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Reviews of Hotel Du Vin Cannizaro House

4 out of 5
Hotel Du Vin Cannizaro House
West Side Common, Wimbledon, London, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 314 out of 592 reviews" "
Rating 8 - Good. 170 out of 592 reviews" "
Rating 6 - Okay. 70 out of 592 reviews" "
Rating 4 - Poor. 25 out of 592 reviews" "
Rating 2 - Terrible. 13 out of 592 reviews" "

9.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Another comfortable stay in this excellent setting with on-site parking. Friendly, helpful staff always make the stay more enjoyable.
Stayed 3 nights in Mar 2024
Response from Reception Team on 28 Mar 2024
Dear David,Thank you for your lovely reviewWe look forward to welcoming you soon

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very welcome and accommodating. Location and accommodation fantastic!
Stayed 1 night in Mar 2024
Response from Reception Team on 23 Mar 2024
Dear Katherine,Thank you so much for your lovely feedbackWe look forward to welcoming you very soonKind RegardsReception team

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting and room was fantastic.
Stayed 1 night in Mar 2024
Response from Reception Team on 20 Mar 2024
Dear Nicholas,Thank you for your recent stay and feedbackWe look forward to welcoming you soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A very attractive and comfortable hotel in a convenient, quiet location on the Common, with courteous, friendly and helpful staff.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 7 Mar 2024
Thank you for your review. We look forward to welcoming you back again!

10/10 Excellent

Clement, Epsom

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All round excellent hotel.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 7 Mar 2024
Thank you!

10/10 Excellent

DILLSHAD

Excellent location, great service and kind staff
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 7 Mar 2024
Thank you for your review!

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service
Fantastic stay. Warm welcome by staff. Thanks Anna from BC :)
Stayed 4 nights in Jan 2024
Response from Front Office Manager on 7 Mar 2024
Thank you Cindy! We hope you will come back and stay with us again!

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Second time here. Love it.
Stayed 1 night in Jan 2024
Response from Cannizaro House, HDV Wimbledon. on 8 Jan 2024
Dear Edward,We were thrilled to review your review. Thank you very much and we hope to welcome you back again soon.Sincerely

10/10 Excellent

Liberata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 30 Dec 2023
Dear Liberata,Thank you very much for your exceptional review of Cannizaro House. We hope to welcome you back again soon.

10/10 Excellent

Mary

Stayed 1 night in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 22 Dec 2023
Dear Mary,Thank you. We are thrilled you gave us such a great score. See you again soon.Sincerely

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 15 Dec 2023
Dear Elizabeth,Thank you very much for your wonderful review.Best wishes

6/10 Okay

Pippa

Liked: Cleanliness, room comfort
Disliked: Staff & service
Lovely Hotel, extremely poor service.
A beautiful building that is now a little tired internally and is due a refurbishment, especially in the bar and our bedroom suite (bathroom was fine). The bed and bedding was extremely comfortable. What really lets this hotel down is the service from staff which is such a shame as this is easily sorted with good management! The bar staff were possibly the worst we have ever come across, useless! Breakfast service wasn’t much better but the breakfast itself was good.
Stayed 1 night in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 14 Dec 2023
Dear Pippa,We were disappointed to read your feedback. Although we are not aware of when you were here, we certainly take on board al feedback, which is generally very good when it comes to our service.Sincerely

6/10 Okay

Grace and Brian

Stayed 2 nights in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 11 Dec 2023
Dear Grace & Brian,Thank you for your review. Much appreciated.

6/10 Okay

Paresh

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Cannizaro House, HDV Wimbledon. on 11 Dec 2023
Dear Paresh,Thank you for taking the time to review our hotel.

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff and a very peaceful place to stay.
Stayed 3 nights in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 24 Nov 2023
Dear Julia,Thank you so very much for your great review. We really appreciate it and hope to see you again soon.

10/10 Excellent

Sharon

Stayed 1 night in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 11 Dec 2023
Dear Sharon,Thank you very much for your review. Hope to see you again soon.

10/10 Excellent

Jacqueline

Stayed 1 night in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 21 Nov 2023
Dear Jacqueline,Really appreciate your review. Thank you very much.

