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Reviews of Super 8 by Wyndham Logan

2 out of 5
Super 8 by Wyndham Logan
865 S Main St, Logan, UT

Reviews

7.0

Good

Rating 10 - Excellent. 225 out of 1005 reviews" "
Rating 8 - Good. 337 out of 1005 reviews" "
Rating 6 - Okay. 203 out of 1005 reviews" "
Rating 4 - Poor. 132 out of 1005 reviews" "
Rating 2 - Terrible. 108 out of 1005 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Ryan J.

Incidental charges was not discussed through Expedia this made it almost a miss for our stay which was very disheartening
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 26 Mar 2024
Dear Guest,We apologize for any confusion regarding incidental charges. We strive to provide clear information and regret any inconvenience. Your feedback is valuable, and we'll work to improve communication with our guests. We hope you'll consider staying with us again for a more seamless experience.Sincerely,Hotel Manager

10/10 Excellent

Elizabeth

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was clean, quiet and warm. The room and bathroom were clean and looked fairly updated. The staff was extremely kind to us and gave a suberb dinner recommendation. Will stay here next time I'm in Logan again.
Stayed 1 night in Mar 2024
Response from General Manager on 23 Mar 2024
Dear Elizabeth,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed your stay with us and that you found our pool clean, quiet, and warm. It's fantastic to know that you also appreciated the cleanliness and updates in your room and bathroom. Providing excellent service is a top priority for us, and we're glad to hear that our staff were extremely kind and helpful, even offering a superb dinner recommendation. We're honored that you plan to stay with us again during your next visit to Logan. We look forward to welcoming you back and providing you with another fantastic experience!Sincerely, Peter PatelGeneral Manager

2/10 Terrible

Bruce

Business traveller
Checked in to room window was broken and bed reeked of pee. I’m disgusted.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 19 Mar 2024
Dear Guest,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and found our hotel comfortable with good amenities. Your satisfaction is our top priority, and we're glad that our comfortable beds, good shower, and decent breakfast contributed to a pleasant experience. We hope to welcome you back for another enjoyable stay soon!Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Sarah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t too bad until I laid down and thought I saw a bed bug, but brushed it off. The next morning I started to get itchy and had what I thought were hives. Turns out it was bed bugs and I was having an allergic reaction to their bites. My daughter and I both had bites! Terrible and I am praying we don’t bring any home with us!
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear Sarah,We're deeply sorry to hear about your experience with bed bugs during your stay. Ensuring the comfort and safety of our guests is our top priority, and we take reports of pests very seriously. We have immediately taken steps to address this issue, including a thorough inspection and treatment of the affected room. Additionally, we will be conducting a comprehensive inspection of all our rooms to ensure this does not happen again. We understand the seriousness of this matter and apologize for any inconvenience or discomfort it may have caused. However, please note that we have a vigorous pest control program and make sure that there are no bugs, roaches or any other pests in our rooms.Sincerely, Peter PatelGeneral Manager

10/10 Excellent

THI KIM LOAN

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from General Manager on 16 Mar 2024
Dear THI KIM, Thanks for staying with us and for appreciating your stay with us by giving us a 5 out of 5 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to serving you even better and eagerly await your arrival. It is our privilege to serve guests like you.Sincerely, Peter PatelGeneral Manager

8/10 Good

Mike

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like is the beds are very hard
Stayed 5 nights in Jan 2024
Response from Hotel Manager on 14 Mar 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We're glad to hear that you enjoyed your stay overall. We apologize for any discomfort you experienced with the beds being too hard. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our accommodations for our guests' comfort.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

8/10 Good

Karen

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was not the cleanest. BUT the sheets and towels were! We had read other reviews about bedbugs, so we took the sheets down to the mattress. Nice and clean. The bed is comfortable, and I feel is was a expected for the cost
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We're pleased to hear that you found the sheets and towels to be clean and that you felt comfortable with the bed despite concerns from other reviews. We appreciate your understanding regarding the cleanliness and value for the cost. We will continue to work on improving cleanliness throughout the hotel to ensure a more enjoyable stay for all our guests.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

6/10 Okay

kelli

Travelled with family, Business traveller
Disliked: Property conditions & facilities
It needs new paint and carpet and I had to tie the curtains together so they covered the window. It just felt dingy and old
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the condition of the paint, carpet, and curtains in your room. Your comments are valuable, and we will use them to prioritize necessary renovations and improvements to enhance the overall guest experience. We appreciate your patience and hope to welcome you back in the future for a more pleasant stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Conrad

