4 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews of Barceló Karmina All Inclusive

4 out of 5
Barceló Karmina All Inclusive
Avenida Vista Hermosa, 13, Manzanillo, COL

Reviews

8.0

Very good

Rating 10 - Excellent. 447 out of 1000 reviews" "
Rating 8 - Good. 275 out of 1000 reviews" "
Rating 6 - Okay. 141 out of 1000 reviews" "
Rating 4 - Poor. 73 out of 1000 reviews" "
Rating 2 - Terrible. 64 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Militza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in wasn’t easy they wanted me to email a confirmation of my reservation when usually no hotels ask me to do that and the WiFi was not very strong so it took a while didn’t like that about the check in process.
Stayed 2 nights in Apr 2024
Response from Guest Experience Manager. on 15 Apr 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

pochun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Good service and staffs are experience
Stayed 5 nights in Mar 2024
Response from Guest Experience Manager. on 5 Apr 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from Guest Experience Manager. on 15 Apr 2024
Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

2/10 Terrible

Tiffany

Travelled with family and small children
Disliked: Staff & service, amenities
Food and drinks terrible. I got food poisoning from this hotel
Stayed 1 night in Mar 2024
Response from Guest Experience Manager. on 25 Mar 2024
Dear Guest: We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We deeply regret your perception of our food. However, we would like to take the opportunity to point out that we have the Cristal and "H" badges where we handle internal and external controls on a regular basis on food safety and those that adhere to strict standards on food processing, handling and conservation, so that in no case we would reheat the food of our guests at risk by serving food in poor conditions, with our safety being our main concern.Thank you again for your visit and constructive criticism, our primary goal is to assure our guests feel comfortable and fully enjoy their visits, we are eager to regain your confidence during another occasion if you give us that chance. Best regards, Guest Experience Manager.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Experience Manager. on 25 Mar 2024
Estimado Huésped: Le damos las gracias por compartir su valoración sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartirla y esperamos poder atenderles nuevamente en sus próximas vacaciones. Saludos cordiales, Guest Experience Manager.

6/10 Okay

Terry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The food selection was limited and in some cases not very good
Stayed 10 nights in Feb 2024
Response from Guest Experience Manager. on 23 Mar 2024
Dear Guest:On this occasion we are very disappointed to know that despite all our attempts, we have not been able to achieve their complete satisfaction, we offer our most sincere apology. We hope to assist you in the future. Best regards, Guest Experience Manager.

4/10 Poor

Tracy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Food and restaurant offering was poor. Housekeeping service inconsistent
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager. on 19 Mar 2024
Dear Guest: Thank you very much for the time you spent sharing your impressions of your stay at our Barceló Karmina. We always welcome feedback, as it allows us to continually improve the experience we create for our guests. We are sincerely sorry to read your dissatisfaction with the cleaning of your room, at Barceló we strive to provide total confidence in this area being fully aware that hygiene and cleanliness are aspects of major importance for our guests to feel 100% comfortable in our hotels, for a future occasion please do not hesitate to contact our reception desk to point out any service imperfection, the team will be swift in addressing the issue and correct any situation that is not in accordance with our established standards. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best Regards, Guest Experience Manager.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from Guest Experience Manager. on 16 Mar 2024
Dear Guest: It is nice to know that you will enjoy your stay with us. We thank you on behalf of Barcelo Karmina. We look forward to welcoming you in the future. Best regards, Guest Experience Manager.

8/10 Good

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly welcoming staff and servers.
Stayed 14 nights in Feb 2024
Response from Guest Experience Manager. on 11 Mar 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like the music at the pool. It was so loud you couldn't carry on a conversation let alone read a book or nap. The chairs were empty in that are because no one could stand it. This made all other areas overcrowded with no where to sit.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager. on 7 Mar 2024
Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards,Guest Experience Manager.

8/10 Good

Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean The staff is very friendly and the food is quite good
Stayed 3 nights in Mar 2024
Response from Guest Experience Manager. on 7 Mar 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

RODRIGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Guest Experience Manager. on 27 Mar 2024
Estimado Huésped: Es un placer saber que durante su estancia con nosotros pudo disfrutar de nuestras instalaciones, el inigualable sabor de nuestros platillos y de la comodidad de nuestras habitaciones, pero, sobre todo, de saber que el servicio y amabilidad de nuestro equipo han convertido su estadía en una experiencia tan memorable. La opinión de cada uno de nuestros huéspedes es de suma importancia para trabajar diariamente en brindar las mejores experiencias. Saludos cordiales, Guest Experience Manager.

