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Reviews of Hotel Bernardino

3 out of 5
Hotel Bernardino
Via di Tiglio, 109, Lucca, LU

Reviews

7.8

Good

Rating 10 - Excellent. 20 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 10 out of 69 reviews" "
Rating 4 - Poor. 3 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

John, Mayaguez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice and friendly staff. It is far from the train station (30 minutes walk); 10 minutes to the entrance of the old city.
Stayed 3 nights in May 2024

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very freindly and it is well-located just a few minutes walk to inside the walls of the city.
Stayed 1 night in Jun 2023
Response from Manuela on 8 July 2023
Dear Alexander, tank you so much.We hope to see you as soon as possible.Regards.

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Manuela on 1 July 2023
DEAR GUEST, TANK YOU VERY MUCH FOR YOUR REPUTATION.WE HOPE TO SEE YOU AS SOON AS POSSIBLE.REGARDS.MANUELA & STAFF

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in May 2023
Response from Manuela on 25 June 2023
Grazie di gran cuore! a presto,Manuela

8/10 Good

Declan, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A quiet hotel situated about 15 minutes walk from the centre of the walled city of Lucca, providing all you would expect from that category of hotel. Staff are very friendly and particularly helpful. We walked from the train station (20 minutes). The local public authority do not believe in laying out proper pavements,most of the pedestrian areas are simply loose stones which are a nightmare to traverse pulling suitcases ( this is NOT the fault of the hotel), so best advise to prospective guests is to take a taxi (5minutes).
Response from bernardinohotel@gmail.com on 31 Oct 2016
tanke you so much for your opinion. see you soon.

10/10 Excellent

tani, Cambridge, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
They even had soya milk for me.. i normally have to supply my own - no big deal but the fact that they had soya and even rice milk is an example of how well thought they are.
Response from bernardinohotel@gmail.com on 31 Oct 2016
very good ang well! se you soon dear Guest!

10/10 Excellent

Carrie, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value close to city center
This is a very nice hotel with attentive staff. There is a library with lots of old books about Lucca's history, a lounge with TV, and there is a resident calico cat. There is some nice modern artwork, and a good breakfast for 8 euros per day. The hotel is about a 25 minute walk from the train station, which is a bit inconvenient, though I am sure there is a bus if I had had the patience to figure it out. More importantly, it is just about a 10 minute walk into the historic walled city. For about half the price of staying in the old city, this is a great deal. In the immediate vicinity of the hotel are some restaurants, a gelato shop, and grocery stores. It is a real Italian neighborhood, and pretty quiet at night. There is a nice courtyard for breakfast. I would definitely stay here again. The first night I stayed in the room on the first floor off the courtyard and I would not stay there again due to lack of privacy, and noise from voices and an air conditioner unit. In the cold months it might be fine.

8/10 Good

Othman, Long Beach, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to Lucca
Hotel Bernadino was a comfortable, convenient place to stay in Lucca. The rooms are small but comfortable, and a really good breakfast was included in the price. You can rent bikes at the hotel, and bike into the city in less than 10 minutes.

8/10 Good

Ba, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good budget hotel 5 minutes walk from city centre
I had a very pleasant stay here - slight hiccup on arrival as they couldn't find my booking and then thought I was only staying for one night; but the upshot was I got a double room instead of a single so I was quite happy with that! The location was great - a 20 minute walk to the station and frequent trains to Pisa, Florence and other Tuscan destinations, but there is plenty to see and do in Lucca too, with dozens of restaurants to choose from.

