Reception

Reviews of La Renaissance Hotel

4 out of 5
La Renaissance Hotel
89 Angle Bld Zerktouni and, Mohamed V Gueliz, Marrakech

Reviews

6.8
Rating 10 - Excellent. 92 out of 434 reviews" "
Rating 8 - Good. 141 out of 434 reviews" "
Rating 6 - Okay. 102 out of 434 reviews" "
Rating 4 - Poor. 45 out of 434 reviews" "
Rating 2 - Terrible. 54 out of 434 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Travelled with group
Not up to hotel standards in my opinion
Stayed 2 nights in Sep 2022

2/10 Terrible

Sanae

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very bad not able to sleep at all because of restaurant and bar music on the top floor as I was staying on 5th floor , the room and the balcony was very dirty ?? Overall rubbish, not happy at and will never come back there again .
Stayed 1 night in May 2022

10/10 Excellent

ALI

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Hôtel La Renaissance was a great hotel to stay in, we were a group of 4 people, the staff were extremely friendly and would go the extra mile to help you out no matter circumstances even when they are extremely busy. We had no issues with our check in as they let us check in 1 hour early. We booked 3 rooms and had no problem with the rooms at all, the housekeeping team were excellent, they would always give us fresh towels, sprayed nice fragrance in our rooms, also done the beds very well and left the rooms sparkling clean, our rooms were always maintained good. I would like to take a minute to thank the Reception team, they have done an amazing job fulfilling our needs, Ayoub with his great customer skills, well mannered, professional customer service skills and was always very helpful, he made our stay more pleasant along with Salma and Huriya Apologies I would definitely recommend this hotel, it’s in the main strip of Gueliz and close to everything, we would be back soon, hopefully sometime in July/August depending on the weather and the circumstances. Once again Many thanks
Stayed 7 nights in Mar 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Atiff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Great hospitality
Stayed 3 nights in Jan 2020
Response from sara on 6 Feb 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
I booked this hotel for my husbands 30th surprise birthday. The woman at the reception was very polite, friendly and informative and during check out. However the next day there was another gentleman and for some reason kept asking questions about when we checked in and who was there at the reception - no idea why that was of importance. We enquired about booking trips with the hotel and he seemed to be pushing us to go for a certain trip and when we said we'd think about it he then kept saying the prices would change tomorrow? Anyway, we were taken to our room and there was hardly any lights in the room that worked baring in mind we had checked in during the evening. During the day we could open the curtains and loads of light was in the room obviously, during the night it wasn't very good. We opened the fridge and there was a bowl of fruits, a drink that had clearly been used prior to our visit with a yogurt pot. The bathroom was lovely apart from the used bathrobe with lipstick in and our wardrobe had a tart on the top shelf that had been half eaten. I don't really know if I would say this hotel is the most cleanest place, considering none of this had been cleaned or fixed during our week stay.
Stayed 5 nights in Jan 2020

8/10 Good

Roxan

Liked: Staff & service, room comfort
In the middle of New City, well located
Good location, helpful staff, good size suite, great balcony, fine breakfast selection, good check in experience, fair pricing.
Stayed 5 nights in Dec 2019
Response from sara on 6 Feb 2020
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

10/10 Excellent

Anna

Business traveller
Liked: Cleanliness, staff & service
The staff were really friendly and the food was good. Rate charged was also good. Hotel was just noisy, battled to sleep
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Great location and staff sre available to help, there is a nice roof top pool aswel
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although at check in thru could not find me in their system, they upgraded me. The staff were nothing short of excellent. I had lost my wallet on the last day, when the 'bell boy' took a taxi with me and found the other taxi in which I had lost it ;by this time my wallet had found its freedom at last and was away!! Then he took me on his scooter to the local police station for reporting and stayed with me from around 1 to 3am bringing me back to the hotel. It's ideally placed with a brand new mall near by (Carré Eden I think the name is). Also ideally placed for the film festival in Marrakech each year. I will be back there.
Stayed 7 nights in Nov 2019

2/10 Terrible

Gary

Travelled with group
Disliked: Cleanliness, staff & service, room comfort
DONT GO THERE ! Racist Homophobic Staff
I stay in Marrakesh regularly but first time I’d used this hotel . We book on the site with arrangements to pay on arrival . When we arrived their cars machine wasn’t working but they refused to admit us to the rooms until I went to an ATM and paid in cash . One night we arranged to meet a friend at the hotel bar which fronted on your the street . From inside we watched them refuse entry to the bar . I had to intervene to get him admitted. They didn’t give any reason but I suspect the fact that he was a young black man was the only reason. It was a pleasant night so I invited my friend and the UK friend I was travelling with to the balcony for drinks . My UK friend says he’d follow us up as he still had a full drink . We went to my room , I went to the loo and my friend was opening the door to the balcony when the night manager and huge security guard let themselves In. They accused us of being gay , through my friend out . They insisted I gave the guard a €50 euro ‘tip’. If not they’d call the police . I pointed out that we’d done nothing Illegal but they’d tell the police we had . The guard then went downstairs and relieved my friend of his cash . Robbed him basically . Most appalling treatment ever .
Stayed 5 nights in Nov 2019

