Terrible experience, we will never go back and recommend you go elsewhere:
- Chaotic & unorganised check-in (reception girl takes pictures of passports on mobile phone, alarm bells ring)
- Pressurised into paying daily tax upfront which we refused (always paid at end)
- They asked what room we had (superior double) & were given a small room; on questioning we were told it was ‘superior’ because it had a bathroom
- No intro to hotel/facilities, only one keycard, didn’t always work & our movements were limited
- Found condom packet in draw, one hanger in wardrobe for us both, wardrobe blocked off due to pillar lamp, no shower curtain, cracked tiles, crooked shelves & door handle kept falling off
- Room facilities: towels old & rough (bought our own), no hairdryer/slippers, dodgy AC, terrible WiFi & only 2 TV channels
- At breakfast: no tea/water, no spoons, a lack of plates, or only dirty ones, a faulty orange juice dispenser that was unclogged with a straw, one tiny coffee vending machine that didn’t work...need I go on?
- Breakfast bread & pastries were stale so we had to fill up on boiled eggs
- Rooftop pool was swamped by pigeons pooing in it
- Rude & unhelpful staff
- Downstairs nightclub attracted groups of unruly men loitering outside at all hours
- On check out: hotel attempted to overcharge for airport transfer but we had already booked one with cabbie we met outside Medina
- Icing on the cake: they held onto remainder of our change when settling the bill