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Reviews of Sunny Bay Suites

3.5 out of 5
Sunny Bay Suites
1438 Roxas Boulevard cor. Salas St., Ermita, Manila, Manila

Reviews

6.0
Rating 10 - Excellent. 24 out of 206 reviews" "
Rating 8 - Good. 48 out of 206 reviews" "
Rating 6 - Okay. 64 out of 206 reviews" "
Rating 4 - Poor. 37 out of 206 reviews" "
Rating 2 - Terrible. 33 out of 206 reviews" "

5.4/10

Cleanliness

6.8/10

Staff & service

6.8/10

Amenities

5.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Great location great staff room d but clean as they can be
Stayed 9 nights in Jan 2020

6/10 Okay

Verified traveller

Liked: Amenities
Disliked: Cleanliness
I love the Sunny Bay Suites; however, I booked a night for my girl friend and she reported that the carpet in the room was stained and dirty in room #1408. My girlfriend does not have high expectations so when she is disappointed I am VERY disappointed.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size, around 400 sq. ft, is exceptional, the decor is old but pleasing. The kitchen can save you money eating out by buying food at the supermarket, a 10 min. walk from the hotel. The location on Roxas Boulevard is very convenient, enjoying an early morning walk on the boulevard.
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its great but theres a need of attention of cleanliness there are small cockroaches.thats all
Stayed 2 nights in Oct 2019
Response from reservation team on 30 Oct 2019
Greetings from Sunny Bay Suites. Thank you for leaving a review. We're sorry about your experience with the room. Some of the rooms are indeed old, but we do have regular pest control inspections. We hope you will be giving us another chance and returning to our hotel in the future.

8/10 Good

Verified traveller

Disliked: Cleanliness
The lobby and elevator look great but the rooms need an upgrade and spraying for roaches. The cable channels were great but the TVs are not flat screens, they are the old model fat backs.
Stayed 1 night in Jul 2019
Response from Reservation Team on 10 Aug 2019
I am sorry to hear about your unfortunate experience. I really appreciate your feedback. I am glad to inform you that the hotel is currently renovating some of the floors so that we can meet your expectations and of the other guests as well. Thank you for your feedback. Hope that you will give us another chance.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
A good place to stay if you want to visit the US Embassy.Walking distance only.
Stayed 2 nights in Jan 2019
Response from Reservation Team on 6 Aug 2019
Greetings from Sunny Bay Suites! Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

4/10 Poor

Marieta

Liked: Staff & service
Disliked: Property conditions & facilities
Shower has no hot water.
Stayed 2 nights in May 2019

8/10 Good

Yumi

Business traveller, Travelled with partner
Liked: Cleanliness
It's near the US Embassy, with courteous staffs, and wide room
Stayed 1 night in May 2019
Response from Reservation Team on 29 May 2019
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thank you

6/10 Okay

Verified traveller

Stayed 1 night in May 2019

10/10 Excellent

Wayne D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice.located.hotel...great.view everything.good.but.T.V..no.work had.3.remotes.none.worked. Zz B
Stayed 2 nights in Apr 2019

8/10 Good

John Thomas

Liked: Staff & service, property conditions & facilities, room comfort
friendly,efficient staff, great food.
Stayed 2 nights in Mar 2019
Response from reservation team. on 29 Mar 2019
Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

8/10 Good

Johannes

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2018
Response from Reservation Team on 21 Jan 2019
Thank you for your positive comments and for giving us a perfect rating. I am so glad to hear that you enjoyed your stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2018
Response from Lyka on 5 Dec 2018
Thank you for Staying in Sunny Bay Suites. We hope to see you soon. God bless.

10/10 Excellent

Randy, Altoona, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel good price around the corner from LA Cafe and close to the US Embassy.
Stayed 1 night in Oct 2018
Response from Lyka on 5 Dec 2018
Thank you for Staying in Sunny Bay Suites. We hope to see you soon. God bless.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2018
Response from Lyka on 5 Dec 2018
Thank you for Staying in Sunny Bay Suites. We hope to see you soon. God bless.

10/10 Excellent

rzook, Altoona, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Huge rooms with mini kitchen and living room area. Older property but clean and close to all Manila attractions, MOA, Intramurous, Rizal park, and US embassy. Also perfect spot for the night life with La Cafe and Cowboy bar not too far away.
Stayed 1 night in Oct 2018
Response from Reservation Team on 17 Oct 2018
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thank you

2/10 Terrible

Douglas

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Robinson's

Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sunny Bay by the Bay
Good experience in this spacious studio apartment-type room, with dining area and kitchen complete with appliances & utensils. Staff grant reasonable guest requests. Parking is secured with guard at no cost.
Stayed 4 nights in Sep 2018
Response from reservation team on 10 Oct 2018
Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel. Thank you

