satisfaction of answering straight away. I stood at the door, waited a good minute, then opened. "Yes?" I said. "are you leaving?" "Um well I have my bags." "Right. It's just that it's 10 o clock." "And?" Honestly, it's an insult to not give guests at least a five minute grace period to exit your extremely modest accommodation. Yuck. Also, the room was bitterly cold (I accept there's an air conditioner but you tend to keep switching it on and off all night .there's no middle ground). Might I recommend installing some actual insulation?
Stayed 1 night in May 2024
Response from Hive on 19 May 2024
Oh Simon, we are so very pleased you took the time out of your precious day to review your stay. It gives us a chance to have a voice to the guests we have stay that feel it's ok to feel entitled.You see, one of our many jobs as managers is to ensure the welfare of our guests. As a duty of care, if we don't see a guest throughout their stay and check out time comes and goes, we enact due diligence and see if our guests are ok! Promptly at 10am, a Manager knocked (not pounded) on the door with 3 knocks, announcing it was the manager. After waiting several minutes, you opened the door. The exact conversation went as: Manager - "Hello, just seeing you're ok and that you are checking out?" You - "Well, I've got my bag, so what?" Manager - "10 o'clock, so just checking you're ok" You - "Stupid idiot". Manager "Thank you"Had you have mentioned that you wanted extra time, as some people do from time to time, we would have accommodated you and provided you with the extra time you needed.It was then that you walked to your car. Again, after several minutes, you started to drive out.What you have neglected to pass on is that you skidded your way towards reception. But instead of being a mature adult, you rolled down your window and then reached out and threw the room key out your window and it landing in the carpark. Like an entitled immature male, you then skidded off at speed towards our exit, with no consideration for anyone else that may have been in the carpark. By the way, our speed limit is posted at 5kmph and you clearly were much faster than that.Additionally, our modest accommodation, which you paid a whole 85 for, is advertised as basic, dongle style accommodation. The air conditioner, if you took the time to programme, automatically shuts on and off when it reaches the pre-programmed temperature you should have set.We get entitled guests like yourself all the time. Wanting 5 star rooms at rock bottom prices. You want the run of the house without consideration of the rest of the Motel, people or staff. We offer a wide range of accommodation, with friendly staff, spacious grounds and ample facilities. The next time someone makes the effort to check on your welfare, say thank you and appreciate that someone is looking out for you.

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 3 nights in Apr 2024
Response from Hive on 28 Apr 2024
Thanks for the feedback

10/10 Excellent

Pui Kwan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hive on 8 Apr 2024
We are glad you enjoyed your stay

10/10 Excellent

Trish

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Neat and tidy, only draw back was the lack of food options on Easter Sunday. No fault of the hotel though.
Stayed 1 night in Mar 2024
Response from Hive on 1 Apr 2024
Thanks for the feedback. Agreed on the food options, small towns like ours have limited options when it comes to dining options, but in some ways, it encourages forward thinking and good planning.

6/10 Okay

Judy

Travelled with group
Liked: Cleanliness, amenities
Disliked: Staff & service
remote check in - staff unfriendly
Stayed 2 nights in Mar 2024
Response from Hive on 8 Apr 2024
Staff were not unfriendly, just bewildered by the insurmountable amount of questions you could ask. How does where you park or the number of stairs make a difference to your stay?

8/10 Good

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked having a swim in the pool.
Stayed 3 nights in Feb 2024
Response from Hive on 27 Feb 2024
We're pleased you enjoyed your stay with us.

8/10 Good

Marcus

Liked: Cleanliness, property conditions & facilities
great Family room. Very clean and well done. Great big new bathroom.
Stayed 1 night in Feb 2024
Response from Hive on 25 Feb 2024
We're pleased you enjoyed your stay.

6/10 Okay

Rohan

Stayed 3 nights in Feb 2024
Response from Hive on 21 Mar 2024
Thanks for the score. Safe travels.

6/10 Okay

Peter

Travelled with partner
Liked: Staff & service, property conditions & facilities
Property was very good, no interaction with staff so could not rate them. Other guest should have had I bit off thought for other guest and not partied till early hours, very in considerate. Bed was comfortable but pillows should be replaced.
Stayed 1 night in Feb 2024
Response from Hive on 5 Feb 2024
Hello Peter, we appreciate your feedback. Managers and staff were available throughout your stay. We were made aware of the noisy guests during your stay and were spoken to by the Manager on several occasions to lower the noise. They were also spoken to the next morning by Managers about the potential noise complaints. We apologise for the inconvenience. Both beds and pillows are all new. Very hard to please everyone 100% on the time. Safe travels.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a transformation
What a transformation! The renovations are fantastic - lovely spacious rooms and fabulous ensuite.
Stayed 1 night in Feb 2024
Response from Hive on 4 Feb 2024
Thank you for your review. We are pleased you enjoyed your stay. Safe travels

10/10 Excellent

maree

Travelled with family
It’s simply a good room
Stayed 1 night in Jan 2024
Response from Hive on 29 Jan 2024
We're pleased you enjoyed your stay.

6/10 Okay

Emmanuel

Travelled with family, Travelled with family and small children
Not very good but its ok if you other option
Response from Hive on 23 Jan 2024
Emmanuel, we are curious as to what was not very good? The room is fully renovated. A bath, walk in shower with rainforest shower. Ground floor with parking in front of the room. Curious also as to why you have waited until now to post your review when you stayed in October last year.

