Ratings based on 8 Verified Reviews
They paid and stayed. We double-checked.
3.2 Room cleanliness
2.5 Service & staff
2.9 Room comfort
3.2 Hotel condition
They paid and stayed.
for Couplesby new0rleans from Saudi Arabia
Beautiful Panorama, close to everythingPosted 14/08/2013
Pros: View, location, decor
Cons: service, amenities
Location: hotel is located in city center. near to all attractions
As you arrive the hotel has a very welcoming driveway and facade. The welcome was a bit awkward, as there was only one person - a very kind one - to greet us, check us in, and bring our luggage to the room. We were upgraded to a Junior suite overlooking the bay, and which had a large terrace. The hotel is built on a rock so you better overlooking a forest and the Tarmina bay. I would say that the overall experience is nice, but the service and the level and attention to details is more like a 2-3 star hotel. It is run as if someone inherited the property from a rich uncle and is trying to play with it to see what happens. Anyhow, if you are a young unpretentious couple you can live a breath-taking experience at a reasonable price compared to similar hotels in Taormina.
Posted 20/10/2012 on Hotels.com
We went to italy to attend a wedding.The television did not work throughout the weekend.However, there was a welcome basket of goodies which was very nice and there was alot to do outside the hotel.
06/01/2013 by roberta
Dear Travelers, Thank you for your comments which allow us to improve our service and give some explanations that I think will help you understand more our approach with customers that attends our hotel. We do apologize for the incovenience of the tv during your stay. In that period we had a problem with the antenna and the satellite signal. However, we called quickly the technician and after a few days the television started to work regularly. We would like to take this opportunity to inform you that we have taken a restoration plan in all rooms in order to accommodate our customers in the best way Thank you for your comment. We look forward to welcoming you back at the Villa Riis Hotel, in order to make next time your stay a very pleasant and memorable one.
for Business Travellersby A verified traveller
Posted 04/06/2012 on Hotels.com
Not Recommendedby A verified traveller from Santa Monica, CA
HOTEL RIIS needs a renovationPosted 04/09/2011 on Hotels.com
This hotel is in desperate need of a renovation. The rooms are very old, the a/c was broken and it was very hot. The management/owners? seem not to care in the least. This hotel is in bad shape but has such great potential with beautiful view and a wonderful location. In no way should this be a recommended hotel or a 3 star hotel. I have see the responses of apologies from the management, but that in no way makes up for the condition of the hotel rooms. If they do have nicer rooms, then the ones we were in should be closed for renovation.
Not Recommendedby A verified traveller from London
Truly awful - do not stay herePosted 21/09/2007
The hotel is advertised as a four star hotel but the condition of the room was more akin to that of a one or two star hotel. The room we had was very small, dark and had a strong smell of damp. The bathroom was dirty and also very damp. The air conditioning unit must have been at least 20 years old and as such was very loud and did not cool the room effectively. The balcony in our room did not face the bay and the view of the sea (to the side) was obscured by three other balconies. There was a pipe dripping onto the balcony and as such made it extremely unpleasant to be on. There was no safe in the room and the hair dryer did not work properly. The hotel staff refused to give us an alternative room so we left early despite having paid for the saty in advance. Only good point was the location.
Not Recommendedby A verified traveller from Manchester
not value for money by any stretch of the imagination!Posted 08/09/2007
Excellent location but the hotel itself was very disappointing. It is classed as a 4* but having stayed in many hotels around the world it is more a 2/3*. We payed a lot of money to stay in cramped conditions, where bedding was not regularly changed and the breakfast was average. When we complained (politely!) about the very small room, cockroaches and the inaffective air conditioning we were very much made to feel like we were troubling them. After 3 hot, humid and noisy nights we complained again and were finally moved into a more satisfactory room. The "piano" bar that is advertised in the hotel was never open, towels for by the pool are not available until 11.30am and pool side snacks took 2 hours to arrive from the moment of ordering (no joke!). So, even though the location was excellent the hotel service was a total let down and did not reflect the rating or price. We had high expectations but were sadly let down.
Recommendedby A verified traveller from London
A classic case in Italian hotelsPosted 06/07/2007
Excellent location - Great swimming pool - Diligent and helpful staff - HOWEVER - Totally understaffed (2 people around) - Management aloof and not really caring (the name Basil Fawlty comes to mind) -
Recommendedby A verified traveller from Pontypool
Recommended HotelPosted 20/04/2007
Hotel decor is superb. Parking, upon arrival, appears to be a nightmare, however, you park where you can, blocking in others and the staff then will move the car for you if necessary (you can leave your car key at reception). Difficult to find (Turn sharp right down a narrow road just before the western end of Corso Umberto). Excellent views of the sea - you're very high up. Pool was closed (went in early April. Opened the week after we left). Breakfast was adequate - nothing special.