Bar (on property)

Reviews of NH Collection Madrid Suecia

5 out of 5
NH Collection Madrid Suecia
Marqués de Casa Riera 4, Madrid, Madrid

Reviews

9.6

Exceptional

Rating 10 - Excellent. 794 out of 1002 reviews" "
Rating 8 - Good. 146 out of 1002 reviews" "
Rating 6 - Okay. 43 out of 1002 reviews" "
Rating 4 - Poor. 13 out of 1002 reviews" "
Rating 2 - Terrible. 6 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ariadna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I stayed. Great services, staff and rooms
Stayed 7 nights in Apr 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 25 Apr 2024
Dear Ariadna,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved pretty much everything about the hotel. We looked terribly out of place (we are well into our 70’s) but were never made to feel that way. The staff are all lovely and very helpful. A shout out to Concierge Veronica for exceptional service! Lots of youthful energy. Our stay was a delight.
Stayed 13 nights in Apr 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 25 Apr 2024
Dear Shelley,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 25 Apr 2024
Dear Richard,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

Elyse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really went above and beyond after I made a mistake in my booking.
Stayed 3 nights in Apr 2024
Response from Diego Esteban Guest Relations Department on 18 Apr 2024
Dear Elyse,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

ramy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the property was really good. The rooftop is great. p
Stayed 2 nights in Apr 2024
Response from Diego Esteban Guest Relations Department on 18 Apr 2024
Dear Ramy,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

David, Linden

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was amazing: stuff, food, location
Stayed 2 nights in Apr 2024
Response from Diego Esteban Guest Relations Department on 18 Apr 2024
Dear David,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Pablo, houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Freindly staff. Nice bathroom. good matress.
Stayed 2 nights in Apr 2024
Response from Verónica Moreno. Guest Relations Department on 13 Apr 2024
Dear Pablo,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Kind regards,

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable and well located.
Stayed 4 nights in Apr 2024
Response from Alberto del Ser Guest Relations Department on 11 Apr 2024
Dear John, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 Excellent

Taly, charlotte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unbeatable location and great service from everyone, from Rubens, the director, to all the staff.
Stayed 5 nights in Apr 2024
Response from Alberto del Ser Guest Relations Department on 11 Apr 2024
Dear Taly, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 Excellent

Ajalihu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience
Stayed 1 night in Apr 2024
Response from Diego Esteban Guest Relations Department on 7 Apr 2024
Dear Ajalihu,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

meira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, quiet and very clean. The staff was extremely friendly, helpful and polite (front desk, concierge, and room staff). I loved the breakfast buffet! excellent central location. One comment to improve: the room was a bit dark, and so was the lobby - it was hard to find a suitable place to read (other than the bed lamps which was great).
Stayed 5 nights in Mar 2024
Response from Diego Esteban Guest Relations Department on 7 Apr 2024
Dear Meira,We would like to express our sincere gratitude for your positive review of your recent stay at our hotel. It was a pleasure to host you, and we are thrilled to hear that you had a wonderful experience with us.Your feedback is greatly appreciated as it serves as encouragement for our team to continue providing outstanding service to all our guests. We are delighted that you enjoyed your time with us and hope to have the pleasure of welcoming you back for another fantastic stay in the future.Warm regards,

10/10 Excellent

Jessica, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. The breakfast was exceptional, and the “bar clandestino” was the highlight of our trip. It can’t be missed!
Stayed 1 night in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 25 Apr 2024
Dear Jessica,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid.Best regards,

8/10 Good

Jean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 25 Apr 2024
Dear Jean,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

EMILIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Can't go wrong with NH. Great location, cool rooms, and a busy lobby with lots of things going on. Beds could be a bit bigger, but other than that, no complains!
Stayed 2 nights in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 3 Apr 2024
Dear Emilio,We are truly grateful for your positive review of your recent stay at our hotel. It was a pleasure to have you as our guest, and we are delighted to hear that you enjoyed your experience with us.Your feedback is invaluable to us as we strive to provide exceptional service to all our guests. We are thrilled that our efforts were able to make your stay memorable, and we look forward to the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,

10/10 Excellent

Katrin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, great location, would recommend.
Stayed 4 nights in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 3 Apr 2024
Dear Katrin,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Valeria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and restaurant, very friendly and helpful staff. I totally recommend this hotel.
Stayed 6 nights in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 1 Apr 2024
Dear Valeria,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location very convenience , safe and quite
Stayed 2 nights in Mar 2024
Response from Diego Esteban Guest Relations Department on 30 Mar 2024
Dear Ana,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Tomás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 27 Mar 2024
Dear Tomás,Agradecemos sinceramente sus amables palabras sobre su estancia en nuestro hotel. Nos complace saber que su experiencia fue satisfactoria y que nuestro equipo pudo contribuir a hacer su estancia memorable.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Reciba un afectuoso saludo.