4/10 Poor

Tony, Ireland

Disliked: Property conditions & facilities, room comfort
Friendly but room tiny and outside the old city
Staff were very friendly and helpful here. However the room was incredibly small. Also it's a good ten minutes walk to get to the walls of Lucca so I wouldn't stay outside the old city again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to the city and transport.
I had a very pleasant stay at the hotel in October. The staff were very friendly and helpful. The breakfast was good. It waseasy to access all areas from here as within short walking distance.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Handy location but poor quality.
We booked a wheelchair accessible room. In fact the hotel proper is not accessible. The room we got was in back of the main hotel and was shabby. It was the first hotel we've stayed at in Italy that lacked a fridge. There was no Internet in the room. Granted this is a 3 star and the others have been 4 star. The door to the bathroom wedged against the floor when only part way open so there was little room to get a small mobility scooter through. The shower stool was a thin plastic and didn't seem safe to use. Breakfast was minimal, again maybe a 3 star vs 4 star. Finally from a safety point of view, if you wanted to lock the door for the night, you had to use a key. If there was a fire, you would have to use the key to unlock it before you could open the door.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Bernardino
Great little place to stay- not fancy but very clean and comfortable. Staff exceptionally helpful. A seven minute walk to the old city. We plan to stay there again when we return to Lucca. Would highly recommend this place!

8/10 Good

Margaret, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice little modern hotel.
Only snag, it's a 500m walk to the nearest city gate (Porta Elisa) and then quite a bit more walking to the centre of Lucca. We didn't feel like doing it twice a day in the heat so in the evenings ate in a small local restaurant just down the street. And it was a bit too much of a slog to walk in for an evening Puccini concert. And no bus service into town though we took a taxi a couple of times.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service

10/10 Excellent

angelica, norfolk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent hotel in Lucca. Staff really helpful and
The staff speak good English, breakfast is continental, they clean the room daily. Inside the city wall is the restaurant Bernadino , the food is fresh, cooked beautifully and well presented again the staff here are only to pleased to serve you. From outside the hotel turn right then left and there is a great pizza place with tables outside and fairy lights and on the opposite side of the road is a fantastic ice cream and chocolate shop. From Lucca you can get the train to Florence very reasonable. We hired a car and al the villages were lovely Pratto is reasonable for shopping. Pisa is also lovely.

10/10 Excellent

John, Beverley UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just off Historic centre
This is a good hotel a short walk from the historic centre. On site car parking is minimal but this is the second stay I have made and found parking quite straightforward in the locality, but do arrive not before 5.30pm. I will certainly stay here again when I visit Lucca.Nice room and good breakfast buffet.

6/10 Okay

Verified traveller

Spartan Accommodations
This no frills room in a no frills hotel is right in the middle of historic Florence. Its a five minute walk to the Duomo in one direction and a five minute walk to the Uffizi Gallery in the other direction. The rooms are small and spartan, and the street noise is always loud; great if you like being in the middle of the action, a challenge if you want a place to rest between visits to the museums and churches.

8/10 Good

Luc, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
The hotel has some but limited parking on their premises (4 cars max). Others must park on the street. The hotel is about a 15 minute walk to downtown but their are a few local restaurants, pizzerias nearby. Breakfast was typical for this type of establishment (Cakes, breads, hard-boiled eggs, cold meats, cheeses, fruit, cereal, milk, juice and coffee, etc.). Would stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Staff are real friendly and helpful
The only area I wish they would improve on is the WI-FI. Not available in the rooms. We had an early train to catch before the breakfast buffet was open, so the staff opened up just for us. We were able tro get coffie, pastry and a roll. I WILL stay there next year again.

2/10 Terrible

Sara

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Volker

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il personale molto gentile, un bel giardino
Stayed 2 nights in Sep 2023
Response from Manuela on 9 Nov 2023
Cari ospiti, grazie e a presto.Manuela

8/10 Good

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Ottimo
Stayed 1 night in Aug 2023
Response from Manuela on 9 Aug 2023
Carissima Famiglia, Grazie di cuore e.................cari auguri di Buon Compleanno alla signora

10/10 Excellent

Riccardo

Stayed 1 night in Jul 2023
Response from Manuela on 8 July 2023
Gentilissimi, è stato un piacere ospitarvi.A presto!

