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Reviews of Riad Marrakech By Hivernage

4 out of 5
Riad Marrakech By Hivernage
Angle Arset Lamaach & Dr Linares, Medina, Marrakech

Reviews

7.2

Good

Rating 10 - Excellent. 14 out of 52 reviews" "
Rating 8 - Good. 16 out of 52 reviews" "
Rating 6 - Okay. 9 out of 52 reviews" "
Rating 4 - Poor. 10 out of 52 reviews" "
Rating 2 - Terrible. 3 out of 52 reviews" "

7.4/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

Sepideh

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff and check in experience was very smooth. We had an issue with the room smelling strongly of paint and they offered to change our room to another which was better but the smell of paint still gave us a headache overnight and we found ourselves eager to leave as soon as possible. Unfortunately the floor tiles and rugs were dirty. They may claim that the tiles are old but even antique tiles can be cleaned much more thoroughly. Our socks picked up so much dirt walking around and there were no slippers. with the rugs and tiles being dirty, this made us conscious of sitting on the sofa too. The bed sheets were clean but so old they had bubbled and nearly ripped on the edges. Breakfast was disappointing, we expected a modest but delicious Moroccan breakfast and had supermarket pale and chewy croissants, pale orange juice and hard boiled eggs. Nothing was tasty unlike the other Riad we stayed at. Overall we were really happy with the people but were glad we had only booked this riad for one night.
Stayed 1 night in Dec 2023

8/10 Good

susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracious and spacious riad. Staff were friendly and helpful.
Stayed 1 night in Apr 2023

8/10 Good

Linda

Travelled with group
Liked: Staff & service, amenities
This hotel was exactly what I prioritized. Walking distance to major attractions, with a secure parking lot just a half block away. There was Moroccan flavor, with a multi-lingual staff. The water was hot, but the water pressure was low. There was heat in the bedroom, and clean towels. I was initially put off by the graffiti on buildings outside, incense smell in the lobby, and less than clean Riad common room. However, I never felt unsafe, coming and going, even at night. And the friendliness of the staff, along with the funkiness of the place caused it to grow on me. One problem was that there were only two power outlets, needed for lights. If I wanted to charge my phone or laptop, it got pretty dark. Stairs, no elevator, but someone always handy to help with luggage.
Stayed 3 nights in Feb 2023

8/10 Good

Angelica

6/10 Okay

Cindy

Liked: Staff & service
Disliked: Property conditions & facilities
It was an older building. The air conditioner was very loud, the safe never worked and the tv never worked.
Stayed 1 night in Jul 2022

10/10 Excellent

karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with my stay. Front desk staff and staff in general were extremely helpful and accommodating.
Stayed 1 night in May 2022
Response from Saida Baiti Directrice Riad on 29 June 2022
All the team thanks you for this very good feedback that you took care to share. We are delighted to read that you particularly appreciated.

10/10 Excellent

LARRY RUSSELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator but beautiful and comfortable hotel.
Stayed 1 night in Mar 2022
Response from Saida . Directrice Riad on 14 Mar 2022
Le agradecemos su opinión,Estamos encantados de que haya disfrutado de su estancia con nosotros. Vuelva pronto. Buen día.

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Filthy hotel
Upon arriving at the hotel, the room that i was given had a linking toilet, a roach in the bathroom, no working outlets, a dirty carpet and a foul smell in the room. The hotel gave me another room. The second room had a leaking sink, ants in the bathroom, a filthy remote control and 1 working outlet.
Stayed 4 nights in Feb 2020

4/10 Poor

STEVE, Alger

Travelled with family
Disliked: Cleanliness
Not too impressed by the place. Very dark riad and needs a huge tune up... Positive side is the location which is ok. We were changed rooms after the second night since the toilet was broken since day 1 and we even had to ask for a bucket in order to be able to flush the toilet as they were unable to fix the toilet. Thankfully, the second room saved the rest of the stay (total 5 nights).. Dining was good but breakfast was constantly lacking food. the breakfast guy kept on bringing small quantities of food at the time for the buffet which I found to be counterproductive since he was always running to the kitchen. We are very rarely disappointed with our choices on Expedia but that location was a disappointment.
Stayed 5 nights in Dec 2019