10/10 Excellent

Shailendra, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Some construction in the neighborhood. Traffic can get bad so allow enough time to get to the airport or the train station.
Stayed 3 nights in Mar 2024
Response from Diego Esteban Guest Relations Department on 23 Mar 2024
Dear Shailendra,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.It's always a pleasure to receive such kind feedback, and we truly appreciate your words of praise. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're thrilled that we succeeded in doing so for you.We look forward to welcoming you back for another wonderful stay in the future!Warm regards,

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
el servicio en el restaurante no fue el mejor, el resto fue exelente
Stayed 9 nights in Mar 2024
Response from Diego Esteban Guest Relations Department on 17 Mar 2024
Estimado Hernan,Agradecemos sinceramente sus comentarios sobre su reciente estancia en nuestro hotel, aunque lamentamos profundamente que su experiencia en el restaurante no haya sido satisfactoria.Su satisfacción es nuestra mayor recompensa, y esperamos tener el privilegio de darle la bienvenida nuevamente en el futuro.Un afectuoso saludo,

10/10 Excellent

Thierry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome location, close to museums and restaurants, everything is within walking distance. Thehotel is great and the employees very helpful and always available to help.
Stayed 2 nights in Mar 2024
Response from Alberto del Ser Guest Relations Department on 21 Mar 2024
Dear Thierry,Thank you so much for taking the time to share your positive experience following your recent stay at our hotel. We are delighted to hear that you enjoyed your time with us and that our team's efforts contributed to making your stay memorable.We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Bryan, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location with access to transportation nearby. Very clean.
Stayed 2 nights in Feb 2024
Response from Diego Esteban Guest Relations Department on 25 Feb 2024
Dear Bryan, Thank you so much for your kind words! We are so happy to hear that you enjoyed your stay at our hotel.We are located in a great area for exploring Madrid, and we are always happy to help our guests make the most of their stay. We are also glad that you found the staff to be helpful and accommodating. We pride ourselves on providing excellent customer service.Hope to see you soon,

10/10 Excellent

Cloie, Kirkland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience!!! Rocio the Clef d’Or was fantastic as was Nemesis!! We will come back for sure!!
Stayed 4 nights in Feb 2024
Response from Diego Esteban Guest Relations Department on 25 Feb 2024
Dear Cloie, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Rocio and Nemesis, which i am sure will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 Excellent

JUSSARA DAVILA TRINDADE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff to mention some, Jamie, Daniel, Patricia and and made our stay even better
Stayed 5 nights in Feb 2024
Response from Diego Esteban Guest Relations Department on 25 Feb 2024
Dear Jussara Davila Trindade, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.I will transmit this comment to Jaime, Daniel and Patricia, which i am sure it will motivate them to continue working along the same lines.We hope to see you again soon,

10/10 Excellent

Juan Manuel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and breakfast
Response from Diego Esteban Guest Relations Department on 25 Feb 2024
Dear Juan Manuel,Thank you so much for your kind words! We are so happy to hear that you had a wonderful stay at our hotel. We work hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled that you were so pleased with your stay.We are especially glad that you enjoyed our breakfast buffet. We put a lot of thought into creating a menu that would appeal to a variety of guests, and we are always looking for ways to improve it.Hope to see you soon,

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities
Fantastic location. The hotel is okay, but it it is difficult to justify the star rating. I would probably look for another hotel next time.
Stayed 3 nights in Jan 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 22 Feb 2024
Dear Daniel,I would like to thank you for the time spent in giving us your feedback about your recent stay with us.All the team at NH Collection Suecia works very hard and with lot of passion to achieve our Guests satisfaction and we feel really upset when we do not succeed. Please, do not doubt that we will keep improving to make our guests stay perfect one day.Best Regards,

