Dear Franz BascopeThank you so much for taking time and giving us a good review. We wish you have a pleasant day.Best Regards

Dear WilliamThank you so much for taking time and giving us a good review. We wish you have a pleasant day.Best Regards

Dear EthanDear [Guest],Thank you for taking the time to share your feedback on your recent stay at Mercure Melbourne St Kilda road Hotel. We truly appreciate and value all feedback from our guests.We sincerely apologize that we did not meet your expectations during your stay. Please know that your comments have been shared with our team so that we may address any issues and improve our service.We hope that you will consider giving us another chance in the future. If you do, please let us know so that we can ensure that your next stay is nothing short of exceptional.Thank you again for your review and for choosing to stay with us. We look forward to the opportunity to welcome you back and provide you with a memorable experience.Warm regards,

Dear SimonThank you so much for taking time and giving us a good review. We wish you have a pleasant day.Best Regards

Dear AnaThank you so much for taking time and giving us a great review and score.

Dear Andrew,Thank you for taking the time to share your feedback on your recent stay at Mercure Melbourne St Kilda road Hotel. We truly appreciate and value all feedback from our guests.We sincerely apologize that we did not meet your expectations during your stay. We hope that you will consider giving us another chance in the future. If you do, please let us know so that we can ensure that your next stay is nothing short of exceptional.Thank you again for your review and for choosing to stay with us. We look forward to the opportunity to welcome you back and provide you with a memorable experience.Warm regards,

Dear AudreyThank you so much wot taking time to give us a review, we were pleased to accommodate you. However, We can see that you liked the location and the fact about the close proximity to the trams, yet you have given us 1 out of 5. is there a reason for the low score. Kindly reach out to us if we could assist you any further or if it was done unintentionally, then kindly review it again.

Dear MusaThank you for taking time to give us a score. We regret that our services didn't meet your expectation this time. We hope you will give us another chance to make this right for you.

Dear EmmaThank you so much for the wonderful review. Best RegardsHotel Management

Dear Diane,Thank you for choosing to stay with us at Mercure Melbourne St. Kilda Road hotel and for taking the time to share your positive feedback in your recent review. We truly appreciate your kind words and are delighted to hear that you enjoyed your experience with us.It's wonderful to know that you found our rooms to be nice and that you appreciated the large screen TVs. We strive to provide our guests with comfortable accommodations and modern amenities to enhance their stay, and we are thrilled that we were able to meet your expectations in this regard.We are glad to hear that our hotel's convenient location near trams was beneficial for your travels. Staying at a place that offers easy access to public transportation can truly enhance the overall experience of exploring a new city.Additionally, we are pleased that our secure car parking facility added value to your stay. We understand the importance of ensuring the safety and convenience of our guests' vehicles, and we are happy that you found this to be a bonus during your time with us.Once again, we thank you for your kind feedback and for choosing to stay with us. It was our pleasure to have you as our guest, and we hope to have the opportunity to welcome you back in the future.Warm regards,

Dear JeremyThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are truly sorry to hear that your expectations were not met during your visit.At our property, we strive to provide all our guests with exceptional service and a memorable experience, and it is disappointing to learn that we fell short of that goal for you. Your feedback is invaluable to us as we continue to improve and enhance the services we offer.We sincerely apologize for any inconvenience or discomfort you may have experienced, and we would like to assure you that your comments have been shared with our team for further review and action.We genuinely hope to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality for which we are known. Please do not hesitate to contact us directly if you plan on returning, as we would love the chance to make your next stay a much more positive and enjoyable one.Thank you once again for your feedback, and we look forward to the possibility of hosting you again in the future.

Dear JasonThank you for taking time to give us the review. This is correct the parking is not complimentary and the price will be 40 per night per car. Thank you for staying with us.

Dear LisaThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are truly sorry to hear that your expectations were not met during your visit.At our property, we strive to provide all our guests with exceptional service and a memorable experience, and it is disappointing to learn that we fell short of that goal for you. Your feedback is invaluable to us as we continue to improve and enhance the services we offer.We sincerely apologize for any inconvenience or discomfort you may have experienced, and we would like to assure you that your comments have been shared with our team for further review and action.We genuinely hope to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality for which we are known. Please do not hesitate to contact us directly if you plan on returning, as we would love the chance to make your next stay a much more positive and enjoyable one.Thank you once again for your feedback, and we look forward to the possibility of hosting you again in the future.