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple hotel near souk
Central location for exploring. Easy access to the food stalls and souk. Bedroom was clean with comfortable bed. Bathroom was functional but could use some updates. Breakfast was basic. Staff was super friendly. Would stay there again.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night’s stay.
The hotel is located v3ry near the central square with easy walking access the many markets and sights worth seeing. Although it’s on a crowded street, it’s quiet in the room, the bed is comfortable and the level of cleanliness high, staff were helpful. Breakfast had adequate choice.
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Property was close to the Medina in old towne. However the included buffet was very minimalistic and low quality and usually empty. The housecleaning staff were great.
Stayed 1 night in Oct 2019

4/10 Poor

jen, vancouver, canada

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Loud, requires updating
Although the staff are nice, informative and willing to help, I find my experience quite disappointing. The bathroom requires a bit more cleaning and updating as mold can be seen along the tub and wall... a fresh paint and well scrub would have help, also a little noisy and kiotic in the lobby and noisy in the room as well.
Stayed 1 night in Apr 2018

4/10 Poor

Lorena, New York

Disliked: Cleanliness, staff & service, property conditions & facilities
Close to the market
I️ would give this place a half star, don’t go there expecting high standards They had a clean bed every night, bathroom was extremely run down, some staf members were helpful, some seemed anointed when you ask for something Ver auténtico But a place I️ would never go back
Stayed 3 nights in Mar 2018

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would recommend this hotel for anyone!
We had an amazing time and the Hotel staff Omar was superb!

10/10 Excellent

john, Mill Valley, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A surprisingly nice Riad very close to the center
The hotel does not look like a great hotel, but the rooms are four star nice and the staff were wonderful, from the manager down to the maids.

10/10 Excellent

shannon, frankfurt germany

Liked: Cleanliness, staff & service, room comfort
Great hotel downtown
I was given a gorgeous suite with what looked like a roman bath in my bathroom. It was a huge room! But the first night was tough because the air conditioning wasn't strong enough for the room. The staff had no problems giving me another room which was smaller but so comfortable....

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in the middle of Marrakech
Riad was within walking distance to many sightseeing locations in Marrakesh, especially the Jemaa el-Fna market. The staff was very helpful and accommodating. Room was small but big enough for two people. Breakfast is provided consisting mostly of pastries, which we definitely did not mind. Overall we had a great time and would definitely recommend the Riad Marrakech!

6/10 Okay

Verified traveller

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Anthony, Ireland

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Central and friendly but smelly and cold
Dead central to the Medina and staff were friendly and helpful but the drains smelt and the breakfast was a cold joke.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable hotel close to the centre
Firstly the hotel is now called 'Riad Marrakeck', taxi drivers will not know where it is if you ask for palais riad batoul. Hotel is centrally located, about 5min walk from Jamaa al Fna (central square) or the big mosque (Koutoubia) so is excellently positioned to walk around the city. Rooms are a good size, nicely decorated and surprisingly quiet for a hotel that is so close to things they also have nice big bathrooms with big bath +plenty of hot water (if you wait long enough... Hotel is very clean and generally quite smart (the odd bit of paint flaking off here and there). Staff are helpful but speak limited English (you might get on better in French), breakfast is limited to croisants and pastries, coffee and orange juice, you will probably eat out in the evenings any way in the Jamaa as more fun + cheap (tagine +a drink and salad for under £10 in most places), try the upstairs at Cafe de France or Le grand balcon du cafe glacier for great views +hassle free eating away from the beggars, cigarette sellers etc. Hotel very quiet when I was there (December) only 1 or 2 other guests, the neighbourhood is noisy +shabby but that is true for any of the hotels in central Marrakech (try Gueliz for more swanky neighbourhood but further out). Riad Marrakech is great for a 2 or 3 night stay in Marrakech and I enjoyed my time.