10/10 Excellent

Maolin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and helpful!
Stayed 2 nights in Feb 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 22 Feb 2024
Dear Maolin,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly. We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 Excellent

Ahmed.Abo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very wonderful hotel,friendly staff,always will stay in madrid in this hotel
Stayed 3 nights in Feb 2024
Response from Alberto del Ser Guest Relations Department on 19 Feb 2024
Dear Ahmed.Abo, Thank you for taking the time to leave us a review about your stay. Also, we would like to thank you your kind words about our hotel and our staff.We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 Excellent

Guo Chu

Stayed 3 nights in Feb 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 22 Mar 2024
Dear Guo Chu,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

Richard, South Croydon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Very confortable hotel. Super quiet and peaceful with lovely rooms and gorgeous beds and bed linen. I slept like a log. Breakfast was greay too. Warm and friendly staff. I will definitely be back.
Stayed 2 nights in Feb 2024
Response from Diego Esteban Guest Relations Department on 10 Feb 2024
Dear Richard,Thank you so much for your kind words! We are so happy to hear that you had a wonderful stay at our hotel. We work hard to ensure that our guests have a comfortable and enjoyable experience, and we are thrilled that you were so pleased with your stay.We are especially glad that you enjoyed our breakfast buffet. We put a lot of thought into creating a menu that would appeal to a variety of guests, and we are always looking for ways to improve it.We hope to see you again soon,

10/10 Excellent

Victor H

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and the personal is excelent
Stayed 1 night in Feb 2024
Response from Diego Esteban Guest Relations Department on 10 Feb 2024
Dear Mr , Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

10/10 Excellent

Suraima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024
Response from Alberto del Ser Guest Relations Department on 18 Feb 2024
Dear Suraima,Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location but quiet with lovely staff
Stayed 4 nights in Jan 2024
Response from Alberto del Ser Guest Relations Department on 4 Feb 2024
Dear Elizabeth, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us. Thank you also for your kind words about our staff. We really appreciate it!We hope to see you again soon,

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel, in the center of Madrid. The restaurant and it@s bar is always filled with people, great atmosphere. Well appointed rooms, very clean and confortable. Will be my first choice from now on when i visit Madrid.
Stayed 4 nights in Jan 2024
Response from Alberto del Ser Guest Relations Department on 4 Feb 2024
Dear Laura, We would like to thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us!Please, let us know when you will come back.We remain at your disposal in case you need anything!Kind regards,

10/10 Excellent

Guo Chu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 30 Jan 2024
Dear Guo Chu,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

Maximiliano, Delray Beach

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel to stay.we got an issue but the manager was pretty effective to explain the situation.very proffesional!
Stayed 3 nights in Jan 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 30 Jan 2024
Dear Maximiliano,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly. Il will shar your kind words with my General Manager, I am sure this comment is really appreciated for him.We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 Excellent

Erman, Putney

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, modern and conveniently located hotel.
Stayed 3 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 30 Jan 2024
Dear Erman,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

8/10 Good

ALBA

Stayed 3 nights in Jan 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 22 Mar 2024
Estimada Alba,Quisiera agradecerle el tiempo que ha empleado en compartir su valoración acerca de su pasada estancia.En el Hotel Nh Collection Suecia tenemos como objetivo proporcionar a nuestros clientes experiencias memorables y es una gran motivación para nosotros saber cuándo lo conseguimos.Con el deseo de volver a recibirle pronto, reciba un cordial saludo,

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Rocío Sánchez Carmona Guest Relations Manager on 23 Jan 2024
Estimada Rosa,Quisiera agradecerle el tiempo que ha empleado en compartir su valoración acerca de su pasada estancia.En el Hotel Nh Collection Suecia tenemos como objetivo proporcionar a nuestros clientes experiencias memorables y es una gran motivación para nosotros saber cuándo lo conseguimos.Con el deseo de volver a recibirle pronto, reciba un cordial saludo,

10/10 Excellent

valerie, chesterfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! Outstanding service and very friendly staff.
Stayed 8 nights in Jan 2024
Response from Diego Esteban Guest Relations Department on 14 Jan 2024
Dear Valerie, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon, Best regards,

