Ratings based on 437 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby Sue from Australia
Exceptionally Disappointing - Never again!!!Posted 27/11/2013
Cons: Complete refurbishment
I am a frequent traveller and normally regard the Best Western as a reasonably good brand but after this experience at Best Western Long Beach, I have definitely changed my mind about it. When we got into our room after check-in, the bed looked like it has already been slept in - the sheets and pillow cases were extremely creased and looked used - did not look fresh at all. The whole hotel is very, very tired looking and badly in need of refurbishment. Our room would have to be one of the noisiest, even with the window closed, we could hear the tram running till late at night and early in the morning. Considering the price, it is extremely expensive for what you get. The breakfast is very ordinary as well and after the first morning, we decided to eat out. We love Long Beach but were extremely let down by this most disappointing hotel.
for Everyoneby Janet from Springfield, Missouri
Clean ComfortPosted 23/11/2013
Pros: Comfortable mattress, lavatory area around sink, large breakfast spread
Cons: non-working corner lamp, whose switch broke off
Location: across street from efficient public transportation, within walking distance of public-viewing aquarium
All was well except the corner lamp did not work, and upon turning the switch knob, it broke off irreparably.
for Everyoneby Steve from Palm desert
My mid week get awayPosted 10/11/2013
Staff was very friendly and helpful. Room was clean and comfortable, reasonably quite for being in such a large city. Close to city attractions,and minutes away from freeways .
for Business Travellersby A verified traveller
for Everyoneby Vesna from San Francisco, ca
Nice hotel in a poor neighborhoodPosted 28/10/2013
Hotel and staff are nice for the money you pay, but if you are not ok with nieghborhood in transitions this is not place for you
for Everyoneby A verified traveller from sunshine coast, b.c.
Quick ride to everywherePosted 20/10/2013
Pros: Beds comfortable and everything very clean. Close to shopping, microwave, fridge to have snacks. Slept like a baby with windows that open! Pool!
Location: Being on the main strip, could go downtown longbeach, or Hollywood, or downtown L.A. Whatever your choice, was all easy. Very central.
Staff offered information about card for the train and for a 1.50 we went everywhere downtown without having to pay parking! Great suggestions for dinner and great breakfast at hotel. Also offered shuttle service to our race event which was a bonus! Would definitely stay there again!
for Everyoneby Anthony from Temecula
Worst Hotel I have ever stayed at.Posted 16/10/2013
Pros: Absolutely nothing.
Cons: Staff, customer service, check out the rooms before you book them to someone.
Location: Very run down. If I would have known what area it was in I definitely would have chosen a different location.
I had a business meeting in Long Beach on Oct 7,8. I arrived at the hotel around 5:00pm. I checked in and got my room. When I first walked in the room, parts of the carpet were pulling up and lots of bumps in the carpet. I wasn't happy about it but in my mind it was just a place to sleep. I was extremely tired so I ate my fast food I bought and went to bed. The whole night I heard people running through the hallways and talking really loud. There was also this dripping noise that kept me up pretty much all night. In the morning I went to take a shower and there was a huge bubble in the drywall with water dripping from it. (I took pictures of everything) I called down to the front desk and told them I didn't get any sleep and that it looked like the ceiling was about to come down. They didn't care that I didn't get any rest, they sent their maintenance person up. Once he showed up he asked me why I didn't call the night before and I explained to him that I went straight to bed with no shower. He said there was nothing he could do cause I was checking out that morning. I should have recieved a full refund at least. Overall I will never stay at a Best Western ever again!
for Everyoneby Runner
Pros: My wife ran the LB Marathon on Sunday morning. Upon our request the front desk graciously extended our checkout time by an hour which allowed my wife
Location: There is a metro stop very near the hotel which allows you to not have to drive.
My wife ran the LB Marathon on Sunday morning. Upon our request the front desk graciously extended our checkout time by an hour which allowed my wife time to shower after completing the race. Given we had a two hour drive home, this was greatly appreciated.
for Everyoneby Momo from Perth, Australia
Wish I stayed longer!Posted 02/10/2013
Great location. Spacious rooms. Good stuff. Cheap.
for Everyoneby A verified traveller
Wonderful stay in Long BeachPosted 01/10/2013
Pros: Location and cleanliness
Location: Close to the RMS Queen Mary and waterfront activities.
We found your hotel to be conveniently located, very clean, and a friendly staff. The kids loved the pool, and the beds were very comfortable. Thank you for a wonderful stay.