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 20 Nov 2023
Kyle, thank you very much for rating our hotel. Its much appreciated.

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
Arrived 5pm on cold wet November evening. The delux room was stone cold with the heating turned off in both the bedroom and bathroom. Was not informed the aircon in this room only blows cold air even when set to 23c. Turn radiator on in bedroom which made continuous noise so difficult to sleep. Property is tired although bathroom seems recently renovated.
Stayed 1 night in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 20 Nov 2023
Dear Robert, We are sorry to hear that you first impressions did not meet you or our standards. The radiators should have been on in your room on arrival as we have just switched to our winter program. We very much appreciate your feedback and will double check all room radiators.

10/10 Excellent

Martyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again!
Stayed 1 night in Nov 2023
Response from Cannizaro House, HDV Wimbledon. on 14 Nov 2023
We can't wait to see you Martyn.Thank you!

8/10 Good

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Hotel was very clean. Staff was very friendly, but when they booked us a car to the airport, they failed to tell us that some of the companies they deal with insist on being paid in cash.
Stayed 2 nights in Oct 2023
Response from Cannizaro House, HDV Wimbledon. on 6 Nov 2023
Dear William,Thank you for your feedback and positive comments. I am sorry if there was any confusion regarding the taxi payment. We always ask for the driver to accept credit card payments. Unfortunately, they will often ask for cash first. There are three different taxi companies that operate in the area. We call all three on behalf of our guests to book the quickest, when asked.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cannizaro House, HDV Wimbledon. on 6 Nov 2023
Thank you James!

10/10 Excellent

Wendy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Cannizaro House, HDV Wimbledon. on 2 Nov 2023
Dear Wendy, Thank you for your positive review. We really appreciate it. Hope to see you again soon.

10/10 Excellent

Jonathan

Liked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from Cannizaro House, HDV Wimbledon. on 31 Oct 2023
Jonathan, thank you for your review. Much appreciated.

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely hotel in a lovely area. However, it's now quite expensive and no porter to assist with luggage. When I arrived I was told the room was on first floor, so I went with all my luggage and couldn't find my room. Returned to reception, to be told the room was down some stairs. Still could not locate the room so returned to reception again to be told they had told me the wrong floor. Even though there were 3 staff at reception, no one offered to show me the room or help with bags. It appears to be an expensive hotel with low level of service options. Surely even a trolley would help. Think i may look for a full service hotel next time as the price would be comparable.
Stayed 4 nights in Sep 2023
Response from Cannizaro House, HDV Wimbledon. on 17 Oct 2023
Dear Stephen,Thank you for taking the time to provide us with some feedback. We were disappointed to read that you were not given more support upon arrival. We do not have a luggage porter but will always assist guests were possible. We did not fulfill our promise this time. We do hope you will allow us to look after you better next time.

6/10 Okay

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend stay
Staff were friendly and accommodating. Food as great.
Stayed 1 night in Oct 2023
Response from Cannizaro House, HDV Wimbledon. on 28 Oct 2023
Dear Shelly,Thank you for your positive review.

4/10 Poor

Daniel

Business traveller
Disliked: Staff & service, property conditions & facilities
Arrived at 9.10 to be told by reception that restaurant was open then to be told it was shut at 9pm. Was offered lounge menu then to be told it was just baguettes Room was tired and old fashioned
Stayed 1 night in Sep 2023
Response from Cannizaro House, HDV Wimbledon. on 17 Oct 2023
Dear Daniel,Thank you for taking the time to post your review. I am sorry we were not able to meet your expectations. Our restaurant is open until 10pm everyday, the only exception would be if the restaurant was fully booked, in which case we would still offer you the restaurant menu in the Lounge! Unfortunately, this system does not allow me to check the name or date of stay, so I am unable to verify why you would have been given this information. We do hope you will be able to give us another chance.

6/10 Okay

Andrew

Stayed 1 night in Sep 2023
Response from Cannizaro House, HDV Wimbledon. on 17 Oct 2023
Thank you for your review Andrew. We do like feedback. It would be helpful to understand why we did not achieve a higher score from you. Maybe next time!

