Front of property - evening/night

Reviews of Monteverde Lodge & Gardens by Böëna

4 out of 5
Monteverde Lodge & Gardens by Böëna
Monteverde, Monteverde, Puntarenas

Reviews

9.4

Exceptional

Rating 10 - Excellent. 262 out of 358 reviews" "
Rating 8 - Good. 72 out of 358 reviews" "
Rating 6 - Okay. 21 out of 358 reviews" "
Rating 4 - Poor. 3 out of 358 reviews" "
Rating 2 - Terrible. 0 out of 358 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and grounds were kept in immaculate condition. We were greeted by the front desk staff eagerly and they offered a lot of help as we checked in and later booked some excursions in the area. All of the staff that we interacted with were friendly, polite and helpful. The staff went out of their way to make sure we had what we needed. The room we stayed in was an older room located on the ground floor below the restaurant area. The room was comfortable and had a nice private outdoor terrace overlooking the gardens. The room felt like it could use a modern refresh, but it was functional. The hotel also had a fantastic orchid room that had fresh air and calming natural light. This room felt underused despite it being set up for dining or drinks. The restaurant on site has a wood burning fireplace for ambiance in the evening, and has a lovely large open air seating area to enjoy happy hour drinks while watching the sunset, or enjoying breakfast.
Stayed 4 nights in Mar 2024
Response from Andres on 26 Mar 2024
Thank you Ian for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your overall experience at our lodge and that our staff provided excellent service throughout your stay. We're delighted to hear that you found your room comfortable and that you enjoyed the private outdoor terrace overlooking the gardens. Your feedback regarding the need for a modern refresh is noted, and we will certainly take it into consideration as we continue to improve our accommodations.It's wonderful to hear that you enjoyed the ambiance of our orchid room and the open-air seating area at our Restaurant El Jardín. We're glad you were able to relax by the wood-burning fireplace and take in the sunset during happy hour!Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable stay in the cloud forest of Monteverde!

10/10 Excellent

Jolanta

Stayed 1 night in Feb 2024
Response from Andres on 22 Mar 2024
Thank you Jolanta for your rating! We hope you enjoyed exploring the unique cloud forest of Monteverde.

10/10 Excellent

Richard, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The setting is beautiful and the restaurant is amazing! The staff were very friendly and helpful. We had two fantastic tours with Donald, who was a limitless source of knowledge and enthusiasm. His tours were a major highlight because he was so excited to share the local wildlife with us. All in all a very peaceful and relaxing stay.
Stayed 2 nights in Feb 2024
Response from Andres on 29 Feb 2024
Richard, thank you for sharing such a wonderful review! We're delighted to hear that your stay at Monteverde Lodge was peaceful and relaxing.It's fantastic to know that you enjoyed the beautiful setting and had an amazing dining experience at our restaurant El Jardín. We're thrilled that our staff, especially Donald, made your tours a major highlight with their enthusiasm and knowledge. Donald's passion for local wildlife truly shines through, and we'll be sure to pass on your compliments.If your travels bring you back to this enchanting cloud forest, we'd be thrilled to welcome you again to Monteverde.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for three cloud forest tours.
Stayed 4 nights in Feb 2024
Response from Andres on 1 Mar 2024
Steven, we deeply appreciate your review and kind comments about our location and accessibility to tours.

10/10 Excellent

Erin, San Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food is spectacular and breakfast is included.
Stayed 4 nights in Feb 2024
Response from Andres on 25 Feb 2024
Erin, we appreciate your rating and review of our El Jardín Restaurant!

10/10 Excellent

JF

Stayed 1 night in Feb 2024
Response from Andres on 22 Mar 2024
We appreciate your rating! We hope to have you back in a future visit to Monteverde.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and facilities were clean and beautiful. All the surroundings are beautiful and well taking care. Love the garden. The dinning it was great as well
Stayed 2 nights in Feb 2024
Response from Andres on 7 Feb 2024
Gabriela, we deeply appreciate your rating and kind words about your experience at our lodge and culinary experience at our El Jardín Restaurant!

10/10 Excellent

David S

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff
Stayed 2 nights in Jan 2024
Response from Andres on 25 Jan 2024
Thank you David for your rating and kind words of our lodge and our amazing staff! We hope to have you back in Monteverde in the near future.