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I normally don't leave negative reviews, but this place was awful. The floors and walls inside our room and in the common areas of the hotel were filthy. Ours wasn't the only room. We had several friends staying in different rooms, and theirs were just as bad. I thought this place would be ok because it is a Wyndham hotel but don't be fooled by the name. Stay somewhere else in Logan.
Stayed 1 night in Mar 2024
Response from Hotel Manager on 13 Mar 2024
Dear Guest,We apologize for your unsatisfactory experience. Your feedback is important to us, and we would like to understand more about your concerns to improve our services. If you could provide us with additional details, we would greatly appreciate it. We strive to ensure all our guests have a positive experience, and we regret that we fell short in your case.Sincerely, General Manager

4/10 Poor

Taylor

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Shower handle broken, fridge broken, hot tub bubbles very extreme don’t turn off. No elevator or another entrance for close access to rooms. Breakfast not a good variety compared to other Wyndham hotels.
Response from Hotel Manager on 9 Mar 2024
Dear Guest,We apologize for the inconveniences you faced with the broken shower handle, fridge, and hot tub bubbles. We'll address these promptly. Regarding accessibility, we'll consider options for future improvements. We regret if our breakfast selection fell short of your expectations. Your feedback is invaluable for enhancing our guest experience. We hope to welcome you back for a more enjoyable stay.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Jody

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Chose to stay here because it was only overnight and just needed to sleep and shower. Got in at 2 am and had to move to another room because our room was not clean. Toilet seat had feces literally smeared on it that the cleaner didn’t clean properly and there was hair in the sink. The front desk person moved us quickly to another room. He was pleasant and very apologetic, though it was not his fault at all. I can stay in a place that’s not new as long as it’s clean but even the new room had stuff on the floor and definitely showed no pride in cleanliness. Would not stay here again
Stayed 1 night in Mar 2024
Response from Hotel Manager on 9 Mar 2024
Dear Guest,We sincerely apologize for the unacceptable cleanliness issues you encountered during your stay. This is not the experience we strive to provide for our guests. Your feedback is deeply concerning, and we will address this matter with our housekeeping team to ensure such oversights do not occur in the future. We appreciate your recognition of our front desk staff's efforts to rectify the situation promptly. Your comments will be used to improve our standards and regain your trust. Thank you for bringing this to our attention.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 8 Mar 2024
Dear Nathan,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Peter PatelGeneral Manager

4/10 Poor

jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotel Manager on 6 Mar 2024
Dear Guest,It seems like you've provided a review rating without additional context. If you'd like to share more details about your experience or if there's anything specific you'd like to address, please feel free to provide more information. We're here to assist you.Sincerely, Peter PatelGeneral ManagerSuper 8 by Wyndham Logan(435) 363-0050pandshotels@gmail.com

2/10 Terrible

Manuela

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
These people are so rude when we checked in they gave me the run around saying I didn’t have a reservation and then when I told them I needed a bottom floor room they theough a fit about that. Then we got checked in and I was laying on the bed and my niece looked over at me and was like there is a bug I stood up sure enough it was a bed bug we then pulled down the sheets and there was 3 other bed bugs on the bed, they switched us rooms and we took down the blankets and another bed bug was there then they didn’t want to refund me my money so I got charged 2x because I had to move to another hotel I do not recommend this hotel at all
Stayed 1 night in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,We sincerely apologize for the multiple issues you encountered during your stay. Your experience falls well below our standards, and we deeply regret the inconvenience and frustration you experienced. We take your feedback seriously and will investigate and address these issues promptly to prevent recurrence. Please rest assured that your concerns are being taken seriously, and we will work to rectify them. We understand your disappointment and regret that we were unable to provide you with a satisfactory experience.Sincerely, Hotel Manager

10/10 Excellent

sandra, coeur d' alene

Liked: Cleanliness, staff & service, property conditions & facilities
Just an older property that needed some updating. The room was clean. The bathroom was very tiny.
Stayed 2 nights in Mar 2024
Response from Hotel Manager on 5 Mar 2024
Dear Guest,Thank you for taking the time to leave a review. We're pleased to hear that you found our room clean during your stay. We apologize for any inconvenience caused by the size of the bathroom and the need for updates. Your feedback is valuable to us, and we will use it to improve our services.Sincerely, Hotel Manager

