Outdoor pool

Reviews of Astoria Plaza

4 out of 5
Astoria Plaza
15 J Escriva Drive, Ortigas Business Dis, Pasig, Manila

Reviews

8.0

Very good

Rating 10 - Excellent. 94 out of 247 reviews" "
Rating 8 - Good. 90 out of 247 reviews" "
Rating 6 - Okay. 37 out of 247 reviews" "
Rating 4 - Poor. 19 out of 247 reviews" "
Rating 2 - Terrible. 7 out of 247 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

DIANA

Travelled with partner
Liked: Property conditions & facilities
No hot water! If it would be based on international standards, water would be warmer. All in all, staff are very courteous.
Stayed 4 nights in Apr 2024
Response from The Astoria Plaza Management on 18 Apr 2024
Dear DIANA,We apologize for the inconvenience caused by the issue with the hot water. We appreciate your feedback and will work to improve our services to meet international standards. Thank you for acknowledging our courteous staff. We hope to have the opportunity to provide you with a better experience in the future.Always your Astoria,The Astoria Plaza Management

8/10 Good

Vivienne, San Jose

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Internet is poor
Stayed 1 night in Mar 2024
Response from The Astoria Plaza Management on 12 Apr 2024
Dear Vivienne,Thank you for sharing your feedback. We apologize for the inconvenience you experienced with our internet service. We are continuously working to improve our services and will consider your comments to enhance the internet experience for all our guests. If there is anything specific we can do to address your concerns, please feel free to reach out to us directly. Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Beverly

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were professional, helpful, warm and friendly. Ella at the front desk was very accommodating to our needs.
Stayed 4 nights in Mar 2024
Response from The Astoria Plaza Management on 12 Apr 2024
Dear Beverly,Thank you for sharing your positive experience as a guest at Astoria. We appreciate your kind words about our staff, particularly Ella at the front desk. We strive to provide exceptional service to all our guests and we are pleased to hear that we were able to accommodate your needs. We hope to welcome you back in the future. Always your Astoria,The Astoria Plaza Management

8/10 Good

Leilani

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Really beautiful apartment! Breakfast was delicious and had a lot of options. Room was perfect - only downfall was the slow elevator.
Stayed 2 nights in Mar 2024
Response from The Astoria Plaza Management on 27 Mar 2024
Dear Leilani,Thank you for staying with us and for your feedback. We are delighted to hear that you enjoyed the breakfast and found the apartment to be beautiful. We apologize for any inconvenience caused by the slow elevator and appreciate your understanding. We hope to welcome you back in the future.Always your Astoria,The Astoria Plaza Management

8/10 Good

MARIANNE

Liked: Cleanliness, property conditions & facilities
Apt style living
Stayed 6 nights in Feb 2024
Response from The Astoria Plaza Management on 18 Mar 2024
Dear MARIANNE,Thank you for your feedback on Astoria! We are glad you enjoyed your experience with our apartment-style living. If you have any further comments or suggestions, please feel free to share them with us. We appreciate your input!Always your Astoria,The Astoria Plaza Management

8/10 Good

Erma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easily accessible, very helpful and friendly staff, great food, and clean nice rooms. The bathrooms gets flooded though during showers without the presence of any enclosure.
Stayed 1 night in Feb 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Erma,Thank you for taking the time to share your feedback about your recent stay at Astoria Plaza. We are thrilled to hear that you found our staff helpful, enjoyed the food, and liked the cleanliness of our rooms. We appreciate your feedback about the bathrooms and will certainly consider this for future improvements. We hope to welcome you back soon!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Rick

Liked: Cleanliness, amenities, property conditions & facilities
I had a very nice experience. The staff was very friendly and the service was excellent.
Stayed 11 nights in Feb 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Rick,We are delighted to hear that you had a positive experience during your stay at Astoria Plaza. We greatly appreciate your kind words about our friendly staff and excellent service. If you have any further feedback or if there is anything else we can do to enhance your future visits, please let us know. Thank you for choosing Astoria Plaza, and we look forward to welcoming you back in the future.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff friendly, great service.
Stayed 1 night in Feb 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Maria,Thank you for taking the time to leave us a positive review. We are delighted to hear that you found our facilities clean, and our staff friendly, and enjoyed great service during your stay at Astoria Plaza. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience. Thank you for choosing Astoria Plaza.Always your Astoria,The Astoria Plaza Management

