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Reviews of Hotel Iyaonsen

3.5 out of 5
Hotel Iyaonsen
367-28 Matsuo Matsumoto, Ikeda-cho, Miyoshi, Tokushima-ken

Reviews

9.2

Wonderful

Rating 10 - Excellent. 104 out of 152 reviews" "
Rating 8 - Good. 36 out of 152 reviews" "
Rating 6 - Okay. 10 out of 152 reviews" "
Rating 4 - Poor. 2 out of 152 reviews" "
Rating 2 - Terrible. 0 out of 152 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Totally unique by location and geography
Stayed 1 night in Nov 2023

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Iya-onsen on 17 Sept 2023
Thank you for your high evaluation.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall is very good. There is a free night trip provided by the hotel. Dont forget ride on the cable car to the onsen.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas at Iya Onsen
Hotel Iya Onsen was the magical getaway we were hoping it would be, and more. We were there for two days over Christmas and would have loved to stay longer. The onsen is peaceful and offer great views over the river and the meals were wonderful. We very stupidly managed to leave our passports behind and the hotel staff quickly arranged a courier to our next hotel in Osaka. They were so helpful and nice and we can't thank them enough.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Chi Hung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable experience
It is located in the middle of the valley Iya. It has its own cable car for going down the valley for open air onsen. Really enjoyable experience and stay.
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff n location surrounded by mountains but just a little too far from station. The shuttle service is rather limited and if to grab a taxi it will cost you about 4000 yen. Nonetheless I love the setting of this ryokan and the novelty of taking the cable car to the outdoor bath. Wish that this outdoor bath water can be warmer tho..Enjoyed too the music CDs provided in the room they keep you relax. Overall experience is great.
Stayed 2 nights in Nov 2018

10/10 Excellent

Kit Ying, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view and location, spacious room
Good view and location. The room is spacious with private onsen and massage chair. They invite us to join free night trip to Iya bridge. It is beautiful. The public onsen is good but the outside onsen (by cable car) is not recommended.
Stayed 1 night in Jul 2018

8/10 Good

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
Very good but not the best
The location is good. Hot springs are nice. Good food and staff. However it is not the best onsen i have stayed. The main issue is missing a nice place for people to take rest after the bath. Thats very important for a perfect onsen.
Stayed 3 nights in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique place in a beautiful setting
We stayed at the Iya Onsen for one night in May. We took a taxi from Oboke Station as our arrival time did not align with the daily hotel shuttle which leaves at 4:10pm. The hotel is set in a remote area and the room had a stunning view of the forested mountains. We especially enjoyed taking a hot spring bath in our private wooden tub on our balcony overlooking the mountains, and the keiseki dinner which was both delicious and interesting. The hotel has a small gift shop that sells nice products, many made locally in the Iya area. The cable car down to the river where the public hot spring baths are located was fun, but we were not as impressed with the baths compared to other onsen hotels we stayed at. We scheduled a private yoga class with Aki at Yama Yoga which was absolutely fantastic. She and her husband are both very knowledgeable about the area and meeting them was a highlight of our trip.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best experience of our 8 day trip to Shikoku
We took a back and windy road to the hotel. The location is very scenic and the cable car to the open air hot springs makes it very unique. Dinner and breakfast were fantastic and beautifully presented. Our room had a balcony which allowed us a spectacular view of the night sky and access to birdsong in the early morning. In the morning, we saw monkeys and birds as we waited for the first cable car. The hotel is pricey but the experience provided is special and I rate this highly for those looking for something unique.
Stayed 1 night in Apr 2018

8/10 Good

SYC, HKG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Onsen hotel in the mountains
If you are looking for a place to connect to nature, this hotel is located in the mountains. Enjoy the onsen and chill.
Stayed 1 night in Feb 2018

10/10 Excellent

Miriam, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT STAY EVER..everything is beyond expectation
Stayed 1 night in Nov 2017

10/10 Excellent

Debbie, Hobart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
Our family of four adults stayed at Iyaonsen Hotel and really loved the experience. The location is breathtaking and the hotel is comfortable with very helpful staff and beautiful cuisine. A special time in our Japan holiday.
Stayed 1 night in Sep 2017

10/10 Excellent

Mervin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Excellent service! One of the best onsen resort in japan
Stayed 1 night in Oct 2017

10/10 Excellent

Daniel Yung Fai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services with good meals
Excellent services. We had left a clip in the room and they returned it via airmail. Thanks for their hospitality. Good local dinner with varieties and gorgeous view.
Stayed 1 night in Jun 2017

10/10 Excellent

Bente, Denmark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in an onsen
We arrived at two PM and had a cup of coffee, until our room was ready. All staff were very helpful and gave us a perfect stay. After bathing and dinner, we had an excursion to de vine bridge -a very beautiful tour.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is marvellous - it was understandably why they charge so much. He upkeep of the place requires that. The view was undeniably amazing, and the food was fantastic.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing outdoor onsen. Delicious kaiseki dinner.
Wonderful service. Nice room with mountain view. Dinner and breakfast was great. Room was very comfortable with a massage chair even!

