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Reviews of King Street Townhouse

4 out of 5
King Street Townhouse
10 Booth Street, Manchester, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 259 out of 344 reviews" "
Rating 8 - Good. 47 out of 344 reviews" "
Rating 6 - Okay. 20 out of 344 reviews" "
Rating 4 - Poor. 10 out of 344 reviews" "
Rating 2 - Terrible. 8 out of 344 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, facilities are brilliant and top location. Breakfast was worth adding on, top quality. Ideal place to enjoy Manchester
Stayed 1 night in Apr 2024
Response from Georgia on 10 May 2024
Thank you for your feedback, we really appreciate you staying with us!

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Pool
Stayed 1 night in Mar 2024
Response from Georgia on 10 May 2024
Thank you for your feedback, we really appreciate you staying with us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in Manchester.
Had a gorgeous overnight stay here this Feb. All the members of staff were warm and helpful, everywhere is very tastefully decorated and spotlessly clean, and my room was lovely. Huge, very comfortable bed, great water pressure in the rain shower, and the rooftop pool at night was such a nice, unique feature. I’d 100% recommend it, and would definitely stay here again when I’m next in town.
Stayed 1 night in Feb 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool and Spa area were lovely. We ate at the restaurant and the food was amazing too.
Stayed 3 nights in Feb 2024

8/10 Good

andrew

Stayed 1 night in Feb 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in the heart of Manchester
Stayed 1 night in Jan 2024

6/10 Okay

Shaun

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Was expecting a more from this hotel, didn’t feel very welcomed, was originally told on the phone the spa could be used at any time with but found out that we had to book a slot which was only 1 hour so felt rushed to use it also as it was an extra £40 to the room it didn’t feel worth it. Also felt rushed with the 11am check out time which is my fault for not checking before booking. Also there’s only 1 tiny elevator which was in constant use with hotel guest but also staff and didn’t feel convenient for nipping In and out. Room was nice but felt dusty and woke up in the morning with a very blocked nose from dust particles. Shower was great.
Stayed 1 night in Nov 2023

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Incredible hotel, rooms, staff and welcome. What a stay- my first time here and have already rebooked to return in December. Stunning rooms, super-clean and the very best amenities in the world from ESPA. Bliss.
Stayed 1 night in Nov 2023
Response from Front Desk on 26 Nov 2023
Dear Melissa,Thank you for taking the time to leave such a lovely review of your recent stay with us at King Street Townhouse! We are extremely happy to hear that you are returning to us so soon!Kindest regards,

4/10 Poor

Callum

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
5 hour drive from Dundee to get to the car park and was full. 30 minute's navigating about 2 very tightly parked floors to eventually squeeze in a tight space. Arrived at the hotel after a 10 minute walk from the car park to be informed the rooftop pool was closed due to a frozen pipe. The main reason for booking this hotel was the rooftop pool. Once in room we got ready to celebrate my girlfriend's 30th birthday with some pre drinks at the rooftop terrace to then arrive and be told we couldn't use the terrace as a private function was being held that evening. Very disappointed to say the least as we were never informed prior to arriving at the hotel. The rooftop pool was also closed for the 2 night's whilst wee stayed at the hotel. Bed's were also poorly made on the Sunday and our rubbish from the night before wasn't taking away either. Also we had 2 member's of staff knock at our door at different occasions as they were checking everything was ok because our door didn't seem to close properly. The door on our room (50) seemed to bounce and not really sure what the issue was but I've never experienced this before. Overall very disappointed with the stay after paying £530 for 2 night's and we couldn't even enjoy the facilities they advertise.
Response from Front Desk on 26 Nov 2023
Hi Callum, Thank you for taking the time to leave a review of your stay here at King Street Townhouse. I understand you have spoken directly to our Guest relations manager regarding your recent stay. I am glad that you were able to resolve the issue faced during your visit.I do hope that we will see you in the not-so-distant future!All the best!

8/10 Good

Jemma

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay thank you
Great shower, room very pleasant
Stayed 1 night in Oct 2023
Response from Front of house on 23 Oct 2023
Dear Jemma,Thank you for your recent review following your stay.Warmest regards

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had such a lovely relaxing stay at the King Street Townhouse staying in a Luxe Junior Suite and spent a wonderful couple of hours in the Spa. A highlight for me was a 7am dip in the rooftop infinity pool, there was no one else there and I got to enjoy watching the city coming to life. I’ll definitely be booking another stay in the future
Stayed 1 night in Oct 2023
Response from Front of House Team on 12 Oct 2023
Dear Angela,Thank you for your lovely review.We can't wait to welcome you back in the future.Warmest regards

4/10 Poor

James

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Sep 2023
Response from Front of House Team on 12 Oct 2023
Thank you for your review.

