Snow and ski sports
Check availability

Reviews of Svalbard Hotell - Lodge

4 out of 5
Svalbard Hotell - Lodge
Vei 223 8, Longyearbyen

Reviews

9.6

Exceptional

Rating 10 - Excellent. 28 out of 37 reviews" "
Rating 8 - Good. 8 out of 37 reviews" "
Rating 6 - Okay. 1 out of 37 reviews" "
Rating 4 - Poor. 0 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

9.8/10

Cleanliness

8.0/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

Reviews

8/10 Good

Robert

Svalbard Lodge. A basic 2 bedroom apartment with very good kitchen with oven hot plates and dishwasher. The bench is a bit awkward due very low cupboards There is less than one meter from cupboard to bench. Not good for tall people. A large bathroom with washing machine and bath with shower. The bedrooms are typical Scandinavian very small with just bed or beds. The staff are extremely friendly and helpful. Brandon the Filipino handyman was brilliant. A great conversationalist who loved a joke or two. He was excellent at talking and working at the same time. He quickly fixed the problem managing things in a professional way.
Stayed 4 nights in Feb 2024
Response from Reception Svalbard Hotell on 29 Feb 2024
Dear Robert,Thank you for taking the time to write a review about your stay in one of our apartments. We are happy to hear that you had a good stay and when things didn’t go according to plan that one member of staff could assist you with fixing this in a timely manner. Your kind words will be forwarded to the member of staff. We welcome you back in the future!Kind regardsSvalbard Hotell Team

10/10 Excellent

Ingela

Liked: Cleanliness, property conditions & facilities
Really good. Clean comfortable. Can’t fault anything at all.
Stayed 4 nights in Aug 2023
Response from Svalbard Hotell Team. on 31 Aug 2023
Dear Ingela, Thank you for your lovely feedback, we truly appreciate you taking your time to give us your opinion. We hope to see you back on Svalbard soon again. Best Regards, Svalbard Hotell Team.

10/10 Excellent

XueEr

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was the first time that I brought my mum to Longyearbyen and we are very happy with our stay at the Lodge. We booked a room for 4 but there was only 2 of us so it was super spacious. Even so, i think it is still a good size for 4 adults. We liked that there we could cook here and there was a bar downstairs that serves nice pizza when we didnt feel like cooking. It is also just 1 minute from the main Svalbard Hotell so you could have a nice meal there too. Location is great, just on the main street so you didnt have to walk far to get to the supermarket. Near to airport bus dropoff point and tour pickup point as well. The only downside is there is no lift so we had to lug our big luggages up the stairs. Lucky for us we were given the room at level 2 otherwise we might not have been able to make it. Overall still a perfect stay, we would definitely return to this hotel when we visit Longyearbyen again in Summer.
Response from Hotel Manager, Svalbard Hotell on 9 July 2023
Hello and thank you for such a kind and valuable feedback. Seems like you enjoyed your stay, and we are more than happy to welcome you back for another stay. If you liked the 2nd floor best, remember to give a heads up to the reception while when booking, so we can accommodate your wish. Have a great summer. Best Regards Team Svalbard Hotel.

10/10 Excellent

Michael Brent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Place was huge. Clean. Easy to get to. Right in the middle of everything, so the location was perfect. Only issue we had was that we had no idea bedding wasn't included. Other hotels we have stayed at there had sheets and polliws, this did now.
Stayed 3 nights in Mar 2023
Response from Svalbard Hotell The Lodge on 11 Apr 2023
Dear Michael, Thank you for your feedback! We are happy to hear that you enjoyed your stay. There is bedding included in the lodge this might have been an mistake on our part and im very sorry about this. We will take this with us and forward it to concerned department. Best Regards,

10/10 Excellent

Sivanuja

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location. It was a great choice to stay as a family with a lot of room and kitchen facilities. The view was beautiful. Convenient right next to grocery, post office and tourist information center.
Stayed 3 nights in May 2022
Response from Reception, Svalbard Hotell | Polfareren on 8 Aug 2022
Hello Sivanuja, Thank you for taking the time to leave us such a great review! We appreciate your feedback and are happy to hear you enjoyed your stay with us. We hope to welcome you back one day! Best regards, Svalbard Hotell

