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Reviews of Riad Al Ksar & Spa

4 out of 5
Riad Al Ksar & Spa
Derb Al Aati Allah Haysalam 11, Marrakech

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 161 reviews" "
Rating 8 - Good. 57 out of 161 reviews" "
Rating 6 - Okay. 19 out of 161 reviews" "
Rating 4 - Poor. 3 out of 161 reviews" "
Rating 2 - Terrible. 6 out of 161 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Annabel Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this Riad - everything from hasstle free airport pick up, breakfast on the rooftop terrace each morning, attentive care from all members of the hotel team, easy walking distance to Palais Bahia and the main tourist attractions, quiet, clean - fabulous!
Stayed 6 nights in Dec 2023
Response from Damien on 8 Jan 2024
Dear Jane and KyleIt was a great pleasure to welcome you at Riad Al Ksar & SpaWe appreciate that you like our premisces,and our services and care delivered by the hotel team such as spa hammam massage, food ( lunch and dinner ) breakfast and so onHope to see you next time in fabulous Marrakech

10/10 Excellent

Missi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Damien and the staff were amazing. Highly recommend this hotel.
Stayed 4 nights in Sep 2023
Response from Damien on 16 Oct 2023
Dear MissiIt was a pleasure to welcome you at the Hotel Riad Al ksar & Spa Hope to see you again soon

10/10 Excellent

Farhiya Abdi

Stayed 3 nights in Jul 2023
Response from Olivier on 15 Aug 2023
Dear Farhiya Thank you very much for your scoringHope to see you again soon with your sister and friend.

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Riad is nicely located for walking to see many of the sites. The Riad had a quiet, calming atmosphere as it is also a spa. Staff were very helpful.
Stayed 3 nights in Jan 2023
Response from Oli on 15 Feb 2023
Dear Ellen and IanThank for your lovely comment, we do appreciate it - i know that you enjoyd our Hammam and Massage Spa.Hope to see you again soon for a real honeymoon when all your papers will be sort out. You take good care of you.

8/10 Good

shaojie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2022
Response from Olivier on 8 June 2022
Thank you so much for your score. We always do the best during your stay to enjoy you. Looking forward to welcome again soon.

10/10 Excellent

caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely peaceful oasis in the middle of Marrakesh’ busy old town. In walking distance from many tourist sites. Excellent host, who helped us with everything, including sight seeing tips, directions and finding suitable parking in the town. We especially loved our rooms and the roof garden. I would definitely come back here as the riad has so much character and comfort and a very welcoming host.
Stayed 2 nights in May 2022
Response from Olivier on 10 June 2022
Dear Caroline, Thank you so much for your lovely comment.We will always do the best for our guests. Our rooftop is missing you !

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Great location, really nice Riad, very pleasant staff. Would highly recommend.
Stayed 3 nights in Feb 2020
Response from Olivier on 12 Feb 2020
Dear Daniel & Emily - thank for your nice review and great score.We always do our best as you know. Really hope to see you with Dexter and Alyce soon. Follow us on social networks.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Roof terrace. Friendliness and helpfulness of staff. Atmosphere and peace of building. Accessibility to major attractions. Availability of day tours at reasonable prices.
Stayed 6 nights in Jul 2019
Response from damien on 6 Aug 2019
Thank You for your Nice Comments. We appreciate.

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the central parts of Marrakesh. Beautiful garden with a small pool and a rooftop bar where you can order drinks via an intercom radio. Great staff that helped us finding around town and also booking day trips in the area.
Stayed 7 nights in Jul 2019
Response from Olivier on 31 July 2019
Dear Johan and Karolina. Thank for your lovely review. We were pleased to welcome you and offered you a great experience at Riad Al Ksar & Spa.Guest do enjoy our rooftop, patio and our Spa like you did.Hope to welcome you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable authentic place
The place is cozy and nicely tacked in the narrow streets of Jewish quarter. You feel that you're in Morocco and not in another faceless standard hotel. It's comfortable 20 min walk to Jamaa el Fna. The people working at the riad are great and extremely friendly. The room was good and clean with authentic local flair. Shower upgrade would be great but then you're in Africa after all.
Stayed 3 nights in Apr 2019
Response from Olivier on 30 Apr 2019
Dear Guest, Thank you for your excellent comments, we always appreciate.You are more than welcome back. Follow us on social and on www.alksar.com

