Standard Studio, Multiple Beds | Private kitchen
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Reviews of Nightcap at Glengala Hotel

3.5 out of 5
Nightcap at Glengala Hotel
214 Glengala Rd, Sunshine West, VIC

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 91 reviews" "
Rating 8 - Good. 34 out of 91 reviews" "
Rating 6 - Okay. 15 out of 91 reviews" "
Rating 4 - Poor. 6 out of 91 reviews" "
Rating 2 - Terrible. 5 out of 91 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Uma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking, shopping
Stayed 1 night in Apr 2024
Response from manager on 13 Apr 2024
thank you for taking the time to review i am so glad you enjoyed your stay

6/10 Okay

Makayla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
My family and I stayed overnight at this property. Organisation management of our room could’ve been better as there was a bit of a mishap. As we stayed during the easter period there wasn’t information stating their opening hours had changed; nothing on the website or front reception door. Overall it was a place that filled our needs for the evening but small details could’ve been informed and better communication also.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
i am so sorry but we had our trading hour on both our website as well as facebook

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service
Friendly staff and easy to find
Stayed 2 nights in Feb 2024

8/10 Good

Nikki-Lee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a decent affordable option, perfect for what we needed for one night! I rang a few days in advance and asked to check in an hour early and they said they would make a note to clean our room first, but when I arrived they told me check in was 2pm and I couldn’t get in earlier. The manager was annoyed someone had said I could check in early. Other than that everything was great.
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
i am so sorry for Nikki-Lee for your experiance i will F/U with the management team

2/10 Terrible

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities
The internal room was ok, the outside disgusting and concerning, does not show on your website. Most of the staff very nice, however it took nearly an hour to check in and that staff member, rude and no very nice, I was unable to ask basic questions and she was not cooperative. Will never return and not to this hotel chain
Stayed 1 night in Feb 2024
Response from Manager on 18 Feb 2024
kim i am sorry you didnt enjoy your time with us

6/10 Okay

Mahfuzul

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Average stay
The surrounding environment around the check-in area is not suitable for family. The room was clean and beds were very good. But there were several issues in the bathroom, hot shower knob was broken, water dripping to a drawer from the basin and missing exhaust fan. I gave my feedback to the manager present during check-out.
Stayed 2 nights in Dec 2023
Response from Manager on 21 Feb 2024
thank you for your feed back

8/10 Good

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and house keeping were absolutely lovely which made my stay quite enjoyable.
Stayed 2 nights in Oct 2023
Response from Manager on 18 Feb 2024
thank Rachel for your time and feed back

6/10 Okay

Dr.M. Fuad

Business traveller, Travelled with partner
Liked: Cleanliness, amenities
Reception not clearly marked, had to go round in circles around the property without finding the reception. Area around the accommodation hasn't got enough lighting and feels a bit unsafe at night particularly. Noisy . People did not bother much late at night if their vehicle noise or door slamming are disturbing other people.
Stayed 1 night in Sep 2023
Response from Manager on 18 Feb 2024
thank Dr for your time and feed back

8/10 Good

Rakesh Mysore Srirama

Travelled with family and small children
Liked: Cleanliness, staff & service
We liked the location, restaurant and value for money.
Stayed 1 night in Jul 2023
Response from Management on 14 Aug 2023
Hi Rakesh,Thank you for your kind review. We look forward to having you stay with us again soon.Kind regards,Management

10/10 Excellent

Vikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Way better than anticipated
We stayed here to be close to the hospital , an easy ten minute drive. The rooms were adequate for our needs, perhaps a little dated in spots but clean throughout. The internet was the only thing that was a bit dodgy. The bed was comfortable and the food available at the adjoining club was excellent in taste and value. We will need to return to the hospital in a few weeks and I will be booking the hotel for another stay.
Stayed 1 night in Jul 2023
Response from Management on 13 July 2023
Hi Vikki,Thank you for your kind review. We look forward to your future stay with us.Kind Regards,Management

