Budget Room

Reviews of Country Plaza Motor Inn

4 out of 5
Country Plaza Motor Inn
40 Nebo Road, West Mackay, QLD

Reviews

8.8

Excellent

Rating 10 - Excellent. 101 out of 193 reviews" "
Rating 8 - Good. 70 out of 193 reviews" "
Rating 6 - Okay. 16 out of 193 reviews" "
Rating 4 - Poor. 5 out of 193 reviews" "
Rating 2 - Terrible. 1 out of 193 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ashleigh

Good stay
Stayed 2 nights in Apr 2024
Response from Country Plaza Team on 19 Apr 2024
Thanks Ashleigh for your kind review.

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and tidy
Stayed 1 night in Apr 2024
Response from The Team on 8 Apr 2024
Thank you Emma for the kind review.

10/10 Excellent

Tsehay

Liked: Cleanliness, staff & service, property conditions & facilities
Great accommodation with this reasonable prices 👏
Stayed 1 night in Mar 2024
Response from The Team on 22 Mar 2024
Thank you for providing positive feedback, and we are glad that you were happy with your accommodation. We hope to see you again in the future! :)

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bedroom was nice and comfy The manager was friendly
Stayed 1 night in Dec 2023

8/10 Good

Chris

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4.8 stars overall.
Stayed 1 night in Nov 2023

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 5 nights in Nov 2023
Response from The Team on 12 Nov 2023
Thank you very much for your positive feedback. It was lovely having you stay with us and we hope to see you again in the future :)

8/10 Good

Allen

Liked: Cleanliness, staff & service
For the age of the property, been looked after well
Stayed 1 night in Nov 2023
Response from The Team on 12 Nov 2023
Thank you for your positive feedback. We do try to maintain the property as well as we can and it is nice when guests do notice :)

8/10 Good

Luana

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great, room was clean with a free water. Bed was good but only a thin blanket. Pillows were not great. Also only one key per room but there's a lock box you can use.
Stayed 1 night in Nov 2023
Response from The Team on 12 Nov 2023
Thank you for your positive feedback. We hope to implement modern-style locks in the future to offer easier access for bookings with more than one guest. We are sorry to hear about the pillows and we will look into that. For future reference, if you are feeling a little chilly and the heater is not to your liking then please see us at reception and we can offer you a second blanket. Thank you again :)

10/10 Excellent

Cassie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spacious room easy to find love the undercover parking
Stayed 1 night in Nov 2023
Response from The Team on 12 Nov 2023
We are glad that you enjoyed your stay with us and we hope to see you again in the future!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Team on 12 Nov 2023
We are pleased that you enjoyed your stay again and look forward to seeing you in the near future.

8/10 Good

Ashley

Stayed 1 night in Oct 2023
Response from The Team on 12 Nov 2023
Thank you for your positive feedback. We hope to see you again in the future!

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally Pleased.
Warm & friendly welcome. Comfortable King bed. Quiet. Great shower. Under cover parking.
Stayed 1 night in Oct 2023
Response from The Team on 12 Nov 2023
Thank you for your wonderful feedback. We are happy that you enjoyed your stay :)

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people that run the motel are musician, I am a musician. I felt right at home.
Stayed 7 nights in Sep 2023
Response from Lisa on 20 Sept 2023
Hi Ronald, Thank you for taking the time to give us a Review. We are glad that you enjoyed your stay with us and that you felt at ease/home. Look forward to having you stay next time. Cheers.

8/10 Good

Rocky

Travelled with partner
Liked: Amenities
Everything was good except the bed 😩
Stayed 1 night in Aug 2023
Response from Lisa on 16 Aug 2023
Thank you for taking the time to give us a review.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
Excellent, friendly, old but spacious and comfortable
Stayed 1 night in Aug 2023
Response from lisa on 14 Aug 2023
Hello there,Wow!! Thank you for taking the time to give us a review.We greatly appreciate the positive review and glad you enjoyed your stay with us. Hopefully, we will see you next time you are passing through. Cheers.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from lis on 12 Aug 2023
Thank you for taking the time to give us a review.We appreciate your rating and are happy that you enjoyed your stay with us. Hopefully, we will see you next time you are traveling through.