Dear EmmaThank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are truly sorry to hear that your expectations were not met during your visit.At our property, we strive to provide all our guests with exceptional service and a memorable experience, and it is disappointing to learn that we fell short of that goal for you. Your feedback is invaluable to us as we continue to improve and enhance the services we offer.We sincerely apologize for any inconvenience or discomfort you may have experienced, and we would like to assure you that your comments have been shared with our team for further review and action.We genuinely hope to have the opportunity to welcome you back in the future and demonstrate the true level of service and hospitality for which we are known. Please do not hesitate to contact us directly if you plan on returning, as we would love the chance to make your next stay a much more positive and enjoyable one.Thank you once again for your feedback, and we look forward to the possibility of hosting you again in the future.

Dear FarrokhThank you for taking time to give us a score. It would have been much appreciated, if you could have mentioned the reason for the low score. It helps us improve and exceed the guest satisfaction.

Dear DavidThank you so much for taking time and giving us a perfect score.

Dear SharronThank you so much for the perfect score. We wish you a pleasant day and hope to see you soon again.

Dear Viktoria, thank you so much for taking time and giving us a great score.

Dear Panduka, thank you so much for taking time and giving us a great score.

Thank you so much for taking time and giving us a great score.

Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay at our hotel and that our location, amenities, and friendly staff made your experience even better.We are indeed fortunate to be situated in a convenient location on St Kilda Road, with easy access to tram stops that make traveling into the City or to St Kilda a breeze. It's great to know that you found our rooms spacious, complete with a balcony and a well-sized lounge area. We understand the importance of keeping costs down, which is why we provide a little kitchen space and a microwave for your convenience. We appreciate your kind words about our friendly staff. Providing exceptional service is something we take pride in, and we are glad that it made a positive impact on your stay. Additionally, we are pleased to hear that our onsite parking met your needs.Thank you once again for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with another enjoyable experience.

Thank you so much for taking time and giving us a great score.

Thank you so much for taking time and giving us a great score.

Dear ZacharyThankyou for the perfect score. We wish you have a pleasant day.

Thank you for taking the time to provide us with your feedback regarding your recent stay at our Mercure hotel. We appreciate your positive comments about the cleanliness, check-in process, and the overall comfort of your room.However, we deeply apologize for the inconvenience and frustration you experienced during your check-out process. It is unacceptable that there was no staff member present at the desk despite our assurance that someone would be available. We understand the importance of a smooth check-out experience and we sincerely regret that we fell short in meeting your expectations.Rest assured, we take your feedback seriously and will be taking appropriate steps to ensure that such a situation does not happen again in the future. We will reinforce our communication protocols and ensure that there is always a staff member available at the desk during check-out times.We value your patronage and hope that you would reconsider staying with us again in the future, allowing us the opportunity to regain your trust and provide you with the exceptional experience you deserve.If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to contact us directly. We appreciate your understanding and look forward to the possibility of welcoming you back in the future.

Thank you for taking the time to provide us with your feedback regarding your recent stay at our Mercure hotel.

Thank you for taking the time to provide us with your feedback regarding your recent stay. We apologize for any inconvenience you experienced with regards to the housekeeping service.Upon reviewing your concerns, we would like to inform you that our housekeeping team was not informed of any specific time during which you required the cleaning service. We strive to accommodate our guests' preferences as much as possible, and it appears that there may have been a miscommunication in this instance.We sincerely apologize for any inconvenience caused by this oversight. We understand the importance of having your room refreshed regularly, and we have addressed this issue with our housekeeping department to ensure that such miscommunications are avoided in the future.

Thank you so much for taking time and giving us a great score.

Good morning, thank you very much for your message, it's always a pleasure to welcome you.Front desk team

Good morning, thank you very much for your message, it's always a pleasure to welcome you.Front desk team

Good morning Liz, thank you for your very pertinent feedback. We appreciate it, you are always welcome in our establishment.Front desk staff

Dear Kate, good morning, thank you very much for your comment, we are delighted to know that your stay went well.Front desk staff

Dear Chiechefulam, thank you very much for your message, it's always a pleasure to welcome you.Front desk staff.