6/10 Okay

Raj

Travelled with family and small children
Easy to acces next to the motorway.
Stayed 2 nights in Jun 2023
Response from Management on 24 June 2023
Thank you Raj for your review. We hope you enjoyed your stay. Hope to see you again soon

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Disappointing
Don't let the pictures fool you. Very noisy and bed mattress was old and collapsed, swapped to single during night. You can hear everything from adjoining rooms and outside. NRL State of Origin and they shut Sports Bar at 8pm with 25 people in there. Most left premises or like us sit in Bistro and watch on small TV. And Steak was average. Never again very low end average.
Stayed 1 night in Jun 2023
Response from Manager on 18 Feb 2024
thank for your time and feed back

10/10 Excellent

Frances

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The service from the reception staff member was excellent, he was very accommodating and came to check on us during our stay & was very attentive with making sure we had the best possible stay, and he was outstanding 🙂
Stayed 3 nights in Jun 2023
Response from Manager on 18 Feb 2024
thank Frances for your time and feed back

2/10 Terrible

Mandeep

Business traveller
Disliked: Cleanliness
I stayed at glengala hotel. My stay turned into a night mare. I moved the bed to plug in my phone and was shocked beyond disbelief when I found a pair of dirty underwear under the bed along with lots of dust . I spoke to the management , I think the manager’s name was Chris , he dealt really well and altitude to resolve the conflict. But the whole stay was a night mare including the toilets which looked that a brush has never been used in them as well as the mould in the shower. Disgusting as hell, will not stay here in the future and will spread the word too. Waste of money , and so so so unhygienic. PLAIN DISGUSTING !!!!
Stayed 1 night in May 2023
Response from Management on 30 May 2023
Hi Mandeep,Thank you for your feedback.We apologize for the experience you have had.Please note we have always maintained our quality of service and guests expectation.We have since rectified the issues with the new cleaning staff.We hope to see you again in the future

6/10 Okay

Jacinta

The shower leaked and dripped Light in bathroom not sufficient Was otherwise clean and did like the water and lollies provided
Stayed 1 night in May 2023
Response from Manager on 18 Feb 2024
thank for your time and feed back

8/10 Good

Joe

Travelled with family
.
Stayed 1 night in Apr 2023
Response from management on 5 May 2023
Thank you Joe for taking the time to leave a review.We hope to see you again

6/10 Okay

Rex

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress leaning one way needed upgrading otherwise fine.
Stayed 1 night in Jan 2023
Response from Management on 14 Jan 2023
Hi Rex,Thank you for your review.Thank you for letting us know about the mattress.We are pleased the rest of your stay was great.Hope to see you again soon

8/10 Good

Phil

Stayed 1 night in Nov 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

8/10 Good

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A microwave oven would be nice but I can understand that some food smells could be a problem after vacating. Other than that a pleasing and comfortable stay.
Stayed 2 nights in Nov 2022
Response from Management on 20 Nov 2022
Hi Ian,Thank you for your review.We are pleased you enjoyed your stay.Microwaves are available at receptions.We have them available by request.Thanks once again

8/10 Good

Wal

Stayed 1 night in Nov 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

6/10 Okay

Jamie

Stayed 1 night in Sep 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

10/10 Excellent

Yenny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really good area. Since we needed to stay West side area. Love laundromat was 5mins away too and Shopping was only 5mins drive.
Stayed 4 nights in Aug 2022
Response from Glengala Hotel on 11 Sept 2022
Hi Yenny. Thank you for your review. We are please you enjoyed your stay. Hope to see you again soon

10/10 Excellent

eelyn

Travelled with family
Liked: Cleanliness, property conditions & facilities
There was only 1 dining room option. There were 4 of us and it appears that only 2 could access the wifi which was a little slow. The indoor playground looks great although my teen/ tweens were too old for it. Service was slow, perhaps due to limited staff. However, we appreciate the cleanliness of the room.
Stayed 1 night in Jun 2022
Response from Management Team on 5 July 2022
Hi Eelyn, Thank you for staying with us at the Glengala Hotel. We have taken noten and contact out service provider on this problem. We are pleased you enjoyed your stay. Hope to see you again soon