6/10 Okay

Charles

Liked: Cleanliness, staff & service
Disliked: Amenities
I stayed there because of the price. The bed was comfortable and the shower etc. was clean. The couch was old and broken, but I just needed a bed.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 23 Feb 2024
Dear Guest,Thank you for your feedback. We're glad to hear you found the bed comfortable and the shower clean. We apologize for the condition of the couch and appreciate your understanding. We hope to welcome you back for a more comfortable stay in the future.Sincerely, Hotel Manager

6/10 Okay

Enry

Stayed 4 nights in Feb 2024
Response from Hotel Manager on 22 Mar 2024
Dear Guest,Thank you for sharing your feedback. We apologize for any shortcomings during your stay. Please feel free to reach out to us directly to discuss your concerns further. We value your patronage and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely, Hotel Manager

6/10 Okay

debbie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Feb 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest,Thank you for your feedback. We appreciate your review and are sorry to hear that your experience was just okay. If there are any specific areas where we can improve, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

4/10 Poor

Johnnie, Chubbuck

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms smelled of smoke and towels were dirty. Breakfast was horrible as no juice machine only jars of juice that were frequently empty. Very limited space for such a large establishment.
Stayed 1 night in Feb 2024
Response from Hotel Manager on 5 Feb 2024
Dear Guest,Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. We take your comments seriously and will address them promptly to enhance our services. We appreciate your insights and hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

4/10 Poor

Alejandro M., Diamondhead

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Room looked like it had not been vacuumed in weeks. The carpet was visibly dirty and the room conditions looked nothing like the pictures.
Stayed 2 nights in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your feedback. We apologize for the cleanliness issues you encountered; immediate action will be taken. We appreciate your honesty, and your input will guide us in improving our services. We regret any discrepancies with the room pictures and assure you that steps will be taken to address this. We hope for another chance to provide you with a better experience.Sincerely, Hotel Manager

6/10 Okay

Hudson

Stayed 1 night in Jan 2024
Response from Hotel Manager on 27 Jan 2024
Dear Guest,Thank you for your feedback. We appreciate your rating and would like to understand more about your experience. If there are specific aspects you'd like to share or discuss, please feel free to provide additional details. Your insights are valuable as we continually strive to improve our services.Sincerely, Hotel Manager

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super nice and friendly upon check in and check out!
Stayed 2 nights in Jan 2024
Response from Hotel manager on 25 Jan 2024
Dear Guest,Thank you for taking the time to share your positive experience with us. We're delighted to hear that our front desk staff was super nice and friendly during your check-in and check-out. Your feedback is appreciated, and we look forward to welcoming you back for another excellent stay.Sincerely, Hotel Manager

10/10 Excellent

Aidan

Stayed 9 nights in Jan 2024
Response from Hotel Manager on 12 Feb 2024
Dear Guest,Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that you had such a wonderful experience at our hotel. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another fantastic stay in the future.Sincerely, Hotel Manager

4/10 Poor

Eileen

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Booked a room here to save money during one night ski trip. Kept expectations low but did not expect to find my self covered in bites and a rash after my stay. My last time trying to save a few dollars, should have stayed somewhere else.
Stayed 1 night in Jan 2024
Response from Hotel manager on 22 Jan 2024
Dear Guest,Thank you for sharing your experience with us. We're glad you appreciated the cost-effectiveness of our hotel for your ski trip. We apologize for the inconvenience of the bites and rash. Our team is investigating to prevent such issues in the future. We value your feedback and hope to welcome you back for an improved stay.Sincerely, Hotel Manager

6/10 Okay

Gary

Liked: Cleanliness
Stayed 7 nights in Jan 2024
Response from Hotel Manager on 22 Jan 2024
Dear Guest,Thank you for taking the time to review your recent stay with us. We appreciate your feedback.We are pleased to see that your overall experience was satisfactory, as indicated by your 3 out of 5 rating. Positive feedback is essential for our continuous improvement. However, we would like to understand more about the aspects that led to your rating. If you could provide additional details on any specific areas where we can enhance our services, it would be greatly beneficial for us. We value your patronage and hope to have the opportunity to address any concerns you may have had, ensuring a more enjoyable experience on your next visit.Sincerely, Hotel Manager