8/10 Good

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok hotel, near everything
For most was ok, but my room was noisy, a few days I had some near room with a dog that was left alone so the poor one was crying nonstop. And my room was near a cleaning supply room that was frequently used hence loud. At nighttime didn’t have issues.
Stayed 5 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 9 Jan 2024
Dear David,We are sorry to read that your experience with us was not entirely what you expected. However, we appreciate you taking the time to leave a comment as it helps us to constantly improve. Rest assured that your feedback will be taken very seriously and will be discussed with the various departments to ensure that future stays will be nothing less than 5 star quality. We hope you will come back to us to give us another chance and allow us to make your stay an unforgettable moment. Best regards,

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room a bit dark as it faces a courtyard the rest was superb.
Stayed 2 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 9 Jan 2024
Dear Eva,Thank you so much for taking the time to share your impression about the hotel online. On behalf of the whole team, thank you so much for your generosity. It has been an enormous pleasure having you staying with us and we can only hope for having the opportunity many more times to come.Until then, please receive our warmest regards.

6/10 Okay

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Both teh plumbing and the hearing were bad. Plumbing got fixed but not the hearing. Property is located in business and government area, rich neighborhood but quiet.
Stayed 2 nights in Dec 2023
Response from Diego Esteban Guest Relations Department on 7 Jan 2024
Dear Jonathan, Thank you so much for your review and for taking the time to share it with us. First and foremost, let me apologize and regret the inconveniences during your stay.We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests so please be aware that we will discuss your review and concerns in details with all the Departments. If you would like to give us another chance or would like to amplify on the issues you faced during your stay, please call us directly.Best regards,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 27 Dec 2023
Dear Guest,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

Mara

Stayed 4 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 15 Jan 2024
Dear Mara,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect. I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 31 Dec 2023
Estimado David,Quisiera agradecerle el tiempo que ha empleado en compartir su valoración acerca de su pasada estancia.En el Hotel Nh Collection Suecia tenemos como objetivo proporcionar a nuestros clientes experiencias memorables y es una gran motivación para nosotros saber cuándo lo conseguimos.Con el deseo de volver a recibirle pronto, reciba un cordial saludo,

10/10 Excellent

Teresita

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Convenient to walking distance to everything
Stayed 2 nights in Dec 2023
Response from Diego Esteban Guest Relations Department on 23 Dec 2023
Dear Teresita, Thank you for taking the time to leave us a review about your stay. We are pleased to hear that you enjoyed your time with us.We hope to see you again soon,

6/10 Okay

Adnan

Travelled with partner
Liked: Staff & service
Hotel is in a good area, easy to walk to all attractions. Staff is very nice also. The bad thing i didnt like is: There is always some private events happening, it gets so loud in the room you can not sleep. And i am talking about at 2am in morning.
Stayed 4 nights in Dec 2023
Response from Diego Esteban Guest Relations Department on 21 Dec 2023
Dear Adnan, Thank you so much for your review and for taking the time to share it with us. First and foremost, let me apologize and regret the inconveniences during your stay. We are utterly disappointed to read that your experience did not meet your expectation. Regarding the noise problem be aware that we will discuss your review and concerns in details with all the Departments. We strive to offer quality service and convenience for our guests. We deeply care about the happiness and satisfaction of our guests.Best regards,

10/10 Excellent

julia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
costumer service
Stayed 7 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 20 Dec 2023
Dear Julia,I would like to thank you for the time that you have spent in giving us your opinion about our Hotel, it is a pleasure to hear such a kind review.At the NH Collection Suecia our main goal is to provide our guests with memorable experiences and your comments help us to succeed.It is a pleasure to know that you found our team very friendly and that you liked our gastronomy. We hope to welcome you back on your next trip to Madrid.Best regards,

10/10 Excellent

Sergey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and professional staff. Convenient location. Clean and well maintained.
Stayed 7 nights in Dec 2023
Response from Rocío Sánchez Carmona Guest Relations Manager on 20 Dec 2023
Dear Sergey,It is a pleasure for us to know that you enjoyed so much your stay at Nh Collection Suecia. It satisfies me to read that your overall impression of the Hotel is so good and that you found our rooms and facilities so perfect.I hope that you will find a chance to come back to our Hotel in a future stay in Madrid. Best Regards,