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic facility with friendly and attentive staff. This was our second stay and we are planning to return next year.
Stayed 5 nights in Jan 2024
Response from Andres on 23 Jan 2024
Thank you Warren for your kind words and review of your stay at Monteverde Lodge! We appreciate your shout-out to our amazing staff. Looking forward to seen you next year.

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Missed morning coffee
Nice hotel, lovely grounds and very friendly, efficient staff. Tea/coffee making facilities would be an improvement; we would have enjoyed a coffee on our balcony early morning but no facilities to make one. No room/hotel info, no iron. Town is very close by so convenient location.
Stayed 2 nights in Dec 2023
Response from Andres on 13 Dec 2023
Thank you Jacqueline for your recommendation of your lodge and our shoutout to our amazing staff. We appreciate your feedback on the coffee/tea in the room, even though it can be requested, we are working on setting them up in the rooms. We hope you had a great time exploring the cloud forest of Monteverde.

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Andres on 2 Jan 2024
Thank you John for your rating of your stay with us!

10/10 Excellent

Aakar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Andres on 2 Jan 2024
Thank you for your rating!

10/10 Excellent

Nandini

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lush greenery everywhere. Had a stream running next to our room! Complete privacy and great ambience. Very well maintained property. Had two trails in this property. And they allow guests to do trails (one is quite a challenge) on sister property. Excellent view from deck of other property. Staff is very nice. Breakfast was included and was good. Rooms very clean. And good decorations. The only issue we had was they have their some of the closet space inside the bathroom (which is quite big). But it's a hassle to use it. Other than that no issues.
Stayed 4 nights in Nov 2023
Response from Andres on 12 Dec 2023
Thank you for taking the time to share your experiences with us, at our Restaurant El Jardín and our amazing staff. We also appreciate your feedback on the bathroom space. We can only improve.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel to stay in the Monte Verde or Santa Elena area, walkable distance to the latter and the rooms, staff and food is amazing at the hotel
Stayed 3 nights in Nov 2023
Response from Andres on 1 Dec 2023
Joshua, we deeply appreciate your kind words about your stay, our Restaurant El Jardín and our amazing staff! Pura vida from the cloud forest of Monteverde!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Andres on 29 Oct 2023
David, we appreciate your rating of your stay at our lodge! We hope you enjoyed exploring the cloud forest of Monteverde.

10/10 Excellent

Claire

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We LOVED this lodging. It is simple and beautiful. The staff could not have been more responsive or helpful. The breakfast included was excellent. It’s very close to lots of adventure/activities. And while it has a feeling of total seclusion, it is just a 5 minute walk to town where there are several great restaurants where we had some delicious meals with local fare. Highly recommend this property!
Stayed 4 nights in Oct 2023
Response from Andres on 29 Oct 2023
Thank you Claire for your enthusiastic recommendation of your stay at our lodge! We hope you enjoyed exploring the cloud forest of Monteverde.

10/10 Excellent

Enrique

Stayed 4 nights in Sep 2023
Response from Andres on 23 Nov 2023
Thank you Enrique for your rating! We hope you had a great time at our lodge and exploring the lush cloud forest of Monteverde.

10/10 Excellent

Laura

Stayed 2 nights in Sep 2023
Response from Andres on 11 Oct 2023
Thank you Laura for your rating! We hope to have you back in the near future in Monteverde.

