Family Of 4

Reviews of Mineral Sands Motel

3 out of 5
Mineral Sands Motel
75 Ferry Street, Maryborough, QLD

Reviews

8.4

Very good

Rating 10 - Excellent. 83 out of 198 reviews" "
Rating 8 - Good. 73 out of 198 reviews" "
Rating 6 - Okay. 29 out of 198 reviews" "
Rating 4 - Poor. 11 out of 198 reviews" "
Rating 2 - Terrible. 2 out of 198 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

petra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and as expected , staff very helpful
Stayed 1 night in Nov 2023
Response from Ruth on 4 Dec 2023
Hey Petra, We are so happy you enjoyed your stay!Hope to see you next time :)

6/10 Okay

Dion L

Business traveller
Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ruth on 1 Nov 2023
HI Dion!Any other feedback you have, please feel free to reach out to us via email. Hope to see you again!

6/10 Okay

Renee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Ruth on 10 Oct 2023
Hey Renee, thanks for your review! If you have any further feedback please feel free to reach out.

6/10 Okay

Merry

Stayed 1 night in Sep 2023
Response from Ruth on 10 Oct 2023
Thanks for your review!

10/10 Excellent

Adam

Stayed 1 night in Aug 2023
Response from Ruth on 12 Sept 2023
Hey Adam, thank you so much for taking the time to leave us a review! We appreciate it, hope to see you again soon! Kindest Regards,Mineral Sands Motel

8/10 Good

Alan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, and good location to shops and takeaways
Stayed 1 night in Aug 2023
Response from Ruth on 15 Aug 2023
Thanks for your review, Alan! Hope to see you again soon. Kindest regards, Mineral Sands Motel

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Ruth on 13 Aug 2023
Hey Ray,Thanks for taking your time out to leave a review. Glad you enjoyed your stay and we hope to see you in the future! Our best regards,Mineral Sands Motel

10/10 Excellent

Lea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely property. Very well kept and central to everything.
Stayed 1 night in Jul 2023
Response from Ruth on 13 Aug 2023
Hey Lea,Thanks for taking your time out to leave a review. We really appreciate it. Glad you enjoyed your stay and we hope to see you in the future! Our best regards,Mineral Sands Motel

10/10 Excellent

Jason

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Care takers were great.
Stayed 1 night in Jun 2023
Response from Ruth on 11 July 2023
Thank you for your review! Hope you enjoyed your stay and hope to see you next time!

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely staff, clean
Stayed 1 night in May 2023
Response from Ruth on 11 July 2023
Thank you very much for your review. Hope to see you next time!

8/10 Good

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in May 2023

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems to be trouble with TV reception and wifi connection. Owners were very helpful, but were not able to solve the problems.
Stayed 10 nights in Apr 2023

10/10 Excellent

Lauron

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Lovely, friendly Owner.
Stayed 2 nights in Apr 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy motel suits the purpose
Stayed 1 night in Mar 2023
Response from JC on 3 Apr 2023
Thank you we appreciate your feedback, have a lovely day.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy and charming
We were only in Maryborough one night. We knew we were checking in, seeing family, taxi-ing back, sleeping and leaving. This room was perfect for that. Cost efficient, kingsize bed (very comfy), clean. It wasn't new or redone but it was comfy and welcoming for a short stay. I would recommend this motel.
Stayed 1 night in Jan 2023
Response from Matt on 26 Jan 2023
Hi Linda, Thank you for the 10 out of 10 review! It is reviews such as yours that demonstrate to the team that their hard work does get noticed and is appreciated.. Indeed they were thrilled where I shared your feedback with them.Thank again for sharing and Look forward to welcoming you back on your next trip through town.Cheers,Matthew TaylorResident Manager

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Good value, nice town.
Response from Matt on 15 Jan 2023
Hi Kevin, Truly appreciate the 5 stars; other travelers will love to know we go above and beyond at every chance.We look forward to welcoming you back.CheersMatthew

10/10 Excellent

Nelson

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 1 night in Dec 2022
Response from Matt on 15 Jan 2023
Hey Nelson,Cheers for your 5 star review; we appreciate the time you have taken to share your feedback and look forward to welcoming you again in the future.RegardsMatthew