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of stairs.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager. on 6 Mar 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Maria

Travelled with family
Excelente servicio en todos los aspectos. Cuarto súper cómodo con todas las facilidades. El personal siempre muy amable y con una sonrisa. En el cuarto de enseguida habia ruidos extraños y golpeteos continuos durante el día por varias horas
Stayed 1 night in Feb 2024
Response from Guest Experience Manager. on 29 Feb 2024
Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

10/10 Excellent

Bonnie Lynne Lamotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After we got our room sorted out, we had a great stay at the resort. It's been a while since I have been able to come back and my memories were still accurate! The service staff was friendly and helpful (and really kind in helping my efforts to speak Spanish!). My foodie family was impressed by the quality and variety of food there, every meal was excellent. The pool areas were well maintained and not crowded, as was the beach area. Public bathroom areas were exceptionally clean, as was the rest of the resort. We loved being able to easily walk into the city to look around and shop, and felt comfortable walking around like we were back home. Overall, it was a great stay and a wonderful surprise for my family. The only recommendations I would make would be to turn down the music at poolside a bit as we had to move so we could talk from one area, but we moved to a beautiful spot overlooking the beach, so I wasn't mad about it at all. 😊
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager. on 28 Feb 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to always guarantee spotless accommodations and installations, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon. Best regards, Guest Experience Manager.

10/10 Excellent

Luis Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great experience friendly staff.Great meals & drinks.
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager. on 26 Feb 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

Nilofar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at Barcelo Karmina for one week for a family of five first resort experience and this place set the bar so high. The service is exceptional, staff are friendly and engaging, they work very hard to make your stay accommodating and satisfying. Food was delicious, so many options and we ate at all 3 restaurants options where they offered very well organized and creative meals. Servers in every Restaurant and buffet were amazing. Cleanliness was beyond expectation. The entire resort is so clean and room was cleaned everyday with very nice and accommodating cleaners. We participated in many activities that are offered hourly and the night shows are amazing, so much effort and organization put into these shows! The views and sights are breathtaking, so many beautiful places to take pictures and you never run out of things to do. If anything did go wrong, the staff always made sure to meet requests as soon as possible. Overall I cannot wait to come here again, usually I feel home sick after one week but I was bitter about leaving! This place feels like a second home!
Response from Guest Experience Manager. on 26 Feb 2024
Dear Guest:It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

8/10 Good

Pearl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entertainment way too noisy. So loud we couldnot sleep
Stayed 12 nights in Feb 2024
Response from Guest Experience Manager. on 24 Feb 2024
Dear Guest: We ask for an apology for the situations that you commented on that affected you so that you could fully enjoy your stay. We will work hard to improve the areas of opportunity while maintaining excellence. Best regards, Guest Experience Manager.

10/10 Excellent

Adrian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager. on 24 Feb 2024
Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

8/10 Good

Leonel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the food,and the hotel rooms they were great but i liked the pools the best. Also the elevators would stop hard when another person would press the button.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager. on 23 Feb 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

patricia, boulder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property
Stayed 1 night in Feb 2024
Response from Guest Experience Manager. on 23 Feb 2024
Dear Guest: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming pools close too Early
Stayed 1 night in Feb 2024
Response from Guest Experience Manager. on 20 Feb 2024
Dear Guest: The opinion of our guests is of the utmost importance to us, and that is why we appreciate the time you have taken to share your evaluation, On the other hand, our pools close at 9:00 pm.Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

8/10 Good

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Food, hotel services, and cleanliness were really good. Night show was fantastic. Room looks ok, getting old but clean.
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager. on 19 Feb 2024
Dear Guest:We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

