Found the staff to be extremely courteous and helpful.
Public areas were bright and airy and the terrace had a great view of the Docklands area & the O2.
The food in the restaurant was of a high quality and very well cooked in the French style.
Great hotel, can't fault it at all. Next door to DLR so very easy to get around london . Room was on first floor so overlooking the station but it didn't matter to us at all and we heard no noise. Loved the area lots of bars and places to eat and visited the docklands museum which was very interesting and is free to get into .