4/10 Poor

Bashar

Disliked: Staff & service, room comfort
Stayed 2 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The customer service from the receptionists were disappointing. This is an area that needs to be improved.
Stayed 7 nights in Oct 2019

10/10 Excellent

Numan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great People and Place
Awesome place for staying and relax Chemaa and Olioa where great on reception and so helpful and friendly . You are pretty much close to everything walking and taxi distance away. 20mins away from Airport
Stayed 3 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities
Poor customer relations from the moment u arrive .. wifi is very poor always having issues with room card not working
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The only good thing about this property was the location ... the rooms where basic not even a kettle in the room .. breakfast was poor
Stayed 3 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with family
The hotel is rough around the edges, air-con not working, no cold water in the shower etc... Staff are pleasant enough Get there early as parking is on street and 1st come 1st served, also have to pay a guy to watch your car each night...?
Stayed 2 nights in Sep 2019

4/10 Poor

Graham

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Disappointing
Had to ask for towels and hairdryer on arrival. Didn’t get hairdryer and asked for towels twice. Fridge and tv not working. Moved on second night but had problem with cold water and bath. Still no hairdryer. Service in bar and stewards were very good. Checked out a day early. Thank you
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities
We enjoyed the fact that there was many things to do in the hotel, a bar, restaurants & club, skybar. Very nice
Stayed 7 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2018

8/10 Good

Bobby

Liked: Cleanliness, staff & service, amenities
The hotel is between the old town and the new town so is in an ideal location for visiting all sites. Found the alcohol to be very expensive in and outside the hotel. If you drink shorts there’s a Carrefour nearby which is a lot cheaper
Stayed 3 nights in Jul 2019

4/10 Poor

Barry

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointing but good location. WiFi that doesn’t work except at reception.
Stayed 4 nights in May 2019

2/10 Terrible

Verified traveller

Stayed 11 nights in Apr 2019

6/10 Okay

Habib

Stayed 1 night in May 2019

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2019

6/10 Okay

Verified traveller

Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
When we went to check in they made us wait 30 minutes and then when we thought they were about to let us in they said they had to take us to another hotel. So we went to another hotel and then waited there for ages to find out we can’t get checked in. So then a taxi arrives and we have no idea what is going on and they tell us to hop in and they take us to another hotel. This hotel is significantly worse and they eventually get us a room and the la Renaissance worker says it’s really nice and everything when it was significantly worse than the one we booked at la Renaissance. By that time it was around 3am so we just wanted to be asleep. Pretty much nothing we could do about it. The worker from La Renaissance was nice but it’s just we paid for a room there and did not get it and wasted hours of our time when we were incredibly tired. Going to enquire about a refund.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn’t like the fact I asked over 10 times for a security safe
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property it is in good location and easy to find everything you need around you breakfast very poor at the hotel
Stayed 4 nights in Mar 2019

8/10 Good

JIYUL

Liked: Cleanliness, room comfort
Good condition
It was good. But lift is too slow
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service. Great location. Convenient. Rooms are clean and comfortable.
Stayed 1 night in Jan 2019

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and rooms
Beautiful room and spacious. Convenient area
Stayed 2 nights in Nov 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth your money
If you don't mind being harassed at check in, by a rude and arrogant receptionist who asks you out for a date, or to add you on Facebook, then go ahead and book a night here.. Just make sure that you book one of their suites, as the standard rooms aren't even worthy of three stars. The rooms are tiny, old, and depressing. The sound from the streets outside and the nightclub downstairs was terrible, even on a weekday.
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
No more than three stars at best.
Over rated. Great location. Below expectations. Service is slow.
Stayed 1 night in Nov 2018

8/10 Good

Showall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in a good location and a friendly staff
Stayed 3 nights in Sep 2018
Response from SARA on 28 Sept 2018
Thank you for staying in our establishment. We appreciate your comments

6/10 Okay

Famous, Kuwait

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
It wasn't like the pictures and the bathrooms need maintenance.
Stayed 3 nights in Aug 2018
Response from sanaa on 17 Aug 2018
Dear Sir, Thank you for your comment , it s realy appreciated and we will do our best to serve you beter next time Best regards

2/10 Terrible

ARIFUDEEN

Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2018
Response from sanaa on 17 Aug 2018
Thank you for your comment , it s realy appreciated and we will do our best to serve you beter next time Best regards

6/10 Okay

Verified traveller

Liked: Staff & service
Good location dated hotel
Good location, helpful staff, small rooms, dated decor, noisy lobby.
Stayed 2 nights in Jul 2018
Response from sanaa on 17 July 2018
Dear Sir, Thank you for your comment , it s realy appreciated and we will do our best to serve you beter next time Best regards