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2022
Response from Reception, Svalbard Hotell on 24 Jan 2022
Dear guest, Thank you for taking the time to leave us a feedback. We are glad you enjoyed our apartment and we hope to see you again! Best Regards, Reception Svalbard Hotell

10/10 Excellent

Linn therese

Travelled with group
Liked: Cleanliness, room comfort
All we could have asked for.
Perfect place , in the middle of the main street. Warm and well equipped all over. Comfy beds and duvets. Would def. Go back and already recommended to colleagues and friends Nice wiew to sukkertoppen and spisshusene. And raindeer walking just outside 😍
Stayed 2 nights in Nov 2023
Response from Reception on 7 Nov 2023
Dear Linn Therese,Thank you for the kind words, and for taking the time to leave a review. We are thrilled to hear that you enjoyed your stay, and we hope to see you again at a later time. Kind regards,Svalbard Hotell Lodge

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2023
Response from Team Svalbard Hotell on 17 Oct 2023
Dear guest,Thank you for your feedback. We warmly welcome you back in the future.Kind regards,Team Svalbard Hotell

6/10 Okay

Anniken

Stayed 5 nights in Sep 2023
Response from Reception, Svalbard Hotell on 12 Sept 2023
Dear Anniken,Thank your for taking the time to send a review.We wish you welcome back in the future.Best regardsSvalbard Hotell Team

8/10 Good

Marco

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Reception Svalbard Hotell on 22 Aug 2023
Dear Marco,Thank you for taking the time to write a review. We are happy to hear that you had a good stay with us.We welcome you back in the future.Best regardsSvalbard Hotell Team

10/10 Excellent

Erika

Liked: Cleanliness, property conditions & facilities
Stora utrymmen och nära till allt
Stayed 3 nights in Jul 2023
Response from Svalbard Hotell Reception on 31 July 2023
Kära Erika,Tusen tack för att du tog dig tiden att skriva en så fin recension. Vad härligt att höra att ni uppskattade er vistelse hos oss. Vi välkomnar er gärna tillbaka till vårt hotell om ni skulle återvända till Svalbard i framtiden.Med vänliga hälsningar,Svalbard Hotell Reception

10/10 Excellent

Ulla

Travelled with group
Liked: Cleanliness, room comfort
toppenställe- rymligt, rent, centralt och supersköna sängar! det som drar ner lite är avsaknad av torkskåp och mikro annars perfekt för oss damer.
Stayed 4 nights in Jul 2023
Response from Reception, Svalbard Hotell on 2 Aug 2023
Hei Ulla, tusen takk for din hyggelige tilbakemelding, det setter vi stor pris på. Vi vil ta dine forslag i betraktning og prøve å forbedre oss i fremtiden. Ønsker dere velkommen tilbake ved en annen anledning. Med vennlig hilsen, Svalbard Hotell Team

8/10 Good

Asni

Travelled with group
Liked: Cleanliness
Stayed 3 nights in Jul 2023
Response from Reception, Svalbard Hotell on 20 July 2023
Dear Asni,Thank you for taking the time to give us a rating.We hope to welcome you to our hotel in the future.Best regards,Svalbard Hotell Polfareren

8/10 Good

Leif

Stayed 3 nights in Apr 2023
Response from Reception, Svalbard Hotell on 18 Apr 2023
Hei Leif,Takk for din tilbakemelding, det setter vi stor pris på.Vi håper vi får gleden av å ønske deg velkommen tilbake.Med vennlig hilsen Svalbard Hotell PolfarerenLodge

10/10 Excellent

Trine

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2023
Response from Resepsjon Svalbard Hotell. on 23 Feb 2023
Hei Trine,Takk for du tatt tid å skrive en tilbakemelding og at dere hatt et flott opphold hos oss.Hvis dere tar turen til Svalbard igjen er dere varmt velkomne tilbake til oss!Med vennlig hilsenSvalbard hotell Team

