Property grounds
Check availability

Reviews of Abbey Grange Hotel

3 out of 5
Abbey Grange Hotel
Llantysilio, Llangollen, Wales

Reviews

6.4
Rating 10 - Excellent. 14 out of 66 reviews" "
Rating 8 - Good. 15 out of 66 reviews" "
Rating 6 - Okay. 12 out of 66 reviews" "
Rating 4 - Poor. 14 out of 66 reviews" "
Rating 2 - Terrible. 11 out of 66 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Alison

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rated as 3 star. I arrived and there was a note with my room number and a key. I rang the hotel to see whether I could book dinner and breakfast the following morning. I was abruptly told no, it was room only, albeit there was a sign at the hotel entrance advertising breakfast. There wasn’t even a bar there. The room was adequate, but in dire need of an update. However, the lack of any amenities makes me question the 3 star rating and why Expedia have listed this misleading description on their website. I book all my trips with Expedia and have never had any problems until this week.
Stayed 1 night in Apr 2024

2/10 Terrible

JAMES

Disliked: Cleanliness, staff & service, property conditions & facilities
Scratchy towel, I had to figure out everything for my self because nobody was there to check me in or out! I saw no hotel personnel my entire stay. Stay away!!!
Stayed 1 night in Apr 2024

2/10 Terrible

Aimee

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor check in services hallways and room was unkept, food and drink options were severely limited. Overall unsatisfactory experience. We checked out before the night ended and went to a premier inn.
Stayed 1 night in Feb 2024

10/10 Excellent

Ninian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just one night. Arrived late and left early, but felt very comfortable and had a great night’s sleep. Beautiful rural location.
Stayed 1 night in Oct 2023

6/10 Okay

Agata

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Peter

Travelled with family
Liked: Staff & service
Disliked: Amenities
Abbey Grange is a tired hotel / B&B, but OK for a short stopover. It is not in Llangollen, the map for the property is incorrect. it is on the road to the Horseshoe Pass. A good 45 min walk to the town. Staff were nice and the food good. Nice green setting fir a quiet stay.
Stayed 1 night in Sep 2023

4/10 Poor

John

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Muserable staff running a dirty hotel
I arrived very late, approx 10.30pm i think but did call twice to explain - i was in an uktra bike race from France thst went through Llangollen. I asked for a quick snack or food but was almost laughed at. I was allowed to buy a bag of crisps. I needed to charge my cycling computer and asked to borrow a plug sat on the bar but was, no. Room was dirty and full of flies and midges. No breakfast either so when i left i was starving. The owners don't sleep there so it's more like a hostel. I rarely complain and have never completed an App Q, bu this is the worst hotel ive ever stayed at
Stayed 1 night in Jul 2023

2/10 Terrible

Peter

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Poor service and services. Room untidy and dirty. Bathroom dirty with 1950’s decor. Hotel closed on arrival. Bar and restaurant closed at 20.00 hrs. Hotel locked at 21.00 hrs. No exit available in case of emergency doors locked until 08.00 next morning. Room was poorly decorated with only one power socket. It was also extremely warm in the room making it hard to sleep. Beds were uncomfortable and creaky. All in all very poor. Definitely not four star as described probably only one star. Will never stay there again. Surprised that Hotels .com rated it as four star.
Stayed 1 night in Jul 2023

6/10 Okay

Diane

Disliked: Staff & service, property conditions & facilities
Water pressure in shower needs fixing. No room service during 5 night stay. Memory has left the memory foam mattress. Only saw staff at bar. No on there at check out. Clean on check in
Stayed 6 nights in Jun 2023

10/10 Excellent

Hannah

Stayed 1 night in May 2023

6/10 Okay

Richard

Business traveller
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

10/10 Excellent

george

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite and not too far from Llangollen.
Stayed 2 nights in Mar 2023

8/10 Good

Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
4 poster bed ,choice of pillows
Stayed 1 night in Mar 2023

4/10 Poor

M

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stains on bedding and towels Had a shower in the morning and there was no hot water so i ran a bath and had to use water from the kettle but the plug didnt hold water in. Not impressed that i couldnt have a warm shower or even run a full bath. Properth wasnt in good condition, room was constantly cold and the wallpaper was pealing on serval walls in the room. Also we had a 4 poster bed but the curtains/dress to go over the bed was srunched up in the wardrobe and not over the bed which was disappointing.
Stayed 3 nights in Feb 2023