10/10 Excellent

Andreas, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gem close to the Prince square
I absolutely loved staying at this location, although it was just a couple of days. The riad/atrium in the middle has wifi internet and a roof that opens up. Small singing birds fly in through the crack in the ceiling, filling the space with the beautiful song from birds and lights up the space just enough. Rooms are comfortable and the noise from the street is not too bad. Staff was friendly and accommodating.

10/10 Excellent

Bmc, HVL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very flexible, wonderful staff. Great older hotel.
Enjoyed our stay. Perfect location for our touring.

10/10 Excellent

Vanessa, South London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely Riad and excellently located.
We had a really lovely stay here and will be returning. The staff bent over backwards to accommodate us. Our room was comfortable and had that 4* appeal. Located on the outskirt of the medina, everything was in walking distance. So we could take the hustle and bustle of the medina or not by staying at our Riad or taking a taxi to the newer part of the city.

8/10 Good

shas and zulfi, london

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the medina and other sights
The hotel location was ideal as it was close to the Medina and the Koutabia Mosaque and the Dj e Maa El FNA Medina and other sights. We walked everywhere which saved on transport. We looked forward to returning to our room in the evening to see what designs the chamber lady had made with our towels. She was very artistic. We thoroughly enjoyed ourself.

6/10 Okay

Udo

Travelled with partner
Liked: Cleanliness
Die Lage ist zwar im Zentrum, aber man hat kaum Parkmöglichkeiten für ein Auto. Die Rezeption und der Zimmerservice war in Ordnung und die Zimmer waren auch sauber, einzig die Toilette konnte nicht gut gespült werden, da der Wasserdruck zu gering war… Das war schon sehr unangenehm…
Stayed 3 nights in Dec 2023

6/10 Okay

Imen

Liked: Cleanliness, room comfort
Stayed 4 nights in Feb 2023

6/10 Okay

Verified traveller

Disliked: Staff & service
Front desk is not nice
One night none of the ATMs in town worked for a few hours. We had to catch a flight and couldn't get any cash from the ATM for a taxi. Front desk was completely unbothered and would refuse to help. Which meant we literally had to ask other hotel guests to let us transfer them money for cash.
Stayed 2 nights in Apr 2022

8/10 Good

Vanesa

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
El personal del hotel muy amable y atento
Stayed 4 nights in Mar 2022
Response from Saida . Directrice Riad on 14 Mar 2022
Le agradecemos su opinión,Estamos encantados de que haya disfrutado de su estancia con nosotros. Vuelva pronto. Buen día.

8/10 Good

Verified traveller

Travelled with group
Disliked: Property conditions & facilities
Die zentrale lage war super. Das personal könnte freundlicher sein und die räume sauberer. Das superior zimmer was mir gegeben wurde entspricht nicht dem angebot von hotels.com. auf meine reklamation hin wurde mir ein zimmer mit balkon gegeben. Balkon isch wohl die falsche definition. entweder passt das hotel oder hotels.com die beschreibung der zimmer an, da sie nicht überein stimmen. Beim frühstück muss man zu den ersten gehören, denn die warmen speisen werden nicht nachgefüllt.
Stayed 1 night in Dec 2019

8/10 Good

ALEXANDRA

Liked: Staff & service
Magnifique riad
Un magnifique riad, idéalement situé à quelques minutes à pied de tous les sites d'intérêt de la ville et des arrêts de bus de la Place Jema el Fna (bus 19 pour l'aéroport). Quel dommage que la rue devant soit si bruyante et tellement polluée... Vraiment préférer les chambres donnant sur le patio si vous souhaitez dormir! Les chambres sont grandes et lits confortables, avec climatisation et TV.
Stayed 1 night in Nov 2019

4/10 Poor

Murat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enttäuschung pur!
Nach 9 Tage Andalusienrundfahrt einfache Enttäuschung! Das Zimmer war nicht sauber obwohl jeden Tag die Dame zum putzen kam. Toilette lose. Schimmel unter der Klimanlage und in der Badewanne. Die Badewanne wurde unproffessionell mit Marmorstücken verkleidet, innen drin zig lagen Farbe und drunter wahrscheinlich Schimmel. Abfluss verstopft. Badezimmertür schrecklich laut. Die Austattung allg. Schon runtergekommen. ZEIT zum investieren anstatt nur kassieren! Meine Empfehlung.. Finger weg!!! Wirklich das einzig Gute ist die Lage. Selbst das Ibis Budget Standard Frühstück ist ausgewogen und Schmackhaft im gegensatz zu das was die anbieten. Kellner zum Glück geizig da halbe kleine Tasse "frisch" zubereitete o.-saft/pulver schmeckt nach was anderem. Kaffe instant! Für durchschnittlich 65€ die Nacht haben wir mehr erwartet. Bitte sucht euch was anderes. Danke
Stayed 5 nights in Nov 2019