4/10 Poor

Venice

Disliked: Cleanliness
Customer service is good, employees were courteous. Im complaining about the bathroom, the tub, the tiles are dirty.
Stayed 3 nights in Jan 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Venice,Thank you for providing your feedback on your recent stay at Astoria Plaza. We are glad to hear that you found our customer service to be good and our employees courteous. We apologize for the cleanliness issue you experienced in the bathroom. Please be assured that we will address this matter with our housekeeping team to ensure that such oversights are not repeated in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Thank you again for choosing Astoria Plaza.Always your Astoria,The Astoria Plaza Management

8/10 Good

Georgia

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Georgia,Thank you for your positive feedback! We are delighted to know that you found our hotel to be satisfactory. We appreciate your kind review and look forward to welcoming you back to Astoria Plaza in the future.Always your Astoria,The Astoria Plaza Management

8/10 Good

Georgia

Travelled with family
Liked: Amenities, property conditions & facilities
We booked a 2 bedroom suite for our family of 5 and it was more than enough room for all of us. The breakfast buffet at the ground floor can be booked together with your reservation or as an add-on when you arrive as needed and we highly recommend it. Because of the great variety and delicious selection you can technically have brunch and not need to eat lunch! They have a shuttle to SM Megamall and to another mall on a scheduled twice a day pick-up and drop off which we didn’t need to use during our stay. We found a faster turn around time laundry by walking along the street near the hotel that was inexpensive versus waiting a week for the hotel to subcontract the same laundry somewhere else. The customer service is great and the staff is friendly! The place it a bit run-down with deferred maintenance which can be overlooked because of the food and and the space provided. One downside is that the 3 days we were there we had to keep calling the front desk because of cockroach activity in the kitchen. I appreciate being able to have a luggage scale delivered to our room during the night before our flight. I also appreciate the window AC in each bedroom and living room that made the stay comfortable. We don’t mind booking a stay there again!
Stayed 2 nights in Feb 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Georgia,Thank you for taking the time to share your experience at Astoria Plaza. We are glad to hear that the 2-bedroom suite provided ample space for your family and that you enjoyed the breakfast buffet. We appreciate your feedback regarding the shuttle service, laundry options, and the friendliness of our staff.We apologize for any inconvenience caused by the maintenance issues and the cockroach activity during your stay. Please be assured that we take such concerns seriously and will address them promptly to ensure a more comfortable experience for our guests in the future.Thank you for choosing Astoria Plaza, and we hope to welcome you back for an improved stay.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff , all of them were fantastic. The bathrooms were poorly designed, and a total pain to take a shower in.
Stayed 20 nights in Jan 2024
Response from The Astoria Plaza Management on 20 Feb 2024
Dear John,Thank you for taking the time to provide your feedback. We are delighted that you found our staff to be fantastic. We apologize for any inconvenience you experienced with the design of the bathrooms and will consider your comments to improve our facilities for future guests. We hope to have the opportunity to welcome you back for a more enjoyable stay. Thank you for choosing Astoria Plaza.Always your Astoria,The Astoria Plaza Management

4/10 Poor

maria elena

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Its big but needs repair in a lot of areas
Stayed 2 nights in Jan 2024
Response from The Astoria Plaza Management on 1 Feb 2024
Dear maria elena,Thank you for your review of Astoria Plaza. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. We strive to provide the best possible experience for our guests, so if there is anything specific that you feel could be improved upon, please let us know. We value your input and hope to have the opportunity to welcome you back in the future.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

ANABELLE

Stayed 2 nights in Jan 2024
Response from The Astoria Plaza Management on 1 Feb 2024
Dear ANABELLE,Thank you for choosing Astoria Plaza for your stay! We are delighted to hear that you loved your experience with us. Our team works hard to provide excellent service and create a comfortable environment for our guests. We hope to have the opportunity to welcome you back in the future. Thank you again for your review!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Attala