10/10 Excellent

Margaret Isobel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely property. Our guest room, was very well equipped, even had a magnifying mirror in our bathroom. The hotel, gardens and pools are spotless and so was our room, which was cleaned everyday as well as our balcony. The restaurant choices were also very good, as well as the buffet. The staff were excellent - very helpful and attentive. This property is older, so shows a bit of wear, but it did not take away from the ambience for us. We would definitely recommend this property.
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager. on 19 Feb 2024
Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

6/10 Okay

German

Stayed 3 nights in Dec 2023
Response from Guest Experience Manager. on 21 Mar 2024
Estimado Huésped: Lamentamos su opinión respecto a su reciente visita al hotel Barceló Karmina, sin embargo, nos hubiera encantado saber en qué aspectos quedamos por debajo de sus expectativas. Esperamos recibirlo nuevamente en un futuro. Saludos cordiales, Guest Experience Manager.

10/10 Excellent

William G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best resort we have found in Mexico..
Stayed 7 nights in Feb 2024
Response from Guest Experience Manager. on 19 Feb 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

José L

Stayed 3 nights in Feb 2024
Response from Guest Experience Manager. on 21 Mar 2024
Estimado Huésped: Agradecemos el tiempo que ha dedicado en evaluar su estancia con nosotros, sin embargo, nos hubiera gustado saber en qué puntos de su estancia quedamos por debajo de sus expectativas. Esperamos poder darle nuevamente la bienvenida en un futuro y mejorar su experiencia. Saludos cordiales, Guest Experience Manager.

2/10 Terrible

John

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Guest Experience Manager. on 15 Feb 2024
Dear Guest: Thank you for your evaluation of your recent stay with us, we would have liked to know in what aspects we are below your expectations, to improve so that our clients have unforgettable experiences and a comfortable stay. Best regards, Guest Experience Manager.

10/10 Excellent

Alois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, friendly staff, would recommend to stay here
Stayed 4 nights in Feb 2024
Response from Guest Experience Manager. on 13 Feb 2024
Dear Guest:Thank you for sharing your feedback on your holiday experience with us, our main goal is to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.Best Regards, Guest Experience Manager.

6/10 Okay

Donald

Liked: Cleanliness, property conditions & facilities
Most of the staff were friendly some were not. The food was mediocre, we had four A la Carte meals and only 1 was extremely good, two were good and one was quite disappointing. The drinks were plentiful but not great, there were no real "tropical " drinks and all the margaritas were very sweet and had an artificial taste. The posted times for the bars and restaurants were not followed and they were closed quite a bit of the time. The latest bar (the lobby bar) closed at midnight. The property was well kept, clean and quiet. I had a good trip but I would not stay here again.
Stayed 8 nights in Jan 2024
Response from Guest Experience Manager. on 13 Feb 2024
Dear Guest:We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Michele

Travelled with group
Liked: Staff & service, property conditions & facilities
Activities weren't always consistent to schedule. Mexican specialty restaurant was subpar. Grill restaurant wasnt always open as scheduled. Buffet restaurant always had same food, not much differed day by day. PLUS SILIDE Staff was excellent & property Very clean
Stayed 8 nights in Feb 2024
Response from Guest Experience Manager. on 12 Feb 2024
Dear Guets:We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased to welcome you again in the future ensuring you in advance of our utmost commitment to make your next Barceló holiday experience an unforgettable one for all the right reasons.Best regards,Guest Experience Manager.

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, the cleanliness was top tier, the service was excellent and I cannot wait to be back. They were constantly gardening the grounds, checking the pH levels of the pools and mopping up any areas where people were dripping water. I do have a couple of criticisms. I was supposed to receive a bottle of wine and it was not in my room when we arrived. I did go to the concierge to make a reservation and I mentioned it, she was supposed to have one sent to my room and I don’t know if that happened while we were exploring but I never got my bottle. I was disappointed because the Mexican restaurant was closed for the day I wanted the reservation and it was already booked for the next day. Definitely book those reservations in advance as the food at the buffet isn’t terrible but I wouldn’t call it fine dining either. My main concern was the lack of accessibility. When we got there, my uncle asked if they rented electric scooters and the front desk clerk laughed because she assumed he was joking. They did provide a wheelchair but it’s hard to get around the steep areas. Even with the wheelchair, they requested we bring it back to the front when we weren’t using it which is a hassle. Overall, it was a wonderful experience and we will definitely be back soon! 10/10 to Roger who never let my drinks run out when I was sitting poolside.
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager. on 9 Feb 2024
Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts to meet our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. At Barceló we lay high value on our personnel being guest-oriented and welcoming at all times, being fully aware that their interactions with our guests have an enormous impact on the overall holiday experience in our hotels, therefore we are sincerely sorry to read your comments on the service you're received and commit to adjust any situation that leads us away from our goal being to make sure our guests feel welcome and attended to at all times. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Jesus