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice hotel but difficult to get there
The hotel is situated at the top of the hill so you better drive to get there. The road is one way route so be prepared to reverse to allow the other car to pass through! The hotel room is large and clean (I chose the room with open bath and mountain view). The onsen facility is located down the hill so you need to take a cable car down to get there (the whole journey is few mins only) - it's an interesting experience but there is no bath facility at the onsen so make sure you take a shower in your room or the bath facilities at the first floor before you go. The onsen temp is not hot so can still so it in summer. The dinner and breakfast are a bit disappointed - the food was tasty but was expected to have at least sashimi and sushi, and wagyu beef for dinner with the price paid but not included. The check out time is 11am - I requested for late check out at noon time because of illness but was surprised they only allowed for extra 10 mins (so I need to check out at 11:10am!)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food is wonderful. A very good traditonal Japanese guesthouse. Far but quiet. The spa is warm not hot.

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルはとても静かで、掃除も隅々まで行き届いていて、非日常を過ごすことができた。外国人のスタッフの方がとても日本語が流暢で、空いた窓際の席を勧めてくれたのが素晴らしい心配りだと思った。日本人のスタッフの方も英語を使って対応されていて、グローバルなホテルだと思った。お料理はすべて美味しく祖谷ならではのものを頂けて、プレゼンテーションも楽しい食事だった。外湯はやはり温度が低い為、なかなか身体が温まらなかったので、肌寒く感じた。ケーブルカーの取り扱い方の説明がもう少しわかりやすいと助かると思った。内湯はとても景色がよく快適だった。スタッフの皆さん、温かいおもてなしありがとうございました。
Stayed 1 night in Apr 2024

8/10 Good

Lim

Travelled with family
Liked: Property conditions & facilities
The bed has mites need to sanitize more frequently. Should have SMS guest about outdoor pool ( Onsen) close at 7 pm then can enjoy more after the long & snowy drive .
Stayed 1 night in Jan 2024

8/10 Good

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied
Stayed 1 night in Jan 2024

10/10 Excellent

Sejong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Chiharu

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉がとても良かった。食事も美味しかった。部屋も居心地が良かった。また、行きたいと思った。
Stayed 1 night in Dec 2023

8/10 Good

????

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

chiu ha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Iya-onsen on 12 Nov 2023
Thank you very much for using our hotel.

4/10 Poor

Kimiko

Stayed 1 night in Sep 2023
Response from Iya-onsen on 11 Nov 2023
Thank you very much for staying at our hotel.

10/10 Excellent

Masaru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Iya-onsen on 17 Sept 2023
Thank you for your high evaluation.

10/10 Excellent

アキノリ

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Iya-onsen on 17 Sept 2023
Thank you for your high evaluation.

10/10 Excellent

Tsuyoshi

Stayed 1 night in Jun 2023

10/10 Excellent

SUNYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Takehiko

Stayed 1 night in Jun 2023

10/10 Excellent

ユキ

Liked: Cleanliness, staff & service, property conditions & facilities
エレベーターあれば　なおいい
Stayed 1 night in May 2023

10/10 Excellent

Sin Ying Shadow

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
環境優美舒適，早餐豐富新鮮 雖然當日入住落雨，但整體感覺良好 屋內有介紹附近美食方便我們選擇 我哋選擇了燒肉好近好味
早餐豐富美味
Stayed 1 night in Apr 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Takao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リニューアルしたてなのか非常に清潔で想像していた以上に快適に過ごせました。
Stayed 1 night in Dec 2022

10/10 Excellent

SAWAKO

Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Fumiaki

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
温泉サイコー ホスピタリティ申し分なし 食事、子供用に工夫を凝らしていた
Stayed 1 night in Apr 2022

10/10 Excellent

MIHO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とにかく露天風呂が素晴らしい‼️マイナスイオンがすごい😊景色が癒される😊お料理は期待してなかったけれど丁寧で美味しい😊 サービスも良い😊 スタッフの若い男性がとても丁寧で電話対応がとても感じよかった‼️
Stayed 1 night in Apr 2022

10/10 Excellent

Akemi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
設備もスタッフの対応も素晴らしい。また、温泉の泉質がよい。少しぬめりがあり、いかにも「温泉」といった感じ。露天風呂へは年代物のケーブルカーで移動する。移動時間は5分ほどかかるが、ケーブルカー周辺には桜の木などがあって、ライトアップされた夜桜が楽しめる。ホテルへのアクセスには2通りある。一つはドライブ巧者には楽しい道のり。
Stayed 1 night in Mar 2022

10/10 Excellent

Makoto

Liked: Staff & service, amenities, property conditions & facilities
ケーブルカーで河原まで降りて温泉に入る のは、大変よかったですね。
Stayed 1 night in Mar 2022

10/10 Excellent

Noriyuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
素晴らしい温泉を持つ、静かな山の宿です。
Stayed 2 nights in Mar 2022

10/10 Excellent

Mayuko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良い！
仲居さんの接客がとても良く料理は美味しかったので、全体的にはとても満足でしたが、何点か気になるところもありました。1つは、エレベーターが無いので地下2階のお風呂から地上2階のお部屋まで上るとかなり疲れてしまう点(高齢者の方も多いと思うのでエレベーターを設置した方が良いと思う)と、露天風呂の温度が38度くらいなので冬はとても寒いのが気になりました。可能であれば冬は加熱した方が良いのではないかと思いました。全体的にはとても良かったです。
Stayed 1 night in Jan 2022

10/10 Excellent

Hirotaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021