10/10 Excellent

Timothy, Arana Hills

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel bed have slept in for years. The room on ground floor was renovated and thus had a new feel. Room had appliances and enough utensils to allow us to eat in on a rainy night. Large bathroom and shower with plenty towels. Good location close to shops and some dining. Big Carpark. Grounds need a little work, however pool area looks welcoming. Well done Hive Hotel.
Stayed 1 night in Jan 2024
Response from Hive on 20 Jan 2024
We are pleased you enjoyed your experience with us. For a guest to make a comment on our grounds means the extreme hard work that has been carried out in the last 6 months is having an impact visually. Stay tuned for further clean up updates and grounds to improve even further.

10/10 Excellent

Karen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms , modern with large bathroom. Pool was great for an afternoon swim
Stayed 2 nights in Jan 2024
Response from Hive on 14 Jan 2024
We are pleased you enjoyed your stay. See you next time.

8/10 Good

Esther

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The accommodation was very clean, had been room had been updated. The bathroom was large with a great walking shower. Staff were friendly.
Stayed 1 night in Jan 2024
Response from Hive on 13 Jan 2024
Hello Esther. Thank you for your review. We are pleased you enjoyed your stay with us. Safe travels and see you next time.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good, no problems at all.
Stayed 1 night in Jan 2024
Response from Hive on 10 Jan 2024
We're pleased you enjoyed your stay. See you next time.

10/10 Excellent

katayoun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very convenient, close to shopping, fully renovated and well furnished
Stayed 1 night in Jan 2024
Response from Hive on 10 Jan 2024
We're pleased you enjoyed your stay with us. Safe travels. See you next time.

8/10 Good

RAYMOND

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed in the cabins behind the motel units. The cabins were for a single person, and they had all the items you would need for a stay,including towels to use at the swimming pool.
Stayed 2 nights in Dec 2023
Response from Hive on 26 Dec 2023
We are pleased you enjoyed your time with us. Our cabins, whilst basic, contain everything you need while being immaculately clean

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Dec 2023
Response from Hive on 26 Dec 2023
We're pleased you enjoyed your stay.

6/10 Okay

brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioning in my room didn’t work
Stayed 1 night in Dec 2023
Response from Hive on 9 Dec 2023
Brian, we have just checked the air conditioner in you room and it works perfectly. You may have wanted to check the settings, or even contacted the Hotel and we could have fixed the issue at the time.

8/10 Good

MOHAMMAD RAFIUR, CAMPSIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed for a night and found everything required. Very clean room. Toilet was a winner which was clean and spacious. Very easy self-check in and checkout. Happy to receive a call from the hotel before we checked in for a heads up. Pillow could have been a bit more softer and comfortable. Will come back again and recommend highly.
Stayed 1 night in Nov 2023
Response from Hive on 1 Dec 2023
We are pleased you enjoyed your stay

8/10 Good

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2023
Response from Hive on 17 Dec 2023
We are pleased you enjoyed your stay. See you next time.

8/10 Good

Kerrin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hive on 1 Dec 2023
Thank you for your feedback,

10/10 Excellent

CHENG

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful place, it’s really clean room with new kitchen. Highly recommended!!
Stayed 1 night in Oct 2023
Response from Hive on 1 Dec 2023
Thank you for your review.

2/10 Terrible

JEFFREY

Disliked: Staff & service, property conditions & facilities
service was non existant - room was like a shipping container - no soap - hot tap had cold water - cold tap had hot water- no parking spot for car- If I new what I know after spending a night - I would have never booked a room worst place i hjave ever stayed in
Stayed 1 night in Oct 2023
Response from Hive on 1 Dec 2023
Our Standard cabins have never been anything promised other than what is in the photos on the website. For 95 per night, they cabin had everything a budget conscious traveler would want. Clearly you are a budget conscious travel yourself. We checked your water supply and it functioned as required. There is no designated parking for any vehicles on the property. Parking is a first come first serve basis. Your opinion is yours, maybe next time, if you are not satisfied with your budget cabin, come and see the staff and we will provide you with upgarde options.

8/10 Good

Abolhassan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Entering to the assigned unit for some elderlies is hard to manage, using the automatic key dispenser. The use of machine for late time enter might be possible but not for people who arrive late in the afternoon. Having a “face” to talk to, after driving for a long time to get to the hotel, is a positive gesture towards the arriving guests.
Stayed 1 night in Oct 2023
Response from Hive on 22 Oct 2023
Hello, we are pleased you enjoyed your stay. Whilst we would enjoy greeting each and everyone of our guests, the harsh reality is that you may have come across news stories that all of rural business and hospitality are facing critical staff shortages. We simply do not have the staff to man a country motel reception 24 hours a day for the guest that wants the human interaction. We offer the kiosk so that guests can still check in, enjoy the motel facilities and enjoy a pleasant stay. We trust you appreciate that we have staff on reception whenever possible.

8/10 Good

Carl

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly and quiet dog friendly accomodation for budget traveller
Stayed 1 night in Oct 2023
Response from Hive on 1 Dec 2023
Thank you for your feedbaack.

4/10 Poor

Kathryn

Stayed 2 nights in Sep 2023

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Hive on 17 Dec 2023
Glad you enjoyed your stay with us.