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager. on 8 Feb 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Cecilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have to wait until 3:30 for check in !
Stayed 2 nights in Feb 2024
Response from Guest Experience Manager. on 7 Feb 2024
Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. We regret your disappointment for being unable to check in upon your early arrival; at the hotel, we always do our utmost to make sure our guests can check in as soon as they arrive, unfortunately during periods of high occupancy it may not be possible considering that check out is at noon and our housekeeping staff needs to undertake a thorough cleaning of the rooms before assigning them to new arrivals. Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

10/10 Excellent

MARIANO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Guest Experience Manager. on 8 Feb 2024
Estimado Huésped: Estamos encantados de saber que durante su reciente experiencia con nosotros nos considere un excelente lugar. Esperamos poder darle nuevamente la bienvenida en un futuro. Saludos cordiales, Guest Experience Manager.

6/10 Okay

john

Travelled with family
Liked: Staff & service
It’s very laid back and quiet. I didn’t like that there is no beach and that the specialty restaurants are not open every night.
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager. on 3 Feb 2024
Dear Guest: We thank you for the time you have spent sharing your opinion about your recent stay at our Barceló Karmina, we regret having failed in some of the expectations contemplated for you. Best regards, Guest Experience Manager.

8/10 Good

Jean

Liked: Cleanliness, staff & service
Setting was beautiful. Our room was clean and tidy, but is looking a bit tired. Little maintence issues like the shower door would not close, the furniture is scratched and marred. The pool needs some attention (broken tiles, etc.) the ice maker on our floor was broken the entire time. The buffet food was very average and could use a lift. Mostly the same items each night though the themes supposedly changed. Overall it was a nice stay, it is just not a 4-5 star property in its current condition.
Stayed 4 nights in Jan 2024
Response from Guest Experience Manager. on 29 Jan 2024
Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts to meet our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques.We are sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us unforgettable. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.Thank you once again for making us your choice hotel and for your constructive criticism, we certainly look forward to serving you again and having the opportunity to exceed your expectations in a not-too-distant future. Best regards, Guest Experience Manager.

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager. on 29 Jan 2024
Dear Guest;It is a pleasure to know that during your stay with us you could enjoy our facilities, the unparalleled taste of our dishes and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

10/10 Excellent

lea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very pleasant, grounds beautiful, food excellent. Overall was one of the best resorts in mexico I've stayed at
Stayed 7 nights in Jan 2024
Response from Guest Experience Manager. on 28 Jan 2024
Dear Guest:We always find it nice to read that our guests went home with great holiday memories and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.Moreover, we thank you for your kind words towards our staff, we are glad to hear that they all contributed to your well-being whilst staying among us, from the housekeeping team, doing their utmost to guarantee spotless accommodations and installations at all times, our entertainment team with their enthusiasm and energy, inviting our guests to take part into the lively sports and leisure activities throughout the day.We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nightly entertaining show was well planned very high-quality and very well produced very professional staff dancers and producers where amazing. Very high investment seen in this beautiful shows.
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager. on 27 Jan 2024
Dear Guest: We always find it nice to read that our guests went home with great holiday memories, and we are very grateful for the time and effort you spent to share your personal experience at our Barceló Karmina hotel with us and Expedia readers.We thank you for your very kind words about our entertainment team as they work tirelessly every day to entertain our guests during their stay among us, we will make sure to relay your praising comments to them and we are sure they will be happy to know their efforts have been appreciated.Best Regards, Guest Experience Manager.

