Superior Apartment, 2 Bedrooms, Accessible, City View | Private kitchen
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Reviews of Quay Apartments Manchester

3.5 out of 5
Quay Apartments Manchester
26 Edge Street, Bollin House, Manchester, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 80 out of 121 reviews" "
Rating 8 - Good. 30 out of 121 reviews" "
Rating 6 - Okay. 3 out of 121 reviews" "
Rating 4 - Poor. 4 out of 121 reviews" "
Rating 2 - Terrible. 4 out of 121 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Herman E

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location to most of the city. Walkable and quiet. Kitchen was a plus for eating healthy and on a budget. Staff was very friendly and helpful. Will definitely stay again when in Manchester area.
Stayed 3 nights in May 2024

8/10 Good

Mim

Stayed 1 night in Feb 2024

8/10 Good

Rafal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Marcus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Contemporary central Appartments excellent service
Great central location and really good studio apartment with bathroom. Very contemporary and well fitted. The staff and customer service were excellent.Really great value for money. I would highly recommend and definitely use again.
Stayed 1 night in Jan 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
New bed
Location and stay was good. The bed was badly worn and had big dips in the mattress on both sides.
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Ali on 20 Nov 2023
Thank you for the 10/10 feedback

10/10 Excellent

Jermaine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wet easy check in. Wry convenient location. Very clean with tea and coffee.
Response from A on 19 Oct 2023
Thank you for your feedback

8/10 Good

Sian

Stayed 1 night in Sep 2023
Response from A on 19 Oct 2023
Thank you for your feedback

6/10 Okay

Hana

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great place aside from cleanliness
Balcony was great, flat lovely and spacious, overall it would have been great until it got to night time. My friend found a bug on her bed and there were dead flies & hairs on my bed. Bedding had definitely not been washed between guests :/ This made the sleep very uncomfortable
Stayed 1 night in Sep 2023
Response from Ali on 18 Sept 2023
Hello HanaThank you for your review. We are sorry you had this experience, however, all our bed sheets are washed and ironed. We ALWAYS put on new bedsheets after every checkout. You did not report this issue in the evening to our onsite staff. Thank you

10/10 Excellent

ISMAHEEL

Liked: Cleanliness, staff & service, property conditions & facilities
The area is busy
Stayed 2 nights in Aug 2023
Response from Ali on 31 Aug 2023
Hello Ismaheel Thank you for your feedback

10/10 Excellent

Atteek

Stayed 1 night in Aug 2023
Response from Ali on 31 Aug 2023
Hello AtteekThank you for you 10/10 review

10/10 Excellent

Kristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Apartment was perfect for our needs. Lots of cute restaurants within surrounding block. Good price.
Stayed 1 night in Jul 2023
Response from Ali on 31 Aug 2023
Hey Kristina Thank you for your lovely feedback!

10/10 Excellent

Matthew

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stay was lovely apartment was fantastic
Response from Ali on 31 Aug 2023
Hello Matthew Thank you for your feedback and glad you enjoyed your stay with us. We look forward to having you as our guest again.

8/10 Good

Peter

Stayed 1 night in May 2023

10/10 Excellent

Janaid

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience, staff very helpful. Apartment was clean and tidy. There was a little mould stain maybe in one of the rooms near the corner of the room. But not enough to sway me. Overall very please and satisfied with the whole process. Thank you guys.
Stayed 2 nights in May 2023
Response from Ali on 1 June 2023
Hello Junaid Many thanks for your feedback. We are thrilled that you enjoyed your stay with us. We look forward to having you stay with us again.

10/10 Excellent

Kashif, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Ali on 1 June 2023
Thank you

8/10 Good

Mark

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location & excellent value for what we paid
Great location in Northern Quarter and good service with really friendly staff. Very good value for money for what we paid. Apartment could do with a little TLC to bring up to a better standard - only major issue was running out of hot water mid shower.
Stayed 1 night in Mar 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Not much I can say but excellent in all aspects, staff extremely professional and all with a smile.. accommodation was spacious and well laid out with all you need and more. Would I return “Yip”
Response from Ali on 21 Dec 2022
Thank you very much for your feedback, we appreciate your lovely comments and look forward to having you back stay with us.

