Hi Jack. We are so glad that you enjoyed your stay. Free Wi-fi is available at Tudor Cottages. We offer a 24-hour on-call customer service team that is available to assist guests with any queries they have about their stay and they will have been able to assist you with connecting to the Wi-fi network if you contacted us during your stay. Thank you again and we look forward to having you stay with us again.

We find it very unfair that you have left us a review score of 1 out of 5 when you didn't even stay at the property. We held your booking in good faith and you failed to arrive for your reservation. Reviews should only be allowed to be given by guests that have actually stayed at a property and are able to leave comments with their review score. We will be following this up with Expedia to recommend a fairer review system in an effort to avoid thoughtless and unjustified behaviour such as what you have displayed here.

Thank you very much for your feedback. Just to offer an explanation why firewood is not included in your stay...All of our cottages are heated with split system heating/cooling, so the fireplace is not required to provide heat, but it does give a lovely ambiance to your evening. Not all guests that stay with us know how to use a wood fireplace and would prefer not to. We aim to provide lovely affordable getaways and feel that it would be unfair to increase our prices to include an extra that guests may not use. Instead, we offer our guests the option to request firewood supplies delivered to their cottage prior to arrival for an additional charge. This has been working very well. We are glad that you enjoyed your stay with us and hope to have you stay again in the future.

Thank you so much for your feedback. We are glad that you enjoyed your stay and hope to have you stay with us again soon!

Thank you for your feedback. In reply, the Elan and Evora Cottages share a common wall, however during renovations this wall was fitted with the highest grade soundproofing available and double doors with internal insulation are fitted. The original stone fireplace has been fitted with a wood fire heater to provide greater heat and less smoke than a traditional open fireplace. This makes enjoying a wood fire easier for even the most novice of fire-lighters. We are so glad that you had a relaxing stay and we look forward to having you stay with us again.

Hi Joel, Thank you for your comments. To address a few of your concerns…we have a dedicated on-call customer service number for guests to contact at any time during their stay. If you had contacted us about the damage that you caused to the bed, we would have had our maintenance team attend the property for you. Unfortunately, we have no control over the weather or power outages, but fortunately the Evora Cottage is fitted with a lovely wood fire coonara to keep you toasty warm during these times. Additional firewood is readily available at the local supermarket less than 2km from the cottage. The cleanliness of our properties is very important to us, which is why we prefer to triple sheet our beds rather than place re-useable covers over our doonas. This ensures freshly pressed clean linen for each guests stay. Our customer service team is always available to lend assistance or answer any questions that you have about your stay. Thank you again.