10/10 Excellent

Aris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ενώ η κράτηση έλεγε ότι περιλάμβανε φόρους, με χρέωσαν έξτρα δημοτικούς φόρους.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lo unico la cercania
El riad es viejo , en mal estado las instalaciones sucias y el desayuno lo peor, los empleados dentro de lo que cabe lo mejor. No merece la pena ir , terminarás deseando irte,Yo he ido como 15 veces a Marrakech y se de lo que hablo.
Stayed 3 nights in Mar 2018

4/10 Poor

Verified traveller

Disliked: Staff & service
SOLAMENTE QUE ESTÁ CÉNTRICO
El hotel no está bien atendido; la TV no se veía bien; el aire acondicionado caliente no funcionaba y en su lugar había un radiador que le faltaba una rueda; la caja fuerte no funcionaba y pusimos los documentos en la habitación de mis amigos; en el patio para desayunar hacía mucho frio -faltaba un par de estufas-; y si bajabas a desayunar el buffet los 3 días estaba completamente vacío, había que decirle al personal que los platos estaban vacíos, no había zumo, faltaban cubiertos y el café estaba frio, y entonces empezaban a reponer; en recepción también hubo un mal entendido que el importe de una habitación que ya había pagado Expedia.
Stayed 3 nights in Feb 2018

4/10 Poor

Jenny

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not a 4 star hotel!
I feel bad leaving this review since the staff at the hotel were nice and helpful. But this is not a 4-star hotel, far from it. The rooms shown in their site and here are not accurate at all. The terass on the roof were used as some kind of storage for broken furniture, the view is not what the photos show and the breakfast is just sad for being a 4-star hotel. Our room (superior) was small and with an extra bed that took up space. We are not very picky but this was a not worth the money spent.
Stayed 2 nights in Dec 2017

6/10 Okay

Stine, Danmark

Max 3 stjerner!
Jeg havde opgraderet til værelse med balkon. Balkonen viste sig at være ½ m2. Det kan ikke betale sig :-/ Heldigvis har hotellet en dejlig tagterrasse. Gratis morgenmad == brød. Ønsker man noget udover, koster det. Der er ikke mulighed for at lave kaffe på værelset (kan ikke huske, hvornår jeg sidst har prøvet det!). Ved afrejse virkede hotellets betalingsmaskine ikke, så vi måtte rundt i byen for at hæve kontanter. Heldigt, at vi havde flere kort med, men det kostede så 300 kr. ekstra i hævningsgebyrer, som hotellet ikke tilbød at dække. Alt i alt var hotellet væsentlig under det niveau, vi havde forventet.

8/10 Good

ismail, Montpellier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A découvrir ce magnifique Riad!!!!!
Agreablement surpris par la suite !! Personnel tres accueillant, et toujours disponibles, la propreté est respectée, je le conseil vivement..

6/10 Okay

Nozomi

Liked: Staff & service
Disliked: Cleanliness
Be careful for location
Location is completely different from hotels.com showed map. This hotel located next to old city. So if you want to stay near old medina I super recommend this hotel. Looks nice but hotel equipments are stinky. Hotel stuff are so helpful. Especially Annas who is working at reception desk who should work at 5 stars hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tæt på alt
Hyggeligt lille hotel med få værelser, tæt på alt!

4/10 Poor

Thomas, Stockholm

Disliked: Staff & service
Varning
Bor centralt men precis vid stor väg samt böneutroppare, går ej att sova. Frukost under all kritik, allt slut om du inte är där kl 06,00, gällde alla våra 3 dagar vi bodde där. Droppade från taket på WC, åtgärd, man la ut handdukar. Vi bodde i svit.