10/10 Excellent

chrisj, London , UK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A peaceful traditional Riad with a beautiful roof garden. Perfectly located in the old town with most of the cultural highlights within walking distance.Fabulous staff, particularly Olivier, the manager, and Abdul who made us feel most welcome. Would recommend using their airport pickup service.
Stayed 5 nights in Apr 2019
Response from Olivier on 29 Apr 2019
Dear Xtopher & Wendy. Thank for your lovely review and nice comments.Yes our roof garden is appreciated by every guest, they enjoy having their breakfast, meal or drink on it. We would like to welcome you again soon. Olivier

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a beautiful atmospheric old house. The personnel are almost all delightful to deal with. The rooms are quiet. The only downsides are how dark the rooms and common parts are and the bedrooms lack adequate ventilation. This may be inevitable in a building of this style. Otherwise we had a very good time here.
Stayed 5 nights in Dec 2018
Response from Reception on 8 Jan 2019
Thanks a Lot for your Good Review. We are concerned about our Guests feedbacks.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from Olivier on 20 Dec 2018
Merci Adrian et Marianne pour votre jolie note .On apprécie ! Suivez vous sur les réseaux sociaux. Au plaisir de vous recevoir a nouveau au Riad Al Ksar. Un grand merci de toute l Équipe Al Ksar.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018
Response from Olivier on 12 Oct 2018
Thanks for your scoring, We appreciate. Follow us on social network. Regards

10/10 Excellent

RALPH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in Marrakech
Wonderful calm respite from the chaos of Marrakech. Beautiful courtyard garden with small plunge pool to cool off. Great roof terrace for breakfast and evening drinks or snacks. Good location for walking to main square, souls, Bahia Palace and Badi Palace. Only caution is difficult to find if you are driving.
Stayed 3 nights in Sep 2018
Response from Olivier on 25 Sept 2018
Dear Ralp and Christine, Thank for your nice comment about your stay. with us. We appreciate that you enjoyed all the services ( spa, restaurant, snack, bar ), the good location and the building itself. Yes driving inside the medina isn`t recommended but there are plenty of parking around the Riad, and we enjoyed helping you to park your car safely. nearby us. Follow us on social network and on alksar.com website.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2018
Response from Olivier on 8 May 2018
Thank for your nice score . We appreciate ! Follow us on social networks. Thank you for staying at Al Ksar. Cheers from all the Team Al Ksar x

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little Riad in the Medina
Great little Riad, perfect position to explore the Medina, comfortable, good service, very friendly staff. The food is simple but good. The hamman and massage an added bonus.
Stayed 6 nights in Jan 2018
Response from Damien on 15 Jan 2018
Thanks Simon for your lovely review. We enjoy that you appreciate our spa services and the riad comfort and position to explore the Maedina of Marrakech ! Follow us on social networks. Thank you for staying at Al Ksar. Cheers from all the Team Al Ksar xx

10/10 Excellent

Hemsley family , Kent, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stylish oasis of calm in the medina
Fantastic location in the Jewish quarter of the medina. Hotel is beautifully styled with sun roof terrace and plunge pool, and offers quiet time out from the hustle and bustle of the souks. Staff are friendly and helpful. Water pressure and temperature could be better but not enough to spoil our stay
Response from Olivier on 2 Feb 2018
Thank for your great review. We enjoy that you appreciate our planted roof terrace and our plunge pool. ! Follow us on social networks. Thank you for staying at Al Ksar. Cheers

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and close to the centre of Marrakesh.
Very nice trip to Marrakash. People are very friendly.
Response from Olivier on 15 Jan 2018
Thank for your nice review. We appreciate ! . Follow us on social networks. Thank you for staying at Al Ksar. Cheers from all the Team Al Ksar xx

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming, comfortable hotel
Very welcoming and helpful staff, very nice atmosphere, lovely place

6/10 Okay

Mookhtar, Chelmsford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Honeymoon in Marrakech
Nice Riad with exception of the neighbourhood Parking area a bit far Everything good Abdou very helpful and the rest of staff

8/10 Good

antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Jon & Laura, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, friendly service
Olivier and his team made us feel welcome, with nice food served for breakfast. The hotel was excellent at recommending attractions, places to eat and drink, also a few tips for tourists and the approximate price of things that you should reasonably pay. Lovely weather, colourful and beautifully decorated. Would recommend and go back again next time we visit.

10/10 Excellent

gabriel, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Had a lovely time with my wife Hotel very close to every touristic site around the city

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here for a whole week, and Olivier and the team couldn't have done more for us; everyone here was friendly and helpful, and were more than happy to provide us with advice and recommendations for our stay. The Riad itself was so peaceful and relaxing, with great food and a great terrace on the roof and very close to a number of sights and attractions. Highly recommended

10/10 Excellent

the traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad
We had a great 3 days in the hotel. We got a detailed explanation what to see in the city.