Travelled with family
Liked: Amenities, property conditions & facilities
I stay at Astoria every time I travel to Philippines, staff are friendly, seamless check ins and out. The buffet is a little pricey but the property is walking distance to malls and lots of food choices in the neighbourhood. Rooms has kitchen complete of kitchen supplies and a living room to hang out with guests.
Stayed 2 nights in Jan 2024
Response from The Astoria Plaza Management on 10 Jan 2024
Dear Attala,Thank you for taking the time to leave such a positive review of your experience at Astoria Plaza. We are thrilled to hear that we were able to accommodate your special request and make your nephew's birthday surprise a memorable one. Our team takes pride in providing excellent service and we are delighted that you found our staff pleasant and helpful. We look forward to welcoming you back for another stay in the future. Thank you for choosing Astoria Plaza!Always your Astoria,The Astoria Plaza Management

8/10 Good

Alfonso

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from The Astoria Plaza Management on 10 Jan 2024
Dear Alfonso,Thank you for your review! We're thrilled to hear that you enjoyed the great views, spacious and clean suites, as well as the friendly and attentive staff at Astoria Plaza. We strive to provide the best experience for our guests, and it's wonderful to know that we succeeded in doing so during your stay. We look forward to welcoming you back in the future!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great views. Suites are spacious and clean. Staff are friendly, helpful and attentive.
Stayed 1 night in Jan 2024
Response from The Astoria Plaza Management on 10 Jan 2024
Dear Maria,Thank you for your review! We're thrilled to hear that you enjoyed the great views and found our suites to be spacious and clean. Our team takes pride in providing friendly, helpful, and attentive service, and we're glad that it made a positive impression on you. We appreciate your feedback and hope to welcome you back to Astoria Plaza in the future.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious and clean. Great views. Attentive staff. Dining options on-site. Has a gym and pool but no laundry options. Reasonable rate. We will be coming back for sure!
Stayed 2 nights in Jan 2024
Response from The Astoria Plaza Management on 10 Jan 2024
Dear Maria,Thank you for taking the time to leave a review of your experience at Astoria Plaza. We are delighted to hear that you found our hotel to be spacious, clean, and with great views. Our staff takes pride in providing attentive service, and we are glad that it was reflected during your stay. We appreciate your feedback regarding laundry options and will consider it for future improvements. We look forward to welcoming you back on your next visit!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Keven Bert

Liked: Cleanliness, room comfort
Stayed 2 nights in Dec 2023
Response from The Astoria Plaza Management on 10 Jan 2024
Dear Keven Bert,Thank you for your positive review of Astoria Plaza! We're glad to hear that you enjoyed the great views, spacious and clean suites, and friendly and attentive staff. We strive to provide a memorable experience for our guests, and your feedback is greatly appreciated. We hope to welcome you back again soon!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Celso

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Astoria Plaza Management on 2 Jan 2024
Dear Celso,Thank you for your positive review! We are delighted to hear that you had a perfect stay at Astoria Plaza. We look forward to welcoming you back in the future for another enjoyable experience. If you have any specific feedback or requests for your next visit, please let us know. Thank you again for choosing Astoria Plaza!Always your Astoria,The Astoria Plaza Management

