In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Canoga Hotel

2.5 out of 5
Canoga Hotel
7126 De Soto Ave, Canoga Park, CA

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1000 reviews" "
Rating 8 - Good. 276 out of 1000 reviews" "
Rating 6 - Okay. 110 out of 1000 reviews" "
Rating 4 - Poor. 72 out of 1000 reviews" "
Rating 2 - Terrible. 114 out of 1000 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Zach

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Good

Silvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 23 Apr 2024
Dear Silvia, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was big and staff was friendly
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 19 Apr 2024
Dear Janet, it's our absolute pleasure to know you loved your stay with us at the Canoga Hotel. We strive to provide excellent value to our guests through our spacious parking facilities and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel

6/10 Okay

amylee

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The room is nice but the hotel has no facilities at all (no laundry, for instance).
Stayed 7 nights in Apr 2024
Response from Customer Care Team on 15 Apr 2024
Dear Amylee, thank you for taking the time to rate your recent stay at our hotel. It is great to hear that you enjoyed your visit, with our room conditions impressing you. We are sorry that the absence of a few facilities was unsuitable for you and marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

4/10 Poor

Sterling

Business traveller, Travelled with partner
Disliked: Amenities
Breakfast was a joke, the furniture and carpets need to updated. Everything seemed be chosen with low cost as the motive.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on 8 Apr 2024
Dear Sterling, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your review that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’re grateful to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. We intend to work on these areas and improve our facilities to match the value we wish to serve our beloved guests. Please feel free to reach out to us with more feedback. We hope to provide you with an excellent Canoga Hotel service in the future!Best Regards, Customer Care TeamCanoga Hotel

6/10 Okay

Paul

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

Antonio, Tucson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small convenient hotel. Clean and well stocked with toiletries and coffee. The rooms facing the street are very noisy, relatively easy to fix with double panel windows
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 2 Apr 2024
Dear Antonio, thank you for your feedback. We're pleased to hear that you found our hotel convenient, clean, and well-stocked with amenities. However, we apologize for any inconvenience caused by noise from the street. We understand the importance of a quiet environment for a good night's sleep, and we will explore solutions to minimize noise disturbances in our street-facing rooms. Your satisfaction means a lot to us, and we hope to have the opportunity to provide you with a more peaceful stay at the Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

6/10 Okay

Iris, Palm Desert

Travelled with family
Okay hotel, didn’t like the constant traffic of people and cars at 2 am.
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 27 Mar 2024
Dear Iris, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the constant noise disturbances at late night marred your time with us. Please know that we will be looking into this and working on solutions. We appreciate your feedback, hope to resolve this issue as soon as possible, and look forward to welcoming you back to Canoga Hotel.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

JOSE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel maintains cleanliness both indoors and outdoors. The rooms are tidy and well-maintained, with comfortable beds for a good night's sleep. The female staff member at the front desk provided excellent customer service and was very pleasant. Overall, it's a great place to make a reservation.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Jose, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to town so we can deliver another incredible Canoga Hotel guest experience!Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Edgar

Liked: Staff & service
Disliked: Property conditions & facilities
Stains on rug and walls
Stayed 1 night in Mar 2024
Response from Customer Care Team on 18 Mar 2024
Dear Edgar, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the stains on the rug and walls marred your time with us. Please know that we will be looking into this. We appreciate your feedback, hope to resolve this issue, and look forward to welcoming you back to Canoga Hotel soon.Best Regards, Customer Care TeamCanoga Hotel

2/10 Terrible

Eduard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything in this hotel is very bad. Bed was broken. Mattrases are old and saggy. Lights are not working. Air conditioner is broken. No investement in this hotel. They give you complimentary bottle of vine to make you feel better but everything in this hotel is really terrible
Stayed 1 night in Mar 2024
Response from Customer Care Team on 13 Mar 2024
Dear Eduard, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care TeamCanoga Hotel