8/10 Good

Francesco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prezzo elevato rispetto a quanto ottenuto. La camera era confortevole ma scarsità di consumabili. La colazione era davvero povera di prodotti e invece di iniziare alle 7.30 di fatti è iniziata dopo le 8.00
Stayed 1 night in Jun 2023
Response from Manuela on 8 July 2023
Gentile Francesco, grazie di gran cuore e a presto.

8/10 Good

Doriana

Travelled with partner
Liked: Cleanliness, staff & service
La struttura nel complesso si presenta confortevole e pulita. Unico neo la mancata colazione in quanto credo venga pagata a parte ....bizzarra l' idea di lasciare la brocca termica e relativo servizio da the in camera senza bustine e acqua per usufruire del ristoro suggerito
Stayed 1 night in Jul 2023
Response from Manuela on 3 July 2023
Gentile cliente, grazie per vere soggiornato presso la nostra struttura.Le vorremmo significare che Lei ha scelto un prenotazione senza colazione mentre siamo dispiaciuti che non possa vere usufruito delle bevande calde in camera ma spremo essere migliori al suo prossimo arrivo.Un caro saluto.

4/10 Poor

Paolo

Stayed 1 night in Jun 2023
Response from manuela on 2 Aug 2023
Gentile Paolo, saremo lieti di ospitarvi nuovamente

10/10 Excellent

Luca

Liked: Cleanliness, staff & service, property conditions & facilities
Tutto bene grazie
Stayed 1 night in Apr 2023
Response from manuela on 25 May 2023
Grazie di gran cuore! A presto.Manuela

6/10 Okay

Ole Bo

Stayed 1 night in Mar 2023

2/10 Terrible

Cristian

Business traveller
Disliked: Property conditions & facilities, room comfort
Mai più!
L'albergo necessita decisamente di un ammodernamento. la camera era minuscola e appena entrato sentivo un cattivo odore di chiuso. La colazione era a parte, ma arrivato in struttura mi dicono che dopo il Covid non hanno più attivato il servizio colazione. Vicino c'è una pasticceria, purtroppo chiusa il giorno in cui ero lì.
Stayed 1 night in Oct 2022
Response from owner on 14 Oct 2022
Numero di prenotazione: 2025835200Codice di conferma dell’hotel102191 ModificaStatoPrenotazioniNumero di itinerario72407576222812Data di prenotazione10 ott 2022Modello tariffarioAl giornoTipologia di letto1 letto singolo, Non fumatoriCodice del piano tariffario202107464Nome del piano tariffarioRoom OnlyNumero degli ospiti1 adulto

8/10 Good

Felice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Roland

Stayed 1 night in Jul 2021

8/10 Good

Renzo

Stayed 1 night in Jul 2021

4/10 Poor

filippo

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel fantasma
Ho prenotato un soggiorno di lavoro in questo hotel, ma poi sono stato dirottato in un altra struttura a 2 stelle. L'hotel era chiuso ma la proposta su Hotels era disponibile. Situazione poco seria. Per motivi di orario ho dovuto accettare, ma eviterei. Tra l'altro ho pagato la stessa cifra (poco onesti). Peccato
Stayed 1 night in Jul 2021
Response from owner on 24 July 2021
Grazie per quanto espresso.

10/10 Excellent

Charlotte Ward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Manuela on 1 Aug 2019
Dear Guest, we are so happy for your reputation. We hope to see you as soon as possible. Best regards. Manuela

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anbefales!
Meget venligt personale - ca. 10 min på gå-ben fra Lucca. Trygt område. Rent. Køleskab på værelse. Lille værelse, men fint til os. Morgenmaden: der var hvad der skulle være af kaffe, juice, brød og frugt. Man kunne sidde i en lille hyggelig gårdhave og spise. Hotellet laver gode aperol spritz 😉
Stayed 3 nights in Jun 2019
Response from Manuela on 12 July 2019
Dear Christina, many tanks for your wonderful reputation. We hope to see you early. Best regards. Manuela

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019
Response from Manuela on 3 May 2019
Grazie infinite per la sua recensione che apprezziamo. Cari saluti. Manuela

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ottima location a pochi passi dalle mura,locali accoglienti,puliti e conortevoli. Personale super disponibile e cordiale. Ottimo!!!!
Stayed 1 night in Dec 2018
Response from Serena on 8 Jan 2019
La ringraziamo molto per le sue belle parole.