8/10 Good

Oguzhan

Liked: Cleanliness, staff & service
Stayed 5 nights in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 6 Sept 2023
Dear Oguzhan, thank you for your review.

6/10 Okay

Catalina

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Catalina, thank you for posting your review.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with a fantastic team
The hotel is beautiful and set right onto Wimbledon Common, just 5 minute walk into the village. There is plenty of parking, which is a treat when visiting London! The whole staff team were super friendly. The hotel itself is lovely, set in beautiful surroundings and the cleanliness and decor of the rooms were 10/10. We can’t wait to return.
Stayed 2 nights in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear John, thank you for your review. We really appreciate it. We hope we get to see you again soon.

10/10 Excellent

AMY

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very accommodating. A very quaint friendly hotel. There was a mishap in the booking of our room at the onset but the staff made up for it in spades.
Stayed 2 nights in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Amy, thank you for your review of the hotel and glad we were able to fix the mishap!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very helpful and friendly, with my queries and service was excellent, a great stay, thank you
Stayed 5 nights in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Sally, Thank you for your kind words. We hope to welcome you back again soon.

10/10 Excellent

Catherine

Stayed 1 night in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Catherine, Thank you for your review

2/10 Terrible

katie

Disliked: Staff & service
Not a great stay here.. was left for over 45 minutes just waiting in the lobby for someone to give me a key card to my room. No explanation as to why or anything just left there. Ordered breakfast to my room pre paid for. It never arrived and I was there for business and had to leave. I was told I’d receive my refund for my breakfast and an email confirmation with my receipt. That didn’t happen. Wouldn’t stay here again.
Stayed 1 night in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Katie, Thank you for sharing your feedback. We were disappointed to hear that we had not met our usually high standards. I remember the morning of your departure and the room service waiter was unusually late with this order. We will follow up the refund. If we can persuade you to give us the opportunity to prove your experience was an exception and not the rule. Please let us know.

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sensational and memorable stay
Sensational, we have stayed here twice before but this time was extra special. Staff extremely helpful and the breakfast is out of this world. We enjoyed having the park to ourselves every morning before it was open to the public. You wont be disappointed so please visit.
Stayed 3 nights in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear John, a real pleasure to review and read your feedback. We look forward to welcoming you back again soon.

8/10 Good

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great staff and location. Shower wasn’t the best.
Stayed 1 night in Aug 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Shaun, Thank you for your review. Sorry to hear about the shower, which usually generate great feedback. Please let us know what could have been better with is, next time you stay and we'll aim to ensure its perfect.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, very spacious, great decor in the bar area and fantastic breakfast freshly made. staff were very helpful and attentive. I would definitely love to stay here again and as it was post Wimbledon the rate was very good for the quality of the hotel. I guess the only comment was, still water in the room not sparkling (which it was) would be preferable (or both) but that is my preference.
Stayed 1 night in Jul 2023
Response from Cannizaro House, HDV Wimbledon. on 5 Sept 2023
Dear Simon, Thank you for your positive review. Its great to be able to share these with the team. Choice of Sparkling or Still water, check.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location with beautiful surroundings. Really good hotel
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Could be better.
The hotel decor itself was tired, not what I expected grom Hotel Du Vin. The bed was comfy and the bathroom clean. No room service/food available on arrival back from a long day. Even in budget hotels Ive been able to get something in my room late. Breakfast - ordered eggs benedict with feild mushroom. Field mushroom was undercooked and very watery. Eggs whites undercooked and the worst, hard toasted sweeter than sweet muffin. It does sit in a very beautiful atea of Wimbledon and a cab into Chelsea is only £40. Wouldn't stay again.
Stayed 1 night in Jun 2023

10/10 Excellent

Cheryl

Stayed 1 night in Jun 2023

2/10 Terrible

Steve

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Very poor
One particular waiter was so rude, it left me feeling really upset. Table not cleared for 45 minutes after finishing main course, then told too late for desert. Sheet too small for bed. Not tucked in. Woke up on bare mattress. Food poisoning - poorly tummy for two days. Told would contacted by manager. Three days on we've heard nothing. Two rooms for £650 for deeply upsetting experience
Stayed 1 night in Jun 2023

