3 outdoor pools, pool umbrellas, pool loungers

Reviews of Royal Decameron Los Cabos All Inclusive Resort

3.5 out of 5
Royal Decameron Los Cabos All Inclusive Resort
Boulevard Malecon S/N, San José del Cabo, BCS

Reviews

7.8

Good

Rating 10 - Excellent. 357 out of 1004 reviews" "
Rating 8 - Good. 315 out of 1004 reviews" "
Rating 6 - Okay. 178 out of 1004 reviews" "
Rating 4 - Poor. 83 out of 1004 reviews" "
Rating 2 - Terrible. 71 out of 1004 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Isaura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gracias Cristian por la excelente clase de YOGA. El hotel es bonito. El mar hermoso. Es muy relajante. Y, al equipo de entrenamiento; me gustó que hay música por las noches. The staff is hardworking. For Breakfast, our server was Lino. Beatriz was a really nice person who introduced herself to us. For dinner, our server was Ernesto. Breakfast at the buffet: The omelet was delicious, but I got it when the line was short. I liked their fruit selection. Lunch: We would eat at the Luna restaurant by the beach. Our kids ordered French fries. I don’t recommend the pizza. The cheese, sauce and pepperoni is different. I recommend their chicken vegetable soup, Mediterranean poke bowl, ceviche, the chicken enrollado (Chicken wrap), and their tostadas de tinga. Dinner buffet: I loved all their soups. I liked their small but delicious desserts because it’s hard to make room for dessert. Tuesday: Mexican food. I liked their refried beans. Wednesday: Asian food. I liked their grilled chicken and fried rice. Thursday: Italian food. I was not a fan of their pasta, but I liked the Cesar salad and sides. Friday: Sea food day, and we loved it all. Entertainment: I liked their Selena show by Queens Cabo and Rock band. Nice pools. Rooms are not the most renovated, but we requested a large bed, and it was comfortable. Nice view of the stars.
Stayed 4 nights in Apr 2024

10/10 Excellent

Bianca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super friendly!
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Hi Bianca! Thank you for sharing your magnificent comments and perceptions with us.We are looking forward to your next visit!

8/10 Good

Raveen Wing

Liked: Cleanliness, staff & service
Stayed 7 nights in Apr 2024

10/10 Excellent

Francisco Javier

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to spend the weekend with the family.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Francisco, We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. We are looking forward to welcome you back!

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing. Staff were extremely nice and very welcoming.
Stayed 2 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Hi Victor! Thank you for sharing your magnificent comments and perceptions with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are looking forward to your next visit!

8/10 Good

Kathrine

Liked: Cleanliness, staff & service, property conditions & facilities
My daughter and I just came back and enjoyed the resort ; very quiet and lots of nice people staying there! The buffet was ok ; breakfast was good but lunch and supper dishes could of been warmer ! Our housekeeper Ester was amazing! The resort was very clean !!
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Thank you for your review, Kathrine, on Royal Decameron Los Cabos. We're glad you found the stay relaxing with friendly staff and enjoyed our facilities. Your feedback on lunch is duly noted. We appreciate your feedback and hope to welcome you back soon!

6/10 Okay

Bernandita, Dawson Creek

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
What i like about this property is the convenience around the property!.You can just walk to the mall,grocery shopping and lots of corner stores around!..What I don’t like inside the property is our room,the sink is clogged,the fridge wasn’t working,the people stayed above us were up all night making so much noise, arguing,so we end up changing room and this time we got the top floor room and much quieter!.The food wasn’t that great!.But I liked the margarita de mango drinks!😊
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Bernandita, thank you for sharing your positive experience at Royal Decameron Los Cabos! It sounds like you had a wonderful time enjoying!I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon.

10/10 Excellent

francisco eduardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Francisco,Allow us to greatly thank you for visiting us at Royal Decameron Los Cabos and for taking the time to share your kind review.we are looking forward for your next visit.