6/10 Okay

Indy, Melbourne

Good location to night life, Manila bay and shopping. Properties though budget really needs an upgrade! Paid same money at Best Western Makati and it was much much better
Stayed 1 night in Sep 2018

8/10 Good

RC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018

4/10 Poor

Shella

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Great staff, good location, old and rundown hotel
Redeeming factor for this hotel would be the staff who are very friendly and attentive to guests. Location is also good as well as the provision of secure parking. But the hotel itself badly needs a renovation and a thorough cleaning and fumigation. Lots of small cockroach in the bathroom that we had to brush our teeth at the kitchen sink as the insects were all over the floor and bathroom tiles. We had to keep the light open to minimize their nocturnal activities. Dilapidated furniture and appliances, too. We booked this hotel as we had an appointment nearby, but we might not book here again if no improvements will be made to the hotel.
Stayed 1 night in Jun 2018

2/10 Terrible

John, Phoenix, AZ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place was truly horrible and somewhat scary to stay. We had booked a 7 day stay and only stayed one night before finding a much better place to stay. I've driven truck and toured the US on motorcycle and have stayed in some very bad dives in the process but this place was worse than any of them ever were. This place looks like something out of a 1960's horror film set and you are overwhelmed with a foul smelling odor when you first enter the lobby. The rooms only have a small window type AC that is not nearly enough to cool the rooms. The furniture also looks to be 1960's era and the smell is even worse in the rooms themselves. Our room had a tiny balcony that I first thought was sealed off but found out the sliding door was just that hard to open. the room did have an ok view overlooking the US Embassy and Manila Bay. When we came back from dinner someone had been in our room and closed off the bedroom and moved a few things, thankfully nothing was missing. It was at that point my wife and I started talking about changing hotels. The final straw that made the decision to change was when we went to bed, in about 15 minutes roaches started to crawl over my wife and I. When I got up to wash my hands after killing a roach I saw several more in the bathroom. When we tried to check out and ask for our money back the next morning, They wanted to keep 10% for a cancellation fee. After about on hour of intense discussion with the manger and staff the best compromise we were able
Stayed 6 nights in May 2018

10/10 Excellent

jun, miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to everything
i am always staying at this hotel everytime i am in manila philippines
Stayed 2 nights in Jan 2018

8/10 Good

RT, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another nice stay
Can definitely tell the place is making improvements since the name change. Looking forward to continued improvements and updates. Great Location, friendly, courteous staff.
Stayed 2 nights in Nov 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Lobby was really nice. Rooms are nothing like the lobby. Roaches freely run on the walls, and we had a lizard in the room. Extremely dated to the 70's. Elec lamp on table was apart and cords on lamp plugs made handling electric items in the room a little tricky to keep from shock, Lighting is inadequate in the room at night. Half the hallway lights were out, making dark parts of the hall. Room service was very very good. Counter personnel were polite and efficient. Free breakfast is a ticket to a nearby cafe where you had 4 choices of breakfast to choose from. Some rumor of the hotel undergoing renovation...... this is probably a good idea.
Stayed 8 nights in Oct 2017

6/10 Okay

andrew, digos

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff
I mainly fondue to old staff that know me. If it was not for them I can get newer fresher and more modern at lower cost elsewhere in local area
Stayed 2 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to places along Roxas Blvd
Sunny Bay Suites is my preferred place to stay each time any member of our family needs to stay in Manila for overnight. I personally liked the first time I stayed there last 2014 because they treated us politely considering that we just walked-in and has no reservation. They even made sure that our belongings were safe by allowing us to put them in the safety box at the reservation desk when we walked around out of the hotel.
Stayed 1 night in Jul 2017

2/10 Terrible

TOM, Los Angeles USA

Disliked: Staff & service
New Name same place RIP OFF !!!
I stayed at this Same Hotel last year and was Pleased. Upon Checkout I was Informed That the Bath Mat was not in the room. When I checked in there never was a bath mat. With the taxi waiting out front to take me to the airport I was told I could not leave unless I paid 400 Pesos for a bath mat that was never in the room in the first place. What a TOTAL RIP OFF THIS PLACE IS !! Beware of this place.
Stayed 1 night in Jun 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modest suite in Manila
Apartment type with kitchen, thus wide space and allows option to cook own food. Parking not a problem because with own spacious parking lot.

8/10 Good

Glen, Puerto Galera, Mindoro

Liked: Staff & service, room comfort
Great location, friendly staff
I stay here whenever in Manila. Definitely three star, but reasonably clean with friendly staff. Once, when my cash was stolen, they advanced me enough to pay for my taxi until I could arrange for a money transfer. The hotel is on the bay, close to great restaurants and Robinson's Ermita. Overall, I recommend this hotel for the budget traveler.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
I didnt get the beds i requested during my reservations. Aircon was not good, the living room was hot. The sink in the bathroom was clogged.