6/10 Okay

Deborah

Liked: Cleanliness
Disliked: Property conditions & facilities
We had to change rooms due to a strong fragrance. The next room was much better but when we turned on the bathroom fan it smelled again - poor ventalation caused both of us headaches so we did not spend much time at the property for the three nights we booked. We wanted to dine there but it's close to $20 CDN for just a cocktail. No wonder the dining area was empty. It rains every night and the hotel does not offer TV so it was boring come the evening. On a positive note the breakfast was very enjoyable and Rebecca was most helpful to ensure our laundry was taken care.
Stayed 3 nights in Sep 2023
Response from Andres on 4 Oct 2023
Hello Deborah, we apologize for the discomfort you experienced with the room fragrance and ventilation. Your feedback is valuable, and we will address these concerns to improve our accommodations. We're glad Rebecca could assist you with your laundry and that you enjoyed our breakfast. We understand the importance of providing value, and we will review our pricing to ensure it aligns with our guests' expectations. Thank you for your input; we hope to offer you a more satisfying stay in the future.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice breaffast Check out the trails on the hotel property. Excellent bird opportunities including toucan and quetzal. The rooms are very comfortable but if you want a quality view from your veranda you will need to opt for the more expensive rooms.
Stayed 3 nights in Aug 2023
Response from Andres on 26 Aug 2023
Thank you Thomas for taking the time to share your experience at our lodge, gardens and our El Jardín Restaurant. We hope you enjoyed exploring the cloud forest of Monteverde.

10/10 Excellent

Henri-Claude

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with a friendly professional staff and a great kitchen.
Stayed 3 nights in Jun 2023
Response from Andres on 21 June 2023
Thank you for your kind words of your stay, our amazing staff and our great cuisine at El Jardin Restaurant.

10/10 Excellent

Irene, Camarillo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful and the breakfast is great! The beds were comfy too.. we liked that they had a drinking water dispenser where we can fill up our water bottles. So no need to buy water bottles. Staff was very attentive. The hotel is close to town. Less that a 5 min drive where there a multiple eating options. Very convenient I do wish that the rooms had a tv. I like to watch tv to unwind after a busy day.
Stayed 2 nights in Jun 2023
Response from Andres on 16 June 2023
Irene, we deeply appreciate your rating and kind comments about your stay at our lodge, our amazing staff, location. We also thank you for your feedback.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and everyone on staff were wonderful. The window in the bathroom was facing the hall and was open so it could get noisy but wasn’t a big impact to our stay.
Stayed 2 nights in May 2023
Response from Andres on 7 June 2023
Thank you Patricia for your review of your stay at our lodge. We also thank you for your feedback of the bathroom's window.

10/10 Excellent

Bria

Stayed 2 nights in Jun 2023
Response from Andres on 3 July 2023
Thank you for rating!

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Andres on 14 June 2023
Thank you Jon for your rating! We hope you enjoyed exploring the cloud forest of Monteverde!

10/10 Excellent

Allison

Stayed 2 nights in Feb 2023
Response from Andres on 30 Apr 2023
Thank you Allison fo your rating of your stay!

10/10 Excellent

Elvira

Stayed 3 nights in Apr 2023
Response from Andres on 7 June 2023
Thank you Elvira for your kind review!

10/10 Excellent

Taylor

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Mar 2023
Response from Andres on 30 Apr 2023
Thank you Taylor for the rating of your stay!

8/10 Good

Jeff and Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was excellent. Every meal was a treat. Great service and great location.
Stayed 2 nights in Feb 2023
Response from Andres on 2 Mar 2023
Thank you Rebecca and Jeff for your review and highlighting your dining experience, our amazing staff and location.

10/10 Excellent

Christoph, San Jose

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and location. Staff was wonderful.
Stayed 1 night in Jan 2023
Response from Andy on 14 Jan 2023
Thank you Veronica for your kind review of your stay, location and our amazing staff!

10/10 Excellent

munir

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thoroughly enjoyed staying there
Response from Andres on 14 Dec 2022
Thank you for sharing your review of your stay at our lodge!

8/10 Good

Pamela, Tucson

Stayed 4 nights in Dec 2022

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Monteverde lodge & Gardens review
The service wss fantastic. The staff new your first name from our first dinner onward. They were super courteous, very professional abd most importantly friendly It appeared that they realky enjoyed their job. I highly recommend staying here to anyone. The food was fantastic....
Stayed 3 nights in Nov 2022
Response from Andres on 28 Nov 2022
Thank you Brent for your high recommendation of your stay at our lodge! We appreciate your shout out of our amazing staff, who are locals who want to make guests feel right at home.