Dear Christy,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your input, as it helps us understand what we are doing well and where we can improve.We are glad to see that you had a satisfactory experience during your stay, and we hope you enjoyed your time with us.

Dear Anna,Thank you for your feedback about our staff. We're delighted to hear that they left a positive impression on you with their pleasant manner and calm language.We apologize for the inconvenience you experienced regarding the availability of bread with your meal. Our team is dedicated to providing the best service possible, and we regret that we fell short in this instance.We hope you will give us another chance to serve you in the future, and we promise to make your next experience with us more enjoyable. Thank you for bringing this to our attention, and we appreciate your understanding.

Dear Carol,Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to hear that you had a lovely experience overall, and we appreciate your kind words about our staff, service, room, location, and parking facilities.We apologize for any inconvenience caused by the lack of an option to order a paper during your stay. We value your suggestion, and we will certainly take it into consideration as we continuously strive to improve our services and amenities to better meet our guests' preferences.

Dear Catherine,Thank you for your feedback. We are glad you found the beds comfortable and enjoyed our convenient location. We apologize for the disappointment with the room's lack of a balcony and natural light. We will take your comments into consideration for future improvements.

Dear Asghar,Thank you for a great rating. We are pleased that you had a pleasant stay and look forward to welcoming you again in the future.

Thank you for your kind words! We're delighted to hear that Harry and Princess provided exceptional service during your stay. We take pride in our staff's commitment to going above and beyond to ensure our guests have a memorable experience. We'll make sure to pass on your appreciation to the team. We look forward to welcoming you back soon for another enjoyable stay!

Thank you for your feedback! We're glad you enjoyed your stay at our hotel. We strive to provide a peaceful and serene atmosphere for our guests, and we're pleased to hear that you found it to be a quiet place. Our location is carefully chosen to offer convenience and accessibility to nearby attractions and amenities. We appreciate your positive review and hope to have the opportunity to welcome you back in the future.

Dear Imran,Thank you for sharing your experience! We're thrilled to hear that you had a great customer service experience during your stay. Our team is dedicated to providing excellent service and ensuring your needs are met. We're also delighted to hear that our breakfast exceeded your expectations. We strive to offer a delicious and satisfying breakfast to start your day off right. We appreciate your positive feedback and look forward to hosting you again in the future!

Dear Shane,Thank you for your feedback. We were alarmed to hear about your wife's experience. The well-being of our guests is of utmost importance, and any issue reported by them is taken seriously.Upon receiving your comment, we immediately launched an exhaustive inspection of the room you occupied. I assure you that our investigation was thorough, and we found no evidence of bed bugs. We have stringent procedures in place to ensure the cleanliness of our rooms and uphold the strong reputation of the Mercure brand.It's important to note that bed bugs, if present, would typically affect all occupants of a room. Given that they did not seem to affect you, it suggests the possibility that your wife's discomfort may have been caused by something other than bed bugs, potentially an allergy.I hope you understand our position on this matter, and we assure you that cleanliness and comfort remain top priorities for us. We trust that you will consider staying with us again and allow us the opportunity to provide you with an exceptional experience that aligns with the Mercure standard.King Regards.

Thank you for taking the time to review your stay with us. It is great to hear that our staff were able to assist you. We are very proud of the level of service we offer and it is great to hear that you appreciate the service. We look forward to welcoming you again soon. Warmest.

Thank you for your review and we are glad to hear that you were satisfied with the level of service we provide. We are sorry to hear about the wine glasses missing. A simple phone call to reception would have rectified that situation. We hope to host you again soon.

Thank you for a great rating. We are pleased that you had a pleasant stay and look forward to welcoming you again in the future.

Thank you for the feedback. We hope to see you again soon.

Thank you for taking the time to rate our hotel. We are pleased you have a pleasant stay and hope to host you again in the future.

Thank you for the perfect score. We hope to see you again soon. Warmest.

Thank you for your feedback. We take every feedback from guest seriously. We hope to welcome you again in the future and make up for any shortcoming you have encountered. Kind Regards.

Dear Boo Tean, We are glad that you had enjoyed your stay with us. Look forward to welcoming you back to the hotel. Kind regards, Kelvin NguyenFront Office Manager