2/10 Terrible

Frazer

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
8 PM I had the manager knocking on my door complaining, I whinged after giving an honest review online! The bed are uncomfortable the blankets leave you itchy AF DO NOT RECOMMEND!!!
Stayed 2 nights in Jul 2023
Response from lisa on 23 July 2023
Hi Frazer, Thank you for your review. As I mentioned on arrival if there is anything you need let me know. We are here to ensure your stay is comfortable, If you didn't like the bed the first night, you could have come to me at reception and I could have put you into another room. You mentioned there were no blankets, but you found it, I did offer you another blanket but you said no. I am disappointed because Reception is here to help. I have people come to me to rectify the situation if need be. I am so sorry you did not enjoy your stay, but I can say we have 99% of people that do enjoy their stay and they come to me in person should they have any issues with the room and we action it straight away. Your mention of Do not recommend will not be an issue for us. Cheers.

10/10 Excellent

Jukka

Stayed 2 nights in Jun 2023
Response from lisa on 5 June 2023
Thank you, We are glad you both had a great stay and the fun run went well.We appreciate you taking the time to give us a review.Look forward to seeing all next time.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Excellent rooms. Excellent food.
Stayed 2 nights in May 2023
Response from lisa on 5 June 2023
Thank you for taking the time to give us a review. We appreciate the positive comments and this is always shared with the staff.Hope to see you next time you are passing through.

10/10 Excellent

Jay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly n such a nice place to stay at :)
Stayed 4 nights in May 2023
Response from lis on 21 May 2023
Hi Jay, Thank you for choosing to stay with us. We appreciate you taking the time to give us a review.We are very happy that you enjoyed your stay with us.Cheers, from the staff and management.

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Slept well only down fall was very musty mouldy smell in room . Comfortable bed and nice hot shower
Stayed 1 night in May 2023
Response from lis on 21 May 2023
Thank you for taking the time to give us a review.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in May 2023
Response from lis on 8 May 2023
Thank you Mark. We appreciate you taking the time to give us a review.

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will be back
Just a nice comfortable place to stay. Nice people running the motel. Very quiet rooms and good parking.
Stayed 3 nights in Apr 2023
Response from lis on 4 May 2023
Thank you. We appreciate you taking the time to give us a review. We are very happy that you enjoyed your stay with us. Cheers.

10/10 Excellent

Dale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers went above and beyond for us. This will be our new regular place we stay
Stayed 1 night in Apr 2023
Response from lis on 27 Apr 2023
Thank you, we appreciate you taking the time to give us a review. Look forward to seeing you again. Cheers.

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2023

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service
Faultless accommodation and extremely helpful staff
Response from Lis on 15 Jan 2023
Thank you for taking the time to give us a review. We appreciate the positive feedback and are very happy that you had a great stay with us. We look forward to seeing you next time you are passing through Mackay. Cheers.

10/10 Excellent

Kerrie

Stayed 1 night in Dec 2022

4/10 Poor

Maree

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Nov 2022

10/10 Excellent

Viera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, cosy and comfortable. Staff are friendly and helpful. Very accommodating and kind. Thank you

10/10 Excellent

Andrew

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Nice clean property with friendly staff. :-)
Stayed 1 night in Sep 2022
Response from Lisa on 14 Sept 2022
Hi Andrew,Thank you for taking the time to give us a review. We appreciate all feedback and this is passed onto our staff.Hope to see you next time you are passing thru Mackay. Cheers.

8/10 Good

Fouad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
couple on holiday
Excellent place to stay, fully recommended
Stayed 2 nights in Aug 2022
Response from lisa on 27 Aug 2022
Thank you Fouad. We appreciate your positive comments and we are happy you enjoyed your stay with us. Safe travels. Cheers.

8/10 Good

Norval

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from lisa on 27 Aug 2022
Thank you. We appreciate you taking the time to give us a review. We look forward to seeing you all next time you are in Mackay.

8/10 Good

Norval

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from lisa on 24 Aug 2022
Hi Norval,Thank you for taking the time to give us a review. We greatly appreciate the feedback. Look forward to having you stay with us next time. Cheers.

10/10 Excellent

Regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were exceptionally friendly and helpful. Despite my late check in the staff were always accomodating and friendly. The room was well appointed clean and spacious. The price was exceptional and outstanding value for money.
Stayed 1 night in Aug 2022
Response from lisa on 14 Aug 2022
Thank you Regan. We greatly appreciate you taking the time to give us a review. We greatly appreciate the positive review and we pass this on to our staff as they are the heart of our business to ensure everyone enjoys their comfortable stay with us.