8/10 Good

Robert

Stayed 1 night in Jan 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager

2/10 Terrible

Owen

Stayed 5 nights in Jan 2024
Response from Hotel Manager on 7 Feb 2024
Dear Guest,Thank you for sharing your feedback. We're disappointed to hear that your experience fell short of expectations. Your satisfaction is important to us, and we would like to understand more about your concerns to improve our services. Please reach out to us directly to discuss your experience further. We value your input and hope to have the opportunity to make things right.Sincerely, Hotel Manager

8/10 Good

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Clean and breakfast included. Good value for money. The place is a little run down - for instance towel rail broken off. Lady on the front desk when we checked in was really friendly and nice.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 18 Jan 2024
Dear Guest,Thank you for choosing to stay with us and for sharing your feedback. We are pleased to hear that you found our hotel clean, with a good value for money, and appreciated the included breakfast. We also appreciate your kind words about the friendly service provided by our front desk staff. However, we apologize for the inconvenience caused by the issues you mentioned, such as the towel rail being broken. Your comments are valuable, and we will address these maintenance concerns promptly to ensure a more enjoyable experience for our guests. We hope to welcome you back in the future and provide an even better stay.Sincerely, Hotel Manager

8/10 Good

Rebecca

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff were great! They answered all my questions curteously and professionally. The pool was maintained and so was the room. Free wifi and good tv channels! Continental breakfast options were awesome! I just struggled to communicate with the cleaning staff.
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 16 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We're pleased to hear that you had a positive experience with our front desk staff and that the pool, room, and amenities met your expectations. We apologize for any challenges you faced in communicating with the cleaning staff. Your input is valuable, and we will address this to improve our overall service. We appreciate your review and hope to have the opportunity to host you again in the future.Sincerely, Hotel Manager

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First, i had a hell of a time finding this place from the address given on Expedia. Remove the south from the address, you will be good. The front desk employees had there cars parked by the front door, when i checked in and out. Half blocking the driveway. Making it hard to get past their vehicles. The room itself was ok. At least it was quiet so i could sleep
Response from Hotel Manager on 11 Jan 2024
Dear Guest,Thank you for sharing your feedback on Expedia. We appreciate your comments about the address clarification and apologize for any inconvenience caused by the difficulty in finding the location. We'll review and address this to improve the guest experience. We also apologize for the inconvenience caused by the front desk employees' parked cars. Your insights are valuable, and we'll take steps to ensure smoother traffic flow in the future. We're glad to hear that the room was quiet, allowing for a good night's sleep. Your input is important, and we hope to have the opportunity to improve your stay during future visits.Sincerely, Hotel Manager

8/10 Good

Gary

Stayed 5 nights in Jan 2024
Response from Hotel Manager on 29 Jan 2024
Dear Guest,Thank you for sharing your feedback with us. While we appreciate your overall positive rating, we would like to hear more details about your experience to better understand how we can further improve. If possible, could you provide specific points or areas where we excelled, as well as any areas where you believe we could enhance our services? Your input is invaluable in helping us continue to provide a memorable and satisfying stay for our guests. We look forward to hearing more from you and appreciate your time in reviewing our hotel.Sincerely, Hotel Manager

4/10 Poor

kevin

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place took a 100$ deposit and i still havent got it back very outdated filthy carpets walls were disgusting
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused by the delay in returning your 100 deposit. We'll promptly investigate and resolve this matter. We regret to hear about your dissatisfaction with the outdated decor and cleanliness issues. Your experience does not meet our standards, and we are committed to addressing these concerns promptly. Please provide more details so we can investigate and take appropriate actions. We appreciate your input, as it helps us improve our services.Sincerely, Hotel Manager

8/10 Good

Janice

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
It was clean and good sleeping beds.
Stayed 1 night in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,We appreciate your feedback and are delighted to hear that you found our comfortable and good sleeping beds. We're glad you had a restful stay. But at the same time, we acknowledge your concerns about cleanliness, and we apologize for any shortcomings. Rest assured, we will address these issues promptly to ensure a more enjoyable experience for our guests.Sincerely, Hotel Manager

