"Lovely reception/lobby, but the corridor and room were in desperate need of refurbishment (Tired carpets and peeling wallpaper.) The location was great and close to the airport. I feel overall the staff could have been more friendly, professional, and helpful. I attempted to order room service, however, I had to call six times before receiving a call back."
"We always stay at the Leonardo before flying out of Heathrow.
It has an excellent location, fantastic staff and a clean room.
I can’t recommend this hotel enough, it’s clean, great location, good price and fantastic staff, what more could you ask for."