6/10 Okay

ROBERT, Lakeland

Liked: Staff & service
Stayed 6 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Robert,Thank you so much for taking the time to rate us.We are looking forward to your next visit!

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience. We saw hump back whales, sea lions, an eclipse. The staff, especially Jose bulman, Manuel, Juan, Jesus, Karina, Mr diaz, I could keep listing names. They made us feel like family. Anything we wanted they would help. This was the best Vacation have ever been on Will be back as soon as possible. The rooms were cleaned daily. The food was exceptional. The buffet was delicious and the restaurant Luna was exceptional. If you want a wonderful time for couples or families go to royal decameron
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 15 Apr 2024
Dear Lesli,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are looking forward to your next visit!

6/10 Okay

Matthew Sigfred

Travelled with partner, Travelled with group
Liked: Cleanliness
Stayed 7 nights in Mar 2024

2/10 Terrible

Emlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible property
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Hello Emily,Your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. We would like to have been informed about your inconveniences during your stay so we could have helped you to enjoy your time at our hotel.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.

8/10 Good

Daniel Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bartender Bianca up in the adult pool was top notch service. Also waiter Neri from luna restaurant was also exceptional. Joel in the reception area was very professional. Overall great vacation spot if you're looking for a quiet space.
Stayed 3 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Daniel,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest Regards

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing experience to stay here. Staff were super helpful and friendly. Food was absolutely delicious. Enjoyed the pool and beach front views.
Stayed 5 nights in Apr 2024
Response from Guest Service Manager on 14 Apr 2024
Dear Guest jennifer,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest Regards

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing!! my friend and i loved the staff, they were very attentive and always welcoming!! the food was great as well! we will be returning!!
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 11 Apr 2024
Hi Lauren! Greetings from Royal Decameron Los Cabos, we thank you taking the time to let us know about your last stay, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation. Warmest Regards and we are looking forward to welcome you back!

8/10 Good

Christopher, Canmore

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found thr staff outstanding and very friendly. The mall across the street is very convenient for cheaper priced items..sunscreen etc. Never a wait for tabme at buffet and almost always a sunbed ariund the pool.
Stayed 7 nights in Apr 2024
Response from Guest Service Manager on 10 Apr 2024
Greetings from Royal Decameron Los Cabos, we thank you taking the time to let us know about your last stay, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation. Warmest Regards and we are looking forward to welcome you back!

10/10 Excellent

Vickie J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 2nd year visit. Feel safe. Staff makes you feel like family. Will be back
Stayed 8 nights in Mar 2024
Response from Guest Service Manager on 8 Apr 2024
Thank you for sharing your experience at Royal Decameron Los Cabos. We are glad to hear that you feel safe and welcomed by our staff. We look forward to welcoming you back for your next visit!

6/10 Okay

Melissa

Disliked: Property conditions & facilities
Needs updating.
Stayed 4 nights in Apr 2024
Response from Guest Service Manager on 8 Apr 2024
Thank you for your feedback, Melissa. We will make sure to address the necessary updates at Royal Decameron Los Cabos. Your input is valuable to us.

6/10 Okay

Jolanta

Travelled with family
Disliked: Amenities, property conditions & facilities
The property in so old it’s clean but there activity’s are so boring and it’s nothing to do after 9:30 the bars are poor and they serve beer from the big bottle so it’s not always fresh
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 5 Apr 2024
Thank you for your feedback, Jolanta. We understand your concerns regarding the hotel's amenities and activities. It's important for us to know what our guests think so we can continue to improve. We will take your comments into consideration and work on enhancing the overall guest experience at Royal Decameron Los Cabos. We hope you give us another chance in the future to show you our improvements.

8/10 Good

Belem

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Nicolette

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and nice . The food was so good and the service. The front desk was very helpful . And loved the neighborhood
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 3 Apr 2024
Thank you for your positive review, Nicolette! We're glad to hear that you enjoyed the cleanliness, food, service, and helpfulness of our front desk at Royal Decameron Los Cabos. We also appreciate your feedback about the lovely neighborhood. We hope to welcome you back soon!