4/10 Poor

Superior

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
A 'Fill Out' list for choice of Breakfast was left in the room to be filled out, Marked as 'Complimentary', we filled it out and on handing it in to the office were told that they were 'Old' request forms and that it was in fact $ 7.50 for the complimentary breakfast!
Response from Matt on 8 Nov 2022
Dear Superior, Thank you for taking the time to share your feedback; indeed it is always appreciated. At the outset, I would like to apologize for any misunderstanding. We have no record of an in house breakfast menu referencing 'complimentary', we do have a separate document (specifically a multi use note pad) siting next to the Breakfast menu in the rooms, which does say 'with compliments'. Perhaps these separate documents have caused the confusion, please accept our apologies again.To clarify; We do charge for our Continental breakfast, which is delivered to guest rooms, with a choice of cereal, toast, yogurt, fruit and juice for 7.50 per person, as stated on the menu.To be able to prevent such a misunderstanding happening in the future, I would truly appreciate if you would share if there were any other factors (IE marketing / signage / ad's etc) that indicated 'complimentary breakfast'. As I will need to ensure we correct these. Thank you again for your feedbackRegardsMineral Sands Management

6/10 Okay

Lawrence

Liked: Cleanliness
Stayed 1 night in Oct 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were awesome.
Stayed 3 nights in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Robert, Appreciate your feedback! Look forward to seeing you next time your in town.Safe Travels.

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Paul, Appreciate your feedback!Safe Travels.

10/10 Excellent

paul

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Paul, Appreciate your feedback!Safe Travels; hope you pass by on your next stop to Maryborough. Thanks

8/10 Good

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and central easy driving around. Staff great. Rooms average but clean and good for price
Stayed 2 nights in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Wendy, Appreciate your feedback.We are working hard to address our current shortfalls and have begun to install new Televisions in all rooms, replace all pillows, upgrade our in room lighting and improve our security features across the motel.We take all feedback on board, so thank you for sharing. Safe Travels and hope to see you again next time. RegardsMineral Sands

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and service
Stayed 1 night in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Bradley, Appreciate your feedback, and see you next time.Safe Travels.

8/10 Good

Michael

Stayed 1 night in Sep 2022

10/10 Excellent

Scott

Stayed 1 night in Sep 2022
Response from Matt on 19 Oct 2022
Cheers Scott, Appreciate your feedback!Safe Travels.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms where clean and staff very helpful
Stayed 1 night in Sep 2022
Response from JC on 11 Sept 2022
Thank you Peter, we are glad that you enjoyed your stay and look forward to seeing you again one day.Reception

8/10 Good

Laurie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was cosy and just what we needed
Stayed 1 night in Aug 2022
Response from Matt on 19 Oct 2022
Cheers Laurie, Appreciate your feedback!Safe Travels.

10/10 Excellent

Garrett

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Trish is a wonderful host
Stayed 1 night in Aug 2022
Response from Tricia on 7 Aug 2022
Thank you Garrett for your lovely words! We look forward to hosting you again next time you are in Maryborough.. Take care Trish

10/10 Excellent

Nadine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable and friendly.
Perfect for our largish group to occupy most rooms while in town for a local significant birthday party. Comfy bed, good shower and plenty of things for a cuppa. Would happily return.
Stayed 1 night in Jul 2022
Response from Tricia on 3 Aug 2022
Thank you so much for your positive review Nadine! It was our absolute pleasure hosting you and your party for the weekend and we will see you next time you are in town! Tricia

8/10 Good

Carsten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Tricia on 19 June 2022
Thank you for your lovely review! W look forward to hosting you again when you are next in Maryborough.

10/10 Excellent

Christine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception service was excellent Great recommendations for food and other sites of interest E tra blankets provided on request Room was very clean and comfortable On departure feedback was requested and we replayed our stay was great Good value for money
Stayed 1 night in May 2022
Response from Tricia on 19 June 2022
Thank you for you brilliant review. Come and see us again next time you are in Maryborough!

10/10 Excellent

Eric

Stayed 1 night in May 2022

4/10 Poor

Lynne

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Didn’t feel safe during the night we had random people at our door and windows very noisy area cars doing burn outs on the street would never stay there again
Stayed 2 nights in Apr 2022
Response from Tricia on 30 Apr 2022
We are sorry that you did not have a good experience. However, the Motel, as do all Motels, has no control over "random" people coming onto the premises at night let alone cars on the street. All of our rooms have security screens on the windows so there was no reason to feel unsafe. In this instance we feel that your rating is unfair.