8/10 Good

Robert, San Antonio Tlayacapan

Liked: Cleanliness, amenities, property conditions & facilities
Very clean accommodations with a very good staff. All inclusive is wonderful. The only things that were less than perfect to me was the food was good, but not great, and I would've liked to have access to walk the main beach. My room was exceptional, and the bed and shower were the best ever! Fortunately, I didnt go here to watch tv, since the only channels I could find in English were CNN and the NFL Channel (although I'm sure there were others). I enjoyed the pools a lot!
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager. on 25 Jan 2024
Dear Guest: In Barceló we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critiques. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and having the opportunity to exceed your expectations in the not-too-distant future. Best regards, Guest Experience Manager.

10/10 Excellent

Mr Z

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best places to stay
Stayed 1 night in Jul 2023
Response from Guest Experience Manager. on 23 Jan 2024
Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable.The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

10/10 Excellent

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was such a beautiful and amazing place
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager. on 17 Jan 2024
Dear Guest: It is a pleasure to know that during your stay with us, you could enjoy our facilities, the unparalleled taste of our dishes, and the comfort of our rooms, but above all, to know that the service and kindness of our team have made your stay an experience So memorable. The opinion of each of our guests is of the utmost importance to work daily to provide the best experiences. Best regards, Guest Experience Manager.

6/10 Okay

Erik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Guest Experience Manager. on 18 Jan 2024
Estimado Huésped:Gracias por elegir nuestro hotel en esta ocasión y por la cortesía de su tiempo, a pesar de que entendemos que este no cumplió con sus expectativas, si embargo nos hubiera gustado saber en qué aspectos no logramos cumplir sus expectativas. Esperamos volver a tener la oportunidad de servirle en un próximo futuro. Saludos cordiales, Guest Experience Manager.

10/10 Excellent

Leonardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Guest Experience Manager. on 15 Jan 2024
Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

8/10 Good

Dora

Stayed 1 night in Dec 2023
Response from Guest Experience Manager. on 13 Jan 2024
Estimado Huésped: Agradecemos el tiempo que ha dedicado en evaluar su estancia con nosotros, sin embargo nos hubiera gustado saber en qué puntos de su estancia quedamos por debajo de sus expectativas. Esperamos poder darle nuevamente la bienvenida en un futuro y mejorar su experiencia. Saludos cordiales, Guest Experience Manager

8/10 Good

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Guest Experience Manager. on 10 Jan 2024
Estimado Huésped: Le damos las gracias por compartir su opinión sobre sus recientes vacaciones con nosotros, nuestro principal objetivo es asegurar que seguimos ofreciendo experiencias inolvidables a nuestros huéspedes y sus comentarios nos ayudan a ello. Apreciamos el tiempo que ha dedicado en compartir sus opiniones y comentarios constructivos. Saludos cordiales, Guest Experience Manager.

8/10 Good

Contreras

Stayed 2 nights in Jan 2024
Response from Guest Experience Manager. on 8 Jan 2024
Estimado Huésped: Damos las gracias por el tiempo dedicado por su opinión en su reciente visita al hotel Barceló Karmina. Estamos encantados de saber mediante su calificación que su reciente experiencia en Barceló Karmina fue de su agrado cumpliendo con sus expectativas. Saludos cordiales, Guest Experience Manager.

8/10 Good

Darcy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very clean, great staff. Smaller beach area. Great adult only pool areas; need to get there early to get chairs. You should know a bit of Spanish at the resort although most staff try to communicate in English. We did not have a problem
Stayed 8 nights in Dec 2023
Response from Guest Experience Manager. on 8 Jan 2024
Dear Guest: We thank you for sharing your opinion about your recent vacation with us, our main goal is to ensure that we continue to offer unforgettable experiences to our guests and their comments help us to do so. We appreciate the time you have spent sharing your opinions and constructive comments. Best regards, Guest Experience Manager.

6/10 Okay

Brenda

Travelled with family
Liked: Cleanliness
Stayed 3 nights in Nov 2023
Response from Guest Experience Manager. on 5 Jan 2024
Estimado Huésped: Gracias por elegir nuestro hotel en esta ocasión y por la cortesía de su tiempo, a pesar de que entendemos que este no cumplió con sus expectativas, sin embargo, nos hubiera gustado saber en qué aspectos no logramos cumplir sus expectativas. Esperamos volver a tener la oportunidad de servirle en un próximo futuro. Saludos cordiales, Guest Experience Manager.