2/10 Terrible

Gabrielle

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 16 Apr 2024
Dear Gabrielle Thank you for your comment, your opinion it's very important to us at Royal Decameron Los Cabos.We would have liked to have been informed about all your inconveniences during your stay so we could have helped you to enjoy your time at our hotel.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regards

10/10 Excellent

ALMA SOTO VANESSA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was incredible! Our room was spacious and clean and the beds were very comfortable. We went close to spring break time and they had entertainment every day such as yoga, zumba, trivia, etc. Pool staff, 10 out of 10! At night, they had live music or dance group, really nice shows! Food: Two restaurants, lots of options and good food. We liked the restaurant near the pool better. In general, the hotel staff were excellent! From the moment we arrived, Antonio made us feel welcomed, housekeeping staff, the restaurant staff, Enrique, Elias Francisco, Nery, to the Manager, Gilberto, making sure we were well taken care of! Thank you very much for your hospitality, I would definitely recommend Decameron and if we would return to Cabo, we would stay here again!
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for sharing your positive experience at Royal Decameron Los Cabos! It sounds like you had a wonderful time enjoying the entertainment, pool staff, food, and the excellent service provided by the whole staff. It's great to hear that Antonio, Enrique, Elias Francisco, Nery, and Manager Gilberto made your stay special. We appreciate your recommendation and look forward to welcoming you back for another fantastic stay in the future! Thank you, Alma Soto Vanessa.

8/10 Good

Jana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent! Property was good. Only one restaurant and the buffet. Beach was beautiful but water is unswimmable due to undertow. Smaller resort so it was quite and very laid back.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for your review, Donald Dee, on Royal Decameron Los Cabos. We're glad you found the stay relaxing with friendly staff and enjoyed the pools, restaurants, and bars. Your feedback on the buffet and food is duly noted. We appreciate your feedback and hope to welcome you back soon!

8/10 Good

Jody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Great staff!! Quiet… not a party resort. Minimal food choices in resort. Would suggest venturing out to check out near by restaurants.
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 2 Apr 2024
Thank you for your review, Jody, and for sharing your experience at Royal Decameron Los Cabos. We are glad to hear that you found the hotel clean with great staff. It's good to know that the resort is quiet for those looking for a peaceful stay. Thank you for your input!

8/10 Good

April Ann

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly staff.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear April,Thank you for sharing your magnificent comments and perceptions with us.We are grateful to read that our service was outstanding, every day our magnificent collaborators constantly work to reach our goals, to surpass every guest's expectation. We are looking forward to your next visit!Best regardsCecilia ArreolaGuest Service Manager

8/10 Good

Tanisha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very warm, friendly and helpful. The resort is very clean, the staff are always cleaning something. This resort is very quiet and calm. Not a lot of extra activities at the resort but easy to leave if needed. The food is mediocre. Breakfast was delicious with lots of options including an omelette station, lots of fresh fruit and a variety of other options. Lunch and dinner were okay not as many options and not as delicious. The pools were lovely and there was lots of lounge chairs. The beach cabanas were very lovely and there were lots to choose from. I really enjoyed my time here just wish there was better food options for lunch and dinner. I definitely came home very relaxed and rested.
Stayed 6 nights in Mar 2024
Response from Royal Decameron Los Cabos on 29 Mar 2024
Dear Tanisha,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

10/10 Excellent

Tuesday Darlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing in all areas of this resort. The buffet was excellent. We usually don't do buffets at home, but we did here, and theirs was exceptional. There was a good variety and they changed themes daily. I really enjoyed the friendliness of the entire staff from checking in to checking out. We WILL be back.
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear Tuesday,We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. We are grateful for your visit and look forward to welcoming you again soon.With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