8/10 Good

Mark

Stayed 2 nights in Feb 2023

8/10 Good

D

Stayed 1 night in Dec 2022

4/10 Poor

Alun

Business traveller
Disliked: Staff & service, property conditions & facilities
Landlady was not very friendly and abrupt Room was old fashioned and cold Hotel .com said food was available but it was not Four poster bed was comfortable
Stayed 1 night in Dec 2022

8/10 Good

christopher

Travelled with group
Liked: Cleanliness, staff & service
Perfect location for cycling up the Old Shoe, the Horseshoe Pass and along the river to Horseshoe Falls. Quiet except for the local cows gently moo-ing. I was surprised that breakfast was not available but Llangollen itself had a delightful cafe for breakfast that also had a second-hand bookshop attached. Notices said: no food in the rooms. Lots of tea and coffee available.
Stayed 1 night in Oct 2022

6/10 Okay

Martin

Stayed 1 night in Oct 2022

2/10 Terrible

Chrissy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
SHOCKING - do NOT stay there
AVOID!!!! this is the worst hotel experience ever, and i had a lot. I was looking for a hotel in city center, it was listed with a 0.03 miles distance but it is actually in the middle of nowhere (GPS stated 6 miles) Very rude staff (landlady?) told me it was 2 miles, easy walkable (it is not - no pathway) when i pointed out the 0.03 miles she said "what does it mean in plain english" maybe as the crow flies?! told her this was not what i booked and demanded my money back. did not get it back ....did NOT stay there ! Will take it further.... this is not the end .... unfortunately hotels.com was not helpful either :(
Stayed 1 night in Jul 2022

2/10 Terrible

Stephen, Newport

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Brad

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff were very unfriendly and i certainly didnt feel welcome here despite my efforts to make conversation with them. Not sure what was wrong but i certainly wouldnt stay here again. Its a shame as itcwas a lovely lication to stay.
Stayed 1 night in Jun 2022

4/10 Poor

Thia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

10/10 Excellent

malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend in beautiful wales
A return visit for us as we use this beautiful area of wales regular We stay here multiple times as it’s an ideal location in the valley of the horseshoe pass with stunning views peaceful but close to Llangollen and Wrexham if required We ate here and had samples of the home made beers from the owners micro brewery which operates adjacent to the hotel The owners made us as ever feel extremely welcome and nothing was to much trouble The Sunday carvery is excellent and I recommend that All in all lovely stay we shall be back
The amazing scenery
Beautiful views
Stayed 1 night in May 2022

8/10 Good

Vehap

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful place for weekend way wee been working our self but I like to come back for weekend way lovely spot
Stayed 4 nights in Apr 2022

8/10 Good

Jonathan

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities
Requires throughout cleaning. Everything in the room was stained (assume by bed bugs), the fear of them ruined the night and the next day, still hope I haven't brought one home.
Stayed 1 night in Mar 2022

4/10 Poor

Elisha

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unwelcoming upon arrival, tried to argue over the booking despite having proof of what we had booked. The room was freezing cold all night. Lovely outside view and surrounding around but that’s all
Stayed 1 night in Feb 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service
Staff were accomodating. Room was very clean and warm
Stayed 2 nights in Feb 2022

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Disliked: Staff & service
What no breakfast!
Arrived to be told breakfast is not included even though booking said it was. Room was clean but creaking floor and rattling doors Room was hot with no way to turn heating down so leaving window open was required. Tv was small but room was large and bed ok For price I paid ok but more suitable for workman than tourism.
Stayed 1 night in Feb 2022

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, spacious, comfy
Arrived after midnight. The room was spacious and clean. The beds were soft how we like it.
Stayed 1 night in Dec 2021