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Disappointed
Good staff but no internet or free parking as mentioned in the amenities!
Response from sanaa on 19 Apr 2018
Thank you for your comment it's really appreciated , we will do our best to solve the problem the Wifi Best regards

2/10 Terrible

Swanny, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WE FEEL CHEATED - DON'T STAY HERE
Terrible experience, we will never go back and recommend you go elsewhere: - Chaotic & unorganised check-in (reception girl takes pictures of passports on mobile phone, alarm bells ring) - Pressurised into paying daily tax upfront which we refused (always paid at end) - They asked what room we had (superior double) & were given a small room; on questioning we were told it was ‘superior’ because it had a bathroom - No intro to hotel/facilities, only one keycard, didn’t always work & our movements were limited - Found condom packet in draw, one hanger in wardrobe for us both, wardrobe blocked off due to pillar lamp, no shower curtain, cracked tiles, crooked shelves & door handle kept falling off - Room facilities: towels old & rough (bought our own), no hairdryer/slippers, dodgy AC, terrible WiFi & only 2 TV channels - At breakfast: no tea/water, no spoons, a lack of plates, or only dirty ones, a faulty orange juice dispenser that was unclogged with a straw, one tiny coffee vending machine that didn’t work...need I go on? - Breakfast bread & pastries were stale so we had to fill up on boiled eggs - Rooftop pool was swamped by pigeons pooing in it - Rude & unhelpful staff - Downstairs nightclub attracted groups of unruly men loitering outside at all hours - On check out: hotel attempted to overcharge for airport transfer but we had already booked one with cabbie we met outside Medina - Icing on the cake: they held onto remainder of our change when settling the bill
Stayed 4 nights in Mar 2018

6/10 Okay

Simon, UK

Average hotel in a good location.
Hotel room was always too warm, some rooms had only 1 tv channel, lift was very slow, cleanliness was ok, wifi almost non-existent at times which was a problem to make calls via Whatsapp as international rates in Morocco are extortionate (£1.80 per min with EE). I paid £225 plus taxes for 6 days on a special offer via Expedia and would be reluctant to pay more than £50 per night. The only positive was the live music on the top floor which was fantastic. All in all basic hotel therefore I would personally rate 3/5.
Stayed 6 nights in Feb 2018
Response from Sanaa KEBDANI DIRECTION on 20 Feb 2018
Dear sir, Thank you for your comment it's really appreciated , we will take note for your negative point ,we apologize abour the incident , and we hope to see you another time Best regards

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice Interior, Sketchy Reception
I arrived at the La Renaissance around 11pm on a Saturday night. I wasn't checked in until 45 minutes later due to the fact that my room was not ready and they wanted to hold my passport over night for no good reason, I told them no. Once my room was ready, they receptionist told me that my room had been upgraded because the original was not clean so I took the upgrade. At first look, the room was nice, a very large luxurious suite, but I soon noticed that my sheets had not been changed, trash was not emptied, and tub was not cleaned ( not to mention the entire hotel reeked of cigarette smoke). The hotel itself is the place to be on weekends for locals and tourist alike so there is lots of loud music and people walking in and out.
Stayed 2 nights in Jan 2018
Response from Sanaa KEBDANI DIRECTION on 29 Jan 2018
Dear Sir , Thank you for taking the time to write a comment about our Hotel it's very appreciated.We will have the pleasure to welcome you again soon. Kindest regards

4/10 Poor

Mudassar tanveer

La Renaissance hotel
Hotel wasn’t a 4 star at all,breakfast was v basic.AC wasn’t working in any room.Staff was helpful.we booked 3 rooms & we did mention in advance that we want all the rooms together but they gave us all the rooms on different floors.it was a basic 2 star hotel.
Stayed 4 nights in Jan 2018
Response from Sanaa KEBDANI DIRECTION on 29 Jan 2018
Dear Sir, Thank you for taking the time to write a coment about our Hotel it's very appreciated.We will take note about the points on which we need to progress and thus our quality of service.We apologize about the incident and I hope that this will not have diminished your confidence in our establishment and that we will have the pleasure to welcome you again soon. Kindest regards ,

6/10 Okay

Verified traveller

Stayed 2 nights in Aug 2017

2/10 Terrible

Ashley

Disliked: Cleanliness, property conditions & facilities, room comfort
Try 2 stars
I typically don't complain about hotel rooms, but this place is awful. In our room (or cell): There is no proper air conditioning; the faucet drips all night; the room is tiny I can barely fit my luggage; there's only 4 channels on the tv; the white sheets are gray; the toilet barely flushes; the air filter for the AC hasn't been changed in years so the room smells funny; and the pillows are hard as rocks. This place is the worst hotel I've ever stayed in, it's a complete dump.
Stayed 3 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

8/10 Good

Ihsane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017

10/10 Excellent

Ihsane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017