6/10 Okay

Marlene Frances

I didn’t like that the food was cold. The wifi was going on and off. They need better entertainment. We enter a raffle and no one won, not even the closest guess.
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 29 Mar 2024
Dear Marlene,Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests and for this reason we are very sorry to learn that you have left our hotel thinking otherwise.Please be assured that we sent your comments and suggestions to the respective heads of departments involved, and actions will be taken to address all your concerns. We hope to welcome you back to our hotel and have a chance to demonstrate the high standards of guest service that are typical at our hotels.With our best wishes, we remain at your service,Cecilia Arreola Guest Service Manager

10/10 Excellent

Zachary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the whole experience. Only cons were coffee in room was only available the first two days. WiFi was very inconsistent. I can’t stop thinking about the wonderful time there. The spa was phenomenal! Huge window open to the sea breeze and waves. No sound machine needed!
Response from Guest Service Manager on 29 Mar 2024
Dear Zachary,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.We appreciate your very specific feedback and will make sure to check this out with the related areas looking to improve any perception of lack of service.Warmest RegardsCecilia ArreolaGuest Service Manager

10/10 Excellent

Andra

Stayed 3 nights in Mar 2024

8/10 Good

Casey Marissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I enjoyed our stay at this resort! We loved that it was right on the beach, and had lots of stores and coffee shops within walking distance. The property is beautiful. Our only major complaint was that the food was often cold at the buffet, especially towards the end of our trip. The food was decent, but eating cold food (that should be warm) was definitely a big concern for us.
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 27 Mar 2024
Dear Casey,We are happy to learn your stay at our beautiful resort was enjoyable. I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon.Cecilia Arreola

6/10 Okay

Ricardo

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Extremely convenient, walkable to town. The food was pretty mid
Stayed 5 nights in Jan 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Ricardo,Greetings from Royal Decameron Los Cabos, we thank you taking the time to rate our service. Every suggestion is an opportunity for us ton improve. Warmest Regards and we are looking forward to welcome you back!

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 26 Mar 2024
Dear Francisco,Thank you for taking the time to rate our services, we are glad you enjoyed your time with us.Warmest Regards and we are looking forward to welcome you back!

6/10 Okay

Kim Christine

Travelled with partner
Disliked: Cleanliness, amenities
Where to start… the food was adequate with only two restaurants when three were advertised on the website. As was the non existent mini bar. This is also on their brochure they give you upon arrival. Hours were limited for these with no snacks available at other times. Same with the bars and selection. Received only 2 bath towels(these had seen better days)no facecloths or hand towels. It was a struggle to get these. The drapes were dirty and hanging off on one side. When we used the coffee pouch in the room we had to ask for it to be replaced. The king bed we had requested when booking was 2 doubles pushed together. Not impressed!! Wifi was spotty at best. I will say front desk staff was helpful as we seemed to have refresh this for our room daily. Would not recommend staying there.
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Hello Kim,Your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. About the ing bed request I will take this time so everyone who read this are aware that bedding request are not guaranteed we do our best to try accomplish but it depends on the availability , it would have been very helpful if you could let us know about this during your stay, our main goal is your satisfaction. We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regardsCecilia ArreolaGuest Service Manager

10/10 Excellent

Frances Adriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Frances,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us, we are grateful to read that our service was outstanding, every day our magnificent collaborators work constantly to reach our finest goal, to surpass every guest's expectation.We are grateful for your visit and look forward to welcoming you again soon.Best regardsCecilia ArreolaGuest Service Manager

8/10 Good

MUNISH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best in cleanliness, great music choice, good dining options, quick service and very trustworthy….. would like to go again….
Stayed 5 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Munish,We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. Thank you so much for recommending us! Please know that it has been a pleasure to have you as our guest and we will be very happy to see you again and welcome you on your next vacation.Best RegardsCecilia Arreola Guest Service Manager