10/10 Excellent

Jonathan, Faversham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location, fantastic staff
Staff bent over backwards to be helpful and were amazing (book tours through them, not Expedia beforehand, and avoid Sahara tours). The Riad was perfectly located, within very short walking distance of all the sights in the Medina. We go there again without hesitation.

8/10 Good

Expedia, London

Liked: Cleanliness, staff & service, room comfort
5 nights of comfort
Nice looking Riad, very helpful staff, very comfy room and bed, although sheets were not changed during our five night stay. No TV, or tea/coffee making facilities. Breakfast is very basic and bought in. Towels are very rough and bring your own toiletries. Good location

10/10 Excellent

keith, folkestone, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything I hoped a riad in the medina would be. Nice, comfortable room and very helpful staff.

8/10 Good

Rachel, Marrakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad
Beautiful building, nicely furnished. low number of guests made it feel very intimate, like somebody's house, felt very at home and relaxed by the end of the trip. Owner quite charismatic and helpful if a little overbearing at times. He did make me feel foolish and uncomfortable after I was talked into having a henna tattoo on the first night when rather tired and overwhelmed by the new experience of Marrakesh. Hot water wasn't always forthcoming. Other staff very friendly and helpful. Well place for travelling on foot to most areas.

10/10 Excellent

Nadia, Watford, Herts, U.K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in the heart of old town Medina
Beautiful little hotel in the heart of old town Medina. It is a gem in the middle of the old winding alley ways. Renovated in a traditional old Morrocan style but with all the modern comforts. Olivier the owner is a really lovely man and really makes your stay as comfortable as possible. A must if you really want a feel of the real Marrakech.

8/10 Good

Alfred, San Francisco Bay Area

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An Oasis in the old city of Medina
Stayed at this Hotel & Spa located in old city of Medina for 9 days. I found the entire hotel staff to be very helpful and accommodating. The hotel provided many excursion options of which we used a few and enjoyed it. The Riad Al Ksar has foot access via a narrow alleyway is a pleasant and relaxing environment once inside. Hotel is a 10 room boutique hotel that offers a quite retreat for anyone wishing a calming getaway. Hotel staff is very helpful in providing information about the Median and surrounding area and has very reasonable rate for spa service. If you have any questions prior to or during your travel, just contact Riad Al Ksar for honest and reliable information. Fantastic staff the go beyond to make sure your holiday is enjoyable.

6/10 Okay

Verified traveller

Liked: Staff & service
Exterior Disappointing but Comfortable Stay
Staying in the City Centre was a bit of a SURPRISE and took some getting used to. Building all appear run down and at first glance the location and Exterior of the hotel were not great - NO signs and difficult to find. The Hotel was much better inside and the Staff are very helpful and friendly. Little surprised to find the staff all have multiple functions - BUT do them all well. If you have done your research on city and area then you will be pleased with the hotel. However if you are expecting 4* you will be disappointed

8/10 Good

AA , london

Liked: Cleanliness, staff & service, room comfort
Authentic experience
Excellent experience staying here the staff are very helpful and friendly, it is centrally located to the local attractions souks. Staying here gives an authentic experience to Moroccan life! Lovely and quite perfect for holiday away from the hassle and bustle of town.

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Amina, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Riad, excellent service.
What an amazing find! We stayed 5 nights and it's still left us wanting more. We had a brilliant time shopping at the souks and then coming back to the tranquillity of the riad. We're planning our next trip.

6/10 Okay

Verified traveller

Liked: Cleanliness
Good place for tan
Great owner and great rooftop to get a tan. Yes you can hear the prayer calls but you'll get used to it by the end of your first night.

10/10 Excellent

Matt , Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Riad close to the centre of Marrakesh
Had a 4 night stay at this exceptional Riad. The location is tucked away off the main road and is a 10 -15 minute walk to the main square. The Riad has everything you need for a comfortable stay, beautifully furnished rooms which are spotlessly clean and a nice plunge pool to cool off in. The roof terrace is a great spot to have an early evening glass of wine. The owners and staff are really friendly and do all they can to ensure a great stay. The breakfast is good and sets you up for the day. I have no hesitation in recommending the Riad Al Ksar and would stay here again when in Marrakesh.