8/10 Good

Matt

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room was good and the food and drinks in the hotel were good but the location of the rooms and the stairs were poor. The hotel also operates as a truck stop with early morning truck starts. At the right price it is okay
Stayed 1 night in Jun 2022
Response from Management on 28 June 2022
HI Matt, Thank you for staying with us at the Glengala Hotel. We are pleased you enjoyed your stay. Hope to see you again soon

10/10 Excellent

NELSON

Stayed 1 night in Jun 2022
Response from Management on 2 Oct 2022
Thank you for your 5 star review.We hope you enjoyed your stay. See you again soon.

10/10 Excellent

Laife

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 5 nights in May 2022
Response from Glengala Hotel on 18 May 2022
Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 Excellent

Donald

Stayed 2 nights in Apr 2022
Response from Glengala Hotel on 27 Apr 2022
Hi Donald, Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 Excellent

Graeme

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Clean, tidy, quality bedding, amenities were great.
Stayed 1 night in Apr 2022
Response from Glengala Hotel on 18 May 2022
Hi Graeme, Thank you for taking the time to put a review. We hope you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 Excellent

Kevin Thai

Stayed 1 night in Apr 2022
Response from Glengala Hotel on 15 Apr 2022
Hi Kevin, Thank you for your review. We hope to see you again soon

8/10 Good

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

8/10 Good

Cherisse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The property is attached to a 'pokies' venue. One staff member couldn't process our booking. The next did a good job. The room was of good size and was clean and comfortable. Unfortunately, a neighboring room was very noisy and I had to ask them to quieten down (3:45am). the grounds of the venue are poorly maintained. The venue was value for money.
Stayed 1 night in Feb 2022
Response from Management on 28 Feb 2022
Hi William, Thank you for taking the time to give a review. Our staff member who first was attempting to book you in was training. We do apologize for the inconvenience it may have caused. Thank you for your patience during that time. We are please you enjoyed your stay in our rooms. Hoping dinner was enjoyable as well. The hotel is manned 24 hrs and a security guard is present as well. Did you call the hotel at any stage? Thank you once again Hope to see you again soon.

10/10 Excellent

Daminda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Helpful staff.
Stayed 1 night in Feb 2022
Response from Glengala Hotel on 23 Feb 2022
Hi Daminda, Thank you kindly for your 5 star review. We are pleased you enjoyed your stay with us here at the Glengala Hotel. We hope to see you again soon. Management

4/10 Poor

Jacqueline

Stayed 1 night in Feb 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

10/10 Excellent

Darryl, Baulkham Hills

Stayed 1 night in Feb 2022
Response from Manager on 18 Feb 2024
thank for your time and feed back

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and comfortable accommodation
Stayed 1 night in Dec 2021
Response from Management on 23 Dec 2021
Hi Heather, Thank you for your review. We hoped you enjoyed your stay with us at the Glengala Hotel. Hope to see you again soon

10/10 Excellent

ALLAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room
Stayed 1 night in Dec 2021
Response from Management on 23 Dec 2021
Hi Allan, Thank You for your review. We are pleased you enjoyed your staff with us at the Glengala Hotel. Hopefully next time you can enjoy a meal in a bistro as well Hope to see you soon

10/10 Excellent

Kylie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendliness of the staff. The room was comfortable even with 2 adults and four children. It was good to meals and accommodation in the one place when travelling with four children.
Stayed 1 night in Nov 2021
Response from Management on 24 Nov 2021
Hi Kylie, Thank you so kindly for your positive review. We are very pleased you enjoyed your experience here at the Glengala Hotel. You had an eventful day at the Werribee Zoo and we are happy to have made your experience with us eventful too. Your children are adorable. Thank you once again. We hope to see you again soon.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly spacious clean room
Stayed 1 night in Aug 2021
Response from Management on 6 Aug 2021
Thank you so kindly for your review. Hopefully next time you will be able to enjoy a meal at our bistro. Hope to see you again soon