4/10 Poor

Jessica

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Would I stay again? Nope! Would I stay at a nearby hotel? Absolutely!! Food was on the low end of okay. Not many choices and not easy to determine what can be eaten if you have dietary needs. There is a sign that says you can ask but even after asking, I wasn’t sure. The all inclusive package does not include drinks in your room. The hotel will give you with a 1.5 liter bottle of water if you ask. I thought this was a little strange since I have been to other all inclusive resorts that stock up the fridge daily. All liquor we seen and were served was bottom shelf. There are NO waiters walking around to take drink orders. You will have to bounce between the three bars to find one open. Getting clean bath towels was problematic, we had three people in our room and were left with two towels most of the time. There were no hand towels and no face towels. They may have been short staffed because our bathroom was cleaned 3 times and our beds were made up 2 times for the whole week we were there. At minimum, the bathroom should be cleaned daily since you cannot flush toilet paper. Beds were not comfortable, same songs on repeat daily, and the adults only pool has no music. The pros: It’s safe to walk around, Starbucks and a store that carries just about everything (clothes, food, sunscreen, water, alcohol, etc.) across the street, every Thursday there is an art walk downtown, and the beach is beautiful (not swim able). Lastly, use Uber, they accept cash.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Jessica,Thank you so much for taking the time to leave us a comment.We appreciate your very specific feedback and will make sure to check this out with the related areas in order to make the necessary improvements, the idea is to provide a healthy environment for all the guest and keep a balance between all our guests necessities.We hope for you to give us another opportunity and come back.Have an amazing day.Cecilia Arreola - Guest Service Manager.

4/10 Poor

Caroline

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rexort overall is clean and great for an older age group. The staff is great and do the best that they can in terms of customer service. The management of the resort have alot to work on. The food is repetitive and often cold...bar is often lacking alcohol and glassware and the qualify is lacking....the bar staff often have to leave their station and leave the bar unattended in order to replenish their supplies like ice, liquor and glasses...room cleaning is poor where beds are made but not much is cleaned in the room on a daily basis with limited quality towel replacement. Complimentary coffee avaliable in the room on your first day then you must buy your own coffee for the rest of your stay. Bar fridge in room is not stocked with anything (beer, water or soft drink). I would not recommend this resort u less alot of management improvements are made.
Stayed 10 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Caroline,Thank you for your comment, your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regardsCecilia ArreolaGuest Service Manager

4/10 Poor

Paolina

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First I would like to say that the staff was friendly and did the best they could with what they had, the food was not very good and it was cold and not a great selection. The bars often ran out of liquor. The room service- they have a coffee pot but you only get coffee it’s complimentary, you will have purchase the rest if you want coffee in your room. You have a fridge but they don’t have any beer or water or soda. The towels are old, ripped, they don’t clean your room just make your bed. I would not recommend this resort
Stayed 10 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Paolina,Thank you for your comment, your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regardsCecilia ArreolaGuest Service Manager

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort with very good food.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Saul,We really appreciate your positive comment.On behalf of the Royal Decameron Los Cabos, it was a pleasure to be your host and we are looking forward to having you back in a near future.Kind regards and have a nice day.Cecilia ArreolaGuest Service Manager.

4/10 Poor

kimberly

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Not friendly . Food not so good.
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Kimberly,On behalf of all the Royal Decameron Los Cabos hotel staff, we want to thank you for rate our services, your opinion which is very important for us. We are sorry that we didn't meet your expectations, we really appreciate to know if you have any suggestions to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us, best regards. Cecilia ArreolaGuest Service Manager

6/10 Okay

Amy

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Amy,On behalf of all the Royal Decameron Los Cabos hotel staff, we want to thank you for rate our services, your opinion which is very important for us. We are sorry that we didn't meet your expectations, we really appreciate to know if you have any suggestions to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us, best regards. Cecilia ArreolaGuest Service Manager

10/10 Excellent

Kendi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 4 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Kendi,We really appreciate your positive comment.On behalf of the Royal Decameron Los Cabos, it was a pleasure to be your host and we are looking forward to having you back in a near future.Kind regards and have a nice day.Cecilia ArreolaGuest Service Manager.