10/10 Excellent

Beth, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet haven in the centre of Marrakech
Just got back from five days staying at Riad Al Ksar. It was a beautiful hotel in an excellent location for exploring the very heart of city life. This quiet and relaxing hotel provided a safe haven when at first the experience of Marrakech was overwhelming. We soon grew accustomed to the city, and this place provided an excellent base for exploring all around. It was very much in walking distance from a lot of the main sights and tourist attractions. The room itself was lovely, clean and with a very Moroccan feel. Breakfast was lovely, and the spa experience was very relaxing and enjoyable. Very friendly and helpful staff who can organise excursions and activities if required. The only downside would be if you were looking for a large swimming pool to swim in - the plunge pool is excellent for a refreshing dip but not big enough for swimming. However, this was not a problem for us as we wanted to spend more time outside the hotel. We both loved Marrakech and staying at this lovely hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Marrakesh
Fantastic, great location just a short walk to the souks & main square. Staff were so helpful & friendly.Only small but very nice.Beautiful Riad was a great introduction to Morocco.

10/10 Excellent

angela r.

Liked: Cleanliness, staff & service, room comfort
BEST CHOICE. Fantastic Experience !
Special thanks to the Super Helpful Staff, which made our Stay so much more Enjoyable. Riad Beautifully decorated with Style and kept Spotlessly Clean. Room very Comfortable, which includes WiFi on all floors, AC, Laptop Safe, Big bed. Great Location close to Touristic Sites and Easy Access, Gorgeous Panoramic Planted Roof Terrace, with Very Tasty Free Breakfast. Difficult not to Love It. Best priced value, Highly Recommended !

10/10 Excellent

Leeona, Woonona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Marrakesh
Riad Al Ksar was fantastic only small & very friendly. Location was great just a short walk to Palais Bahia & Jemaa el- Fna

10/10 Excellent

Carl, Portsmouth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Traditional Riad
My girlfriend and I stayed here for a week in march 2015. We found the Riad to be lovely and relaxing. The Riad was very traditional and well set out, we especially liked the roof terrace. The room was quiet, clean and decorated in a traditional style. The Riad is in a very convenient location with in the medina, only a ten minute gentle stroll to the main square. The staff at the Riad were very friendly and professional offering plenty of knowledge about marrakesh. Whilst staying at the Riad we booked some day trips and made use of the spa facilities which were both well organised.

10/10 Excellent

william, Dalton PA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway!
We had a very good time. After a guided tour of the city we were able to manage quite well. The raid was helpful with map and advice necessary for exploring & meals. The staff was friendly and courteous. We enjoyed the spa and would recommend that sirvice.

10/10 Excellent

Graham, Bath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bright and friendly riad close to centre
Very friendly and very helpful staff giving a warm welcome each day and ensuring all our needs were catered for. Taxi service to/from airport was arranged and ran smoothly with a friendly english-speaking driver. Food from a restricted menu was served promptly with good service. Marrakech itself was an experience. An assault on the senses but one not to be missed.

8/10 Good

will, Bracknell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Riad
The Riad is very pleasant and also clean. The staff are very helpful and friendly and The location is good, close to the square. Would reccomend.

8/10 Good

Claire, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal Riad stay in Marrakech
Lovely quiet riad with knowledgable helpful staff, easy walking distance for main sights of medina.Contacted by staff in advance to organise transfer, when arrived, welcomed and orientated with map and advice by owner.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recent remodel
Great location within walking distance to attractions like the square.Lovely cedar wood courtyard interior and rooms. Breakfast was very good, fruit salad and fresh bread.Lovely rooftop terrace with many plants and good seating. Owners and staff were very helpful and provided information including maps and tips.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
a calm oasis amidst the mayhem of the medina. I read many reviews before I went and they mostly mentioned the location (easy and safe walking distance to the square and the souks and just about everything else), and the very helpful, friendly staff. These reviews are spot on. With only a handful of rooms the staff are always on hand to give you their full attention. the rooms are cleaned and made daily. advice and recommendations on sights, food, trips, and anything else you may need are unbiased and independent. I am confused by the few negative reviews I have read but these generally seem to be about the cleanliness. It is worth mentioning that this is a Riad in the medina of Marrakech and not a 5* hotel in a European city. it is not sparkling clean (that would be impossible) however it is not unclean either. it is perhaps a bit dusty in places but then it is effectively in a desert. over all you get what you pay for - a lovely place to stay in the medina. if this isn't your cup of tea you can stay in some big complex outside the walls in the new town and get bused in to take some photos while on a guided tour or something. I for one wouldn't hesitate to stay at Al Ksar again.