10/10 Excellent

Heino

Travelled with family
Liked: Cleanliness, room comfort
Stayed 5 nights in Dec 2022
Response from Svalbard hotell Team on 13 Dec 2022
Dear Heino,Thank you so much for leaving such an awesome review! We value the feedback from our guests. We look forward to welcome you back to Svalbard in the future! All the best,Svalbard hotell Team

10/10 Excellent

Melina

Travelled with group
Liked: Cleanliness, room comfort
Fantastiskt boende
Fantastisk lägenhet som hade allt vi behövde, fräscht och fint, väldigt sköna sängar. Vi kunde inte haft det bättre, perfekt med 2 sovrum och kök/social plats i mitten. Vi reste 2 par och det var bra utrymme att röra oss på, tack för allt!
Stayed 2 nights in Nov 2022
Response from Reception, Svalbard Hotell on 28 Nov 2022
Hei Melina, Tusen takk for din tilbakemelding, det er hyggelig å høre at dere har hatt et fint opphold her hos oss. Ønsker dere velkommen tilbake ved en annen anledning.

10/10 Excellent

Kari Bolkan

Liked: Cleanliness, room comfort
Fantastisk opphold
Veldig bra opphold i en flott leilighet som anbefales på det varmeste.
Stayed 4 nights in Oct 2022
Response from David on 26 Oct 2022
Hello Kari,Thank you for taking your time to leave us such an amazing review.We are excited to hear that you have enjoyed the stay in our apartment.Hopefully, we will see you again in near future.Kind regards,Svalbard Hotell Team

10/10 Excellent

Janne

Travelled with family
Liked: Room comfort
Flott leilighet, fin beliggenhet og personalet i resepsjonen var blide og hjelpsomme.
Stayed 3 nights in Oct 2022
Response from Svalbard hotell Team on 15 Oct 2022
Hei Janne,Takk for at du tok deg tid til å skrive en anmeldelse! Vi setter pris på tilbakemeldinger fra gjestene våre. Det er så godt å høre at du hadde en fin opplevelse da du bodde hos oss! Flott at du var fornøyd med rommet, at leiligheten var bra, og at du ble møtt på en god måte av resepsjonen!Ønsker deg en fin dag videre!Mvh.Svalbard Hotell Teamet

10/10 Excellent

Anette Hobaek

Travelled with family
Liked: Cleanliness, room comfort
Leilighet for deg som vil ordne litt selv
Liten leilighet perfekt for en familie på 4. Gode senger og kjøkkenkrok med alt du trenger for å lage enkel mat. Tilknyttet Svalbard hotell med personell som svarer på alt du lurer på.
Stayed 3 nights in Oct 2022
Response from Hotellsjef, Svalbard Hotell on 10 Oct 2022
Hei Anette, Takk for at du tatt tid å gi en review, vi setter pris på tilbakemeldinger fra våre gjester. Godt å høre dere hadde et bra opphold hos oss på Svalbard Hotell The Lodge. Takk for fine ord, vi håper dere tar turen tilbake i fremtiden!

10/10 Excellent

Sylvie

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Grand hébergement parfait pour 4, très propre, tout près du supermarché, calme
Stayed 5 nights in Aug 2022
Response from Reception | Svalbard Hotell on 9 Sept 2022
Dear Sylvie, Thank you for the nice review. Happy to hear that you enjoyed your stay! We hope to see you again in the future, have a nice day!. Kind regards, Svalbard Hotell

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Gute Unterkunft in zentraler Lage
Stayed 7 nights in May 2022
Response from Reception, Svalbard Hotell | Polfareren on 8 Aug 2022
Hello Christian, Thank you for taking the time to leave us such a nice review. We really appreciate your feedback and we are happy to see you enjoyed your stay with us! We hope to welcome you back one day! Best regards, Svalbard Hotell