8/10 Good

Sadia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel signboard and my check in information had bed and breakfast but no breakfast was provided. Its a little old accommodation. Other than above, everything else was good.
Stayed 2 nights in Apr 2022
Response from Tricia on 18 Apr 2022
Hi Sadia, Thank you for your review. Breakfast is available at the cost of $7.50 per person. We look forward to hosting you again next time you are in town.

10/10 Excellent

Sheneen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Close to shop's. Enjoyed our stay.
Stayed 2 nights in Apr 2022
Response from Tricia on 18 Apr 2022
Thanks for a lovely review Sheneen! It was our pleasure hosting you and we look forward to seeing you next time!

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, staff & service
Position to where we were visiting was great food close by The beds were very dated maybe time
Stayed 1 night in Apr 2022
Response from Tricia on 18 Apr 2022
Thank you for your review Chris. It is always work in progress in a Motel! Beds are actually in the process of being upgraded at this time. Look forward to seeing you next time.

4/10 Poor

Cheryl

Stayed 1 night in Apr 2022
Response from Tricia on 11 Apr 2022
Hi Cheryl, Firstly, thank you for your one word review. I can't help wondering if the low score was because you told me at check in that you thought the price was $85.00, not the rate I was telling you. Which, by the way, my rate was correct when you checked your paper work. Or maybe it was because you thought that you were getting a free breakfast when we no longer offer this facility, and the booking site that you had booked through had not updated its records.

10/10 Excellent

Philip

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2022
Response from Tricia on 5 Apr 2022
Thanks for your great review Phillip! We look forward to hosting you next time you are in town..

8/10 Good

Bruce

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2022
Response from Tricia on 24 Mar 2022
Thank you for your review and we look forward to seeing you again.

8/10 Good

Brett

Business traveller
Liked: Cleanliness, staff & service
all good. rooms a bit aged. require a curtain on rear window
Stayed 1 night in Jan 2022
Response from Tricia on 2 Feb 2022
Thanks for your review Brett and we look forward to seeing you next time you are in town

10/10 Excellent

Ramin

Liked: Staff & service, amenities, property conditions & facilities
Great customer service!!
Stayed 1 night in Jan 2022
Response from John on 30 Jan 2022
Thank you Ramin! Looking forward to hosting you next time you are in town Kind regards John

10/10 Excellent

Nola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and tbe room very comfortable
Stayed 2 nights in Jan 2022
Response from Tricia on 10 Jan 2022
Thank you Nola for your lovely review! We look forward to hosting you next time you are in Maryborough Tricia

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looks like a family business. Staff was very friendly. Zero fuzz check in and out. The room is very clean and tidy. Old but nothing is broken. We enjoyed our stay and would definitely consider again the next time we visit.
Stayed 1 night in Jan 2022
Response from Tricia on 6 Jan 2022
Hi Peter, Thank you for your lovely review, it is very much appreciated. We look forward to hosting you next time you are in Maryborough! Tricia

8/10 Good

Sue

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kindness of staff
Stayed 1 night in Dec 2021
Response from Tricia on 6 Jan 2022
Thank you Sue, that means a lot to us...Hope to see you next time you are in Maryborough. Have a happy and safe New Year. Tricia

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Tricia on 22 Dec 2021
Thank you for your lovely review Melissa! Hope to see you again next time you are in Maryborough.. Merry Christmas!!

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and easy to check in. No issues at all.
Stayed 1 night in Dec 2021
Response from Tricia on 14 Dec 2021
Thank you Brian for your review, it is very much appreciated! We look forward to hosting you next time you are in town... Have a great Christmas

10/10 Excellent

Ian

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Comfy and clean. Shower heads could do with replacing, but that's very very minor.
Stayed 1 night in Dec 2021
Response from Tricia on 12 Dec 2021
Thank you Ian, it is lovely getting positive feed back! Enjoy Christmas and we look forward to hosting you again soon. Tricia

8/10 Good

Graham, BUDERIM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay while working in Maryborough
Stayed 1 night in Nov 2021
Response from Tricia on 16 Nov 2021
Thank you Graham for you review. We look forward to hosting you next time you are in town.

10/10 Excellent

Eamon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Included continental breakfast and high standard of cleanliness.
Stayed 1 night in Nov 2021
Response from Tricia on 14 Nov 2021
Thank you Eamon for your lovely review! We look forward to hosting you next time you are in Maryborough. Tricia