6/10 Okay

P

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I hate to leave a poor review, but I have to be honest. Beautiful location in rural Wales. However most of the building was closed off downstairs, the lady behind the bar was not the nicest person. There weelre storage boxes and packaging within the passage ways. On arrival at 6pm it took 20mins to be noticed to check in. To be informed the bar closes at 8pm along with food and the hotel will lock down. All lights were turned off unless you walked in to a room, with the lights turned off behind you. My room was clean apart from a part drunken can of carling left on the beside. The cleaner had just been in the room as was still on the floor however could not be found. Even if you followed the trail of cleaning products left in the corridors. Please do yourself a favour and avoid. There are much better places
Stayed 1 night in Oct 2021

6/10 Okay

Mark

Stayed 1 night in Jul 2021

8/10 Good

Diane, Coventry england

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was set in lovely location and the room was comfortable and had everything required. We thought breakfast was included on the site booked with but assume due to corona this was not the case. We had a lovely meal at night. Would recommend this place if staying in langollen.
Stayed 1 night in Sep 2020

4/10 Poor

shazia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid!! Avoid!! Avoid!!
Pictures look amazing - but do not be fooled! Grounds outside are lovely but the hotel and the landlady just awful! Landlady was exceptionally rude and unprofessional. I was travelling with my two young children and our room was literally a sauna - all the radiators in the room were on full and could not be switched off. When I went downstairs to ask for help (very politely) her response was to tut and throw her towel down in anger. She said nothing could be done other than switch all the hotel heating off and then she would send all other residents to me if they complained about being cold. I had to ask her twice to come up and have a look and when she finally did bother she opened up the windows and went off in a huff. Had it not been so late at night I would have left and found somewhere else to stay but my husband wasn't with me and I didn't want to drag my kids around in the middle of the night looking for somewhere else to stay. I booked this hotel only because it said breakfast was included and that was not the case! Bath was dirty with hair in it. Cob webs and spiders near the bin! Dusty and dirty! Ruined our weekend in Wales :-(
Stayed 1 night in Sep 2020

4/10 Poor

Suexmick, Liverpool

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area we're it's situated fantastic beautiful surroundings, lot lot work needs doing in rooms heating was on full couldn't switch off to hot, walking up to rooms you got smell of it being like nursing home ☹️ the evening staff were amazing and evening meals lovely, as for breakfast the one member of staff never had any customer skills very miserable took over 45 min before we got our breakfast and we had 2 children with us who got restless waiting for that, and when it did sausages were burnt breakfast in totaly was horrible compered to evening meal that was lovely over all staying there 3 out 10 won't be going back very disappointing...
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Great location but very grotty hotel
Please read the reviews before booking - only paid £30 so wasn't expecting much but was still disappointed and couldn't wait to get out. The other reviews say it all!
Stayed 1 night in Feb 2020

8/10 Good

JILLY, Newcastle under lyme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the position of the property, And hotel its self was lovely warm and welcoming lovely staff,Our room was very clean, warm had every thing we needed for an over night stay a little outdated but hey ho everything worked, needed a new mattress the springs were sticking up a bit. I didnt enjoy the chips with my meal tasted re heated well done not nice at all, breakfastwhich was included in the price again lots of choice, I didnt like the cooked breakfast again felt like it was reheated not fresh. But somebody had the smoked haddock and poached egg that looked fresh and clean ,My partner ate all of his he enjoyed. But I had cerial, fresh orange toast and as many cups of coffee as you wanted.. It was well worth the money. Will defo go back but when the weather is nicer so we can enjoy the area fully.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
In the countryside. Near some fantastic historic sites. Nice breakfast.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

2/10 Terrible

Verified traveller

Refused to cancel room even though done within 3hrs after booking room very poor
Stayed 1 night in Sep 2019

10/10 Excellent

P J

Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Been left in time warp , very dated no hot water surly breakfast staff , all other guests complaining avoid at all costs
Stayed 1 night in Aug 2019

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service
The property was rundown very very dated no hot water and drastically overpriced , the food was poor and the breakfast service was shocking please avoid this place
Stayed 1 night in Aug 2019

8/10 Good

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good sleep, nice location and food good.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Seedy and dated. Heating on in summer. Smelly bathroom. Wont return
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Loved thw location and the room...shower was very poor
Stayed 3 nights in Aug 2019

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Lovely scenery. Staff need a bit switch on at hospitality.
Stayed 1 night in Aug 2019