10/10 Excellent

Christine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely beautiful. Well worth a stay while in monteverde. Close to town - 15 minute walk but situated in a quiet area.
Stayed 3 nights in Nov 2022
Response from Andres on 14 Dec 2022
Thank you Christine for your review of your stay at Monteverde Lodge and Gardens! Indeed our location is close to town yet secluded. :)

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing accommodations. Cant say enough greatness about the staff, very accommodating. Erik is a very special person, on the wait staff. Pura Vida !! The team at reception fantastic today. Property is beautiful, many hiking trails, Shout out to Rolando too !!
Stayed 5 nights in Nov 2022
Response from Andrés on 18 Nov 2022
Thank you Lynne for your kind words and review of your experience at our lodge and specially your shout out to our amazing staff members!

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff in every department was outstanding. Especially the front desk. In particular, I'd like to say that Jason and Rebecca M. were particularly attentive and helpful. They went out of their way to make sure that everything was perfect. As long as they are there, we will return. They are true hospitality professional.
Stayed 2 nights in Jun 2022
Response from Andres on 4 July 2022
Doug, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated, specially your shout out to our amazing staff. We hope to have you back in the near future!

8/10 Good

NURE, NEW YORK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with excellent restaurant albeit overpriced because they offer New York process… hotel is expensive for what it offers and there were s few broken fixtures in the bathroom which is not acceptable at these process… most attractions near the area and around Costa Rica felt too touristy (tourist traps).
Stayed 1 night in Jun 2022
Response from Andres on 4 July 2022
We are grateful that you took the time out to leave us a review of your stay at Monteverde Lodge. Your feedback helps us to improve service for future guests.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful! Excellent service, gorgeous gardens and delicious food
Stayed 4 nights in Jun 2022
Response from Andy on 25 June 2022
Thank you Manuel for your review of your stay at our lodge. We appreciate your shout out of our expansive gardens, dining experience and our amazing staff!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet very attentive staff nice fire near the bar lovely heated pool no complaints on any given level!!!
Stayed 2 nights in Jun 2022
Response from Andy on 25 June 2022
Thank you Stephen for taking the time to review your experience at our lodge and the special shout out to our amazing staff!

10/10 Excellent

nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extraordinary cloud forest hotel. Garden pathways around the property to wander or a heated pool to relax.
Stayed 2 nights in Jun 2022
Response from Andy on 16 June 2022
Hello Nina from Monteverde Lodge! Thank you for your review of your stay with us. Our extensive gardens and trails are the perfect gateway to experience the cloudforest.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEAUTIFUL!!
Enjoyed everything about this beautiful hotel. Highly recommend!!!!
Stayed 1 night in May 2022
Response from Andy on 16 June 2022
Thank you Tracy for your very generous recommendation of your stay at Monteverde Lodge! We hope to have you back in a future trip to Costa Rica and the cloudforest!

6/10 Okay

Mohamedi

Travelled with family
Disliked: Amenities
Dealbreaker for me was no AC in the room. Was not explicitly mentioned by Expedia otherwise I would not have reserved this lodge. Like the trails around the lodge.
Stayed 2 nights in Apr 2022

10/10 Excellent

Sarah

Stayed 2 nights in Mar 2022

10/10 Excellent

Sandra

Stayed 3 nights in Mar 2022

10/10 Excellent

Franck, Fort Collins

Liked: Cleanliness, property conditions & facilities
Ecofriendly
Stayed 1 night in Mar 2022

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well run and well maintained. Food was excellent. Staff was outstanding!
Stayed 3 nights in Feb 2022

10/10 Excellent

Peter

Stayed 2 nights in Feb 2022

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow. Where to even begin? This is one of the best hotels I have ever stayed in. Everyone here clearly works hard to make their guests feel welcome. We were greeted on arrival with a complementary welcome drink and a friendly chat about where everything was and we were entitled to. Every day we were met with a friendly hello, by name, as we moved about the hotel. The staff happily accommodated every request we made. I have never been made to feel so at home in a hotel before. The room was clean and peaceful, the grounds were beautiful and the food delicious. Despite only two nights here we were very sad to leave and this was the highlight of our holiday in Costa Rica and we would love to come back. The staff were all wonderful but particular thanks to Jason for his lovely welcome and Erick for taking such good care of us at meal times and pouring some fantastic cocktails! Pura vida!
Stayed 2 nights in Jan 2022