What a fantastic welcome; bubbles on arrival and a personalised dessert - wow! Service was absolutely top notch, across the board - thanks to Adan for looking after us so well in the rooftop terrace restaurant. We spent quite a bit of time up there; the view over the Zocalo made it hard to drag ourselves away. Helpful advice from the front desk staff and concierge made our day trips within Mexico City and beyond easy to arrange. Staff in the cafe at breakfast put us in a great mood for the day ahead; our room was kept spotless and tidy; laundry came back early (and smelling great). Just a great experience all round.
Rooms, toilets, and hallways were cleaned daily. Location was good, near the Zocalo and sightseeing spots. It was also near a metro station. Police presence was strong during my stay , didn't feel unsafe. Daily breakfast was decent with bread, cereal, fruits and pancakes.