4/10 Poor

Marilyn

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The people who work here are very kind. But, this is not a non smoking room. Ice machine is broken. Vending machines too. It’s hard to breathe in this room.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear Marilyn, thank you for your kind words regarding our lovely staff. We're glad to hear that you found them pleasant and helpful. However, we apologize for the issues you encountered with the smoking room, the broken amenities, and the ventilation issues. Your feedback has been shared with our maintenance team, and we will work to address these issues promptly to ensure a more comfortable stay for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience.Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Shanina

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean bed comfortable 😌
Stayed 2 nights in Mar 2024
Response from Customer Care Team on 11 Mar 2024
Dear Shanina, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

JOSE

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat rooms, and the staff promptly provided a new room when we reported a malfunctioning AC. Impressive hospitality.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 5 Mar 2024
Dear Jose, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our rooms neat and that our staff promptly addressed the issues you encountered with the air conditioning in the first room. Your satisfaction is important to us, and we appreciate your kind words about our staff's hospitality. We intend for our guests to experience bliss and peace and successfully meet their expectations at the Canoga Hotel, so we shall ensure that no lapses occur during our guests' visits. It was a joyous opportunity to host you during this recent stay, and we would be more than happy if you chose us for your next vacation!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Edward

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked this property! Iwouls come back fir a get away. It has a lit of close fast food a little park close by. And the Topanga Mall isnt that far.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Hey Edward, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our property and convenient location. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at the Canoga Hotel!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Chuck

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Customer Care Team on 15 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

Anna

Stayed 1 night in Feb 2024
Response from Customer Care Team on 21 Mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Julissa

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the comfortable bed, the super fluffy pillows, they were so comfortable, I slept great! Also, really liked that they used branded shampoo, conditioner, body wash, etc. The free wine that was included in my VIP Expedia perks was an unexpected delight.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Julissa, we are happy to have hosted you and served you well at the Canoga Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities, bedding, toiletries, and complimentary provisions. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very friendly and helpful
Stayed 1 night in Feb 2024
Response from Customer Care Team on 6 Feb 2024
Dear Olga, we are thankful for giving our hotel a splendid rating for our friendly and helpful customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Kelly

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
It was a nice room very clean the owner wasnt very friendly but good experience all good
Stayed 1 night in Jan 2024
Response from Customer Care Team on 6 Feb 2024
Dear Kelly, we are glad to hear that you had a pleasant experience during your stay with us and that you found your room to be clean. However, we apologize if you felt the host was not as friendly as expected. We will address this matter internally to ensure that all guests receive warm and welcoming service from our team. Thank you for your honest feedback. We hope to welcome you back for another enjoyable stay in the future.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Daniel

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 30 Jan 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always clean and very nice staff
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Gabriela, thank you for taking the time to share your positive feedback with us! We are delighted to hear that you found our hotel consistently clean and our staff very nice. Providing excellent service and maintaining a clean environment are top priorities for us. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any specific suggestions or preferences, please feel free to share. Safe travels!Best Regards, Customer Care TeamCanoga Hotel

6/10 Okay

Anna

Business traveller
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The couch is to old And the bathroom door needs attention
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Anna, thank you for taking the time to rate your recent stay at our hotel. We are sorry that the state of the couch and bathroom door marred your time with us. Please know that we will be looking into these matters. We appreciate your feedback and hope to resolve this issue as soon as possible. We look forward to welcoming you back to Canoga Hotel soon.Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Irene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was excellent. The rooms were updated The one problem I had was I couldn't get wifi, so was unable to use my computer at all. No nice dining in the area, need to drive to the mall. The property was clean, and comfortable, but the area was undesirable.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 25 Jan 2024
Dear Irene, we appreciate your positive comments about our excellent property and updated rooms. We apologize for the inconvenience with the Wi-Fi facility, the limited dining options in the locality, and your overall disappointment with our surroundings. We have notified our team to resolve these issues immediately as it is a top priority concern for our customers' comfort. As a hotel dedicated to offering a satisfying guest experience to all, we continually try to improve the variety and quality of our services, so thank you for sharing your feedback. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Best Regards, Customer Care TeamCanoga Hotel