10/10 Excellent

Claire

Stayed 1 night in Sep 2023
Response from Front of House Team on 12 Oct 2023
Thank you for your review.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, friendly and comfortable
Always a lovely place to stay. Worth checking ahead of arrival if there are events on the rooftop. Very comfy beds.
Stayed 1 night in Sep 2023
Response from Front of house on 31 Oct 2023
Dear Chris, Thank you for your recent review following your stay.Warmest regards

10/10 Excellent

Fiona

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel - lovely decor, very clean, friendly staff. Will definitely stay again / recommend.
Stayed 1 night in Sep 2023
Response from Front of House Team on 12 Oct 2023
Thank you for your review, and your such kind words.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Front of House Team on 12 Oct 2023
Thank you for your review.

10/10 Excellent

Martin

Stayed 1 night in Aug 2023
Response from Front of House Team on 12 Oct 2023
Thank you for your review

10/10 Excellent

Sean

Stayed 1 night in Aug 2023
Response from Front of house team on 12 Oct 2023
Thank you for your review.

10/10 Excellent

Robyn

Stayed 1 night in Jul 2023

8/10 Good

Kerry, Cumbria

Stayed 1 night in Jul 2023

8/10 Good

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property itself is good. The downside is the infinity pool which is very small and it wasn't bubbly as shown. The outlook is not good due to building works going on and scaffolding everywhere.
Stayed 1 night in Jul 2023
Response from Front Desk on 14 July 2023
Dear Jackie,Thank you for your review.Warmest regards

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations Manager on 6 July 2023
Dear Andrew,Thank you so much for your highly rated review. Warmest regards

10/10 Excellent

Smriti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience
Right from the staff to the facilities (the infinity pool, the gym and spa) and the rooms, everything was absolutely brilliant. We were there to celebrate an occasion and the front desk staff kindly upgraded our room to a suite which made our time extra special. Truly one of the best stays we've had in the UK and definitely the best in Manchester!
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 6 July 2023
Dear Smriti, Your review is wonderful, thank you for your support on Expedia.Warmest regards

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service
Lovely hotel. A little noisy first thing in the morning with noise from corridors quite noticeable. Otherwise all very good - clean, great amenities and good location.
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 6 July 2023
Dear Laura,Thank you for taking the time to leave us a review following your stay.Thank you for the kind comments.Warmest regards

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Central location, modern facilities, very helpful staff
Stayed 1 night in Jun 2023
Response from Guest Relations Manager on 6 July 2023
Dear Louis,Thank you for the kind review following your recent stay.Warmest regards

10/10 Excellent

Felicia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money
It was really very good . The staff are friendly and efficient and the rooms are spacious, well-maintained with great attention to detail. In Room dining absolutely delicious and the biggest highlight was the gym which is part of a spa. Very modern and new. I highly recommend this hotel and would go back for sure. Thankyou team for a great stay.
Stayed 2 nights in May 2023
Response from Guest Relations Manager on 6 July 2023
Dear Felicia,What a wonderful review. Thank you,Warmest regards

2/10 Terrible

Tom

Stayed 1 night in May 2023
Response from Guest Relations Manager on 6 July 2023
Dear Guest,We are sorry to hear your rating. Warmest regards

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All round excellence
Amazing, comfortable room. Lovely staff and a great breakfast. Loved the infinity poll and steam room on the top floor. Service was excellent (though a bit slow when in the lounge waiting for a drink)
Stayed 2 nights in May 2023
Response from Guest Relations Manager on 19 May 2023
Dear John,Thank you for taking the time to leave such a wonderful review following your recent stay with us at King Street Townhouse. Your support is extremely important to us! Warmest regards

6/10 Okay

Nicole

Stayed 1 night in Apr 2023
Response from King Street Townhouse Team on 7 May 2023
Dear Nicole, Thank you for your recent review. Warmest regards

10/10 Excellent

Evan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Front Desk on 12 Apr 2023
Dear Evan,We are glad to hear you rated your stay 10/10 and found the hotel to be up to your standards.We are grateful for your review and cannot wait for you to come visit us again!

10/10 Excellent

Richard

Stayed 1 night in Mar 2023
Response from Front Desk on 12 Apr 2023
Dear Richard,Thank you for your kind review and for rating our hotel 10/10. We greatly appreciate your feedback and are looking forward to welcome you back into the hotel.

8/10 Good

Andy

Liked: Cleanliness, staff & service, room comfort
Expected more
King Street Town House is a great hotel, in a fantastic location and of a high quality; unfortunately it didn’t quite live up to the high standard we had expected. As In many areas of life, you find it is the small details that make the difference and some simple things can take the edge off an otherwise positive experience… our room was clean, comfortable and had everything we needed, however there were broken fittings and poorly chosen accessories that wood I have been an easy fix. For the price paid we were left a little disappointed, but would consider the hotel again in the future to give them another chance.
Stayed 2 nights in Mar 2023
Response from Front Desk on 12 Apr 2023
Dear Andy,Thank you for your feedback following your recent stay with us. I am pleased to know you have found our rooms comfortable and fulfilling to your needs.I am sorry to hear your stay was not satisfactory. Please, be assured I have raised your comments with the higher management to help find ways to constantly improve our product and service going forward.We hope to welcome you back into the hotel in the future.