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a 2-bedroom unit and we were given a corner unit on a high floor. Views were amazing! I could see both airplanes and trains from the window. The suite was spacious and clean. Beds ok, not the comfiest. Water in the sink and bathtub drained slow. There was some mold in the bathroom. Kitchen was basic. There was no dishwashing soap or sponge provided for washing. Staff were friendly and attentive especially bell service. There was an issue checking-in. Although I booked late, I expected the room to be readily available since it was almost midnight when I came. The front office staff said he was working on it. I’m not sure exactly what it meant but I did get my room eventually. The next day, I asked for more bottled water and they asked me if I had already consumed the ones provided in the suite. I found that strange. Do have to explain how much water I have left before they replenish it? Overall, I enjoyed our stay and would have stayed longer for New Year’s Eve especially with the view I had. Sadly, they were fully-booked.
Response from The Astoria Plaza Management on 2 Jan 2024
Dear Maria,Thank you for taking the time to review your stay at Astoria Plaza. We are pleased to hear that you enjoyed the stunning views from your high-floor corner unit and found the suite to be spacious and clean. We apologize for any inconvenience caused by the slow drainage in the sink and bathtub, as well as the presence of mold in the bathroom. We will address these issues promptly to ensure a better experience for future guests.Regarding the kitchen amenities, we appreciate your feedback about the lack of dishwashing soap and sponge. We will review our provision of these items to ensure that they are readily available for our guests in the future.We apologize for any inconvenience you experienced during check-in. Our front office team always strives to provide a seamless and efficient check-in process, and we will address this internally to prevent any future occurrences.Regarding the issue with the bottled water, we apologize for any confusion caused. Our team will be reminded to provide prompt replenishment of amenities without the need for guests to explain their consumption.We are thrilled to hear that you enjoyed your overall stay and regret that you were unable to extend your stay for New Year's Eve. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable experience.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

AILEEN

Liked: Cleanliness, amenities, property conditions & facilities
Room size is excellent, clean, and staff are awesome!
Stayed 1 night in Dec 2023
Response from The Astoria Plaza Management on 2 Jan 2024
Dear AILEEN,Thank you for taking the time to leave a review of your stay at Astoria Plaza! We are delighted to hear that you found our rooms to be spacious, clean, and comfortable. Our dedicated staff works hard to provide exceptional service, so it's wonderful to know that their efforts were appreciated. We hope to have the opportunity to welcome you back in the future.Always your Astoria,The Astoria Plaza Management

8/10 Good

Wendy

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from The Astoria Plaza Management on 2 Jan 2024
Dear Wendy,Thank you for your review! We're thrilled to hear that you had a perfect stay at Astoria Plaza. We strive to provide exceptional service and a comfortable experience for all our guests. We look forward to welcoming you back on your next visit.Always your Astoria,The Astoria Plaza Management

6/10 Okay

Ethel

Travelled with group
Liked: Cleanliness, amenities
Staff is really nice and pleasantly accommodating . The place is clean although there's ants in the bathroom and air condition in the bedroom was not working well. But it was easy to check in and check out and they do exchange from dollars to pesos.
Stayed 2 nights in Dec 2023
Response from The Astoria Plaza Management on 2 Jan 2024
Dear Ethel,Thank you for taking the time to provide your feedback about your stay at Astoria Plaza. We appreciate your kind words about our staff and their accommodating nature. We apologize for the inconvenience caused by the ants in the bathroom and the air conditioning issue in the bedroom. We will address these concerns immediately to ensure a more comfortable stay for our future guests. We are glad that the check-in and check-out process was easy for you and that our currency exchange service was convenient. Thank you for choosing Astoria Plaza and we hope to welcome you back in the future.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay at Astoria Plaza. All the staff were very polite, especially in the cafe. The hotel front desk staff were very comprehensive in their explanations of hotel policies and proceedures. The breakfast buffet was very nice. The one bedroom suite was huge. Everything worked as expected. Overall, our stay was very nice indeed.
Stayed 1 night in Dec 2023
Response from The Astoria Plaza Management on 22 Dec 2023
Dear Craig,Thank you for your positive review! We're thrilled to hear that you had such a pleasant stay at Astoria Plaza. Our team takes pride in providing exceptional service, so it's great to know that the staff, especially in the cafe and front desk, were polite and helpful. We're also glad that you enjoyed the breakfast buffet and found the one-bedroom suite spacious and functional. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