8/10 Good

Brody

Stayed 2 nights in Aug 2022

10/10 Excellent

Aline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, premises were clean and meals from restaurant enjoyable and large portions.
Stayed 3 nights in Jul 2022
Response from lisa on 14 Aug 2022
Thank you. We are happy that you enjoyed your stay with us, Staff(Clearners) have acknowledged that you enjoyed your stay as well .We greatly appreciate you taking the time to give us a review.

10/10 Excellent

Colleen

Liked: Staff & service
Comfortable room, in great position close to town and staff and service are great, would definitely stay again when next in region Thankyou
Stayed 4 nights in Jul 2022
Response from Lisa on 14 Aug 2022
Thank you Colleen. On behalf of management & staff, we greatly appreciate you taking the time to give us a positive review. We look forward to having you stay next time you are travelling through our area. Cheers.

10/10 Excellent

Joyce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older style motel on the highway into Mackay but was clean, quiet and comfortable. The room had a fridge, microwave, basic cutlery, kettle and toaster. Reception staff was very welcoming and helpful.
Stayed 1 night in Jun 2022
Response from lisa on 1 July 2022
Thank you Joyce for taking the time to give us a review. We are delighted that you enjoyed your here and greatly appreciate the positive feedback. Safe travels.

10/10 Excellent

Mary Anne

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Enjoyed our stay - only downside is the age of the property and renovations/updates are needed. Everything else was wonderful. (Beaut breakfast too)
Stayed 1 night in Jun 2022
Response from lisa on 15 June 2022
Thank you for your review. Yes, our Motel is old and yes we have lots to upgrades to do such as paint, carpet, toilets, air cons etc. We are currently working on this as we have had to do new roofing first and then the next stages. We wish you safe travels.

10/10 Excellent

Phoebe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022
Response from lis on 7 June 2022
Thank you for taking the time to give us a review. We appreciate your feedback. Cheers.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the recliner chair in the room. I was also able to get a meal when I arrived when the restaurant was closed. I would have liked to know that it was generally closed because of covid. Reception staff very helpful, but having the used cup and glass cleaned would have been nice.
Stayed 2 nights in May 2022
Response from lisa on 15 June 2022
Hello, Thank you for your review. The restaurant was closed because We-Managers and my husband also the chef were away on days off. Our restaurant is open to the public/guests, providing they book ahead. We will not open the restaurant for 1 or 2 people, as it is not feasible to run the air con/lights and wait for someone to walk in. We are always busy serving our in-house guest with meals that are served off the restaurant menu as room service. Majority of our regular guests like this.The glass/cup not clean, did you come and advise us, if you had we apologize for the error and we would have replaced it for you. We are always available right up to 9.30pm at night. We could have fixed this up straight away. cheers.

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities
Quick and easy to find and the staff are great.
Stayed 1 night in May 2022
Response from lis on 15 June 2022
Thank you, appreciate your feedback.

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was top
Stayed 1 night in May 2022
Response from lis on 15 June 2022
Thank you. We greatly appreciate the feedback.

10/10 Excellent

Matthew

Stayed 4 nights in May 2022
Response from lis on 17 May 2022
Thank you. We appreciate you taking the time to give us a review. We hope to see you next time you are passing through Mackay

6/10 Okay

Lindy

Liked: Staff & service
Very ordinary
Stayed 1 night in Apr 2022
Response from lis on 12 Apr 2022
Thank you for taking the time to review us. We appreciate the feedback and wish you well on your travels.

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cleanliness, great shower. Didn’t like the echo fan in bathroom, too loud.
Stayed 1 night in Jan 2022
Response from lis on 25 Jan 2022
Thank you for your review. Sorry about the exhaust fan we have since fixed it up if we had know we would have put you in another room. Safe travels.

10/10 Excellent

Nicole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Helpful staff, clean and tidy rooms.
Stayed 1 night in Nov 2021
Response from lis on 25 Jan 2022
Thank you, we appreciate the positive feedback.Enjoy your travels.

10/10 Excellent

Mohsen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely.
Beautiful place, very friendly staff and helpful. Clean and tidy rooms. Enjoyed the stay.
Stayed 1 night in Jan 2022
Response from lis on 25 Jan 2022
Thank you for your kind review. We are delighted that you had a pleasant stay. We hope to see you all again next time you are travelling through Mackay. Safe Travels.

8/10 Good

Ian

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Food in the restaurant was delicious Staff were very friendly and helpful Very happy with our stay.
Stayed 2 nights in Dec 2021
Response from Lisa on 5 Jan 2022
Thank you for you review. We appreciate the positive feedback and are happy that you enjoyed your stay with us.