6/10 Okay

Melvin

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Food quality
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Melvin,On behalf of all the Royal Decameron Los Cabos hotel staff, we want to thank you for rate our services, your opinion which is very important for us. We are sorry that we didn't meet your expectations, we really appreciate to know if you have any suggestions to improve our service.We will be more than pleased to have you back at our resort in a near future and try to change your impression about us, best regards. Cecilia ArreolaGuest Service Manager

6/10 Okay

Justin, Rock Springs

Travelled with family
Liked: Cleanliness, staff & service
Just returned from a week-long stay at Royal Decameron Los Cabos. The service and staff were great - friendly, attentive, and anticipated our needs. The buffet and daytime restaurant food options were average, but the dinner fare at the Mediterranean restaurant was A . The two family pools were good (we did not go up to the adults-only pool), but the larger of the two either wasn’t heated or heated enough, and thus that side wasn’t used much or all that comfortable to swim in. Drinks at the bars were fine, nothing special but the bartenders were very friendly and fun. The activities staff couldn’t have been more outgoing and friendly. We had to ask for washcloths and hand towels, and there was one day where our room wasn’t made up at all. Oscar and Guadalupe in the main buffet dining room were awesome.
Stayed 6 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Justin,We are happy to learn your stay at our beautiful resort was enjoyable. We are proud to read our team delivered excellent service and pampered you; we always strive to make your stay memorable. I also want to thank you for mentioning those moments when you did not feel completely happy or satisfied. I understand that these small details can outweigh your experience. Allow me to let you know your kind feedback allows us to enhance to reach our primary goal, your satisfaction. We are grateful for your visit and look forward to welcoming you again soon.Best regardsCecilia ArreolaGuest Service Manager

2/10 Terrible

Meggan Marie

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I hate posting reviews but this one is necessary. We came here to celebrate 40th birthday. I’ve been to lots of all inclusive resorts all over Mexico and I wouldn’t go back to this one if it was free. My room was beautifu but the shower smelled like a sewer and they wouldn’t give me another bottle of water. I feel like a spoiled brat saying this but the food is inedible. It’s cold, it’s tasteless or it’s so salty you can’t eat it. There is only one restaurant other than the buffet and the food is also inedible. Our group was calling this “resort” Mexico motel 6. The bartenders and servers move so slowly it takes forever to get anything and they treat you as if they are doing you a favor by bringing you something. We got in the habit of asking everyone we saw for water at the buffet and seeing if anyone would bring it. The entire resort ran out of tequila the second day we were there. There was a grocery store across the street and I went and bought water, chips, saltine cracker and a rotisserie chicken and that’s all I ate while we were there. It felt like we were being pranked. DO NOT GO HERE
Stayed 3 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Meggan,Your opinion it's very important to us at Royal Decameron Los Cabos.We are sorry to read that we didn't fulfill your expectations and be certain that we are analyzing your feedback to improve our service. It would have been very helpful if you could let us know about this during your stay so we can try to make your stay more enjoyable, our main goal is your satisfaction. We will be more than pleased to have you back at our resort in a near future and try to change your impression about us.Best regardsCecilia ArreolaGuest Service Manager

6/10 Okay

urmilla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Was able to walk around
Stayed 7 nights in Mar 2024
Response from Guest Service Manager on 25 Mar 2024
Dear Urmilla,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.We are grateful for your visit and look forward to welcoming you again soon.Warmest Regards,Cecilia ArreolaGuest Service Manager

8/10 Good

Kelly Frances

Liked: Staff & service
Stayed 4 nights in Feb 2024
Response from Royal Decameron Los Cabos on 25 Mar 2024
Dear Kelly,Thank you for sharing your taking the time to let us know about your last stay with us, by your rating we noticed you enjoyed your time with us.We are grateful for your visit and look forward to welcoming you again soon.Warmest Regards,Cecilia ArreolaGuest Service Manager