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Expedia Guest Rating
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TripAdvisor Traveller Rating
TripAdvisor provides an assessment of hotel quality based on more than 40 million reviews & opinions from real travellers. The traveller rating represents an average of individual ratings for this hotel.
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Accessibility Options
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Property Amenities
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Event facilities include conference/meeting rooms and a meeting/conference room. This London hotel also offers laundry facilities, dry cleaning/laundry services, and express check-in. Limited onsite parking is available on a first-come, first-served basis (surcharge).
Custom House Hotel has designated areas for smoking.
Rooms
Air-conditioned accommodations at Custom House Hotel offer safes and complimentary newspapers. This London hotel provides wired high-speed Internet access for a surcharge. Bathrooms include showers, makeup/shaving mirrors, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and windows that open. Housekeeping is offered daily and extra towels/bedding can be requested.
Room Amenities
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Showing 1 - 2 results (of 2)
“A good location for events at Excel”
This is one of many hotels quickly built for business people. Convenient for Excel. Would not recommend it to London visitors unless huge deal on price. Bathroom is a prefab cubicle. Clean because new. Trains are packed to go in and out of there at fair time.
“Sometimes hotels are a good deal for a reason...”
Custom House Hotel was our home for 2 weeks in Summer '10. I guess that's a long stay for this hotel, the hotel staff seemed surprised at check-in. When we arrived at the Custom House Excel DLR station (very conveniently across the street from the hotel) we noticed the "smell" mentioned in previous reviews. This funky smell had permeated the hotel lobby but thankfully not the pub or our room. The room was very small for two beds you had to shimmy around the end of the bed to get anywhere. The bathroom was unlike anything I'd ever seen, basically an airplane bathroom with a "shower tube". Bathroom was very cramped and clearly built for a quick shower before a conference at the Excel center. While there was an "air conditioner" on the wall it was basically a barely functional fan, our window had to be left open at all times to try and cool the room. The beds were outfitted with a heavy blanket and no top sheet so sleeping wasn't the most comfortable thing in the world. The location while convenient to the Excel Center and DLR really wasn't great if you're sight seeing London as we were. Expect a 25-30 minute ride to central London with very little to see or do along the way. We met some locals at the hotel pub who mentioned they were skittish about leaving the hotel at night. I guess they felt it wasn't in a great area of town. The hotel pub food was passable but overpriced. We found the Fox @ Excel (directly across the DLR platform) to be a better deal on food and drink.
“Good for Excel”
A good base if you are in East London for business or the Excel, ready access to DLR and Excel itself. London City airport near by - short taxi ride. Probably not the best for holidays.
“It was ok, can't complain for the price we paid”
The hotel is a little way out but the transport system is great so it was easy to get around. The carpets felt sticky, I was grossed out and kept my flip flops on. The bathroom was a very small plastic toilet, and the shower was a plastic room, but once again, not going to complain for the price.
“Not very nice but ok”
A train station is just cross-street. Easy to get on public transportation, but it needs at least 2 hours to Heathrow airport. A bit far east. Service is so so. Facilities not cool. I don't like the LCD TV. When you lie on the bed, the images are dim. Overall, not very good and not too bad either.
TripAdvisor Traveller Rating:
(based on #### traveller reviews)
Additional reviews provided by 
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The closest major airports to Custom House Hotel are:
London (LCY-London City) - 1.8 km / 1.1 mi
London (LHR-Heathrow) - 33.2 km / 20.6 mi
London (LGW-Gatwick) - 41.5 km / 25.8 mi
The preferred airport for Custom House Hotel is London (LCY-London City).
Distances are calculated in a straight line from the property's location to the point of interest or airport and may not reflect actual travel distance.
Distances are displayed to the nearest 0.1 mile and kilometre.