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall
Stayed 1 night in May 2021
Response from Management on 26 May 2021
Hi, Thank you for your positive feedback. We look forward to having you stay with us again soon, and to try out our other amazing facilities such as our bistro with a new menu coming soon and our sports bar which is the perfect place to relax have a drink and watch all your favorite sports live and loud on the big screen. Kind regards.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great but it was very cold. It has a split system in bed room but the rest of place.was so cold. The split system didnt reach loungeroom. It would of been nice if the spit system was turned on before qe got there.
Stayed 1 night in May 2021
Response from Management on 26 May 2021
Hi, We're glad to hear you enjoyed your stay with us. After your helpful review we have now taken up putting the heating on before guests arrive so that the rooms will be nice and warm on arrival. We thank you for your positive feedback and look forward to having you stay with us again soon. Kind regards

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accomodation is basic, but bed very comfortable. Cleanliness is excellent. Food in the bistro delicious and great value for money. Above all else the staff were extremely friendly and helpful.
Stayed 2 nights in May 2021
Response from management on 10 May 2021
Hi there, Thank you kindly for your review. We hope to see you again soon. Management

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Management on 5 May 2021
Hi Theresa, Thank you for your positive review. We look forward to having you stay with us again soon and to fully experience the rest of our amazing facilities like our bistro with great food. Kind regards

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay. Easy late night access and great food at the bistro!
Stayed 1 night in Apr 2021
Response from Management on 1 May 2021
Hi, Thank you for your positive review. We look forward to having you stay with us again soon. Kind regards,

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great service, friendly staff. The room could do with more lighting.
Stayed 1 night in Apr 2021
Response from Management on 26 Apr 2021
Thank you for your positive review. We always strive to give great and friendly service.

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Rooms need renovation.
The room was a good size, but the bathroom was small and in need of renovation. There were no USB connections or powerpoints near the bed and we had to ask for an extension lead in order to run a CPAP machine. Meals were good. A lot of noise from planes and trains made sleep difficult.
Stayed 1 night in Apr 2021
Response from Management on 10 May 2021
Hi there, Thank you kindly for your review. We are pleased you enjoyed your stay with us at the Glengala and got a chance to have a meal in our bistro. Unfortunately the airport is close to sunshine and all the planes crossover. Thankfully there isn't as many planes crossing over as there used to be due to covid flying restrictions. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good have stayed a few times now Great stop great and friendly staff good food
Stayed 1 night in Apr 2021
Response from Management on 10 May 2021
Thank you kindly for your review. Glad you had a chance to have a meal with us. Hope to see you again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great meal at pub didnt have drive anywhere great location had a great night sleep
Stayed 1 night in Mar 2021
Response from Management on 10 May 2021
Hi there, Thank you for choosing to stay with us at the Glengala Hotel. We are pleased you enjoyed your stay. Hope to see you again soon.

6/10 Okay

Nathan

Business traveller
Staff where nice, meal at the club was good. Very noisy throughout the night though.
Stayed 1 night in Feb 2021
Response from Management on 19 Feb 2021
Hi Nathan, Thank you for your review. Was the noise outside your hotel room? We do have security on premises, as well as staff during the night. So if there was a noise issue we would be more than happy to send security or staff to investigate the issue. We hope you enjoyed your stay and look forward to having you stay with us again. Regards, Management.

10/10 Excellent

Shaun, Ballarat

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy............................................
Stayed 1 night in Jan 2021
Response from Management on 31 Jan 2021
Hi Shaun, Thank you for your positive feedback, We look forward to having you stay with us again soon. Kind regards, Management