8/10 Good

jamie

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Covenant..cheap ..its cheap rooms but not too bad
Stayed 3 nights in Jan 2024
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our hotel to be affordable, and we appreciate your positive remarks on the value we provide. We also take note of your observation about the rooms. We apologize if they did not fully meet your expectations. Your feedback is invaluable to us, and we will certainly look into areas where we can improve to enhance our guests' experience.Sincerely, Hotel Manager

10/10 Excellent

Jillyce

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a really nice stay! Definitely exceeded our expectations, and we'd happily rent from here again.
Stayed 1 night in Dec 2023
Response from Hotel Manager on 31 Jan 2024
Dear Guest,Thank you for the stellar 5 out of 5 review! We're delighted to hear that your stay exceeded expectations and that you had a really nice experience. It would be our pleasure to welcome you back for another enjoyable stay whenever your travels bring you our way.Sincerely, Hotel Manager

2/10 Terrible

Brittany

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed three nights, my room was dirty, hair is in the sink and tub, some lights didn’t work, the TV didn’t work, the jets didn’t work in the hot tub and you get what you pay for with that being said that wasn’t the worst part, I also understand employees are hard to come by so I didn’t complain. We stay here 2-3 times a year. Our 2nd night there the manager called at 1AM accusing us of having four people in our room!!! Saying he seen it on camera, we of course were sleeping and had been since 10. I asked if he got the wrong room, he assured me he got the right room. I told him to come check the room for himself, I received no apology. I manage a store and worked in retail my entire life, there is was definitely a better way of handling this so called “situation”. I will never stay here again, I do NOT RECOMMEND staying here unless you enjoy being woken in the middle of the night and accused things!
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 26 Dec 2023
Dear Brittany,We sincerely apologize for the multiple issues you experienced during your stay. It is disheartening to hear about the cleanliness concerns, maintenance issues, and distress caused by the manager's late-night call. This is not reflective of the level of service we aim to provide. We appreciate your loyalty as a repeat guest, and we regret that we fell short of your expectations. Your feedback is valuable, and we will address these matters with our team to ensure improvements. We understand your frustration, and we hope you might consider giving us another chance to provide you with a much-improved experience in the future.Sincerely, Hotel Manager

6/10 Okay

Leilani

Stayed 1 night in Dec 2023
Response from Hotel Manager on 13 Jan 2024
Dear Guest,Thank you for taking the time to share your feedback. We value your input, and we would like to understand more about your experience to address any concerns or areas for improvement. If there are specific aspects you'd like to discuss or if there's anything we can do to enhance your future visits, please feel free to share more details. We appreciate your patronage and hope to have the opportunity to improve your rating in the future.Sincerely, Hotel Manager

10/10 Excellent

Brittany

Stayed 1 night in Dec 2023
Response from Hotel Manager on 24 Dec 2023
Dear Brittany,Thanks for choosing our hotel for your stay and the 5 stars you have given us based on our experience. I hope you had a wonderful experience with us. Please visit us again.Sincerely, Hotel Manager

10/10 Excellent

Johanna

Stayed 1 night in Dec 2023
Response from Hotel Manager on 9 Jan 2024
Dear Guest,Thank you for the stellar 5 out of 5 review on Expedia. We're thrilled that you had a positive experience and enjoyed our services and amenities. Your feedback is invaluable. If there are specific areas you think we can improve upon, please share them with us. We're committed to enhancing our services based on guest input.Sincerely, Hotel Manager

4/10 Poor

Michael

Travelled with family
Disliked: Property conditions & facilities
The service was good, the front desk was friendly. We got to the room and it was very run down, ie; duct tape holding the lounge chair together, the desk chair had a broken wheel that made sitting in it worthless. On check out I told the front desk that the desk chair had a broken wheel and was told if I turn it just so the wheel would hold. It was an affordable stay but "you get what you pay for".
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We appreciate your recognition of the friendly service at the front desk. However, we sincerely apologize for the condition of your room, including the issues with the lounge chair and the broken wheel on the desk chair. Your feedback is crucial, and we will address these concerns promptly to ensure a more comfortable experience for our guests. We understand the importance of providing a well-maintained environment, and we appreciate your understanding. We hope to have the opportunity to improve your perception in the future.Sincerely, Hotel Manager

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel Manager on 18 Dec 2023
Dear Guest, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager

2/10 Terrible

Jamie

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Room has bedbugs ..
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 14 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback. We appreciate your input and are pleased to hear that you found positive aspects during your stay. However, we are deeply sorry to learn about your experience with bedbugs in your room. Please be assured that we take this matter seriously, and our team is actively addressing and resolving the issue. We sincerely apologize for any inconvenience caused and appreciate your understanding.Sincerely, Hotel Manager

2/10 Terrible

Dixie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it.
Bed bugs. Boxes of beer cans under the bed.
Stayed 12 nights in Nov 2023
Response from Hotel Manager on 14 Dec 2023
Dear Guest,We appreciate you taking the time to provide feedback on your recent stay. We are disheartened to learn about your experience with bed bugs and the presence of beer cans under the bed. Please accept our sincere apologies for the inconvenience caused. Rest assured, we are investigating these concerns immediately to rectify the situation. Your feedback is invaluable to us, and we are committed to ensuring a more comfortable and enjoyable experience for our guests in the future.Sincerely, Hotel Manager

6/10 Okay

Serina

Travelled with partner
Disliked: Cleanliness, amenities
Our room wasn't properly clean, the other tenants were loud without repercussion and the whole building was dirty.
Stayed 3 nights in Dec 2023
Response from Hotel Manager on 13 Dec 2023
Dear Guest,Thank you for taking the time to share your feedback with us. We are delighted to hear that you appreciated your feedback. Your satisfaction is our top priority, and we value your insights. We sincerely apologize for the inconvenience you experienced during your stay. We take cleanliness and noise concerns seriously, and rest assured, we are addressing these issues promptly to enhance our overall guest experience. Your comments are invaluable, and we appreciate your patience as we work to make improvements.Sincerely, Hotel Manager

4/10 Poor

Lars

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Manager on 12 Dec 2023
Dear Guest,We appreciate your feedback on your recent stay, and we're sorry to hear that your experience was not up to your expectations. Your input is valuable, and we aim to address any concerns to enhance the guest experience. Thank you for choosing us, and we hope to have the opportunity to provide you with an improved stay in the future.Sincerely, Hotel Manager

8/10 Good

JULIE

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from Hotel Manager on 5 Dec 2023
Dear Guest,Thank you for your rating. We appreciate your feedback, and we're glad to see that you had a positive experience. If there are any specific comments or suggestions you would like to share, please feel free to let us know. We look forward to welcoming you again in the future.Sincerely, Hotel Manager

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Expedia never sent a conformation for check in ! So we never went but it still cost us the room fee. We will not be useing Expedia again !
Stayed 1 night in Nov 2023
Response from Hotel Manager on 30 Nov 2023
Dear Tamara,We're sorry to hear about the inconvenience you experienced with the confirmation for your check-in through Expedia. Your feedback is important to us, and we apologize for any frustration caused. Please contact Expedia directly to address the issue, and we hope you consider giving us another opportunity in the future for a more seamless experience.Sincerely, Hotel Manager

6/10 Okay

Tammy

Travelled with family
Liked: Cleanliness, amenities
Beds were hard, socket was not fully secured to wall
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 28 Nov 2023
Dear Guest,Thank you for bringing your concerns to our attention. We apologize for the discomfort caused by the hard beds and the issue with the socket not being fully secured to the wall. Please be assured that we take your feedback seriously, and we will address these matters promptly to enhance the comfort and safety of our accommodations. We appreciate your understanding and hope to have the opportunity to provide you with an improved experience in the future.Sincerely, Hotel Manager

2/10 Terrible

Marcus

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They put us in the wrong room with the wrong size bed. Tried to put it off. Service was terrible.
Stayed 3 nights in Nov 2023
Response from Hotel Manager on 27 Nov 2023
Dear Guest,We appreciate your feedback. It's disappointing to hear about your experience with the room assignment and service. We sincerely apologize for any inconvenience caused. Your input is valuable, and we will address these issues promptly. On a positive note, we are grateful for your stay and hope to have the opportunity to make amends in the future.Sincerely, Hotel Manager

10/10 Excellent

Karen

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was accommodating.
Stayed 1 night in Nov 2023
Response from Hotel Manager on 23 Nov 2023
Dear Karen,Thank you for the perfect rating! We're pleased to hear that our staff was accommodating during your stay. We value your feedback and hope to have the opportunity to welcome you back in the future!Sincerely, Hotel Manager