2/10 Terrible

Christopher

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 7 Feb 2024
Dear Christopher, thank you for sparing the time to rate us. We’re extremely gutted to receive such low ratings on our performance during your recent stay. However, complete feedback from your end will be constructive for us to decipher what went wrong during your stay. We look forward to hearing more from you to improve your next visit with us!Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Pilialoha, Pasadena

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Care Team on 1 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is ALWAYS my go to spot,will recommend ²anyone looking ⁴a place ²stay💯 DC
Stayed 3 nights in Jan 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Property conditions & facilities, room comfort
Smell bad and very dirty
Bad impressions walked to the room and saw cockroaches. We stayed for 2 nights no one come and clean the room at all. We put all trash at the trash can but so full. When we checked out, he got mad that so much trash in the can. And talked bad to us that don’t come back here again.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on 11 Jan 2024
Dear Guest, we sincerely apologize for the unpleasant experience you had during your stay. The presence of cockroaches and the issues with room cleaning and trash management are unacceptable, and we deeply regret the way it was handled during check-out. Please be assured that we take this seriously and will address these concerns immediately. Thank you for sharing feedback about your stay and helping us identify what can be done better. While it is disappointing that the overall hotel experience could not match your expectations, we hope to host you again with all our services working in your favor. Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Setisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
Very clean hotel . Nice bathrooms. Good folks at the front desk.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 9 Jan 2024
Dear Setisha, we are pleased that you thoroughly enjoyed your time at the Canoga Hotel. We appreciate you letting us know how satisfied you were with our bathrooms, hygiene, and front desk service. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel

4/10 Poor

Anna

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need new furniture for 193.00 the stay should have been luxurious
Stayed 1 night in Dec 2023

10/10 Excellent

brent

Stayed 2 nights in Dec 2023
Response from Customer Care Team on 2 Jan 2024
Dear Brent, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our hospitality. We look forward to serving you another unbeaten guest experience on your next visit to Canoga Park.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Guest, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Rene

Stayed 1 night in Dec 2023
Response from Customer Care Team on 29 Dec 2023
Dear Rene, we are delighted to know that you had an excellent stay with us. Our guest experience is designed so that all aspects of your visit are managed well for outstanding performance. We generously offer our hospitality and care to all our guests, and your review assures us that we have served you to the best of our efforts for your comfort and satisfaction. Let us know the next time you're coming to Canoga Park so we can deliver another incredible vacation experience!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

JOSE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is well-maintained with excellent customer service. The room was pleasant, and the bedding was cozy.
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Jose, we are thankful for giving our hotel a splendid rating for our customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Danny, we are happy to have hosted you and served you well at the Canoga Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my GO to spot its always clean n the staff is EXTREMELY NICE,I'd recommend to any who's looking for a place to stay💯👍
Stayed 1 night in Dec 2023
Response from Customer Care Team on 21 Dec 2023
Dear Guest, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at the Canoga Hotel with the finest of our facilities and services!Best Regards, Customer Care TeamCanoga Hotel

4/10 Poor

Irina

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
People running this hotel needs a job that doesn’t require any people skills. My bottle of wine for being a VIP member was not in the room and when I called to inquire I was told to come to the front desk and get it if I wanted. When asked over the phone (2 separate occasions sighing the same stay) about early check in time, I was given 30 min before the regular check in time. Same when I called to ask for late check out. Working in hospitality industry for over 20 years, I know the rules and understand the operational side of a hotel…I had to remind the staff on the phone of the actual times and only then and with attitude I was given…additional 15 min… customer service training is the minimum I would recommend to them.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 18 Dec 2023
Dear Irina, thank you for taking the time to provide us with your valuable feedback. We sincerely apologize for the challenges you experienced during your stay, and we deeply regret the inconvenience caused by our staff's approach towards delivering your complimentary wine bottle. Your experience falls well below our service standards, and we are committed to addressing these issues promptly. We assure you that we are taking immediate steps to train our staff to enhance their people skills and improve our service to ensure a more positive and attentive guest experience. We value your insights as a seasoned hospitality professional, and your feedback will be instrumental in refining our operations. We would be grateful for the opportunity to welcome you back and demonstrate the improvements we have made based on your feedback.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Danny