6/10 Okay

Verified traveller

Disliked: Room comfort
I booked this hotel for my mom and my sister. To stay for 3 nights. We Skype while they're staying in the hotel and asked them how's the hotel, if it is clean, the bed is comfy. If the bathroom is clean. From looking at the video the room is descent but my biggest disappointment is the bed. They only have 1 pillow on each bed. And it was old and flat. I've traveled around the world and I haven't seen a hotel room with 1 pillow in a bed. I asked my mom if that to call the front desk and request more pillows, and which they did but the hotel front desk said it's extra charge if you get another pillow. I never heard such a thing charging you for extra pillow for comfort for you to go to sleep! Me my own. I have to have 3 pillows to sleep. And all the hotel I've stayed from different places different countries they all have 4-5pillows on the bed. That's the purpose of the hotel is home away from home, when you travel. You want your guest to be comfortable and happy when they stay so they come back at your hotel. I just can't believe you get charge for extra pillow that you don't even have enough in your bed to begin with! 1 pillow. That's ridiculous! And yes! I'm very disappointed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Apartment-type hotel
Good experience since room is very spacious and there are complete kitchen appliance and utensils so you can cook your own choice of hot food. However the free breakfast is quite late already as it starts from 7am vis-a-vis most hotels' 6am start of breakfast availability.

8/10 Good

Arlene, Cebu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
Slept okay had to be out by 6:30 A.M. and wasn't able to get breakfast.

2/10 Terrible

Zack, Miami

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Find Another Place
I pride myself on making the best of most situations.... and I'm no stranger to budget hotels in SEA. But this place is simply not worth it (yet). Maybe I just got stuck with the oldest room in the city... but the battered walls, doors, and furniture should all be ripped out to start fresh. The cockroaches and other assorted bugs that kept appearing were mostly a nuisance, but nonetheless spoke to the general squalor of my room. Thankfully the ac unit worked, but it flickered with the power, and half of my lights seemed to cut in and out frequently. I know they are doing some remodeling, and the lobby looks modernized and clean. The location is pretty good too in Malate, though don't expect to hop over to Makati with ease. With average traffic it is a 20-25 min taxi ride. Perhaps if they remodel all the rooms I might consider this hotel again. Until then, I would pass and keep looking.

4/10 Poor

Kris, bacolod

Disliked: Cleanliness, staff & service, property conditions & facilities
old but lucky
strict for guest

8/10 Good

Roger, US

Liked: Cleanliness, staff & service, room comfort
Suitable Accommodations near Baywalk/US Embassy
Stayed many times at Boulevard Mansion (among multiple others in the area). The change to Sunny Bay Suites seems to be a good thing, moving forward. Check in was fast, room was clean and had all kitchen items. Enjoyed the new elevator. There was a Wi-Fi- outage one day due to changing/updating routers but overall good signal. If improvements continue, this will definitely be my favorite Ermita/Malate area hotel.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
Terrible check in process after booking online. Their systems could not find my reservation.

2/10 Terrible

Jasmin, US

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer Service and amenities were a disaster!
This hotel is one of the worse if not the very worse when it comes to customer service. It started when I made the reservations and tried to pay online. They would not allow me to prepay for my wife’s visit, and told me to go thru Expedia if I wanted to prepay which I did with no hassles at all. When I inquired about internet access, which is needed to maintain our business, I was informed there was in every room. Upon checking in my wife found the front desk personnel rude and uncaring. Every interaction we had was the same and only got worse the longer we stayed there. The internet never did work and there was always an excuse or alibi as to why and it changed from day to day and from person to person. Yes, they was a signal but no access, never was access for the whole visit. I fully understand why hotels require a deposit due to unruly guest and damages that occur, however to try withhold that deposit while they wanted to us to pay for every scratch or paint peeling in the room. It was such a scam to keep the whole deposit for themselves and to find ways to charge us for things we never even used such as transportation to airport, trip to shopping center and for breakfast which was stated it was included in the room. Again I fully recommend that until the entire management system has been replaced STAY AWAY from this hotel!!!

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

2/10 Terrible

Ana Liza

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

khim, xander

Liked: Cleanliness
Inconsiderate staff
I was shocked when the front desk assistant refused to let me use the telephone for a local call. She was not considerate enough even it was emergency.

2/10 Terrible

Kristie, Bacolod

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Hotel
Run down and out dated cockroach hotel. Broken elevator, and it's the first hotel I've ever gone to that I had to buy my own toiletries for. There were bugs on the wall behind the bed. Bugs on the phone. Bugs in the bathroom. The television is from the 90s and the "free wifi" is worthless. The view was great from the 11tg floor but that didn't compensate for any of the negatives.