10/10 Excellent

Verified traveller

Nice and cozy
Nice and cozy hotel
Stayed 1 night in Aug 2018
Response from Serena on 29 Aug 2018
Dear guest, thank you for your nice review. We hope to welcome you again in the future.

8/10 Good

nadine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joli hôtel bien placé
Confortable hôtel près du centre historique,personnel très agréable. Le seul bémol est que la description de Hotels.com precise « piscine extérieure «  alors qu’il s’agit d’un jacuzzi, et payant de surcroît.
Stayed 3 nights in Aug 2018
Response from Manuela on 17 Aug 2018
Merci pour vos commentaires. Ils nous aident à nous améliorer. Cordialement.

8/10 Good

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018
Response from Manuela on 7 Aug 2018
Grazie infinite Sig. Klaus. A presto.

6/10 Okay

Daniel

Liked: Cleanliness, staff & service
Zentrumsnah, dafür laut
Hotel ok aber an lauter Strasse
Stayed 2 nights in Sep 2017
Many tanks, dear daniel. see you soon. best regards.

8/10 Good

elisabetta, como - italy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carino e comodo per girare in città
Siamo andati a Lucca per concerto Rolling Stones . Gentilissimi, accoglienza ottima, Camera pulita, dopo il concerto abbiamo apprezzato trovare in camera un tipico dolce di Lucca.
Stayed 2 nights in Sep 2017
Response from Manuela on 28 Sept 2017
Grazie Sig.ra Rusconi, ci auguriamo di avervi nuovamente nostri graditi iospiti.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bien
Hotel propre a proximité de la ville
Stayed 1 night in Sep 2017
Grazie gentili ospiti. E' stato un piacere accogliervi. saluti cari. Manuela

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Room was small but clean, breakfust was too sweet.
Stayed 2 nights in Sep 2017
Response from Mnauela on 14 Sept 2017
Many tanks! Best regards.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Une halte en partant en vacances
Lucca est une ville longtemps attendue. Elle est magnifique avec sa place ovale et ses tours majestueuses. Une halte vaut largement la peine. Et pourquoi pas choisir une date du summer festival!
Stayed 1 night in Jul 2017
Grazie infinite per quanto ha espresso. Cari saluti

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buona struttura
Buona struttura nei pressi del centro, personale gentile e ambienti molto puliti La camera abbastanza spaziosa in generale da raccomandare per posizione
Response from Hotel Bernardino on 18 June 2017
Gentile ospite, la ringraziamo per la sua recensione. Cordiali saluti

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Hotel molto accogliente
Un soggiorno molto piacevole per un week end di lavoro in fiera. Ottima la colazione. Consigliato.

2/10 Terrible

TANIA, Modena

Disliked: Staff & service, property conditions & facilities, room comfort
Soggiorno a Lucca
Pernottare in hotel di questo tipo, classificati 3 stelle, quando in realtà sarebbero ad 1 stella e non poter riposare per tutto il tempo del soggiorno è allucinante. Non ho mai pernottato in hotel italiani ed esteri che non provvedano GRATUITAMENTE alla sostituzione quotidiana degli sciugamani, soprattutto in zone limitrofe ad aree balneari e che servano colazioni a buffet al costo di Euro 8 a persona. Esperienza NEGATIVA

8/10 Good

JW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr freundliches Personal
Sehr freundliches Personal und entgegen der Angabe in der Buchungsbestätigung keine Zusatzkosteh für Handtücher und Bettwäsche. In nur 5 min. Ist man zu Fuß an der alten Stadtmauer von Lucca.
Response from Manuela on 15 Aug 2016
Grazie infinite, siamo stati onorati di averla nostro gradito ospite.