10/10 Excellent

Sabine

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is the last of many stays for us in this property ans we stay there every time we come to London and as always the staff is amazing and goes way beyond making us feel at home. We will be back soon!
Stayed 8 nights in Jun 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service
Location was excellent. Staff were amazing! Special shout out to Anna who fixed our minor issue immediately. Some furniture needs a little touch up. Forgot to mention the restaurant is awesome too.
Stayed 2 nights in Jun 2023

6/10 Okay

Ian, Wirral

Travelled with partner
Liked: Cleanliness, staff & service
Surprised for a 4 star hotel that it was not double glazed. We were woken up at 6.45 by the staff pushing trollies right outside our window (having asked for a quiet room). Thought not having room numbers but names was a bizarre idea and made finding your room an unnecessary chore. Also surprised no USB port in room despite there being several double plug sockets. Reception had an adapter though when we asked. One other strange one was how close the toilet was to the wall. Otherwise the room was very nice, the rain shower good and car park easy to use.
Stayed 2 nights in May 2023
Response from Gergo Szvoren on 6 June 2023
Dear Ian, Thank you for choosing Hotel Du Vin Wimbledon, and taking the time to share your feedback in regards your recent stay. Please accept my sincere apologies for the all the inconvenience you had to face during your stay. Your valued feedback has been shared with the management team of the relevant departments and the necessary steps will be taken to reduce any reoccurence. I was glad to see, that you have found our room well presented, and I do hope to have the pleasure to welcome you back in the near future at Hotel Du Vin Wimbledon. Thank you again for your time and feedback! Kind Regards, Gergo Szvoren Deputy GM

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Restaurant service not good food average
The bed was comfy however the service in the restaurant was not good both dinner and breakfast needs looking into. The only way to get a waiter's attention was to walk out of the restaurant into the foyer. On arriving for breakfast was not told that the order for hot food and drinks would be taken at the table. My Tiramasu desert was rubbery and 1/2 inch of cocoa powder, not good.
Stayed 1 night in May 2023
Response from Gergo Szvoren on 6 June 2023
Dear Guest, First of all, thank you for choosing Hotel Du Vin Wimbledon, and posting your detailed feedback regarding your recent stay. Please accept my sincere apologies for all the inconvenience you had to face in our restaurant. Your valued feedback has been shared with the management of the relevant team already, and will be used to improve our service and product. On a lighter note, I was pleased to see that our bedroom standards, has met your expectations, and I do hope we will have the pleasure to welcome you back in the near future. Thank you again for your time and feedback! Kind Regards, Gergo Szvoren Deputy GM

6/10 Okay

Simon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Creaky floor will keep you awake!
Hard to sleep with the creaky floors, every time someone walked past the room (which seemed to be all night) I was woken up. Also no bottle of water in the room, not sure if you are meant to drink from the bathroom sink but who knows what state the old pipes are in!
Stayed 1 night in May 2023
Response from Gergo Szvoren on 6 June 2023
Dear Simon, Thank you for taking the time to share your detailed feedback regarding your last stay at Hotel Du Vin Wimbledon. I was sad to learn, the details of your unsatisfactory stay. I would like to assure you that your feedback regarding the bottled water has been shared already with the relevant management team. I hope that you would be happy to hear, that we are in a process of upgrading our bedrooms as well as our public areas, and while it is a substantial investment, it is not a full refurbishment. I can only hope you would be considering of giving Hotel Du Vin Wimbledon an other chance and see some of these improvements already.Thank you again for your time and feedback. Kind Regards, Gergo Szvoren Deputy GM

10/10 Excellent

Amanda

Stayed 2 nights in May 2023
Response from Gergo Szvoren on 6 June 2023
Dear Amanda, Thank you for posting your top scored review. We hope to see you soon! Kind Regards, Gergo Szvoren Deputy GM

10/10 Excellent

Katie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Gergo Szvoren on 6 June 2023
Dear Katie, Thank you for your time to post your great feedback, it is always a pleasure to receive a top scored review. Thank you again! Kind Regards, Gergo Szvoren Deputy GM