10/10 Excellent

Morten

Stayed 4 nights in Mar 2022
Response from Reception, Svalbard Hotell on 1 Apr 2022
Thank you for your nice review! We are glad you enjoyed your stay with us :-)

10/10 Excellent

Eunkyong

Business traveller
Liked: Cleanliness, room comfort
Stayed 3 nights in Feb 2022
Response from Svalbard hotell Team on 20 Feb 2022
Thank you for giving us a review! We are happy you are satified with your stay! We hope to see you at our hotel in the future! Best regards,

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Flotte leiligheter midt i hjertet av Longyearbyen. Perfekt for familie eller vennegjeng på tur!
Stayed 3 nights in Jan 2022
Response from Reception, Svalbard Hotell on 24 Jan 2022
Hei Richard, Takk for at du tok deg tid til å gi oss en så hyggelig tilbakemelding! Vi er glade for å høre at dere hadde et bra opphold i en av våre leiligheter. Vi ønsker dere hjertelig velkommen tilbake ved en senere anledning! Med vennlig hilsen Resepsjonen Svalbard Hotell

8/10 Good

Kristoffer

Stayed 4 nights in Oct 2021
Response from Reception, Svalbard Hotell on 23 Oct 2021
Hello Kristoffer, Thank you for your feedback. We hope to see you again in the future. Have a wonderful day!

10/10 Excellent

Shilei

Travelled with family
Liked: Cleanliness, room comfort
Veldig bra for en familie av 4 eller 5, tett på Coop butikk og veldig sentralt, anbefales!
Stayed 5 nights in Jul 2021
Response from Svalbard hotell Team on 1 Aug 2021
Hello Shilei, Thank you for taking your time to leave us a feedback. We are glad that you enjoyed your apartment and it was convenient for your family. We hope to see you again in the future. Have a great summer!

10/10 Excellent

Dejan

Travelled with family
Liked: Cleanliness, room comfort
Fint og romslig!
Sentralt i Longyearbyen, ganske ny med romslige familierom. God kvalitet på alt av utstyret der.
Stayed 5 nights in Jul 2021

10/10 Excellent

Hans

Travelled with family
Liked: Cleanliness, room comfort
Glimrende løsning for familier
Bodde 4 netter i denne leiligheten. Sentralt beliggende midt i "byen". Veldig praktisk med to soverom, bad, toalett og kjøkkenkrok. Flotte soverom med gode senger. Egner seg utmerket for familier. Veldig god standard.
Stayed 2 nights in Mar 2021
Response from Resepsjon on 31 Mar 2021
Hei Hans, Takk for at dere tatt tid å skrive en tilbakemelding, vi setter pris på feedbacken fra våre gjester. Så bra at dere hadde et godt opphold hos oss på Svalbard Hotell. Håper at vi får ses i fremtiden. Med vennlig hilsen Marta, Resepsjon Svalbard Hotell l Polfareren

8/10 Good

Olav

Travelled with group
Liked: Cleanliness, room comfort
Stayed 3 nights in Oct 2020
Response from Resepsjon on 5 Nov 2020
God morgen, Takk for at dere tatt tid å sende en så hyggelig tilbakemelding. Vi er glade at dere hadde et fint opphold hos oss og håper at vi ses i framtiden. Dere får ha en fin høst!

10/10 Excellent

Britt

Travelled with group
Liked: Cleanliness, room comfort
Stor, innholdsrik leilighet I sentrum
Hyggelig innsjekk. Passer godt til familie eller venner på tur. Vi hadde leilighet med 2 soverom- i tillegg var det mulighet til å sove på stor sovesofa i fellesrommet. Gode senger og sengeklær. Leiligheten var utstyrt med alt vi trengte, fra kjøleskap, kokekar, bestikk til oppvaskbrikker. Ved neste besøk på Svalbard komme vi tilbake hit. Gleder meg allerede.
Stayed 2 nights in Oct 2020
Response from Resepsjon on 3 Nov 2020
Hei Britt, Takk for at dere tatt tid å skrive en tilbakemelding, vi setter pris på feedbacken fra våre gjester. Så bra at dere hadde et godt opphold hos oss på Svalbard Hotell i en av våre leiligheter. Vi takker for de fine orden og ser også fram imot neste besøk fra dere. Hvis dere trenger hjelp til å booke er det si ifra. Ellers så ses vi neste gang. Ha en fin høst. Med vennlig hilsen Tobias Svalbard Hotell