10/10 Excellent

Kate

Stayed 1 night in Dec 2022
Response from Ali on 22 Dec 2022
Thank you

2/10 Terrible

Sonnie

Disliked: Property conditions & facilities, room comfort
Waste of money
First of all it was advertised as free parking when I got there I was told it was £18 overnight! Then the room itself and the layout was impractical, the tv been next to the wardrobe nowhere infront of the bed! Was advertised as a city view! No windows came with this it was facing a red brick building! And the noise was lots of banging and screaming from inside the building till 3am! Then outside was so loud it felt like it was in the room glass bottles been emptied, bin men, delivery men, from 6am! No sleep at all! The bed was extremely loud and uncomfy DO NOT BOTHER
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
We stayed one night and it was perfect. The room suited our needs. It was clean and comfy. There were lots of restaurants and things to see nearby.
Stayed 1 night in Oct 2022

8/10 Good

Odet

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is great and nice location especially for the younger crowd. But we had a little mouse visitor at our last night there and i never got a response back from the property.
Stayed 4 nights in Aug 2022

10/10 Excellent

Melissa

Stayed 2 nights in May 2022

10/10 Excellent

SATISH

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location and the staff were outstanding. Very friendly staff. Center of action. Wished we can stay longer.
Stayed 1 night in Mar 2022
Response from Ali on 29 Mar 2022
FANTASTIC! Thank you very much for your lovely feedback!

8/10 Good

Teresa

Travelled with family
Liked: Staff & service, property conditions & facilities
I want to commend the girl on reception. She was friendly, professional and helpful. Our train home had been cancelled because of the freezing weather and she was very helpful with our luggage storage. The apartment was well located and well equipped. There is some noise from doors closing in the corridors and the price is high ( but maybe no higher than other central locations) but all in all we had a very good stay.
Stayed 1 night in Nov 2021
Response from Ali on 2 Dec 2021
Hello Teresa Thank you for your wonderful feedback. Yes, Najma is an absolute star, I will let her know of your kind words. Kind Regards

2/10 Terrible

Sheri

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is not a hotel-apartment. There is no one on the front desk, someone from the company meets you at the front door and takes you to the apartment, you have to arrange this as you arrive in Manchester. I was messaged on my journey to say that they had decided to put me in different accommodation that where I had booked originally. I did not feel safe in this apartment building as there is no security or front desk. The carpets were dirty, there were issues with exposed wires and it is not child-friendly. I feel misled by the listing and would not stay here again.
Stayed 1 night in Sep 2021
Response from Ali on 9 Nov 2021
Hello Sheri We are sorry you felt this. We have moved locations, and the new location is much newer and better situated. We do not have carpets in the apartments, as they are all wood flooring. The exposed wires have now been fixed. We also have onsite staff until 10 pm Monday - Thursday and then 10 pm - 5 am Friday-Sunday. We also on call 24 hours.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Very clean and easy check in. Good location.
Stayed 1 night in Oct 2021
Response from Ali on 9 Nov 2021
Amazing! Thank you for your feedback

8/10 Good

Ethan

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2021
Response from Ali on 9 Nov 2021
Thank you for the high score!

10/10 Excellent

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Our stay was lovely, we were running late for an event we were heading too and we couldn’t figure out where the hotel was. We rang them up and said we were having trouble finding where it was and a lovely man came out to assist us. My partner parked the car in the arndale and the man(totally forgot his name) helped me to the hotel and up to my room with all the baggage. The room was very clean and good standard, it is literally like breakfast in bed as you step out of bed and your oven is in front of you. It was a quick and easy check out too. One thing that was never said on the booking was you have to pay £200 deposit on arrival for any damages, this is refunded back to you if no damages.
Stayed 1 night in Aug 2021
Response from Ali on 5 Oct 2021
Hello Abbie Many thanks for your amazing feedback. We are happy that you enjoyed your stay with us. We look forward to having you back as our guest again.

2/10 Terrible

Verified traveller

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay away from this place at all costs. Cancelled my accomodation a day before my trip leaving me with no other affordable alternative. Cancelled due to my postcode which I find very descriminatory. Also not able to get in contact with anyone to discuss the abismal level of service and I've been bombarded with messages about my trip despite the fact it was cancelled.
Stayed 1 night in Jul 2021

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Their apartments are situated inside a residential block which could be awkward. Therefore, there is NO front desk and you'll have to notify them before checking-in. There is also NO on-site parking. The member of staff tried to charge us £15 for parking in a nearby public car park, which in fact was only £10 per day - don't be fooled. The apartment itself was ok as there were 2 ensuites and good size bedrooms. Although the bathrooms were clean, the carpets were dirty. There were many cracks/holes in the walls. The doors were also cracked, dated furniture and the bedding were very uncomfy. The only good points were the location and the good size rooms.
Stayed 1 night in Jun 2021
Response from Ali on 15 June 2021
Hello Many thanks for your feedback. We have been operating for approximately 10 years in residential block, and we have never had an issue with it being awkward. We do not advertise as having on-site parking. We charge £15, but yes, there are other parking near by which charge £10. We have looked in to the marks you have mentioned and we will be rectifying this issue with urgency. Thank you for your feedback this is much appreciated.