ALFREDO, OAKLAND

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Astoria Plaza does not disappoint. We like staying here as a timeshare option or as a personal travel accommodation. The place is conveniently located and offers a lot of dining and shopping options which are either walkable or short distance drive (although the congested traffic at times make it much longer than usual). We always get a suite with a nice view of the surrounding skylines of the growing business developments. The breakfast buffet option is always a big plus. The staff are friendly and accommodating. The only downside I noticed was the shower glass panel where the rain shower water leaks or sips through the bottom of the panel into the bathroom floor. It needs minor repair of sealing to prevent water leak.
Stayed 3 nights in Dec 2023
Response from The Astoria Plaza Management on 22 Dec 2023
Dear ALFREDO,Thank you for your review as our guest at Astoria Plaza. We appreciate your feedback and are glad to hear that you enjoyed your stay with us. We apologize for any inconvenience caused by the issue with the shower glass panel and assure you that we will address this promptly to ensure a better experience for our future guests. Thank you again for choosing Astoria Plaza and we hope to welcome you back soon.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
very comfortable
Stayed 1 night in Dec 2023
Response from The Astoria Plaza Management on 22 Dec 2023
Dear Guest,Thank you for your review! We're pleased to hear that you found your stay at Astoria Plaza comfortable. We strive to provide our guests with a comfortable and enjoyable experience, and we're glad we were able to meet your expectations. We hope to welcome you back in the future.Always your Astoria,The Astoria Plaza Management

2/10 Terrible

Rosario

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hated it. Not recommended. Not good. Sorry I chose this hotel. Check in took so long, you’re standing there waiting for them figuring out the computer , no clue. Check out day, housekeeping start knocking @ 9am, when no one answers they just barged in, lurking, and of course scared me to death. I asked “ain’t check out time at 12pm?” Response is , “we knocked” . Then at 10am again, they we’re knocking and that’s when I totally lose it 😏.
Response from The Astoria Plaza Management on 20 Feb 2024
Dear Rosario,We are deeply sorry to hear about your negative experience at Astoria Plaza. This is certainly not the level of service we strive to provide our guests. Your feedback is invaluable to us, and we will address these issues with our team to ensure a better experience for all future guests. If there is anything we can do to make it up to you, please do not hesitate to reach out. Thank you for bringing this to our attention.Always your Astoria,The Astoria Plaza Management

8/10 Good

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant stay
Stayed 5 nights in Nov 2023
Response from The Astoria Plaza Management on 22 Dec 2023
Dear Jason,Thank you for your review! We're glad to hear that you found your stay at Astoria Plaza comfortable. We strive to provide a pleasant experience for all of our guests and we appreciate your feedback. If there's anything else we can do to improve your experience, please let us know. We hope to welcome you back again soon.Always your Astoria,The Astoria Plaza Management

8/10 Good

Grepa

Travelled with family
Family friendly hotel
For the last five years or so that we have been going to the Philippines, we have stayed at Astoria Plaza. Kudos to the staff. I have nothing but praise for them. The rooms and bathrooms probably need to be updated and upgraded.
Stayed 2 nights in Nov 2023
Response from The Astoria Plaza Management on 24 Nov 2023
Dear Grepa,Thank you for taking the time to share your feedback on your recent stay at Astoria Plaza. We truly appreciate your continued loyalty over the past five years. We understand your concerns about the rooms and bathrooms and assure you that we are constantly working on improvements to provide the best possible experience for our guests. We value your input and will take it into consideration as we plan for future upgrades. We hope to welcome you back again in the future and provide you with an even better experience. Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Maria, Wappingers Falls

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I always go back to Astoria Plaza Hotel when in the Philippines. Everyone there is so nice and friendly. We especially like entertaining friends at Astoria Cafe. The food is excellent and their staff and managers always give excellent service.
Stayed 3 nights in Oct 2023
Response from The Astoria Plaza Management on 24 Nov 2023
Dear Maria,Thank you for taking the time to write a review about your experience at Astoria Plaza. We are thrilled to hear that you enjoyed your stay and that our staff provided excellent service. We strive to create a welcoming and friendly environment for all of our guests. We appreciate your continued support and look forward to welcoming you back on your next visit to the Philippines.Always your Astoria,The Astoria Plaza Management