6/10 Okay

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Okay , but that’s not what we
Overall a little disappointing. The air con was broken in the room, and we couldn’t open the window, this meant the room was very stuffy and uncomfortable. The bathroom was really nice except for the noisy toilet. If I was staying in Manchester again I would try somewhere else. This being said, pool was good, and so were staff. Great central location .
Stayed 1 night in Feb 2023
Response from Guest Relations Manager on 14 Mar 2023
Dear Paul,Thank you for your review on your recent stay with us at King Street Townhouse.I am pleased to read that you found our pool and our team to be good. Thank you for providing your feedback, I have raised these points with our facilities team. We hope to welcome you back to King Street Townhouse soon.Kindest regards

6/10 Okay

Olivia

Liked: Cleanliness

10/10 Excellent

Derek

Stayed 1 night in Dec 2022
Response from Guest Relations Manager on 20 Dec 2022
Dear Derek,Thank you for taking the time to leave us such a high rating review following on from your recent stay with us.Warmest regards Leah Spence,

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Kerry, Cumbria

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely central property but we were in a room right below the floor housing a private party. Music was so loud we felt we were in attendance. It went on until 11pm. Great if you like to party but being more mature and retiring to bed at 10pm we couldn’t sleep for an hour. Shame.
Response from Guest Relations Manager on 7 Dec 2022
Dear Kerry,Thank you for taking the time to leave us a review on your recent stay with us at King Street Townhouse. I am pleased to read you have rated us a 4 out of 5. Thank you for taking the time to provide us of your feedback and I do apologise for the noise disturbance you sadly experienced. Warmest regardsLeah Spence,Guest Relations Manager

4/10 Poor

M

Stayed 1 night in Nov 2022
Response from Guest Relations Manager on 28 Nov 2022
Dear M, We are disappointed to read your low scoring on your recent stay with us. Your review is of a very limited nature. Warmest regardsLeah Spence,Guest Relations Manager

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Great place in an even better location would definitely recommend
Stayed 1 night in Nov 2022
Response from Guest Relations Manager on 17 Nov 2022
Dear Tom,Thank you for taking the time to leave us such a kind review following on from your recent stay with us.Your support is much appreciated. Warmest regards Leah Spence,Guest Relations Manager

10/10 Excellent

Callum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect night away. Can not fault the hotel.
Response from Guest Relations Manager on 17 Nov 2022
Dear Callum, Thank you for taking the time to leave us such a kind review following on from your recent stay with us.Your support is much appreciated. Warmest regards Leah Spence,Guest Relations Manager

8/10 Good

Kadie

Stayed 1 night in Oct 2022
Response from Guest Relations Manager on 17 Nov 2022
Dear Kaydie,Thank you for taking the time to leave us such a nice review rating following on from your recent stay with us.Your support is much appreciated. Warmest regards Leah Spence,Guest Relations Manager

10/10 Excellent

Danielle

Stayed 1 night in Oct 2022
Response from Guest Relations Manager on 17 Nov 2022
Dear Danielle,Thank you for taking the time to leave us such a kind review following on from your recent stay with us.Your support is much appreciated. Warmest regards Leah Spence,Guest Relations Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Relations Manager on 4 Oct 2022
Dear Rachel,Thank you for taking the time to leave us such a kind review on your recent stay with us at King Street Townhouse.Your support is much appreciated. Warmest regardsLeah Spence,Guest Relations Manager

10/10 Excellent

Kristen

Stayed 2 nights in Sep 2022

6/10 Okay

Jitlada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

10/10 Excellent

Alfie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Guest Relations Manager on 4 Sept 2022
Dear Alfie,Thank you for your fantastic rating on your recent stay with us at King Street Townhouse.We hope to welcome you back to King Street Townhouse in the not so distant future!Kindest regardsLeah Spence Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms, pool and spa!
Amazing hotel, friendly staff and great pool and spa. Highly recommended
Stayed 2 nights in Aug 2022
Response from Guest Relations Manager on 4 Sept 2022
Dear Guest,Thank you for your fantastic rating on your recent stay with us at King Street Townhouse.We hope to welcome you back to King Street Townhouse in the not so distant future!Kindest regardsLeah Spence Guest Relations Manager

10/10 Excellent

Martyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Guest Relations Manager on 4 Sept 2022
Dear Martyn,Thank you for your fantastic rating on your recent stay with us at King Street Townhouse.We hope to welcome you back to King Street Townhouse in the not so distant future!Kindest regardsLeah Spence Guest Relations Manager

8/10 Good

John

Stayed 2 nights in Aug 2022
Response from Guest Relations Manager on 29 Aug 2022
Dear John,Thank you for your review on your recent stay with us at King Street Townhouse.Warmest regardsLeah SpenceGuest Relations Manager