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, room comfort
Fin og stor leilighet. Midt i sentrum. Rent og pent! Perfekt for en vennegjeng eller familie.
Stayed 3 nights in Oct 2020
Response from Resepsjon on 22 Oct 2020
Hei, Takk så mye for at dere tatt tid å skrive en tilbakemelding til oss, vi setter pris på våre gjesters synspunkter. Vi er glade å høre at dere hatt et fint opphold hos oss å at dere likte leiligheten. Vi skall framføre rosen om at leiligheten var ren og pen til våre ansatte. Håper at vi får ses i framtiden. Ha en fin helg! Med vennlig hilsen Svalbard Hotell Team

10/10 Excellent

Siren

Travelled with group
Liked: Cleanliness, room comfort
Stayed 4 nights in Oct 2020
Response from Resepsjon on 22 Oct 2020
Dear Siren, Thank you for taking the time to leave a review. We value the feedback from our guest in order to improve the guests experience at Svalbard Hotell. If you deceide to come back to Svalbard and Longyearbyen we would love to host you again. Stay safe and have a lovely weekend! Best regards Svalbard Hotell Team

10/10 Excellent

Emanuele

Travelled with family
Liked: Cleanliness, room comfort
ottimo
Appartamento molto carino e spazioso, personale gentilissimo, è possibile prenotare direttamente a loro le escursioni, ottima posizione e buona colazione.
Stayed 3 nights in Aug 2020
Response from Resepsjon on 20 Aug 2020
Hei Emanuele, Takk for at dere tatt tid å sende en så hyggelig tilbakemelding. Vi er glade at dere hadde et fint opphold. Hvis dere kommer igjen så er det bare å kontakt oss så hjelper vi dere. Ha en nydelig sommer.

10/10 Excellent

Knut, Trondheim

Travelled with family
Liked: Cleanliness, amenities
Sentralt plassert i Longyearbyen. Romslig leilighet. Litt slitt, men ikke noe problem. Ikke heis i bygget så kofferter må bæres opp trappa. Bor gjerne her igjen.
Stayed 4 nights in Jul 2020
Response from Resepsjon on 10 Aug 2020
Hei Knut, Takk for at dere tatt tid å sende en så hyggelig tilbakemelding. Vi er glade at dere hadde et fint opphold å at dere gjerne kommer igjen. Hvis dere kommer igjen så er det bare å kontakt oss så hjelper vi dere. Ha en nydelig sommer.

10/10 Excellent

Sigmund

Travelled with family
Liked: Cleanliness, room comfort
Perfekt beliggenhet (selv om Longyearbyen ikke er så stor), god standard og bra størrelse på leligheten. Hit kommer vi gjerne tilbake.
Stayed 4 nights in Jul 2020
Response from Resepsjon on 30 July 2020
Hei Sigmund, tusen takk for å ha tatt deg tid til å legge en tilbakemelding til oss. Vi setter stor pris på det. Ha en fin dag.

8/10 Good

Per-Helge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Sentralt, og fint men dyr frukost!!
Svært bra leilighet, godt utstyrt. Kan anbefales! Spiste frukost på hotellet........Å betale kr 175 ,- per stk per dag for en relativt ordinær frukost er for dyrt! Men: Svært sentralt og kommer gjerne tilbake.
Stayed 4 nights in Feb 2020
Response from Resepsjon Svalbard Hotell Polfareren on 2 Mar 2020
Hei Per-Helge, tusen takk for å ha tatt deg tid til å legge en tilbakemelding til oss. Vi setter stor pris på det. Det er veldig kjekt å høre at du skulle gjerne komme tilbake: velkommen :) Ha en fin dag.