8/10 Good

melton romeo

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from The Astoria Plaza Management on 25 Oct 2023
Dear melton romeo,Thank you for your review! We're glad to hear that you enjoyed your stay at Astoria Plaza. We look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please let us know.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Peter

Stayed 1 night in Oct 2023
Response from The Astoria Plaza Management on 24 Nov 2023
Dear Peter,Thank you for your review! We're thrilled to hear that you had a positive experience at Astoria Plaza. Our staff takes pride in providing excellent service and maintaining clean and comfortable rooms. We hope to welcome you back in the future!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Shaik

Stayed 7 nights in Oct 2023
Response from The Astoria Plaza Management on 25 Oct 2023
Dear Shaik,Thank you for your review! We're glad to hear that you enjoyed your stay at Astoria Plaza. We hope to welcome you back in the future for another enjoyable experience. If you have any further feedback or questions, please feel free to reach out to us.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Janette Beatriz

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Astoria Plaza Management on 28 Sept 2023
Dear Janette Beatriz,Thank you for taking the time to leave a review! We're happy to hear that you appreciated our clean property, convenient location, and excellent staff. We hope to see you again soon at the Astoria Plaza!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

ANTONIO

Stayed 5 nights in Sep 2023
Response from The Astoria Plaza Management on 9 Oct 2023
Dear ANTONIO,Thank you for your review! We are delighted to hear that you had a wonderful stay at Astoria Plaza. We strive to provide our guests with a memorable experience and we are thrilled to know that we exceeded your expectations. We look forward to welcoming you back for another enjoyable stay in the future.Always your Astoria,The Astoria Plaza Management

8/10 Good

Rocky

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean, nearby grocery, staff were excellent. Wifi trouble connecting. Bathroom need updating kinda old. Nice place to stay for an affordable price. I will definitely stay at Astoria again.
Stayed 1 night in Sep 2023
Response from The Astoria Plaza Management on 28 Sept 2023
Dear Rocky,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel clean and convenient and that our staff provided you with excellent service. We apologize for the wifi connectivity issues you experienced and our team will work on resolving this issue. We appreciate your feedback regarding our bathrooms and will take this into consideration as we continue to make improvements to our property. We look forward to welcoming you back to Astoria Plaza on your next visit.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Cristian

Liked: Cleanliness, property conditions & facilities
Amazing staff- room are great! And super clean
Stayed 4 nights in Aug 2023
Response from The Astoria Plaza Management on 24 Nov 2023
Dear Cristian,Thank you for your positive review of Astoria Plaza. We are delighted to hear that you had an amazing experience during your stay with us. Our staff takes great pride in providing exceptional service and ensuring that our rooms are clean and comfortable for our guests. We appreciate your kind words and look forward to welcoming you back to Astoria Plaza soon!Always your Astoria,The Astoria Plaza Management

6/10 Okay

Onofre

Stayed 3 nights in Jul 2023
Response from The Astoria Plaza Management on 28 Sept 2023
Dear Onofre,Thank you for taking the time to provide us with your feedback. We are glad to hear that you found our hotel clean, with excellent staff and a convenient location. We appreciate your patronage and look forward to welcoming you back to Astoria Plaza in the near future.Always your Astoria,The Astoria Plaza Management

4/10 Poor

Richmond

Stayed 1 night in Jul 2023
Response from The Astoria Plaza Management on 25 Aug 2023
Dear Richmond,Thank you for taking the time to write a review of our property. We are saddened to hear that your experience at Astoria Plaza was less than stellar. We take your feedback seriously and hope you can provide more details so we can use it to improve our services. If you decide to visit us again, please let us know so we can ensure you have a better experience.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Daniel

Stayed 1 night in Jul 2023
Response from The Astoria Plaza Management on 16 Aug 2023
Dear Daniel,Thank you for your review! We're so pleased to hear that you found our staff to be friendly and helpful. Customer service is a top priority for us at Astoria Plaza, and we're glad we could provide you with a positive experience. We hope to see you again soon!Always your Astoria,The Astoria Plaza Management