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's always a GREAT place ²stay,office is POLITE and HELPFUL
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 18 Dec 2023
Hi Danny, thank you so much for your precious rating! We are frankly beyond words when guests gift us a high score for our friendly and helpful services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Canoga Hotel with the finest of our amenities and resources!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Excellent always have a great customer service never have problem always clean
Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Dec 2023
Dear Ricardo, we are thankful for giving our hotel a splendid rating for our exceptional customer service. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice and quiet peaceful stay never have problems when I stay
Stayed 1 night in Dec 2023
Response from Customer Care Team on 9 Dec 2023
Dear Guest, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy, peaceful space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Canoga Hotel guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Customer Care TeamCanoga Hotel

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Guest,Thank you for choosing to stay with us and taking the time to leave a review of your recent experience. We're sorry to see that you only rated us with two stars, but we would appreciate it if you could provide more details about what went wrong during your stay. Our goal is to provide every guest with a comfortable and enjoyable experience, and we take feedback seriously. We hope that you will give us another chance to exceed your expectations on your next visit to the area. Please feel free to contact us directly if there is anything we can do to make your future stay more pleasant.Best Regards, Customer Care TeamCanoga Hotel

6/10 Okay

Madina

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Customer Care Team on 26 Dec 2023
Dear Madina, thank you for sharing a positive review of your time with us. The greatest joy of serving our guests is knowing that we provided a premium experience that made them feel comfortable, peaceful, and contended without worrying about any matters of their stay. If you felt that any of our facilities or services were not on par with your expectations, we encourage you to open up and inform us so that we can be better. We know you relished the stay, and we promise to provide you with a supreme guest experience if you swing by next time!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Anna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 30 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok
Stayed 1 night in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Dear Armando, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at the Canoga Hotel on your next visit!Best Regards, Customer Care TeamCanoga Hotel

2/10 Terrible

Francisco

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like urine, the sofa was dirty and ripped the carpet was ripped. You can hear everything from outside. Front desk didnt seem to care at all not engaged.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 28 Nov 2023
Dear Francisco, we are saddened and shocked to hear that you could not have a peaceful stay at our hotel. It is disappointing that we could not welcome and serve you in a fulfilling manner. We have discussed with the hotel management about taking severe action regarding the issues mentioned in your review. We are sorry that the room conditions were unsuitable for a satisfactory visit. We apologize for everything that derailed your guest experience. We have informed the administration to review your feedback and assess these matters carefully. It is imperative that we do what's necessary to resolve these issues without further delay, and we shall not shy away from improving our facilities and services. Please let us know if we can do anything more to make amends.Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Jairo

Stayed 1 night in Nov 2023
Response from Customer Care Team on 13 Dec 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Raudel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fast and easy. Room was clean and well organized. Parking was easy and accessible.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 16 Nov 2023
Dear Raudel, we are happy to have hosted you and served you well at the Canoga Hotel. Our guest experience is designed so that all aspects of your stay exhibit excellent performance. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our facilities and services. Your lovely review makes us feel unique about the quality of our accommodations, and that is exactly what we wished to achieve. It was a great pleasure to host you, and we would gladly welcome you again many more times!Best Regards, Customer Care TeamCanoga Hotel

10/10 Excellent

Engelbert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Engelbert, we are delighted to know that you have the best ratings for us on your stay. We must provide a well-maintained, comfy space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Canoga Hotel guest experience. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards, Customer Care TeamCanoga Hotel

8/10 Good

Joseph

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from Customer Care Team on 8 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

kristin

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I have bug bites at checkout after a two-night stay. The property provided only shampoos, no bath soap or bath gels.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on 8 Nov 2023
Dear Kristin, we apologize for the discomfort you experienced due to bug bites during your stay. Your feedback is crucial, and we will investigate and address this issue promptly to ensure a pest-free environment for our guests. We also apologize for the lack of bath soap or bath gels, and we will make sure to have all necessary amenities readily available for your next visit. We wish to improve our services and provide the best guest experience for each customer. We sincerely hope you will consider staying with us again for an enjoyable and entirely comfortable holiday at our hotel.Best Regards, Customer Care TeamCanoga Hotel