"We stayed in a club room and I had upgraded to get the family suite so we would have more room and I paid an extra $70 plus tax, so $100 Canadian. I have to say I was disappointed. the room was a bit dirty, there were crumbs on the floor and there was absolutely no body wash or shampoo left in the dispensers in the shower.
For that price point it was unacceptable.
The club room was nice and I was impressed with the breakfast, especially the beautiful fresh blueberries, and strawberries that they served and the warm breakfast options.
All in all after a very long international travel day, the room and beds were good, but I certainly hope that Sheraton will improve on the basics. In checking out, I made a point to speak with a front staff agent and explain how the room had no body wash or shampoo, and the room was not very clean. The front staff agent said he would reimburse me for the upgrade that I had paid for, but unfortunately, I have yet to see this refund."