6/10 Okay

Verified traveller

Average accommodation - Great Location
Great location. Mattress needs changing and bed feels like its gona fall through. Basic furniture and bad tv reception. Forgot jewelry in room wanted to go back in and get it but staff named Ahmed on phone was terribly rude, and not helpful. Was told staff at reception could not access floor again, this was a clear lie as i did, the guy at reception let me in, i collected my jewelry and was on my way. Why not try to assist guest? Lady who checked us in was polite and did appologise. Location is good, but for price paid, there are many other options with alot more comfy furniture.
Stayed 2 nights in May 2021
Response from Ali on 2 June 2021
Hello thank you for leaving us a your review. We are sorry that about the staff member you spoke to, we will look in to this and see why this happened. Kind Regards

10/10 Excellent

Naim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent apartments
I stayed in a flat for 5 days. It had everything I needed (fridge, hob, oven, wadhing machine,iron etc) and was spotless. The staff were very nice and gave me an early check-in. Only thing I didn't like was the fact that there's a 200 hundred pound deposit which I learned about AFTER making the booking. My booking didn't have free cancellation so it I didnt have 200 pounds to spare for a few days I would've lost my money. Luckily I did and the money was quickly refunded. I would go back there again if I'm ever in Manchester.
Stayed 5 nights in Mar 2021
Response from Ali on 7 Apr 2021
Hello Naim Many thanks for your feedback. I will let the housekeeping staff know that their work is being appreciated by our guests. Regarding the deposit, this is stated on expedia, which you may have missed. We look forward to having you back as our guest again.

10/10 Excellent

Musa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent
Stayed 1 night in Mar 2021
Response from Ali on 7 Apr 2021
Awesome! thank you very much for your feedback

10/10 Excellent

Sabrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2021
Response from Ali on 7 Apr 2021
Thank you very much for 10/10 feedback!

8/10 Good

Jarair

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Window was smashed
Stayed 1 night in Feb 2021
Response from Ali on 7 Apr 2021
Hello Thank you for the feedback, the window is smashed from the outside which the building owners are yet to fix

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍
Overall it was a really nice place to stay, there was issues with the first apartment but they quickly moved me to another and dealt with the issues. I would recommend this place without a doubt.
Stayed 3 nights in Feb 2021
Response from Ali on 10 Feb 2021
Hello Many thanks for your lovely feedback, we are happy your stay with us was great! We look forward to having you as our guest again.

10/10 Excellent

Philip

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at Quay apartments, will definitely stay again.
Stayed 2 nights in Oct 2020
Response from Ali on 15 Oct 2020
Many thanks for your awesome feedback! We look forward to having you back as our guest again

10/10 Excellent

Ricky, Hull

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a very pleasant experience at the property, everthing worked and everything was clean and you could tell it was well looked after so I would highly recommend staying
Stayed 1 night in Sep 2020
Response from Ali on 11 Sept 2020
Hello Ricky Many thanks for your reservation. We are delighted that you enjoyed your stay with us and and found the whole experience to your liking. We look forward to having you as our guest again.

2/10 Terrible

Reece

Stayed 1 night in Aug 2020
Response from Ali on 11 Sept 2020
Hello Reece Many thanks for your review. As you have not mentioned the reason for the low score, we cannot address what the issues were.

10/10 Excellent

Samiya

Stayed 2 nights in Jun 2020
Response from Ali on 17 July 2020
Thank you very much for leaving us 10/10 review!

10/10 Excellent

FAMILY, London

Travelled with family and small children
Liked: Amenities
Proprietors truly dedicated to customer service. My only complaint wish the bed were bigger and with a thicker mattress.
Stayed 1 night in May 2020
Response from Ali on 3 June 2020
Hello Awesome! thank you very much for leaving us your kind feedback

10/10 Excellent

Michael

Liked: Cleanliness, room comfort
Stayed 1 night in Apr 2020
Response from Ali on 6 May 2020
Thank you very much for 10/10 feedback!

10/10 Excellent

Robert

Liked: Cleanliness, room comfort
It was very good the boiler at the house had broke so needed somewhere to stay I would stay here again
Stayed 2 nights in Apr 2020
Response from Ali on 27 Apr 2020
Awesome thank you! We look forward to having you as our guest again.

10/10 Excellent

ruqaiya

Stayed 1 night in Mar 2020
Response from Ali on 6 May 2020
Thank you very much for your feedback

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Recommend getting a room on a high level, Excellent views of greater Manchester. Clean, modern and quiet.
Stayed 1 night in Mar 2020
Response from Ali on 11 Mar 2020
Many thanks for your amazing feedback. We are happy that you enjoyed your stay with us and look forward to having you back as our guest

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ali on 28 Feb 2020
Thank you for your feedback

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ali on 28 Feb 2020
Awesome thank you very much for your feedback

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Beautiful smile welcomed us and showed us to our room ..great flat very clean and central . Netlix and prime to boot .. Sound place .
Stayed 1 night in Feb 2020
Response from Ali on 13 Feb 2020
Hey Ross Many thanks for your kind feedback.