8/10 Good

Klaus, Bayer. Untermain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr günstig gelegen zum Djema el-Fnaa
Das Hotel war ein sehr guter Ausgangspunkt für unsere Exkursionen in Marrakesch, da der Hauptplatz Djema el-Fnaa, die Koutoubia, das Centre Artisan, das Jüdische Viertel, der Palais de Bahia und andere sehens- und erlebenswerte Orte in Marrakesch gut zu Fuß erreichbar waren. Zudem lagen Taxistände in der Nähe, die das Erreichen entfernter Plätze (Gerberviertel, Jardin Majorelle, Jardin de Menara) einfach machten.

8/10 Good

Kati & Ivan

Liked: Staff & service
Super gelegenes Hotel nahe bei der Medina
Man gab uns beim Einchecken das Zimmer Nr. 14 ohne Balkon, wo die Kanalisation stark roch. Nach Reklamation konnten wir Zi. 11 mit kleinem Balkon beziehen. Das Fenster bzw. der Balkon waren zur Strassenseite gerichtet, welche sehr belebt ist und bis in die späten Nachtstunden hört man den Lärm von der Strasse. Das Frühstück wird im Innenhof serviert, wo es im Winter morgens sehr kühl ist. Das Zimmermädchen war sehr freundlich und dekorierte das Bett jeden Tag aufs neue mit Rosenblättern und kreierte aus den Handtüchern Fantasiefiguren. Das Bett war sehr bequem.

6/10 Okay

Verified traveller

Liked: Staff & service
Hotelli hyvällä sijainnilla
Hotelli oli mukava, henkilökunta ystävällisiä. Aamupalan nauttiminen kattoterassilla avasi hyvin aamun. Huoneemme oli kadulle ja meluisa. Muuten sijainti on loistava.

2/10 Terrible

Lena, Stockholm

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fick inte checka in med mitt sällskap!
Jag åkte med manligt sällskap men tyvärr hade han glömt sitt pass i vårt hotellrum där vår huvudvisstelse var. Därmed fick vi inte dela rum utan om vi hade valt att stanna på hotellet hade vi varit tvungna att boka ett till rum, vilket vi vägrade och vi valde därmed lämna hotellet. Har sällan stött på så oresonlig personal på ett hotell och har sällan blivit mer förolämpad. Rekommenderar inte detta hotell!!!

10/10 Excellent

Synesio, Sorocaba - SP

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomendo para todos
Achei muito bom, sobretudo a limpeza e a qualidade da arrumação do quarto. Não vou contar aqui, quem for pra lá vai se surpreender.

2/10 Terrible

une grande déçue

Disliked: Cleanliness, staff & service, room comfort
erreur sur la marchandise
du grand n'importe quoi, un booking a l hotel hivernage et je me retrouve dans un riad en pleine ruelle vers jamaa el fna, bien que sur mon booking il y ai l'adresse et le numero de l'hotel hivernage. Une fois à l'hotel on ne retrouve pas ma resa et me demande de payer une autre nuit car le commercial ne leur a pas transmis ma resa. La clim ne marche pas en plein mois de juin et bien sur pas de piscine, génial sous 40° Le petit dejeuner: jus d'orange et deux mini pain au chocolat on repassera pour le pur petit dejeuner beldi dans un riad vous m'avez gaché mon weekend,publicité mensongère

8/10 Good

Marianne, Nederland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uitstekende prijs kwaliteit
Super locatie. Mooie kamer aan de binnenplaats. Goede en aardige service. Enige kleine minpuntje was het wat rommelige dakterras. Naam hotel is gewijzigd in Riad marrakesh, waardoor we wat verwarring bij aankomst hadden. Met bus naar Riad: lijn 19 sttat links als je vliegveld uitloop.

8/10 Good

RuRu77

Liked: Cleanliness, staff & service, room comfort
Good value for money
Spent a long weekend here by myself and enjoyed the spacious room, comfy bed, clean & generous bathroom, the hotel's location in the oldtown and it's friendly staff. Would go back again!