8/10 Good

Shirlee

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Shirlee,Thank you so much for taking the time to write this review. We are thrilled to hear that you had an excellent experience during your stay at Astoria Plaza. Our team takes pride in providing exceptional service and we are glad to know that we were able to meet your expectations. We hope to see you again soon!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

samuel

Liked: Cleanliness, amenities, property conditions & facilities
My entire stay was awesome. The staff are friendly and the room is nice and clean. Excellent experience!
Stayed 6 nights in May 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear samuel,Thank you for your wonderful review of Astoria Plaza! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and accommodating. We take pride in providing our guests with clean and comfortable accommodations, and we're glad that we were able to meet your expectations. We hope to have the pleasure of hosting you again soon!Always your Astoria,The Astoria Plaza Management

8/10 Good

REY FRANCIS

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The staff were very accommodating
Stayed 1 night in May 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear REY FRANCIS,Thank you for your wonderful review of Astoria Plaza! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and accommodating. We take pride in providing our guests with clean and comfortable accommodations, and we're glad that we were able to meet your expectations. We hope to have the pleasure of hosting you again soon!Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Arcangelo Mariano

Liked: Cleanliness, amenities, property conditions & facilities
Great service, excellent staff
Stayed 19 nights in Apr 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Arcangelo Mariano,Thank you for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience during your stay at Astoria Plaza. It is always our goal to provide exceptional service to our guests, and we are so pleased to hear that our staff was accommodating and friendly. We look forward to welcoming you back again soon!Always your Astoria,The Astoria Plaza Management

6/10 Okay

Srisak

Travelled with group
The room was very spacious, but it's a bit older than the pictures. No coffee in the room, but there is a kitchen there. The bathroom was very small. The shower ara is very tiny and water was getting every where.
Stayed 3 nights in Apr 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Srisak,Thank you for taking the time to leave us a review. We appreciate your feedback and we will take this opportunity to improve our services. We apologize for the issues you encountered during your stay. We have shared your concerns with our team, and we will be working to ensure that future guests have a better experience. We hope to have the chance to welcome you back in the future and show you the improved services. Thank you again for your feedback.Always your Astoria,The Astoria Plaza Management

6/10 Okay

Silwai

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Silwai,Thank you for your positive review. We are g;add to hear that you had a good experience during your stay at Astoria Plaza. Our team takes pride in providing friendly and efficient service and keeping our rooms clean and comfortable for our guests. We hope to have the pleasure of welcoming you back soon.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are amazing they really look after guests very well
Stayed 3 nights in Apr 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Steve,Thank you for taking the time to share your experience at Astoria Plaza. We are thrilled to hear that you had an awesome stay and that our staff exceeded your expectations. We take great pride in providing exceptional service and clean accommodations to our guests. We hope to welcome you back soon for another amazing experience!Always your Astoria,The Astoria Plaza Management

6/10 Okay

Nestor

Travelled with family
Disliked: Room comfort
There were two cockroaches that flew over my head. The bathroom always flooded when taking showers. Kitchen were dirty
Stayed 3 nights in Mar 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Nestor,We apologize for any inconvenience you experienced during your stay at Astoria Plaza. We take cleanliness and pest control very seriously and we will be addressing these issues with our housekeeping and maintenance teams. We hope that you will consider staying with us again in the future and we will do our best to ensure that your next visit meets your expectations. Thank you for bringing this to our attention.Always your Astoria,The Astoria Plaza Management

10/10 Excellent

Carlos

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and well kept rooms. Staff were very courteous and pleasant. Only problem is that the elevators become too busy especially when you stay on the higher floors.
Stayed 1 night in Mar 2023
Response from The Astoria Plaza Management on 1 Aug 2023
Dear Carlos,Thank you for your wonderful review of Astoria Plaza! We're thrilled to hear that you enjoyed your stay with us and found our staff to be friendly and accommodating. We take pride in providing our guests with clean and comfortable accommodations, and we're glad that we were able to meet your expectations. We hope to have the pleasure of hosting you again soon!Always your Astoria,The Astoria Plaza Management